We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 80 Raleigh hotels

Holiday Inn Raleigh (Crabtree Valley Mall)

3.0 of 5 Hotel   |   4100 Glenwood Ave., Raleigh, NC 27612
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Raleigh (Crabtree Valley Mall) to your Saves list
Holiday Inn Raleigh (Crabtree Valley Mall)
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
57%
Ranked #36 of 80 hotels in Raleigh
A recent review
3 of 5 stars reviewed 2 days ago
Kathy B Chicago, Illinois
  • Overview
  • Reviews (176)
  • Photos (71)
  • Amenities
  • Q&A
  • Room tips (28)
  • Location
  • More
Write a Review

176 people have reviewed this hotel

Traveler rating
    61
    38
    38
    21
    18
See reviews for
25
21
21
84
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Kind of a crummy unkempt pool area, and ridiculously slow elevators were extremely aggravating. Clean rooms but they didn't make up for the negatives. Oh and the bar was closed during the day. That was also a negative. They don't have shuttles to the airport either.

Was this review helpful? Yes 1
Shallotte, North Carolina
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is older, but well-maintained. The rooms were clean and well furnished. The staff is very friendly. We have stayed here several times and were always happy previously. BUT... this time we were on the 8th floor, and the elevators were both malfunctioning. The rear one would let you one, but then the doors would not open at all... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

I stay at the Holiday Inn Crabtree Valley Mall nearly every week for business. Over the past seven years I have stayed in hundreds of hotels while traveling for work. The staff at this Holiday Inn location is the best. They are friendly and go out of there to provide the best service in the industry. The management has assembled... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your review Todd P. We have tried very hard to assemble a caring staff for our guests. We are so happy when we get reviews that acknowledge them. We hope to see you again next week as we will soon be able to show you our sample rooms! Alvin Sellars, General Manager More

Top Contributor
125 reviews 125 reviews
34 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family stayed for one night. The front desk staff were friendly. We went up to our floor and we noticed new carpet in the hallway. Once stepping into the room we noticed there wasn't new carpet in the room. It was full of stains, and had a cigarette smell in the room. But wasn't the worst I have ever... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review. We appreciate the honesty. We are in the process of finalizing the details of our entire hotel remodel, including the public areas and rooms. We will make sure you, our valued guest, has the best experience at our hotel. Please come back to see us again. Alvin Sellars, General Manager More

SW Iowa
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel a total of 4 weeks in April and May and each visit seemed to get worse. I am a HUGH fan of Holiday Inn / Holiday Inn Express but I would hesitate to stay at this location again. The hotel was undergoing construction so that may have contributed to some of the issues. The last... More

Was this review helpful? Yes 2
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your review. Thank you for noticing our friendly front office staff. We certainly will take your comments into consideration as we work to make our hotel a Great place to Stay! Alvin Sellars, General Manager More

Shallotte, NC
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The staff was helpful when asked about the area. They offered assistance when I just hesitated while walking through the Lobby. The elevator is a bit slow but, heightened the anticipation or relaxing upon reaching the room.

Was this review helpful? Yes 1
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you for your review! We hope to see you again in the very near future. Alvin Sellars, General Manager More

Raleigh
1 review
5 of 5 stars Reviewed June 18, 2014 via mobile

Our AC went out in house and the hotel helped us out with our stay ! Very nice people and had no trouble at all . Would stay there again ! The beds are so soft and slept so well during my stay that once I returned home I had a hard time falling asleep in my own bed :).... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your great review! We are happy to have helped out during the very warm summer days! We appreciate you staying at our hotel! Alvin Sellars, General Manager More

Raleigh, North Carolina
Contributor
14 reviews 14 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed June 5, 2014 via mobile

After a stay with multiple issues, I can say with confidence that the staff needs some significant training. We were called twice after 10 PM by the night auditor about our bill and then again by the same person at 6:30 am the next morning for the same item which we indicated would be resolved with the front desk when... More

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Dear blankeeta2000, Thank you for posting a review of our property. We are sincerely sorry if the level of service you received was less than satisfactory. I have sent you a private message in an effort to obtain additional details about your experience. We hope to hear from you soon and be of further assistance. Kind Regards, Tracy V. Case... More

North Wilkesboro, North Carolina
1 review
3 of 5 stars Reviewed October 27, 2013

I have been traveling for a few weeks now and have been staying in this hotel for three weeks and i am now here or my fourth week. Joe at the front desk has been incredibily kind and helpful every time i have needed anything. the rooms have been clean, although i was supposed to have a mini fridge and... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your great review about your experience. We appreciate each and every one of our guests and thank you for commenting on an authentic experience! We hope to see you again soon! More

Ashburn, Virginia
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 6, 2013

When we travel to Raleigh, we always opt to stay at the Holiday Inn Raleigh. While this is an older property and the hallways and exterior are a little tired, the rooms are well appointed. The only addition that would be nice is a small fridge for the room. The beds were like sleeping on a cloud, so comfortable. My... More

Was this review helpful? Yes
Alvin S, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Thank you so much for your review. We have since identified the issue with the elevator and corrected it. We are currently undergoing changes at the property as we are under new ownership and management. We will be going through renovations in 2014 and hope to see you on your next visit! More

Owners: What's your side of the story?
If you own or manage Holiday Inn Raleigh (Crabtree Valley Mall), register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Raleigh (Crabtree Valley Mall)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Raleigh (Crabtree Valley Mall)

Address: 4100 Glenwood Ave., Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Raleigh (Crabtree Valley Mall) 3*
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Travelocity, Orbitz, Priceline, Tingo, BookIt.com, BookingOdigeoWL, Agoda, Hotels.com and Venere so you can book your Holiday Inn Raleigh (Crabtree Valley Mall) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Crabtree Hotel Raleigh
Crabtree Holiday Inn
Raleigh Holiday Inn
Holiday Inn Raleigh

71 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Dining (1)
Viewed
Bathroom (3)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Room/suite (16)
Viewed
Hotel & grounds (7)
Viewed
Pool/beach area (5)
Viewed
Bathroom (1)
Viewed
Dining (3)
Viewed
Other (24)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#29 Business Hotel in Raleigh
Hotel Class
Official Description (provided by the hotel)
The Holiday inn Crabtree Valley in Raleigh North Carolina has recently renovated all of it's guest rooms with new bathroom flooring, shower facilities, artwork, lighting, carpeting and personal amenities. All rooms offer complimentary high speed internet access and priority club rewards. Enjoy the large outdoor pool , complimentary business center and airport shuttle service. ... more   less 
Number of rooms
176

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer