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Raleigh Marriott Crabtree Valley

#25 of 82 Hotels in Raleigh
Certificate of Excellence
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4500 Marriott Dr, Raleigh, NC 27612
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Raleigh Marriott Crabtree Valley
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Raleigh Marriott Crabtree Valley
Raleigh Marriott Crabtree Valley
Raleigh Marriott Crabtree Valley
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280 reviews from our community

Traveler rating
    98
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    36
    8
    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Maryland
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Was here overnight on business. Bed was reasonably comfortable, and the breakfast at the bistro was good, as was the service. Rooms seem a little dated, but that was the only knock I could make on this hotel. I would stay here again.

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear rstravelerMaryland, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our comfortable beds and friendly service while in town on business. I appreciate your comments regarding our decor and I have taken note. There is no better compliment than a return visit, so... More 

Georgetown, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here recently on business. The facility is undergoing renovation, but they are keeping the open areas and rooms immaculate. Service from the staff is incredible across the board. Everyone is extremely helpful. Food in the restaurant was great and Troy in the breakfast concierge area is the best. The rooms were very quiet in spite of the construction.... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Tad D, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return... More 

Greenville, North Carolina, USA
Contributor
14 reviews 14 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Let me begin by saying that I made this reservation for Valentine's night for my husband and me. I made the reservation through a travel website several days in advance. When we arrived to the hotel, it was later than we had planned do to some unforeseen circumstances. When we checked in, the guy at the desk told us that... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear STACEY M, We appreciate you taking the time to share your experience. My heartfelt apologies for the disappointment you felt due to the room type you were assigned and that our accommodations were not to your liking. We strive to provide every guest with a comfortable stay and we clearly missed the mark. Due to your reservation being booked... More 

Pune
Contributor
13 reviews 13 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for 13 days , stay is very comfortable, a big Crabtree mall is opposite to the hotel. Breakfast is complimentary, but if you are an Indian and don't eat beef, then you are in problem. we will end up only eating fruits , or bread/butter/jam / omelette. So, if you are looking for good indian... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Ashutosh S, On behalf of our entire team I would like to thank you for your sincere review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback, both positive and areas for improvement, allows us... More 

Conway, North Carolina
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We have stayed in many hotels in the Raleigh area and Marriott Crabtree is the best. Granted, right now the hotel is being renovated and that is a bit bothersome, but the staff more than makes up for the construction. Marriott hotels generally have the friendliest and most accommodating staffs, but the staff at this hotel exceeds expectations. Weekend breakfasts... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Ronnie P, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. I look forward to sharing your kind remarks with our entire team. Best, Dan Freeland General... More 

Mount pleasant
Top Contributor
55 reviews 55 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

First, you will not find more genuinely caring, welcoming people anywhere! While we were there during a snowstorm the power was out all morning at the hotel. They offered free breakfast from the things they could make available, and glow sticks for additional light in the hallways and bathrooms. The lobby was under construction in late February but we heard... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Fltchick, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant even during a massive snow storm. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

I have never written a review for anything before because I generally considered it a waste of time but given how terrible my experience is/ was I figured it was worth my time to inform everyone to avoid this place. This is the worst hotel I have stayed at in my entire life. There is no pool, the rooms are... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Isaiah H, You have my sincerest apologies that your stay was disappointing. Thank you for your patience as we complete our renovations and transformations to improve future stays, I am sorry that it has been at the cost of your recent experience. I hope our good faith effort to accommodate your group's needs by providing a complimentary hospitality suite... More 

1 review
5 of 5 stars Reviewed February 21, 2015 via mobile

I stayed at the Marriott for 3 weeks and it was awesome. The Marriott accommodated me in every way possible. Troy was so pleasant and poliet. Great to talk to. Derrick the manager of the restaurant made sure I was taken care of. I Truly loved the stay.April Gamble

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

April G, Thank you so much for taking the time to write a review. We greatly appreciate your business and I will be sure to share your kind comments with the staff during our next meeting. I hope to see you again soon! Sincerely, Dan Freeland, General Manager More 

Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

Came into town to stay here for a convention and was very surprised about service. Everything was very nice. Food was really good as usually convention food taste like fast food. Rooms were very clean. We Will stay here again if back in town for sports games.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Harleychic1, Thank you for your review and recommendation!  We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments. Sincerely, Dan Freeland, General Manager More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 14, 2015

Rude front desk staff, booked a king room and they would only give a room with small double beds, no apology, they couldn't care less that we were Marriott Gold Rewards Members. Lied about type of rooms available in hotel. Overall the worst service ever experienced at Marriott and we have stayed in at least 50 different Marriott locations. I'd... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Ryanmcv7, I’m terribly sorry for your recent experience; we certainly did not want to leave you with a poor impression. We do our very best to accommodate all room type requests; I’m sorry we disappointed you. Additionally, I regret you found our associates unfriendly. We are constantly working on improving the quality and service provided. I have taken note... More 

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