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All 80 Raleigh hotels

Holiday Inn Raleigh (Crabtree Valley Mall)

3.0 of 5 Hotel   |   4100 Glenwood Ave., Raleigh, NC 27612
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56%
Ranked #38 of 80 hotels in Raleigh
A recent review
4 of 5 stars reviewed 6 days ago
Hmegg Jacksonville, Illinois
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184 people have reviewed this hotel

Traveler rating
    62
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    39
    23
    19
See reviews for
26
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86
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
1 review
1 of 5 stars Reviewed yesterday NEW

We stayed at this hotel for the Raleigh Rock n Roll Half Marathon. We waited a long time to check in because the hotel was oversold. I was told that I would receive extra points for this, but did not. Once we were ready to settle in, I pulled back the sheets to find an opened condom wrapper. I contacted... More

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Jacksonville, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

We were in town visiting a college then meeting friends for the weekend. This was the 4th hotel stay on our trip and by far the friendliest staff. The rooms are clean and beds & pillows very comfy. My only complaint would be the shower curtain rod was leaning so the curtain wouldn't stay closed which was funny more than... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your great review! We pride ourselves on giving great service to each and every one of our guests. We are thankful when we get reviews that acknowledge our staff. We hope to see you again on future trips! Alvin Sellars, General Manager More

Tampa, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was in this hotel for a couple of weeks while i was in Raleigh on Business and the staff there was Amazing.Which is quite refreshing when you are away from home. David & Keesha at the front desk were always eager to help and to make sure I had everything I needed. My room was always clean and after... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your great review. We are continuing to work on improving our hotel and giving guests great service. We are glad you stayed with us and look forward to your return in the near future. Stay tuned as we are gearing up for a great renovation to serve you even better! Alvin Sellars, General Manager More

Grapevine, Texas
Top Contributor
82 reviews 82 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for business for two nights. Staff was so nice. Room was good. Did have some updates. Room was quiet which is so important. The restaurant had just reopened & was delicious. The blueberry pancakes were some go the best I have ever had. The chef even came out to check. Dinner there both nights equally as good. All... More

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Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your review. We thank you for acknowledging the friendliness of the staff. We are excited about the great feedback since we opened the restaurant after the remodel. We hope to see you again soon as we move forward in our remodel! Alvin Sellars, GM More

malawimike
Top Contributor
57 reviews 57 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here just one night with a friend. Lobby was kind of small, but nicely decorated. There were some people sitting in the lobby who were carrying on a loud conversation, but that is not the hotel's fault at all. The room was very nice - standard items of what you would expect. The hotel seems to be recently renovated,... More

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Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your great review! I am glad you found our property to meet your needs and our staff to be friendly and accommodating. We will be starting on our property renovations soon and hope you will come to see what is new at the Holiday Inn Crabtree! We look forward to seeing you again. More

Emerald Isle, North Carolina
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 3, 2014

Went to Raleigh for 1 night. Older hotel that is conveniently located in Crabtree area. Overall room cleanliness was acceptable in room & bathroom. Carpet needs replaced as do the mattresses. But hotel was quite for the location. No free breakfast, but plenty of places to eat in the area. Would not recommend for stays longer than 2 days

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review. I appreciate the comments and thank you for being a valued guest. Please come back to see us as we continue to improve our hotel. We will be starting renovations soon and look forward to having you as a guest. Alvin Sellars, General Manager More

syracuse
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 22, 2014

When I purchased this Hotel on Priceline it was listed as a three star establishment. While this Holiday Inn is currently going under renovations, Holiday Inn should make sure that all websites are aware that guests will not be receiving a three star hotel in both amenities and service. This hotel should be grouped with your budget motels- just do... More

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Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review. Please accept my apologies for a less than excellent stay. Please come back to see us as we prepare for an entire hotel renovation to better serve you, our guest. Alvin Sellars, GM More

Wilmington, North Carolina
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed February 22, 2014

We booked our room through holiday inn's website. I had specifically chosen a room with two double beds because we were travelling with two kids. When we got there the room we were put in was a king room and I was initially told that all the other rooms were taken. The staff worked hard on the issue and the... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review. Thank you for also acknowledging our friendly staff. Please continue to check back on our progress as we will soon go through an entire hotel renovation. Our goal is to have a better hotel for you, our guest. Thank you, Alvin Sellars, General Manager More

Charlotte
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 15, 2014

If you enjoy an aging hotel of 12 floors with ONE elevator, no restaurant service (under perpetual renovation), lukewarm shower at night, then this is the place for you. Not to mention the convenient location next to a busy highway where traffic is bottle necked trying to get into the mall…had to go to the Marriott next door to have... More

Was this review helpful? Yes 1
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your candid review. We certainly hope you will visit us in the future as we continue to make upgrades and renovate our property. Alvin Sellars, General Manager More

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 14, 2014

I did not like this property at all. Upon check in I learned the restaurant was closed even though it was advertised as having one. I chose this property for the night because I knew a snowstorm would be coming in, and didn't want to have to go anywhere and thought it had a restaurant on premises. By late afternoon,... More

Was this review helpful? Yes 1
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review. The outage of our restaurant is listed on our website and is soon to be lifted as our restaurant will be open soon. Also our property has a front and a rear elevator for guests use. Thank you for being patient with us as we go through our hotel upgrades. Alvin Sellars, General Manager More

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Additional Information about Holiday Inn Raleigh (Crabtree Valley Mall)

Also Known As:
Holiday Inn Crabtree Hotel Raleigh
Holiday Inn Crabtree Hotel
Crabtree Holiday Inn
Raleigh Holiday Inn
Holiday Inn Raleigh
Address: 4100 Glenwood Ave., Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Raleigh (Crabtree Valley Mall) 3*
Official Description (provided by the hotel):
The Holiday inn Crabtree Valley in Raleigh North Carolina has recently renovated all of it's guest rooms with new bathroom flooring, shower facilities, artwork, lighting, carpeting and personal amenities. All rooms offer complimentary high speed internet access and priority club rewards. Enjoy the large outdoor pool , complimentary business center and airport shuttle service. ... more   less 
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