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Holiday Inn Raleigh Downtown

3.0 of 5 320 Hillsborough Street, Raleigh, NC 27603 1786 (Formerly Clarion Hotel State Capital)
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Holiday Inn Raleigh Downtown
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Holiday Inn Raleigh Downtown
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231 reviews from our community

Traveler rating
    36
    79
    56
    25
    35
See reviews for
31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

I loved the location of the hotel, the view from the room and restaurant was awesome. We had a room on the front of the hotel so we could see state buildings, etc. The restaurant was overpriced, did not have a huge variety to choose from. The breakfast bar was great but pricey! The rooms were small in comparison to... More 

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is an older round hotel but has been nicely remodeled. The Location is the best and you can walk to everything. Great restaurants next door and around the corner. Great if you need to be downtown and no need to fight the traffic and worry about parking. The staff were very helpful.

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for letting viewers and potential guests know about the great experience you had. Our location is unbeatable and ideal for business and leisure travelers. Our staff is one of kind and enjoy helping and anticipating guests needs. Please come back and visit when next in Raleigh. Best Regards, Orlando Faison More 

Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 20, 2014

For such a neat looking hotel architecturally, and a GREAT downtown location, we really wanted it to be better. The bathtub was not clean, there were gross hairs in it, and while I am sure that they do not allow smoking indoors, the hallway outside of our room REEKED of cigarette smoke. I have asthma, and woke up coughing the... More 

Was this review helpful? Yes 1
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback on TripAdvisor. I appreciate the acknowledgment of the front staff but I apologize for the attention to detail that was missed. Your comments will be addressed with the appropriate departments to prevent further.I would like another opportunity to gain you and your husband's loyalty when visiting Raleigh. Again,... More 

Cape Coral, Florida, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 19, 2014

this hotel has plenty of potential, right downtown in Raleigh. Rooms were clean, but no other amenities--no restaurant, no breakfast or coffee in the lobby, (except a coffee vending machine). No bellman to help drag luggage carts up and down a steep incline in the parking garage. Unfortunately, their management and sales team will never let them reach there potential... More 

Was this review helpful? Yes 2
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for choosing the Holiday Inn Raleigh Downtown for your banquet and guestroom accommodations. I immediately became dishearten after becoming aware of the poor service you received. On behalf of our hotel, we apologize and take full responsibility that we failed to meet your expectations. I'm sorry you were not informed of our restaurant on the... More 

Colorado
Top Contributor
66 reviews 66 reviews
36 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 14, 2014

This hotel is located near downtown and has good restaurants around. The hotel is a tall slender building and they had a free parking garage for guests. There is also a neat bar/restaurant near the top of the building where there a great views of the downtown area. The rates also seemed reasonable considering the location. I would stay here... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for choosing Holiday Inn Raleigh Downtown. Our SkyE Tower Restaurant and Bar is an amazing eatery with absolutely the best view of Raleigh, it's certainly an huge asset to our hotel. We look forward to your return when traveling back to Raleigh. Best Regards, Orlando Faison More 

Charlotte, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014

Stayed for 2 nights, in town for business. Staff was wonderful. Room was very clean, bed was very comfortable. I was by myself on the trip and felt very safe in the area. I will be staying there again!

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for the five star review. We appreciate you taking the time to reflect on your recent stay with us, receiving positive feedback is one of the utmost rewards in hospitality. We look forward to hosting you upon your return. Best Regards, Orlando Faison More 

Charlotte
Top Contributor
69 reviews 69 reviews
7 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed November 10, 2014

This 1970's era round hotel was completely renovated in 2014. Within walking distance to the Capitol, restaurants, and businesses. Across the street from the Campbell Law School. Short taxi ride from the Amtrack Station. Rooms and baths are 1970's size, but you expect that because of the age of the building. They need to put more thought into the restaurant... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you so much for your favorable review, I can only agree, our hotel is conveniently located, and so close to all of the attractions Raleigh has to offer. Thank you for mentioning the great team members, they certainly enjoy going beyond the call of duty for our guests. Please come back and visit and soon. Orlando... More 

Lexington, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 4, 2014

Daughter married downtown. We live 10 hours away so we had all of our guests at this hotel. It was fabulous! Rooms had been recently updated and they were very nice. Loved the resturant at the top. Great breakfast. We had get together with friends and family at resturant one evening and we overwhelmed the servers but that we're great.... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for choosing our hotel for your room accommodations. Congratulations on your daughter's wedding, we're thankful we could be part of your family's celebration! I'm delighted Holiday Inn Raleigh Downtown is now your hotel of choice when visiting the Raleigh area. Best, Orlando Faison More 

Los Angeles, California
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 28, 2014

I stayed here for four nights during a conference last week, and I had a wonderful experience. The staff was very friendly, able to suggest places to eat, places to walk, and city highlights. I kept having problems with my room key (it kept failing to open my door) and the staff were very helpful and apologetic, so it wasn't... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for choosing the Holiday Inn Raleigh Downtown. We appreciate your detailed review of our property, the positives and areas of opportunity. I look forward to hearing from you again upon your return to Raleigh. Best Regards, Orlando Faison More 

Harrisonburg, Virginia
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 27, 2014

My wife and I were just there, wonderful time....staff was very friendly and rooms comfortable. We were on the 19th floor - beautiful night skyline. 20th floor is the lounge - great bartenders and staff....breakfast in the morning with a view...highly recommend this nice hotel

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for the excellent review. I'm glad we accommodated you with a high floor room and we're glad you enjoyed your food and beverage experience. Please come back and visit soon. Best Regards, Orlando Faison More 

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Additional Information about Holiday Inn Raleigh Downtown

Address: 320 Hillsborough Street, Raleigh, NC 27603 1786 (Formerly Clarion Hotel State Capital)
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Raleigh Downtown 3*
Number of rooms: 203
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Also Known As:
Clarion Hotel Raleigh
Clarion State Capital
Clarion Raleigh
Raleigh Clarion

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