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Holiday Inn Raleigh Downtown

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320 Hillsborough Street, Raleigh, NC 27603 1786 (Formerly Clarion Hotel State Capital)
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Holiday Inn Raleigh Downtown
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Holiday Inn Raleigh Downtown
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275 Reviews from our TripAdvisor Community

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Traveler rating
    51
    93
    68
    27
    36
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42
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93
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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5 of 5 stars Reviewed 4 days ago NEW

I don't usually write reviews but the skybox restaurant made me change my mind. My server Kierra Bonner was magnificent!!!! She knew about every food item on their menu and most importantly helped my friend and I choose what was the one of the best dishes we've tasted at a hotel. I got the chicken and vegetable rice bowl and... More 

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Charlotte, North Carolina
Level Contributor
39 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel while in town for a concert. Was charged for parking after being promised free parking at booking and at $100 a night, there was no refrigerator in the room. You had to pay extra for that as well. While it was clean, didn't like the lack of amenities.

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Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

The bathrooms are super super small so that was a bit of a downside. I highly recommend the breakfast, plus kids eat free. Brenda that works in the morning is fabulous. I would avoid dinner, service is terrible and not worth the discount of kids eating free. The people working seemed to be bothered that we came to eat and... More 

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Greenville, North Carolina
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for a night in order to attend a concert a Lincoln Theatre. This was almost a year and a half ago, but I just found the trip advisor business card for this hotel in my wallet the other day. It was a while ago, but I remember this trip very well. The staff was amazing,... More 

Was this review helpful? Yes 1
Orlando F, Front Office Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit.. All the best and hope... More 

Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has changed hands many times over the years. Pros most certainly outweigh the cons. The literature about the hotel says that there is a pool, this is not the case. The elevators are a problem with this 20 floor property, there are only two and they take absolutely FOREVER to travel those floors. That being said, you can't... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Joshua W, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the on the location of the property which is well to your liking. However, we are truly sorry... More 

Charlotte, North Carolina
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We came to Raleigh to visit the Dig It exhibit at the Science Museum. We chose this hotel because of its location. It was easy to access downtown and the surrounding neighborhood. Besides the restaurant on the top floor, there is a Greek restaurant next door and an upscale restaurant at the next corner. We found it an easy walk... More 

Was this review helpful? Yes 2
Rockford, Illinois
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel looks Far Better from the outside than the inside. It is obvious that it underwent recent renovations, but these were all superficial and are not exciting. Baseboards that don't come together, portapotty odor in the elevator at times, and dingy carpeting (more a result of poor taste than wear and tear). NO POOL. Due to the pedestal design... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear ladymacdeth, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the carpet condition, bathroom condition, room shape and the decor. We will address these concerns and I hope... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed here for a 2 day layover to london...was not impressed but for the price it was ok...hot coffee in the morning will probably not stay here again...co workers also felt the same as i did...raleigh is central to our route to our corporate office in london but we def will look for somewhere else

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Tci101, Thank you for writing a review about your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We regret that your stay was less than satisfactory. We would also like to apologize for any inconvenience you experienced during your visit. Your valued... More 

Texas
Level Contributor
903 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 1,611 helpful votes
4 of 5 stars Reviewed 4 weeks ago

During June 2015 we stayed at the Holiday Inn Raleigh Downtown on two occasions, once for one night and the second time for three nights. The location of this hotel is excellent for fine dining, museums, churches, and historic sites - most of which are within a short walking distance. We had a package that provided for breakfast, either the... More 

Was this review helpful? Yes 1
Chicago, Illinois
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 23, 2015

Big rooms. The bathroom was kind of small but it didn't really matter. I couldn't find the pool for the life of me but I probably could've just asked someone at the desk. The hotel looks very cool from the outside. Close walk to museums and restaurants.

Was this review helpful? Yes 2
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