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Raleigh Marriott Crabtree Valley

3.5 of 5 4500 Marriott Dr, Raleigh, NC 27612
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Certificate of Excellence 2014
Raleigh Marriott Crabtree Valley
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Raleigh Marriott Crabtree Valley
Raleigh Marriott Crabtree Valley
Raleigh Marriott Crabtree Valley
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267 reviews from our community

Traveler rating
    93
    118
    36
    8
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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walnut creek, ca
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I cant recall but I think I saw a sign that they were going to start renovation of this place soon. The lobby is nice, staff super friendly. The rooms were "meh" Beds were not that great, kind of smelled. Its a great location around Raleigh and nice to have restaurants right across the road at the mall. $20 for... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Tommer12, Thank you for taking the time to write a review. You are correct, we are undergoing an exciting renovation that begins in February! I hope you choose to stay with us again in the future. I will be sure to share your comments with our team during our next meeting. Sincerely, Dan Freeland, General Manager More 

Baltimore, Maryland
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff at this hotel is by far and away the most customer service focused staff I have encountered in the hospitality industry. I average over a hundred hotel stay nights per year and have not seen this level of personal attention to customer satisfaction. The entire team ensured that my stay was pleasant. I wouldn't normally mention employees by... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

luvinglife20, Thank you so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thanks especially for recognizing the staff, it made their day! We look forward to seeing you next time you’re in the area! Sincerely, Dan Freeland, General Manager More 

Raleigh, NC
Top Contributor
58 reviews 58 reviews
30 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I had a gift from Marriott Rewards for a free one night stay that had to be used by Jan. 5th. We are in the process of moving into a new home, so thought it would be a nice treat to escape the packing process and go to a nearby hotel for the night. This Marriott is... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

caniac, Thank you for your review and recommendation !  We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments. Sincerely, Dan Freeland, General Manager More 

Lynchburg, Virginia
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was delighted with my entire experience here! It started with a very personable check-in with a delightful staff member. I really felt valued. My reservation through Marriott requested two rooms close to each other and the staff came through again - side by side perfect! The rooms were in great condition, very quiet and comfortable. I stay in Marriott... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Mark H, Thanks very much for your review; it’s great to know you enjoyed the hotel and we can’t wait to see you again! Sincerely, Dan Freeland, General Manager More 

Aiken, South Carolina
Contributor
13 reviews 13 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This FS Marriott Property has a great location across from the huge Crabtree Mall. Upon check-in we were upgraded to a spacious suite which they haS been done for us many times at this property. We took most of our meals at the hotel restaurant and room service and they were excellent. The Associates in Food Service are really customer... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

bpelican, Thank you so much for writing a review! I am pleased you enjoyed your stay with us. We take a lot of care into our food selection and I am glad you found it enjoyable. I will be sure to share your comments with our staff. We look forward to see you again when you are in the area!... More 

Df
Contributor
13 reviews 13 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 9, 2014

Very cozy hotel with a very nice bar. Rooms are comfortable as its beds, bathroom, etc. It is just in front of a very big mall, so you cross the street and have restaurants and a lot of shopping available.

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Angel H, Thank you for taking the time to share your feedback. I'm glad you found our hotel to be convenient and comfortable. I will be sure to share your comments with the staff. We hope to see you again soon! Sincerely, Dan Freeland, General Manager More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed December 5, 2014

The Marriott Crabtree is one of my favorite. My wife likes to accompany we when I travel to this location. There are numerous restaurants close by. There is easy access to downtown and interstates and airports

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

David D, Thank you so much for taking the time to write a review. We appreciate your business and hope to see you again soon! Sincerely, Dan Freeland, General Manager More 

1 review
5 of 5 stars Reviewed November 26, 2014 via mobile

Well I won't be long-winded in my review ...all you need to know is this hotel rocks. The staff is superb ..from the restaurant to the front desk. I'd like to recognize Tegest for being so accommodating and welcoming every morning at the restaurant!

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

guymanstuff, Thank you writing a review about your recent experience. It’s wonderful to receive your feedback on our c accommodations, as well as our friendly staff. We appreciate you choosing our hotel for your travel needs, and we hope you’ll visit us again soon. Thank you again. Sincerely, Dan Freeland, General Manager More 

New Bern, North Carolina
Contributor
20 reviews 20 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 25, 2014

We have been staying at this location for many years and it always feels welcoming and comfortable. That it is right across the street from Crabtree Mall is the icing on the cake. The King room was modern, clean, lovely linens, well maintained and the hotel has excellent amenities. We stayed two nights - the first we had a meal... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Di S, Thank you for the great review of our hotel. From the entire team we thank you for giving us the opportunity to be your choice hotel when visiting the Raleigh area. I will pass the very nice feedback you gave about our service, relay your comments to the restaurant, the Chef and our entire F&B team. Thank you... More 

Charlotte, North Carolina
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 20, 2014

We much preferred the location of this Marriott over the downtown location. The mall across the street offered plenty of choices for the entire family. However, the waits for dinner at the mall restaurants were so long, we regretted not eating at the hotel's restaurant. Everyone enjoyed the breakfast buffet. The hotel does have some age on it, but there... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

cltgirls, Thank you for sharing feedback on your experience at our hotel. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Thank you once again for writing. Sincerely, Dan Freeland, General Manager More 

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Additional Information about Raleigh Marriott Crabtree Valley

Address: 4500 Marriott Dr, Raleigh, NC 27612
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Raleigh Marriott Crabtree Valley 3.5*
Number of rooms: 375
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Also Known As:
Raleigh Marriott Crabtree Valley Hotel Raleigh
Marriott Raleigh
Hotel Style:
#11 Romantic Hotel in Raleigh
#17 Family Hotel in Raleigh
#19 Business Hotel in Raleigh

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