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Raleigh Marriott Crabtree Valley

#24 of 83 Hotels in Raleigh
Certificate of Excellence
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4500 Marriott Dr, Raleigh, NC 27612
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Best prices for: 1 room 1 guest
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Raleigh Marriott Crabtree Valley
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Raleigh Marriott Crabtree Valley
Raleigh Marriott Crabtree Valley
Raleigh Marriott Crabtree Valley
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283 reviews from our community

Traveler rating
    100
    123
    37
    8
    15
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44
35
13
144
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Sun City West, Arizona
1 review
3 of 5 stars Reviewed 2 days ago NEW

We've stayed in many hotels, some luxury, some budget and some in between. I have to say I was disappointed with this hotel. I do understand they were under construction, however.... Our room was about $200 a night. It was on the small side, and two people had problems walking around comfortably. There was no where two people could sit... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear JLynn1955, I’m sorry that our accommodations were not to your liking and for the issues with your room; please forgive us. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. It was kind of you to note our friendly associates.... More 

1 review
5 of 5 stars Reviewed 1 week ago

The staff were super helpful in every way. Jennifer, Yalonde, and Farrah in particular. Had a package to mail and they even tracked down a box. Facility was fine but staff made my stay exceptional. I would definitely stay here every time. Thank you all

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Mary M, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our helpful associates. Your recommendation is appreciated; our staff work hard to provide a pleasant stay. We hope to host you again on a return visit. Best, Dan Freeland General Manager More 

Contributor
20 reviews 20 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Big room with good price, bed and pillow very confortable, mini frige in the room. Visit vip room in the 6 th floor, great place to have breakfast, had breakfast buffet in the bistro. Good varíety and price. Right now doing construcción in the hotel, will be even better in the future.

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Fred G, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our comfortable accommodations and ample breakfast while in town. There is no better compliment than a return visit, so we hope to see you again soon. Best, Dan Freeland General Manager More 

Maryland
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Was here overnight on business. Bed was reasonably comfortable, and the breakfast at the bistro was good, as was the service. Rooms seem a little dated, but that was the only knock I could make on this hotel. I would stay here again.

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear rstravelerMaryland, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our comfortable beds and friendly service while in town on business. I appreciate your comments regarding our decor and I have taken note. There is no better compliment than a return visit, so... More 

Georgetown, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 20, 2015

I stayed here recently on business. The facility is undergoing renovation, but they are keeping the open areas and rooms immaculate. Service from the staff is incredible across the board. Everyone is extremely helpful. Food in the restaurant was great and Troy in the breakfast concierge area is the best. The rooms were very quiet in spite of the construction.... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Tad D, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return... More 

Greenville, North Carolina, USA
Contributor
14 reviews 14 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed March 17, 2015

Let me begin by saying that I made this reservation for Valentine's night for my husband and me. I made the reservation through a travel website several days in advance. When we arrived to the hotel, it was later than we had planned do to some unforeseen circumstances. When we checked in, the guy at the desk told us that... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear STACEY M, We appreciate you taking the time to share your experience. My heartfelt apologies for the disappointment you felt due to the room type you were assigned and that our accommodations were not to your liking. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Due to your reservation being booked... More 

Pune
Contributor
15 reviews 15 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 17, 2015

I stayed in this hotel for 13 days , stay is very comfortable, a big Crabtree mall is opposite to the hotel. Breakfast is complimentary, but if you are an Indian and don't eat beef, then you are in problem. we will end up only eating fruits , or bread/butter/jam / omelette. So, if you are looking for good indian... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Ashutosh S, On behalf of our entire team I would like to thank you for your sincere review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback, both positive and areas for improvement, allows us... More 

Conway, North Carolina
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 9, 2015

We have stayed in many hotels in the Raleigh area and Marriott Crabtree is the best. Granted, right now the hotel is being renovated and that is a bit bothersome, but the staff more than makes up for the construction. Marriott hotels generally have the friendliest and most accommodating staffs, but the staff at this hotel exceeds expectations. Weekend breakfasts... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Ronnie P, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. I look forward to sharing your kind remarks with our entire team. Best, Dan Freeland General... More 

Mount pleasant
Top Contributor
59 reviews 59 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 5, 2015 via mobile

First, you will not find more genuinely caring, welcoming people anywhere! While we were there during a snowstorm the power was out all morning at the hotel. They offered free breakfast from the things they could make available, and glow sticks for additional light in the hallways and bathrooms. The lobby was under construction in late February but we heard... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Fltchick, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant even during a massive snow storm. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to... More 

1 review
1 of 5 stars Reviewed February 25, 2015 via mobile

I have never written a review for anything before because I generally considered it a waste of time but given how terrible my experience is/ was I figured it was worth my time to inform everyone to avoid this place. This is the worst hotel I have stayed at in my entire life. There is no pool, the rooms are... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Isaiah H, You have my sincerest apologies that your stay was disappointing. Thank you for your patience as we complete our renovations and transformations to improve future stays, I am sorry that it has been at the cost of your recent experience. I hope our good faith effort to accommodate your group's needs by providing a complimentary hospitality suite... More 

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