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Comfort Inn & Suites Crabtree Valley

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6209 Glenwood Avenue, Raleigh, NC 27612
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Comfort Inn & Suites Crabtree Valley
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114 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Goldsboro, North Carolina, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

From the moment we stepped in the door, we were treated very well. The staff is very welcoming, the lobby and breakfast area was clean and organized. Could not ask for a better room. Comfy beds and relaxing atmosphere. Flat screen TV and free bottles of water waiting. Very happy with my stay!

Was this review helpful? Yes
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding our friendly staff, clean lobby and breakfast area and comfy beds. We are glad the atmosphere was relaxing and hope to see you again soon! More 

North Carolina
Level Contributor
241 reviews
231 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
3 of 5 stars Reviewed 1 week ago

So I rarely stay at Comfort properties. But, this was last minute so I gave it a shot. It's near the mall (you can decide for yourself if that is a good thing). The rooms are pretty decent sized. I thought it was a little tired but my expectations were much lower so I was pleasantly surprised. I doubt that... More 

Was this review helpful? Yes
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel. We are continuing to renovate the hotel. Recent improvements include new carpet and mattresses in all of the guest rooms. We strive to make our guests stays pleasant! More 

Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

We've stayed here several times and has always been good...however this time not so much ! Was put on 6th floor which is fine but when we got off the obviously dirty elevator we were hit with an incredible heat ..the remote didn't work for the tv and they had no cart around to load our luggage on. Will try... More 

Was this review helpful? Yes
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel. I apologize that our luggage carts were in use upon your arrival. I'm sorry that when the temperature reaches 100+ degrees the air conditioning in the hallway on the top floor will cool to 15 degrees cooler than outside. Thank you again for your comments. More 

Dallas,Texas
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Elevators, very slow 3 to 4 to 5 minute waits at times. Was put in a smoking room / I never requested and could actually smell the smoke from the next room sifting into my room just disgusting . Asked the front desk to move me and they did or I would have left. Not the Comfort Suites Im used... More 

Was this review helpful? Yes
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel! I'm glad our staff was able to move you to a room type of your liking. During peak usage times it make take a little longer for elevators. The carpet is new in all our of guest rooms and we are continuing to renovate the property and add... More 

Baltimore, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 23, 2015

I don't have to tell you it's dated, the other reviews state that. But you can see they have been making some improvements. We stay here once a month when visiting my parents. The staff is always friendly, we found the beds very comfortable and the rooms clean... how much more do you want from a hotel? The parking lot... More 

Was this review helpful? Yes 1
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding the improvements we have been making at the hotel! We also are happy to hear that the beds are very comfortable and the rooms clean. We hope to see you again during your next visit to Raleigh! More 

Laurinburg, North Carolina, United States
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 11, 2015

First the positives: the best customer service I have ever had at any hotel!!!! large balconies on the upper floor suites spacious rooms, some new furniture The negatives: outdated rooms smoking rooms Upon arrival, the housekeeping supervisor escorted us to our room. I thought it was a courtesy visit but she was ensuring the room was properly cleaned. The room... More 

Was this review helpful? Yes
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel! We appreciate your comments regarding our customer service and spacious suites! I apologize that the first suite was on a smoking floor and am glad that we were able to relocate you to a non-smoking suite. We hope to see you again soon! More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 7, 2015

Ask for a king suite if you are bringing older child or couple younger kids. The bed is firm with tons of pillows. The extra suite room and privacy made the say very pleasant. Breakfast clean and well stocked. Staff attentive and caring. Recommended.

Was this review helpful? Yes
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel! I'm glad to hear you enjoyed the king suite and the comfortable bed. We hope to see you again during your next visit to Raleigh. More 

Raleigh, North Carolina
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 28, 2015

The check in process went smoothly, the front desk clerk was nice and answered all of my questions. The room was nice and the bed was comfortable. Everything was fully stocked and clean upon arrival. At some point throughout the day though, the refrigerator stopped working. The hotel also ran out of clean towels and blankets. The WiFi worked fine... More 

Was this review helpful? Yes
GMcrabtree, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay! I'm glad to hear that the check in process went smoothly, the front desk clerk was friendly. We're happy to hear that our new pillow top mattresses are comfortable. We work quickly to respond to any issues that arise. We are working with the adjacent restaurant to help traffic flow during... More 

1 review
5 of 5 stars Reviewed April 26, 2015

Took my two boys out for a weekend getaway....rooms were very nice, clean, and the breakfast was great. The king size bed was comfy and bathroom was huge! One of the cleanest hotels I've stayed in lately.

Was this review helpful? Yes
GMcrabtree, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel! I'm glad to hear that you enjoyed the accommodations! We hope to see you again soon! More 

Goodyear, Arizona
1 review
4 of 5 stars Reviewed April 14, 2015

I was greeted by Dumar and Ashley at the front desk. It had been raining all day and I had drove for hours. It was nice to be greeted with a smile and helpful information of the local area. On first impression I would grade an A+. I will be back again. They know how to go the Extra Mile... More 

Was this review helpful? Yes
GMcrabtree, Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your comments regarding your recent stay at our hotel! I'm glad to hear that our Front Desk Staff was welcoming! We hope to see you again during your next visit to Raleigh! More 

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