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Holiday Inn Raleigh Downtown

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320 Hillsborough Street, Raleigh, NC 27603 1786 (Formerly Clarion Hotel State Capital)
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Holiday Inn Raleigh Downtown
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Holiday Inn Raleigh Downtown
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256 reviews from our community

Traveler rating
    48
    86
    62
    25
    35
See reviews for
36
64
20
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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traveler
Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Shelby was so great. .. she made us feel right at home and gave us great service! We will be back for sure! Place was very central too.... awesome! --------------------------great spot for seeing the city.

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

"Upgraded"to a room that looked.like any average HI room. Room service staff left cleaning supplies in room and did not refresh coffee or soap. Room fairly clean. Magnificent view from bar and restaurant but brand selection very limited and very expensive. If downtown Raleigh probably better at stay at MARRIOT Hotel than here.

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Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

we called at 11:30pm on Saturday night for a room. Charles at the front desk was very nice. there was only one room left and it was handicapped. the room was nice and had a good view of the city on the 7th floor, room 702. the bed was a double. it wasnt that comfortable, but the pillows were very... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel over the weekend as we were in town for a surgery over at Duke University and also for the LGBT in Raleigh. Jessica at the front desk was amazing by getting us checked in early and had great recommendations on where to go in the area. The front desk was shining with lots of customer... More 

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Braintree, Massachusetts
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very mediocre Hotel. Round shape makes rooms small and odd shaped. Service was not great and only 2 elevators for a 20 story hotel! The only thing that I really liked were the views from the 20th floor. My next time in Raleigh, I'll seek better accommodations.

Was this review helpful? Yes 1
Hanover, Maryland
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Selected this property mainly for the location; it was right in the heart of the downtown area, close to the Capitol, many historic site and the bulk of the restaurants and nightlife. Check in was fast and friendly, even though we arrived early. Parking was convenient although there is a small fee. Room was well appointed and very clean. Beds... More 

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dadtwopointO, General Manager at Holiday Inn Raleigh Downtown, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Melissa Bach More 

Raleigh, North Carolina
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I recently stayed on the 19th floor of the Holiday Inn Raleigh Downtown and had a great experience. I wanted a room with a view for a surprise birthday present and they didn't disappoint. Our room was simple but very clean with a very comfortable bed. The bathroom was a little small but not a huge deal.... More 

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Elkton, Maryland
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 9, 2015

Stayed here at the end of February for 3 nights for a wedding...was within walking distance to area bars and restaurants. The beds were comfortable. We checked in around 2 in the morning, and the lady at the front desk was very friendly. I am a priority member, so was given a little gift bag with a water bottle and... More 

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Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for choosing the Holiday Inn Raleigh Downtown and being IHG Rewards Club Member! It seems as if you had wonderful experience from arrival to departure for your wedding visit. I'm glad to read you enjoyed a few of our amenities, Starbucks coffee, fitness center, and complimentary internet access. Please come back and visit when in... More 

Winston-salem NC
Contributor
15 reviews 15 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 8, 2015

This hotel was in walking distance of nice restaurants and fun bars! The room was nice and clean and provided a great view of the city, however, I don't recommend staying on the 19th floor (just below the restaurant) because you will hear the morning banging and clanging of the activities overhead. The tub/toilet area in our room was very... More 

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Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for endorsing our hotel and location. I'm glad you enjoyed your guestroom accommodations and spectacular views of Raleigh. You're right, Our SkyE Tower Restaurant & Bar is great eatery with a relaxing atmosphere. I hope you will revisit when your travels bring you back to the area. Best, Orlando Faison More 

San Diego, California
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 2, 2015

The hotel's lobby coffee machine was rigged to steal the credit card info from two of my team members. Our firm's team has stayed at this hotel three times and on our last trip, two of our people were notified by their banks that their credit card info had been stolen and attempts made to use it for other purchases.... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear DavidPlettnerSaunder, Thank you for taking the time to write your review. We appreciate you bringing your concern to our attention. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your reservation in further details. I have sent you a private message in an effort to obtain more information. Sincerely,... More 

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