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All 80 Raleigh hotels

Holiday Inn Raleigh (Crabtree Valley Mall)

3.0 of 5 Hotel   |   4100 Glenwood Ave., Raleigh, NC 27612
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Ranked #38 of 80 Hotels in Raleigh
A recent review
5 of 5 stars Reviewed July 30, 2014
NewBern2014 New Bern, North Carolina
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182 reviews from our community

Traveler rating
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    39
    39
    23
    19
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87
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Barnsley, United Kingdom
Top Contributor
96 reviews 96 reviews
21 hotel reviews
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Unfortunately stayed here for three nights at the end of our vacation. Hotel is tired looking and in desperate need of renovation. Checkin was slow and fumbled. Room has no fridge or safe. Hotel has no laundry facilities Aircon blows straight over the beds so cold at night if you have it on. Cleaners clean where they feel like it.... More

Was this review helpful? Yes 2
Sheffield, United Kingdom
Top Contributor
112 reviews 112 reviews
66 hotel reviews
204 helpful votes 204 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Visited here for three nights. Check-in was inneficient with some confusion over the rate booked. No PC recognition, the room was supposed to have been an upgrade but was not in my view. Pool area seemed to double as a bike shed and pool had debris floating in it (including a live cockroach). Patio area needed cleaning. Room was noisy... More

Was this review helpful? Yes 2
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

All went well until checkout. Informed them ahead of time paying cash. Yet as expected credit card on file. Went to checkout to pay cash and was toldthey already debitted my card and that they ccouldn't reverse it. After my insistence they backed it out and reversed ccard charge. Get home the next day; park in parking garage, then present... More

Was this review helpful? Yes 2
New Bern, North Carolina
Contributor
16 reviews 16 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 30, 2014

I stayed at this hotel mid-week while I was in town for business. The location is central and ideal. The hotel shuttle ran every 30 minutes and was convenient. The staff was great each and every time I came through the hotel and always addressed me. Breakfast was great and internet speed was fast for working from my room. Other... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your great review. Thank you also for acknowledging our staff. I look forward to sharing your kind words with them. We are soon to undergo our full renovations and look forward to having a brand new property! We hope to see you again soon! Alvin Sellars, General Manager More

Myrtle Beach, South Carolina
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 30, 2014

Here is a heads up. I called for room service this morning in an attempt at ordering breakfast. I was told that the cook had not come to work. There would not be breakfast until later, I questioned the lack of a contingency plan, there apparently was none in place. I then called the front desk to complain, in a... More

Was this review helpful? Yes 1
Gary, Indiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2014

The the carpets were stained and the back elevator was broken (which was an inconvenience), but what this hotel lacks in the physical can be made up with superior customer service! My dog, my son, and myself stayed for a week and the staff did everything possible to make sure my stay was comfortable. Being that I came to that... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your review. We appreciate you acknowledging our great staff and the attention they gave you. We will soon renovate our entire hotel and our product will certainly catch up with our staff! We hope to see you again should you have the need to stay in our area! Alvin Sellars, General Manager More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 26, 2014

Kind of a crummy unkempt pool area, and ridiculously slow elevators were extremely aggravating. Clean rooms but they didn't make up for the negatives. Oh and the bar was closed during the day. That was also a negative. They don't have shuttles to the airport either.

Was this review helpful? Yes 1
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review. We are in the process of replacing both elevators at the hotel and the pool area will be renovated as well. We appreciate you staying with us and look forward to you visiting again in the future. Alvin Sellars, General Manager More

Shallotte, North Carolina
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 24, 2014

This hotel is older, but well-maintained. The rooms were clean and well furnished. The staff is very friendly. We have stayed here several times and were always happy previously. BUT... this time we were on the 8th floor, and the elevators were both malfunctioning. The rear one would let you one, but then the doors would not open at all... More

Was this review helpful? Yes 1
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review. We are in the process of changing both elevators so we definitely acknowledge your issue. We have also renewed our breakfast menu and are also working on a new lunch and dinner menu. We appreciate you acknowledging the staff and the cleanliness of the hotel. Alvin Sellars, General Manager More

1 review
5 of 5 stars Reviewed July 15, 2014

I stay at the Holiday Inn Crabtree Valley Mall nearly every week for business. Over the past seven years I have stayed in hundreds of hotels while traveling for work. The staff at this Holiday Inn location is the best. They are friendly and go out of there to provide the best service in the industry. The management has assembled... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your review Todd P. We have tried very hard to assemble a caring staff for our guests. We are so happy when we get reviews that acknowledge them. We hope to see you again next week as we will soon be able to show you our sample rooms! Alvin Sellars, General Manager More

Top Contributor
125 reviews 125 reviews
33 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed July 11, 2014

My family stayed for one night. The front desk staff were friendly. We went up to our floor and we noticed new carpet in the hallway. Once stepping into the room we noticed there wasn't new carpet in the room. It was full of stains, and had a cigarette smell in the room. But wasn't the worst I have ever... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review. We appreciate the honesty. We are in the process of finalizing the details of our entire hotel remodel, including the public areas and rooms. We will make sure you, our valued guest, has the best experience at our hotel. Please come back to see us again. Alvin Sellars, General Manager More

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Additional Information about Holiday Inn Raleigh (Crabtree Valley Mall)

Address: 4100 Glenwood Ave., Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Raleigh (Crabtree Valley Mall) 3*
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Also Known As:
Holiday Inn Crabtree Hotel Raleigh
Crabtree Holiday Inn
Raleigh Holiday Inn
Holiday Inn Raleigh

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