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All 80 Raleigh hotels

Holiday Inn Raleigh (Crabtree Valley Mall)

3.0 of 5 Hotel   |   4100 Glenwood Ave., Raleigh, NC 27612
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Ranked #36 of 80 hotels in Raleigh
A recent review
5 of 5 stars reviewed 4 weeks ago
NewBern2014 New Bern, North Carolina
  • Reviews (179)
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179 people have reviewed this hotel

Traveler rating
    62
    39
    39
    21
    18
See reviews for
25
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87
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
New Bern, North Carolina
Contributor
15 reviews 15 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel mid-week while I was in town for business. The location is central and ideal. The hotel shuttle ran every 30 minutes and was convenient. The staff was great each and every time I came through the hotel and always addressed me. Breakfast was great and internet speed was fast for working from my room. Other... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your great review. Thank you also for acknowledging our staff. I look forward to sharing your kind words with them. We are soon to undergo our full renovations and look forward to having a brand new property! We hope to see you again soon! Alvin Sellars, General Manager More

Myrtle Beach, South Carolina
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Here is a heads up. I called for room service this morning in an attempt at ordering breakfast. I was told that the cook had not come to work. There would not be breakfast until later, I questioned the lack of a contingency plan, there apparently was none in place. I then called the front desk to complain, in a... More

Was this review helpful? Yes 1
Gary, Indiana
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

The the carpets were stained and the back elevator was broken (which was an inconvenience), but what this hotel lacks in the physical can be made up with superior customer service! My dog, my son, and myself stayed for a week and the staff did everything possible to make sure my stay was comfortable. Being that I came to that... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your review. We appreciate you acknowledging our great staff and the attention they gave you. We will soon renovate our entire hotel and our product will certainly catch up with our staff! We hope to see you again should you have the need to stay in our area! Alvin Sellars, General Manager More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Kind of a crummy unkempt pool area, and ridiculously slow elevators were extremely aggravating. Clean rooms but they didn't make up for the negatives. Oh and the bar was closed during the day. That was also a negative. They don't have shuttles to the airport either.

Was this review helpful? Yes 1
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review. We are in the process of replacing both elevators at the hotel and the pool area will be renovated as well. We appreciate you staying with us and look forward to you visiting again in the future. Alvin Sellars, General Manager More

Shallotte, North Carolina
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is older, but well-maintained. The rooms were clean and well furnished. The staff is very friendly. We have stayed here several times and were always happy previously. BUT... this time we were on the 8th floor, and the elevators were both malfunctioning. The rear one would let you one, but then the doors would not open at all... More

Was this review helpful? Yes 1
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review. We are in the process of changing both elevators so we definitely acknowledge your issue. We have also renewed our breakfast menu and are also working on a new lunch and dinner menu. We appreciate you acknowledging the staff and the cleanliness of the hotel. Alvin Sellars, General Manager More

1 review
5 of 5 stars Reviewed July 15, 2014

I stay at the Holiday Inn Crabtree Valley Mall nearly every week for business. Over the past seven years I have stayed in hundreds of hotels while traveling for work. The staff at this Holiday Inn location is the best. They are friendly and go out of there to provide the best service in the industry. The management has assembled... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your review Todd P. We have tried very hard to assemble a caring staff for our guests. We are so happy when we get reviews that acknowledge them. We hope to see you again next week as we will soon be able to show you our sample rooms! Alvin Sellars, General Manager More

Top Contributor
125 reviews 125 reviews
33 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed July 11, 2014

My family stayed for one night. The front desk staff were friendly. We went up to our floor and we noticed new carpet in the hallway. Once stepping into the room we noticed there wasn't new carpet in the room. It was full of stains, and had a cigarette smell in the room. But wasn't the worst I have ever... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review. We appreciate the honesty. We are in the process of finalizing the details of our entire hotel remodel, including the public areas and rooms. We will make sure you, our valued guest, has the best experience at our hotel. Please come back to see us again. Alvin Sellars, General Manager More

SW Iowa
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 30, 2014

I stayed at this hotel a total of 4 weeks in April and May and each visit seemed to get worse. I am a HUGH fan of Holiday Inn / Holiday Inn Express but I would hesitate to stay at this location again. The hotel was undergoing construction so that may have contributed to some of the issues. The last... More

Was this review helpful? Yes 2
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your review. Thank you for noticing our friendly front office staff. We certainly will take your comments into consideration as we work to make our hotel a Great place to Stay! Alvin Sellars, General Manager More

Shallotte, NC
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2014

The staff was helpful when asked about the area. They offered assistance when I just hesitated while walking through the Lobby. The elevator is a bit slow but, heightened the anticipation or relaxing upon reaching the room.

Was this review helpful? Yes 1
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review! We hope to see you again in the very near future. Alvin Sellars, General Manager More

Raleigh
1 review
5 of 5 stars Reviewed June 18, 2014 via mobile

Our AC went out in house and the hotel helped us out with our stay ! Very nice people and had no trouble at all . Would stay there again ! The beds are so soft and slept so well during my stay that once I returned home I had a hard time falling asleep in my own bed :).... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your great review! We are happy to have helped out during the very warm summer days! We appreciate you staying at our hotel! Alvin Sellars, General Manager More

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Additional Information about Holiday Inn Raleigh (Crabtree Valley Mall)

Address: 4100 Glenwood Ave., Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Raleigh (Crabtree Valley Mall) 3*
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Also Known As:
Holiday Inn Crabtree Hotel Raleigh
Crabtree Holiday Inn
Raleigh Holiday Inn
Holiday Inn Raleigh

70 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#29 Business Hotel in Raleigh
Hotel Class
Official Description (provided by the hotel)
The Holiday inn Crabtree Valley in Raleigh North Carolina has well appointed rooms with beautifully crafted shower facilities, artwork, lighting, carpeting and personal amenities. All rooms offer complimentary high speed internet access and IHG Rewards amenities. Enjoy the large outdoor pool , complimentary business center and local shuttle service. ... more   less 
Number of rooms
176

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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