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All 80 Raleigh hotels

Holiday Inn Raleigh Downtown

2.5 of 5 Hotel   |   320 Hillsborough Street, Raleigh, NC 27603 1786 (Formerly Clarion Hotel State Capital)
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49%
Ranked #43 of 80 hotels in Raleigh
A recent review
3 of 5 stars reviewed 6 days ago
Ardeecee Nanjing
  • Overview
  • Reviews (203)
  • Photos (60)
  • Amenities
  • Room tips (42)
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203 people have reviewed this hotel

Traveler rating
    28
    62
    54
    24
    35
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25
49
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68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Nanjing
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel was booked by a business acquaintance and met our requirements. Breakfast was good but breakfast staff were a little too over the top. Room was fine and reception was helpful if a little under done. Would stay again.

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for your review and choosing the Holiday Inn Raleigh Downtown. I am glad you enjoyed breakfast and we met your requirements. We hope to see you soon! Orlando Faison More

Naples, Florida
Contributor
14 reviews 14 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Recognized IHG status, very very helpful on reservations for dinner, I asked about a comedy club and they searched the internet, found one, called the venue, checked on tickets, sha'michael i believe helped and was awesome Great room, great staff. Just what you need.

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for being an IHG Rewards Member! I am glad our guest services team were able to assist wherever needed. I passed along your comment regarding Sha'Michael and she was ecstatic! Best Regards, Orlando Faison More

New Orleans, Louisiana
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for 4 days and it was very nice. Staff is helpful and try hard to ensure your stay is good. Check in very efficient as well as check out. Rooms are large, but the bath and tub combo is tight, small space. Very clean, plenty amenities and nice views. Parking is interesting in that it is one way... More

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for selecting our historic hotel for your four night visit. We're glad to read you thoroughly enjoyed your stay. Thank you for all of your kind words and we will see you on your next visit to Raleigh. In Hospitality, Orlando Faison More

Midlothian, Va
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Was in town with a convention . Enjoyed the renovations including beds and linens . Bathrooms are small . Loved the free parking and internet . The big Plus side was the staff . The were friendly and eager to help . Deryck who place multiple roles was the best in helping us with logistics and helping others with luggage... More

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for choosing the Holiday Inn Raleigh Downtown. Thank you for noting you enjoyed the renovations, beds, linens, team members, city views, complimentary parking and internet. Also, please accept my apology regarding the elevator, rest assured that issue has been rectified. Again, thank you for choosing the Holiday Inn Raleigh Downtown and we will see you... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This place has been newly renovated, and are still doing work to improve it. It is clean, the staff is nice, and has a great view from the room. The hotel is 20 floors and allows for a great view of downtown Raleigh. The beds are very comfortable. Definitely different design from most hotels. I would definitely stay here again.... More

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for the five star rating. We value your feedback and are always looking for ways to improve our product and service. Best Regards, Orlando Faison More

Advance, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

We were there for a week and held banquet in the hotel .Jackie Norris help us plan the banquet was helpful and went above and beyond , food and staff were great , Melissa(at the desk) Mike and Michael were very helpful ,room was nice and clean ,staff had a refrigerator in the room on request .,Location to museums and... More

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thanks for making us your first review on TripAdvisor! We are so happy to hear you enjoyed your week long stay at the Holiday Inn Raleigh Downtown! Thanks for mentioning each team member that provided you with a memorable stay. Thank you for your recommendation. Orlando Faison More

Greenville, SC
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The front desk was very helpful and upbeat, as well as the concierge. Business center had two Dell desktops and an HP 8600 printer - this is a great printer - fast and great color - came in handy printing a 20 page proposal in about a minute. Checked into room - it was pleasant, but showed some age, but... More

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to reflect on your most recent stay. Our hotel is centrally located to some of the best attractions and restaurants Raleigh has to offer. Thank you for bringing the toilet paper holder to my attention, please accept my apology. Thanks for the four stars and recommending our location and hotel. Best... More

1 review
5 of 5 stars Reviewed 3 weeks ago

I will be staying at this hotel for three weeks due to an externship, and the staff here is excellent. Derrick from the front has been great. He has helped me with everything I've needed. I only wish there was a refrigerator provided in the room.

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for the five star rating! I am happy you were pleased with the services offered by our Lobby Ambassador, Derrick! Thanks again, Orlando Faison More

Houston, Texas
1 review
2 of 5 stars Reviewed 3 weeks ago

First off, it smells weird. The AC unit is extremely loud. It would turn on ever 20 minutes with a loud roar and wake me up. The worst night sleep I have had since sleeping in a hostel with the same issue. The front desk staff seemed to care in a very nonchalant way. I guess the room was clean,... More

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thanks for choosing the Holiday Inn Raleigh Downtown-Capital! It seems we missed the mark on this particular visit. Please accept my apologies for the issues. We are in the process of replacing in-room AC units to improve our services. I want to personally welcome you back upon your return to Raleigh. Regards, Orlando Faison More

Sevierville, Tennessee
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed June 10, 2014

The room was nice, however there was no refrigerator and bathroom was quite small. It was very clean. Derrick who was at the front desk, was very helpful with information and also items we requested. Also breakfast was not the best, food was not hot and had to pay for it; however the rooftop view was very nice.

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for choosing the Holiday Inn Raleigh Downtown for your wedding stay. I am glad you enjoyed the rooftop view in our restaurant. However, I apologize for the shortcomings in food quality. On an added note, we do not have refrigerators in our rooms but we do offer them upon request for a nominal fee. I... More

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Additional Information about Holiday Inn Raleigh Downtown

Address: 320 Hillsborough Street, Raleigh, NC 27603 1786 (Formerly Clarion Hotel State Capital)
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Raleigh Downtown 2.5*
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Also Known As:
Clarion Hotel Raleigh
Clarion State Capital
Clarion Raleigh
Raleigh Clarion

60 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Newly rebranded to the Holiday Inn Raleigh Downtown, you will find all of the modern conveniences within our historic building located in the heart of Downtown Raleigh. Just blocks from NC's State Capital, Raleigh's Convention Center, the performing arts, fine dining and nightlife. Our hotel has completed its full renovation including guestrooms, restaurant and lounge, business center, fitness center, exterior entrance and all function space. ... more   less 
Number of rooms
203

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