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Holiday Inn Raleigh Downtown

3.0 of 5 320 Hillsborough Street, Raleigh, NC 27603 1786 (Formerly Clarion Hotel State Capital)
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Holiday Inn Raleigh Downtown
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Holiday Inn Raleigh Downtown
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238 reviews from our community

Traveler rating
    41
    81
    57
    25
    34
See reviews for
33
57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this location more than 4 times when it was the Clarion Hotel because of its location and each time swore it would be the last because of the horrible food, less than mediocre conditions and the nonchalant staff. I travel to Raleigh from Charlotte North Carolina about six times a year on business. This past weekend Jan.... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for your favorable review. I remember speaking with you upon your departure and you expressed such gratitude regarding your overall stay. As mentioned, the hotel has totally been revamped since our Clarion years. I'm thankful you chose our location again for your travel accommodations. Please come back and visit when you return to Raleigh. Safe... More 

Oxford, Alabama
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great visit in Raleigh the one night and two days we were there. The hotel staff were very friendly and the room was nice. We were on the sixteenth floor so the view was awesome! Highly recommend!

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for highly recommending Holiday Inn Raleigh Downtown. I'm glad you enjoyed your room accommodations on the sixteenth floor and our team members. We look forward to your return visit. Safe Travels, Orlando Faison More 

Clinton, North Carolina
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my second time staying at this hotel. The last time I stayed it was a Clarion. You could not ask for a better location downtown Raleigh. We were able to walk to our restaurant/bar for dinner. The staff is very friendly. I love the fact you can enjoy a bite to eat or a drink at the restaurant/bar... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for choosing to stay at our property again. As you can tell, we went through an extensive renovation the past year since converting to Holiday Inn. We appreciate the positive comments regarding our location and team members. We look forward to hosting you again soon. Safe Travels, Orlando Faison More 

Clearwater, Florida
Top Contributor
348 reviews 348 reviews
53 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for four nights recently. The hotel was renovated when changed to Holiday Inn but it definitely was done on a restricted budget. The staff was very friendly at the front desk. The restaurant on the top floor needs updated but is clean and the bartender was friendly. The room was clean but the bathroom was very small.... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for your four night stay at our hotel. I'm thrilled the front desk and restaurant team did their part of making your stay accommodating. Also, thank you for noting our channel selection and WiFi accuracy. We look forward to hosting you again when in the Raleigh area. Best Regards, Orlando Faison More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As noted in other reviews, this is an older facility which has been tastefully updated. Our room had all the necessary modern features, plus an outstanding bed which resulted in an excellent night's sleep. The spacious parking garage is incorporated into the building with easy access into the hotel. The hotel restaurant is on the top floor with great views... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for staying at the Holiday Inn Raleigh Downtown. We recently completed a multi million dollar renovation, which includes modern features in all of our guestrooms, common areas, event space, and in our restaurant. I apologize you were disturbed by returning guests in the late night hours. Thank you for highlighting the personalized service from Sha'Michael.... More 

Burlington, North Carolina, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Excellent customer service, The front desk was extremely courteous and helpful. The other staff was very kind and courteous as well. Phenomenal food from the restaurant, Compliments to the chefs and the restaurant staff made us feel at home. Only concern was the restroom being very small and no fan in the restroom or any other part of the room.... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for the wonderful review. I'm glad you received excellent customer service from our team members and phenomenal food from our SkyE Tower Restaurant. Please contact me upon your return and I'll reserve you in one of our king suites. Kind Regards, Orlando Faison More 

Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

I have been trying to book a room for my parents for my mom's 50th birthday in a few weeks. Although I have selected another hotel, Natalie at the front desk went ABOVE AND BEYOND her duties as a front desk agent to ensure I knew everything I needed to about the area and local eateries. I want to make... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for the five star review! I'm glad you chose our hotel for your mother's 50th Birthday. Natalie takes pride in going above and beyond for our guests. Thank you for the high recommendation and we hope to see you soon when visiting Raleigh. Happy New Year! Orlando Faison More 

NC
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

While the maddening crowds stood freezing at the Acorn, we sat in a warm, comfortable bar with amazing servers and friendly people and counted down the minutes to 2015. I can't say enough about the service. I told our server what kind of drink I wanted, and she suggested something and brought it to me to taste. It was amazing!... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for celebrating NYE with the Holiday Inn Raleigh Downtown. We appreciate you mentioning the amazing service you received from our SkyE Tower Bar & Restaurant; I will forward your comments to our Food & Beverage team in regards. Again, we thank you and look forward to hosting you soon. Happy New Year! Orlando Faison More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed December 22, 2014

I loved the location of the hotel, the view from the room and restaurant was awesome. We had a room on the front of the hotel so we could see state buildings, etc. The restaurant was overpriced, did not have a huge variety to choose from. The breakfast bar was great but pricey! The rooms were small in comparison to... More 

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for staying at the Holiday Inn Raleigh Downtown. I'm glad you enjoyed the panoramic views from our restaurant and your guestroom. After further reading your comments, we certainly missed the mark in specific areas, please accept my sincerest apology in regards. However, I appreciate you bringing the shortcomings to my attention. I would like another... More 

Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 9, 2014

This is an older round hotel but has been nicely remodeled. The Location is the best and you can walk to everything. Great restaurants next door and around the corner. Great if you need to be downtown and no need to fight the traffic and worry about parking. The staff were very helpful.

Was this review helpful? Yes
Orlando F, Hotel Manager at Holiday Inn Raleigh Downtown, responded to this review

Dear Valued Guest, Thank you for letting viewers and potential guests know about the great experience you had. Our location is unbeatable and ideal for business and leisure travelers. Our staff is one of kind and enjoy helping and anticipating guests needs. Please come back and visit when next in Raleigh. Best Regards, Orlando Faison More 

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Additional Information about Holiday Inn Raleigh Downtown

Address: 320 Hillsborough Street, Raleigh, NC 27603 1786 (Formerly Clarion Hotel State Capital)
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Raleigh Downtown 3*
Number of rooms: 203
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Also Known As:
Clarion Hotel Raleigh
Clarion State Capital
Clarion Raleigh
Raleigh Clarion
Hotel Style:
#28 Family Hotel in Raleigh

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