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Holiday Inn Raleigh (Crabtree Valley Mall)

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4100 Glenwood Ave., Raleigh, NC 27612
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Holiday Inn Raleigh (Crabtree Valley Mall)
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Holiday Inn Raleigh (Crabtree Valley Mall)
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213 Reviews from our TripAdvisor Community

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Traveler rating
    70
    42
    48
    26
    27
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ewing, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

This hotel is currently under construction and I'm sure it will be wonderful when completed but I wouldn't stay there now. Hammering woke us up early one AM Staff is very pleasant though. Restaurant and bar nice.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Dear ted08618, Thank you for taking the time to relay your comments regarding our property during your recent stay. I appreciate the kind words regarding our staff. It encourages our team members to work even harder and consistently delight our guests. Let me take this opportunity to apologize for falling short of your expectations regarding the situation of the hotel.... More 

Baton Rouge, Louisiana
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 19, 2015

The room was nice and quiet. The hotel is under construction and the make shift lobby was confusing. No business center, no pool, and no on sight exercise room. The check in area needs to be larger. Not a lot of room while waiting to be checked in. Overall nice stay for one night. ..

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Dear James C, Thank you for posting a feedback about your stay. We are glad that you found our rooms to be nice and quiet. On the other hand, we are sorry if we failed to meet your expectations regarding our hotel facilities. Again, thank you for your feedback and we hope you give us another chance to provide you... More 

Orlando, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 13, 2015

I wished they would have mentioned the construction when i booked the rooms. We were disappointed to find the pool area, fitness center and business area were unavailable during our visit. The staff members were very nice and told us the lobby and the rooms offering king size beds would be finished in June. The remainder of the hotel is... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Dear kas568, Thank you for sharing your feedback from your recent stay. It is good to hear that our location was convenient for your shopping needs. However, we are truly sorry for the unavailability of our hotel's amenities due to the renovation and if this was not communicated to you when you booked the room. Rest Assured, this matter will... More 

La Canada Flintridge, California
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 13, 2015

This property is undergoing renovation. Lots of banging above our room on 6th floor. Staff ok but lack efficiency wifi is pretty good. Location is great. Carpet in hallway is old. Room service is not impressive. House keeping is good somewhat overpriced considering the value you receive.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Dear sshahusa, Thank you for sharing your thoughts about our hotel. We rely on guest feedback to determine the things we need to keep on doing and the areas we need to improve on. It is good to hear that our location is suitable for you. However, it is truly disheartening to know that you did not experience the seamless,... More 

Jacksonville nc
1 review
1 of 5 stars Reviewed May 3, 2015 via mobile

I booked this hotel for one night because I was coming into Raleigh to shop at Crabtree Mall. When I arrived, I was surprised to find the hotel under construction. I was, however please with the room as it was nice enough and had a fridge and microwave. When I called the front desk to request a wash cloth I... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

Dear Javangel, Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring your concerns to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure and comfortable environment. It is nice to know that... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed May 1, 2015

I had a wonderful experience with this hotel and staff. the room was so comfortable and clean with nice views and amenities. the staff, especially Chastiny the front desk agent, were so polite and accommodating. the hotel is conveniently located and affordable, and the new renovations were not a problem at all. it wasn't noisy, and the signage made it... More 

Was this review helpful? Yes
New Bern, North Carolina
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 17, 2015

I stayed at this location, mid-week, on a one night business trip. I saw online ahead of time that the hotel was undergoing a renovation and the front desk staff advised of all the details at check in. I have to say that I slept wonderfully and was able to get a lot of work completed with the in room... More 

Was this review helpful? Yes
Albany, Georgia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 9, 2015

If you want to sleep past 7:00 a.m., then stay away from this place until their renovations are finished. The jackhammers start at 7:00 a.m. By the time I left my room at 10:00, I thought the jackhammers were pounding inside my head. It was awful. On the "plus" side, the front desk folks (even though there is currently no... More 

Was this review helpful? Yes
Katherine C, Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

We appreciate you sharing your experience and I am sharing your review with our staff. I apologize for the inconveniences you experienced during or renovations. We are headed in a new direction with a fresh look through out the hotel. From a modern open floor plan in the public areas and restaurant to the guestrooms being completely stripped of all... More 

Blacksburg, Virginia
1 review
5 of 5 stars Reviewed April 6, 2015

A comfortable, clean room is so important to me when I travel. I brought my 2 sons to visit family near the Crabtree area. The hotel was a perfect location not only to my family but for shopping at the mall as well for me. I have stayed in many hotels for travel in my career and I will say... More 

Was this review helpful? Yes
Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 2, 2015

This hotel should not even be renting rooms while under construction. There's mold in the shower. The lady in the makeshift reservations desk is about as rude as could be. The entire hotel is under construction and should not be renting rooms. It's dangerous. There's construction materials everywhere and the wifi doesn't work. Priceline doesn't even advise you that it's... More 

Was this review helpful? Yes
Katherine C, General Manager at Holiday Inn Raleigh (Crabtree Valley Mall), responded to this review

I am sorry that you were not happy with your stay, and given your comments, I can understand the reasons. I appreciate your expressing your observations, for I send such comments to the entire team. The standard you experienced was not acceptable and we will address accordingly. Our supervisors and managers in Housekeeping have been tasked with raising their level... More 

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