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Raleigh Marriott Crabtree Valley

3.5 of 5 4500 Marriott Dr, Raleigh, NC 27612
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Certificate of Excellence 2014
Raleigh Marriott Crabtree Valley
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Raleigh Marriott Crabtree Valley
Raleigh Marriott Crabtree Valley
Raleigh Marriott Crabtree Valley
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274 reviews from our community

Traveler rating
    96
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    36
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    14
See reviews for
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140
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Any
English first
  • All months
    (274)
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    (73)
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    (61)
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1 review
1 of 5 stars NEW

I have never written a review for anything before because I generally considered it a waste of time but given how terrible my experience is/ was I figured it was worth my time to inform everyone to avoid this place. This is the worst hotel I have stayed at in my entire life. There is no pool, the rooms are... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Isaiah H, You have my sincerest apologies that your stay was disappointing. Thank you for your patience as we complete our renovations and transformations to improve future stays, I am sorry that it has been at the cost of your recent experience. I hope our good faith effort to accommodate your group's needs by providing a complimentary hospitality suite... More 

1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Marriott for 3 weeks and it was awesome. The Marriott accommodated me in every way possible. Troy was so pleasant and poliet. Great to talk to. Derrick the manager of the restaurant made sure I was taken care of. I Truly loved the stay.April Gamble

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

April G, Thank you so much for taking the time to write a review. We greatly appreciate your business and I will be sure to share your kind comments with the staff during our next meeting. I hope to see you again soon! Sincerely, Dan Freeland, General Manager More 

Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

Came into town to stay here for a convention and was very surprised about service. Everything was very nice. Food was really good as usually convention food taste like fast food. Rooms were very clean. We Will stay here again if back in town for sports games.

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Harleychic1, Thank you for your review and recommendation!  We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments. Sincerely, Dan Freeland, General Manager More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Rude front desk staff, booked a king room and they would only give a room with small double beds, no apology, they couldn't care less that we were Marriott Gold Rewards Members. Lied about type of rooms available in hotel. Overall the worst service ever experienced at Marriott and we have stayed in at least 50 different Marriott locations. I'd... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Ryanmcv7, I’m terribly sorry for your recent experience; we certainly did not want to leave you with a poor impression. We do our very best to accommodate all room type requests; I’m sorry we disappointed you. Additionally, I regret you found our associates unfriendly. We are constantly working on improving the quality and service provided. I have taken note... More 

San Francisco, California
Top Contributor
77 reviews 77 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are the same old.... but the staff here are OUTSTANDING. Some of that is that we are in the south, but more than that is just an attitude of friendliness here. If this matters to you, make this a must!!

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Brett H, Thank you very much for your review; it’s great to know you enjoyed the hotel and we can’t wait to see you again! Sincerely, Dan Freeland, General Manager More 

Top Contributor
91 reviews 91 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I'm not a huge fan of the location, but it does offer really easy access to Crabtree Mall, which is literally across the street. Everything else though was fine. Staff was helpful and check in was easy. Work out rooms were much better than I'm used to seeing and if you like to stay fit this is a good hotel... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Todd S, Thank you so much for taking the time to write a review about your experience at our hotel and for recommending us. I will pass along all of your comments to our team during our next weekly meeting. We look forward to seeing you again! Sincerely, Dan Freeland, General Manager More 

London, UK
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a week, the property is slightly dated (renovation planned for 2015). Hotel is in great location - you can walk to the mall over the road, rooms and bathrooms are spotlessly clean. The highlight though are the really wonderful staff that work here, front desk staff were helpful, bar staff knew how to make a drink (which... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Bishopsgate3466, Thank you for your review and recommendation!  We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments. Sincerely, Dan Freeland, General Manager More 

walnut creek, ca
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 21, 2015

I cant recall but I think I saw a sign that they were going to start renovation of this place soon. The lobby is nice, staff super friendly. The rooms were "meh" Beds were not that great, kind of smelled. Its a great location around Raleigh and nice to have restaurants right across the road at the mall. $20 for... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Tommer12, Thank you for taking the time to write a review. You are correct, we are undergoing an exciting renovation that begins in February! I hope you choose to stay with us again in the future. I will be sure to share your comments with our team during our next meeting. Sincerely, Dan Freeland, General Manager More 

Baltimore, Maryland
2 reviews
5 of 5 stars Reviewed January 11, 2015

The staff at this hotel is by far and away the most customer service focused staff I have encountered in the hospitality industry. I average over a hundred hotel stay nights per year and have not seen this level of personal attention to customer satisfaction. The entire team ensured that my stay was pleasant. I wouldn't normally mention employees by... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

luvinglife20, Thank you so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thanks especially for recognizing the staff, it made their day! We look forward to seeing you next time you’re in the area! Sincerely, Dan Freeland, General Manager More 

Raleigh, NC
Top Contributor
58 reviews 58 reviews
30 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed January 5, 2015

My husband and I had a gift from Marriott Rewards for a free one night stay that had to be used by Jan. 5th. We are in the process of moving into a new home, so thought it would be a nice treat to escape the packing process and go to a nearby hotel for the night. This Marriott is... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

caniac, Thank you for your review and recommendation !  We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments. Sincerely, Dan Freeland, General Manager More 

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Additional Information about Raleigh Marriott Crabtree Valley

Address: 4500 Marriott Dr, Raleigh, NC 27612
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Raleigh Marriott Crabtree Valley 3.5*
Number of rooms: 375
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Also Known As:
Raleigh Marriott Crabtree Valley Hotel Raleigh
Marriott Raleigh
Hotel Style:
#11 Romantic Hotel in Raleigh
#16 Family Hotel in Raleigh
#19 Business Hotel in Raleigh

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