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Raleigh Marriott Crabtree Valley

#26 of 84 Hotels in Raleigh
Certificate of Excellence
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4500 Marriott Dr, Raleigh, NC 27612
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Raleigh Marriott Crabtree Valley
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Raleigh Marriott Crabtree Valley
Raleigh Marriott Crabtree Valley
Raleigh Marriott Crabtree Valley
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292 reviews from our community

Traveler rating
    103
    124
    41
    8
    16
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46
35
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149
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Newport News
2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Upon check into room 342 there were stains on both my comforters. Housekeeping did come in and change just the duvet covers... I itched all night on the 23rd of April. I called the front desk at about 5am to request another room and was advised that I could not change untill 11 am. The next day no one came... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear B H, Thank you for your time in reviewing our hotel. We apologize that your stay with us was not a satisfying one. Your feedback is important. We take any issues of pests extremely seriously and performed a thorough inspection while you were staying with us. This inspection was performed by our maintenance team and a third party vendor.... More 

Laguna Hills, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed here in May 2015 while on a business trip. The front desk staff and everyone downstairs were extremely friendly. Location across the street from the Crabtree Valley Mall was also convenient. My wifi was also free (or at least I wasn't charged for it). Room was fine in general and I wanted to give a better rating but 2... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear TerencetheCat, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your bath faucet. We did get it fixed, but I'm sure that was an extremely frustrating way to start your day. It was kind of your to note our good location and... More 

Bainbridge Island, Washington
Top Contributor
351 reviews 351 reviews
42 hotel reviews
519 helpful votes 519 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here with a group and found the facility satisfactory and convenient. We got a special rate of $105, which was about right for the level of hotel. We dined in a banquet room and found the buffet line just OK, nothing special. For instance one of the food choices was BBQ but not the expected Carolina Barbecue. Drinks... More 

Was this review helpful? Yes 2
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Malice6, While I'm glad you experienced the consistency you've come to know from Marriott, I'm sorry we left you underwhelmed. We appreciate your attention in reviewing our hotel and will take your comments under consideration as we work towards becoming your hotel of choice in the area. Sincerely, Dan Freeland General Manager More 

Cape Carteret, United States
Contributor
15 reviews 15 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Staff was beyond accommodating and courteous, absolutely the nicest and most helpful folk with whom I have ever dealt. From reservation to check-in even to giving me a ride (in the rain) from the parking lot: unbeatable service. The room was super clean and smelled fresh, good A/C, the beds (2 doubles) were very comfortable, lots of pillows, clean... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Phil I, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly... More 

Barboursville, West Virginia
Top Contributor
67 reviews 67 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel at the end of March for a conference that was held in their main meeting room. The room was clean and the hotel appeared to be clean. However, the hotel was being remodeled which made the outside of the hotel appear somewhat disorderly; however, this did not bother me. The meeting room that we were... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear daearz77, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant while visiting for your conference. Thank you for your kind feedback and we look forward to hosting you again. Best, Dan Freeland General Manager More 

Austin, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Tim the host on the Conceirge Floor wins the award for BEST SERVICE!!!! But, Don't be fooled - Construction is the reason for a 3 rating. No pool, outdoor seating, pretty tough. But, once the updating is complete no doubt this will be a great hotel.

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Barbara B, I look forward to sharing your kind remarks with Tim, and I appreciate your honest feedback regarding how your experience was affected due to our renovation. Your patience is appreciated as we update and improve our hotel. As our valued guest, I hope that you will return and see our highly anticipated results. Sincerely, Dan Freeland General... More 

Cleveland, Ohio
Top Contributor
99 reviews 99 reviews
21 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great place getting better. They are in the middle of a 30mm renovation including a beautiful pool but it will take probably a year to complete. don't let that stop you from staying here. its orderly and efficient. great choices to eat right across the street. 1o minutes to downtown or RDU. Been staying here for 20 years and still... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Misonix, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know the efforts across all departments are being noticed. We are humbled by your recognition and delighted to be your hotel of choice. Best, Dan Freeland General Manager More 

Jacksonville, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

During the check-in, there was a snafu with the form of payment. Jeanette worked diligently and discretely to fix the problem. Her level of service is seldom seen. Your company should recognize this. Other hotel chains should be hard pressed to train their associates as well. Ms. Wills is a true professional and represents the face of your company far... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Julie M, We appreciate you taking the time to share your kind comments with us and other travelers. I’m happy to hear you enjoyed your stay. Your review serves as encouragement to our team who strive to provide memorable guest experiences; I look forward to sharing you kind remarks with Jeanette. Thank you for staying with us; there is... More 

Sun City West, Arizona
1 review
3 of 5 stars Reviewed 4 weeks ago

We've stayed in many hotels, some luxury, some budget and some in between. I have to say I was disappointed with this hotel. I do understand they were under construction, however.... Our room was about $200 a night. It was on the small side, and two people had problems walking around comfortably. There was no where two people could sit... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear JLynn1955, I’m sorry that our accommodations were not to your liking and for the issues with your room; please forgive us. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. It was kind of you to note our friendly associates.... More 

1 review
5 of 5 stars Reviewed April 18, 2015

The staff were super helpful in every way. Jennifer, Yalonde, and Farrah in particular. Had a package to mail and they even tracked down a box. Facility was fine but staff made my stay exceptional. I would definitely stay here every time. Thank you all

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Mary M, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our helpful associates. Your recommendation is appreciated; our staff work hard to provide a pleasant stay. We hope to host you again on a return visit. Best, Dan Freeland General Manager More 

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