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Raleigh Marriott Crabtree Valley

#26 of 84 Hotels in Raleigh
Certificate of Excellence
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4500 Marriott Dr, Raleigh, NC 27612
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Best prices for: 1 room 1 guest
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Raleigh Marriott Crabtree Valley
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298 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Blanch, North Carolina
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have always stayed at a neighboring hotel but as that was sold out we ended up here. I'm glad we did. Yes the site is undergoing renovations but DO NOT let that discourage you from staying here. The renovations did not effect our stay in anyway. The welcoming staff was friendly and the facility is clean. Check in and... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear mlterrell, Welcome! We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Dan Freeland General Manager More 

Princeton, New Jersey, United States
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Here for 2 weeks on business. Renovations have created many negatives. It's been 90+ degrees every day and there's no pool. You can use the Embassy Suites pool down the road, but if I wanted a hotel @ Embassy Suite standards I'd stay there. AC in the room is poor. My thermostat has been set @ 60 degrees for 10... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Jerry L, It was kind of you to note our friendly service even though you were not satisfied with your stay overall. I was sorry to hear how our renovations effected your experience. Please forgive us as we update and improve our hotel. We hope that you will consider a return visit to see our highly anticipated results. We... More 

Fort Washington, Pennsylvania
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I travel a lot for business and Marriott’s are my choice for consistency and convenience. The location of this hotel is very nice with many food choices and a mall across the street. I arrived very late do to a flight delay and needed a good quite room and some good food choices in the hotel. This Marriott is undergoing... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear JennE1101, We are happy to hear from you and glad to know your stay was pleasant overall. We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return... More 

Atlanta, Georgia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

while this hotel may be a little long In the tooth (currently undergoing a face lift), the concierge experience is top notch!! Troy Kent and Tim Ford are the very best. They genuinely take interest in their work, inquiries about how they can help.and know everything about the property and surroundings. Give these men a raise!

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Richard C, Thank you for sharing your kind review with us and other travelers. I'm delighted to hear that you found our staff’s service, particularly that of Troy and Tim, to be so helpful. Taking great care of our guests is, without a doubt, a top priority. Please visit us again upon your return to the area and take... More 

Greater London, United Kingdom
1 review
3 of 5 stars Reviewed May 26, 2015

I love Marriot hotels because they always exceed my expectations.The staff were great in the bar grill and front office.the only disturbance was in my room.After a long day I wanted to sleep peacefully but unfortunately I was terrorized by small ants and they were very irritating.instead of just complaining I managed to capture some and handed over the the... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Modiemp, Your feedback is important to us. We take any issues of pests extremely seriously and performed a thorough inspection upon your departure. We did take extra precautions to ensure the room does not contain pest of any kind. Additionally, the hotel contracts a third party vendor for preventative pest control on a monthly basis, as well as has... More 

Columbia, South Carolina
Level Contributor
4 reviews
4 of 5 stars Reviewed May 24, 2015

I stayed here for NC State graduation and was content. The construction was not loud. One of the nights there was a prom in one of the meeting room, even with that it was still quiet. It was nice to be across from the mall. Walked over there to shop, eat and meet family. Once the construction is complete I... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear DarkJustince2010, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our quiet accommodations and good location. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to see our completed... More 

Newport News
2 reviews
1 of 5 stars Reviewed May 13, 2015 via mobile

Upon check into room 342 there were stains on both my comforters. Housekeeping did come in and change just the duvet covers... I itched all night on the 23rd of April. I called the front desk at about 5am to request another room and was advised that I could not change untill 11 am. The next day no one came... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear B H, Thank you for your time in reviewing our hotel. We apologize that your stay with us was not a satisfying one. Your feedback is important. We take any issues of pests extremely seriously and performed a thorough inspection while you were staying with us. This inspection was performed by our maintenance team and a third party vendor.... More 

Laguna Hills, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 7, 2015

Stayed here in May 2015 while on a business trip. The front desk staff and everyone downstairs were extremely friendly. Location across the street from the Crabtree Valley Mall was also convenient. My wifi was also free (or at least I wasn't charged for it). Room was fine in general and I wanted to give a better rating but 2... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear TerencetheCat, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your bath faucet. We did get it fixed, but I'm sure that was an extremely frustrating way to start your day. It was kind of your to note our good location and... More 

Bainbridge Island, Washington
Level Contributor
376 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 550 helpful votes
3 of 5 stars Reviewed May 5, 2015

We stayed here with a group and found the facility satisfactory and convenient. We got a special rate of $105, which was about right for the level of hotel. We dined in a banquet room and found the buffet line just OK, nothing special. For instance one of the food choices was BBQ but not the expected Carolina Barbecue. Drinks... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Malice6, While I'm glad you experienced the consistency you've come to know from Marriott, I'm sorry we left you underwhelmed. We appreciate your attention in reviewing our hotel and will take your comments under consideration as we work towards becoming your hotel of choice in the area. Sincerely, Dan Freeland General Manager More 

Cape Carteret, United States
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 4, 2015

The Staff was beyond accommodating and courteous, absolutely the nicest and most helpful folk with whom I have ever dealt. From reservation to check-in even to giving me a ride (in the rain) from the parking lot: unbeatable service. The room was super clean and smelled fresh, good A/C, the beds (2 doubles) were very comfortable, lots of pillows, clean... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Phil I, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly... More 

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