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Raleigh Marriott Crabtree Valley

#33 of 84 Hotels in Raleigh
Certificate of Excellence
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4500 Marriott Drive, Raleigh, NC 27612
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Raleigh Marriott Crabtree Valley
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325 Reviews from our TripAdvisor Community

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Coral Springs
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here for a few nights and very disappointed. Do not stay here while the renovations are going on. We were in a new room and kept saying, this just doesn't feel like a real Marriott. It's because it isn't. They sold this to Concord and sold the name to use on the building. The room was cheap, small and... More 

Helpful?
Thank poopsyhop
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear poopyshop, I’m was very sorry to hear how our renovations affected your stay. Our hotel has been renovated and adheres to the new Marriott design standards. As one of Marriott’s largest franchise groups, we meet and exceed the brand’s standards. I regret that Marriott’s new modern room design was not to your liking. We will take your comments under... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
213 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I came here on business and wasn't aware that major renovation was taking place. I was in a renovated room which was disappointing in terms of layout. Gym was shut and no pool available. Breakfast was in the small bar on floor 6 and the choice wasn't as good as other Marriott hotels. The shower was good, room was clean,... More 

Helpful?
Thank Stuart N
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Stuart N, Thank you for your sincere review. We appreciate your patience as we update and improve our hotel. Fortunately, we are nearing completion. Thank you for staying with us and I hope that you will return to see our completed results. Best Wishes, Dan Freeland General Manager More 

Fayetteville, North Carolina
Level Contributor
40 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Recognizing work is being done to improve the hotel....the place is still a very good hotel in a great location. Stay here several times during the year and am always pleased with my stay. Good that Change is coming...property was getting a bit dated.

Helpful?
Thank Mikbaidak
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Mikbaidak, We are delighted that you took the time to write. Your review lets us know that your stays have been enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you feel comfortable while traveling. We thank you for your patronage and are thrilled to be your hotel of choice in the area. Best,... More 

Cape Coral, Florida
Level Contributor
372 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed here a few times but not been the last couple years. The entire property was in need of a makeover. They are in the middle of one right now that started lastApril. By all accounts it will be while before it is complete. The outside is a mess and you have to enter the building on the... More 

Helpful?
Thank Charles1019
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Charles1019,, We appreciate your return visit, so I'm very sorry that our renovations affected your stay. Thank you for your feedback regarding our renovations and we will take it under consideration as we near completion of our updates. Your time in sharing your remarks is appreciated and we hope to see you again. Sincerely, Dan Freeland General Manager More 

Toronto, Canada
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed December 29, 2015

The staff and management at the Marriott Crabtree are to be commended - they did not miss a beat during my week long stay in November despite the hotel being in the midst of a massive renovation. The service went above and beyond - and was very much appreciated. My newly renovated room was lovely. The only drawback to the... More 

Helpful?
Thank EMuirAGM
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear EmuirAGM, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who work hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Dan Freeland General Manager More 

Fair Lawn, New Jersey
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 15, 2015

If not for the excellent staff at this property, I would have given the hotel a lower rating. I have been coming to this property for years when on business in the Raleigh-Durham area, but having experienced their new room design on my most recent trip, I would have to say the the design team mangement has used has missed... More 

Helpful?
Thank Jersey_Gourmet
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Jersey_Gourmet, Welcome back and we appreciate you sharing our detailed review. Though I regret that you were not wowed by our renovated accommodations, I'm glad that you still appreciated the level of service our team provides. We value your feedback as it allows us to continually monitor and improve our guest offerings. Thank you for your patronage and hope... More 

Vienna, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 10, 2015

For the positive, the bed was extremely comfortable and the room was clean. However, upon arriving through the temporary side entrance we checked in and headed to the two rooms we booked. Took the elevator up to the third floor and once off the elevator our hallway to say the least was creepy. Some room doors were cracked open and... More 

Helpful?
Thank TheoLatte
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear TheoLatte, I'm glad that you found our accommodations comfortable and location convenient, but I'm sorry to hear how our renovations affected your stay. We hate to inconvenience our guests; these updates are necessary to maintain the quality of our offerings. I'm sorry for our lapses during your stay and I hope that you will return to experience our completed... More 

Chapel Hill, North Carolina
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed November 27, 2015

Room was dirty, dusty, the mattress was sunken in and it smell like smoke. Keep in mind, that this hotel is under heavy construction. With that being said, expect noise and parking difficulties. The staff are all very kind though. I just could deal with the odor and filth in the room so I had to leave this hotel.

Helpful?
Thank rashida s
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear rashida s, I'm very sorry that the cleanliness of your room was not satisfactory. Marriott is proud to boast one of the most comprehensive non-smoking policies in the industry, so I sincerely regret you detected an odor of smoke in your mattress. We appreciate your attention to reviewing our hotel and will use your comments to heighten our awareness... More 

Oxford, MD
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 21, 2015

The hospitality of the front desk and the amazing concierge were the best part of our stay at this hotel which is currently undergoing heavy renovation. The accommodations were comfy and clean, and the proximity to Crabtree Valley Mall is a definite plus. I must add that I do not understand how they can justify charging $12.95 per day for... More 

Helpful?
Thank Pats4U
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Pats4U, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding the internet charge; I have taken note. On behalf of our entire team,... More 

Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed November 11, 2015

Great hotel, great staff and great rooms. Conveniently located across from a mall that has plenty of restaurants and nice stores for ya! There's a pretty busy street to cross to get there, but there may be a shuttle or a quick cab ride across the street will get you there. The staff can help. Good bar in the lobby,... More 

Helpful?
Thank Saundra D
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Saundra D, We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our location and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Dan Freeland General Manager More 

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