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Raleigh Marriott Crabtree Valley

#27 of 85 Hotels in Raleigh
Certificate of Excellence
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4500 Marriott Dr, Raleigh, NC 27612
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Raleigh Marriott Crabtree Valley
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Raleigh Marriott Crabtree Valley
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305 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Elizabeth City, North Carolina
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our stay at the Fairfield Inn and Suites was great. We were greeted with a smile and was checked in quickly. The room and bathroom were very clean. The towels smelled really, really fresh. They did look rather worn and dull looking ; I really do think it was time to replace them. The sheets were nice and white and... More 

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London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The staff make this hotel so good! From checking in, to the bar staff, the restaurant team - the people who work here are fantastic - friendly, genuine, welcoming and helpful. I've been staying here on and off for 20 years and the pool, gym and restaurant are a little dated however the last couple of times I've been there,... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear JohnnyM1973, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you upon your return to the area! Best, Dan... More 

southernsurprise
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed at the Raleigh Marriott Crabtree Valley for a weekend get away. The hotel is easily accessible from NC Highway 70/Glenwood Ave. It's directly across from Crabtree Valley Mall (Walking Distance). Parking is not the greatest, and I don't see it being convenient for those in wheelchairs or crutches, or for mom's carrying baby/children supplies. The hotel sits higher up... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear southernsurprise, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the... More 

Virginia Beach, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel staff was very nice. Every one we saw, from housekeeping to the front desk was friendly and helpful. They do their best to make sure you are happy. The only negative to the trip was the temperature control in the room. We were a little warm, but as we only stayed one night, no problem.

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear flossgrl1217, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. Your feedback, which highlights our successes and areas for improvement, helps us to achieve that goal. We... More 

Spring, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First of all I am a Marriott Platinum member and love Marriott hotels. Unfortunately, I was not made aware of site construction which made hotel access more difficult than normal. When we got to the room, the AC was barely able to cool it to a reasonable temperature. When I woke up the next morning and sat at the desk... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Curt S, Thank you for sharing a review about your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Marriott. I was sorry to hear how our renovations effected your experience; please forgive us. We appreciate your time in reviewing our hotel and hope you will return... More 

Jacksonville, North Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great front desk help as usual. Clean rooms. I love the location right across from crabtree walley mall. But what I kept thinkinh about was the fruit water in the front lobby I NEED THE RECIPE PLEASE!!! :)

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Stephani B, Thank you for your review and recommendation of our hotel. I’m pleased to hear that our great location and friendly service made for a nice experience. Our team works hard to provide a remarkable stay. I will be sure to share your kind feedback. Best, Dan Freeland General Manager More 

Lexington, South Carolina
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I travel every week for my job and I cover the entire country. I mostly stay in Marriott family hotels and have found over the years, they are consistent. Consistent in terms of a comfortable bed, clean rooms, and great concierge lounges, which are nice perks when travelling on business. I found this hotel to have some of the most... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Lance S, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our well designed rooms, friendly service and great location. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Dan Freeland General Manager More 

Blanch, North Carolina
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I have always stayed at a neighboring hotel but as that was sold out we ended up here. I'm glad we did. Yes the site is undergoing renovations but DO NOT let that discourage you from staying here. The renovations did not effect our stay in anyway. The welcoming staff was friendly and the facility is clean. Check in and... More 

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ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear mlterrell, Welcome! We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Dan Freeland General Manager More 

Princeton, New Jersey, United States
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 17, 2015

Here for 2 weeks on business. Renovations have created many negatives. It's been 90+ degrees every day and there's no pool. You can use the Embassy Suites pool down the road, but if I wanted a hotel @ Embassy Suite standards I'd stay there. AC in the room is poor. My thermostat has been set @ 60 degrees for 10... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear Jerry L, It was kind of you to note our friendly service even though you were not satisfied with your stay overall. I was sorry to hear how our renovations effected your experience. Please forgive us as we update and improve our hotel. We hope that you will consider a return visit to see our highly anticipated results. We... More 

Fort Washington, Pennsylvania
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed June 9, 2015

I travel a lot for business and Marriott’s are my choice for consistency and convenience. The location of this hotel is very nice with many food choices and a mall across the street. I arrived very late do to a flight delay and needed a good quite room and some good food choices in the hotel. This Marriott is undergoing... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Raleigh Marriott Crabtree Valley, responded to this review

Dear JennE1101, We are happy to hear from you and glad to know your stay was pleasant overall. We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return... More 

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