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Comfort Inn & Suites Crabtree Valley

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6209 Glenwood Avenue, Raleigh, NC 27612
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1 room 1 guest
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Comfort Inn & Suites Crabtree Valley
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117 Reviews from our TripAdvisor Community

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Traveler rating
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    38
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chesapeake, Virginia
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Me and my family had a wonderful experience here. Front desk was extremely polite and helpful especially Jean or Jenine not sure if I spelled her name correctly! We stayed here on Friday night. I was going to the PNC Arena to see Motley Crue. Only a 10 min drive to the arena via Edward Mills Rd. The room was... More 

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Florence, South Carolina, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is the 3rd time I have had to stay here for work...it's also the 3rd time the desk clerks have been terribly rude, and construction has been going on everytime. They have not told me when making my reservations of construction at any time. You have to ask apparently...The hotel is centrally located, but that doesn't make up for... More 

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GMcrabtree, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Good Morning Sarah, Thank you for your review. I apologize that your room wasn't ready prior to our check-in time of 3:00 pm. We are currently renovating the lobby to make the hotel entrance more attractive for our guests. Please contact me so that we may discuss this personally before you check out. Thank you! John, General Manager More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 1, 2015 via mobile

We decided to stop due to being tired. If this is the Comfort Inn and Suites outside Raliegh, which I believe it is, it was THE WORST stay I have ever had anywhere. The WIFI worked some times, not others, the room smelled like rotten feet, the bathroom door wouldnt close, the staff could care less. I would not suggest... More 

Was this review helpful? Yes 4
Goldsboro, North Carolina, United States
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 19, 2015 via mobile

From the moment we stepped in the door, we were treated very well. The staff is very welcoming, the lobby and breakfast area was clean and organized. Could not ask for a better room. Comfy beds and relaxing atmosphere. Flat screen TV and free bottles of water waiting. Very happy with my stay!

Was this review helpful? Yes 1
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding our friendly staff, clean lobby and breakfast area and comfy beds. We are glad the atmosphere was relaxing and hope to see you again soon! More 

North Carolina
Level Contributor
267 reviews
244 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
3 of 5 stars Reviewed June 18, 2015

So I rarely stay at Comfort properties. But, this was last minute so I gave it a shot. It's near the mall (you can decide for yourself if that is a good thing). The rooms are pretty decent sized. I thought it was a little tired but my expectations were much lower so I was pleasantly surprised. I doubt that... More 

Was this review helpful? Yes 1
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel. We are continuing to renovate the hotel. Recent improvements include new carpet and mattresses in all of the guest rooms. We strive to make our guests stays pleasant! More 

Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed June 18, 2015

We've stayed here several times and has always been good...however this time not so much ! Was put on 6th floor which is fine but when we got off the obviously dirty elevator we were hit with an incredible heat ..the remote didn't work for the tv and they had no cart around to load our luggage on. Will try... More 

Was this review helpful? Yes 1
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel. I apologize that our luggage carts were in use upon your arrival. I'm sorry that when the temperature reaches 100+ degrees the air conditioning in the hallway on the top floor will cool to 15 degrees cooler than outside. Thank you again for your comments. More 

Dallas,Texas
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed June 11, 2015

Elevators, very slow 3 to 4 to 5 minute waits at times. Was put in a smoking room / I never requested and could actually smell the smoke from the next room sifting into my room just disgusting . Asked the front desk to move me and they did or I would have left. Not the Comfort Suites Im used... More 

Was this review helpful? Yes 1
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel! I'm glad our staff was able to move you to a room type of your liking. During peak usage times it make take a little longer for elevators. The carpet is new in all our of guest rooms and we are continuing to renovate the property and add... More 

Baltimore, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 23, 2015

I don't have to tell you it's dated, the other reviews state that. But you can see they have been making some improvements. We stay here once a month when visiting my parents. The staff is always friendly, we found the beds very comfortable and the rooms clean... how much more do you want from a hotel? The parking lot... More 

Was this review helpful? Yes 2
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding the improvements we have been making at the hotel! We also are happy to hear that the beds are very comfortable and the rooms clean. We hope to see you again during your next visit to Raleigh! More 

Laurinburg, North Carolina, United States
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 11, 2015

First the positives: the best customer service I have ever had at any hotel!!!! large balconies on the upper floor suites spacious rooms, some new furniture The negatives: outdated rooms smoking rooms Upon arrival, the housekeeping supervisor escorted us to our room. I thought it was a courtesy visit but she was ensuring the room was properly cleaned. The room... More 

Was this review helpful? Yes
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel! We appreciate your comments regarding our customer service and spacious suites! I apologize that the first suite was on a smoking floor and am glad that we were able to relocate you to a non-smoking suite. We hope to see you again soon! More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 7, 2015

Ask for a king suite if you are bringing older child or couple younger kids. The bed is firm with tons of pillows. The extra suite room and privacy made the say very pleasant. Breakfast clean and well stocked. Staff attentive and caring. Recommended.

Was this review helpful? Yes
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel! I'm glad to hear you enjoyed the king suite and the comfortable bed. We hope to see you again during your next visit to Raleigh. More 

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