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Comfort Inn & Suites Crabtree Valley

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6209 Glenwood Avenue, Raleigh, NC 27612
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Comfort Inn & Suites Crabtree Valley
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128 Reviews from our TripAdvisor Community

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Baltimore, Ohio
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I wrote a review last spring. We continued staying at this hotel. However on our December 2015 visit our relationship with this hotel ended. The room we had was so dirty.... horrendous stains on the curtains, carpet and ottoman. The walls and switch plate by the sink had make up and dirt on them. I called the front desk to... More 

Helpful?
1 Thank Valerie M
Jay B, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you taking time to write a review about your December stay at our property. For myself and my team I would like to offer an apology for not meeting your expectations. You are 100% correct when you say we have been under renovations for the past year. We have made a lot of great improvement to our property. The... More 

Keswick, Canada
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 13, 2015

I was in Raleigh for a conference with another person, and our original reservation with another hotel across the way was screwed up due to a date change (honestly, my fault) and after 15 hours straight of driving from Toronto, Canada, we needed to sleep, rest and eat. Luckily Crabtree Valley took us in with no fuss and in one... More 

Helpful?
Thank solidgold451
Jay B, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for taking time to respond to our survey about your recent stay at the Comfort Inn & Suites, Crabtree, your words were very kind and appreciated. We hope to see you again, the next time your travels bring you to the Raleigh area. J. Bradshaw General Manager More 

Fairfax, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 11, 2015

We had a guaranteed block of 10 rooms at this hotel for 12/3/15 - 12/6/15 for a major soccer tournament in the Raleigh area, which were booked more than 4 months in advance. There were four large events in town that weekend, so most hotels were sold out. Our rooms were booked through a travel agency with which this hotel... More 

Helpful?
Thank TX2VAGurl
Jay B, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Sorry for your inconvenience but you have your facts wrong. First of all we did not book your event. It was booked through Anthony Travel who did not get your reservation in on time and the rooms were released and resold to another group. We suggest like many other groups you book directly with our hotel next time and save... More 

Oxford, MD
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 21, 2015

The plush towels, luxurious linens and comfortable bedding rival any of the more expensive hotels in the area. Added to the amazing hospitality of Ashley and Josh, this rates as a definite return for our next stay in Raleigh.

Helpful?
Thank Pats4U
Jay B, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for responding to our survey about your recent stay at the Comfort Inn & Suites, Crabtree. As always it was a pleasure serving you and we hope to see you again the next time your travels return you to the Raleigh area. J. Bradshaw General Manager More 

Charlotte, North Carolina
Level Contributor
86 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed November 14, 2015 via mobile

Clean rooms, and had only friendly experience with the front desk staff. Hotel appears to still be slowly undergoing renovations but no noise or dust problems. Clean downstairs, very clean room, comfy beds, room had mini fridge, microwave and coffee. Free breakfast in the lobby is always a great perk, had no problems with Wifi either. Great place to put... More 

Helpful?
Thank Screamscape
Jay B, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for taking time to complete our survey about your stay at the Comfort Inn & Suites, Crabtree. We appreciate your business and the opportunity to serve your hospitality needs. We look forward to seeing you again the next time your travels bring you to the Raleigh NC area, Sincerely, J. Bradshaw General Manager More 

Jupiter, Florida
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 11, 2015

Joshua handled our check in with the care, comfort, and professionalism of a true customer service rep. Ashley always handles our check out with the knowledge, training, and expertise that reflects the wonderful employee that she is. I enjoy interacting with Ashley and always look forward to seeing her when I stay here.

Helpful?
Thank Diana O
Jay B, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for taking time to complete our survey about your stay at the Comfort Inn & Suites, Crabtree. Ashley and Joshua were happy to hear your kind words. As always we appreciate your business and the opportunity to serve your hospitality needs. We look forward to seeing you again the next time your travels bring you to the Raleigh... More 

Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 27, 2015

Front desk attendant was very unprofessional. He lied about rooms being available when I came in to inquire. But when I called he said there were rooms available. I feel as though he discriminated against me and I will never give my money to this establishment!

Helpful?
Thank April F
GMcrabtree, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

April, these are serious allegations and I would like to speak with you about your comments. We take these things very seriously and I would appreciate a call from you to discuss them. 919-786-1112 ext 2100 J. Bradshaw General Manager More 

Dublin VA
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed September 28, 2015

First of all, they were refurbishing part of the ground floor. The poor rating had nothing whatsoever to do with that. Our room was billed as a suite. OK, it had a couch, but was a very small room. Customer service was mostly poor, but I'd have to say some of the staff did much better than others. The place... More 

Helpful?
Thank mccourt49
GMcrabtree, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

As part of the new Hotel Management team, I would like to offer my apology to you for your issues. We are trying very hard to improve our property and are currently going through a major renovation to see that our property has the look and feel of a great Choice property. Anytime you are going through renovations you have... More 

Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 15, 2015 via mobile

We stayed there thinking because of my past experiences with Comfort Inns that it would be a nice place to stay. When we arrived (it was late in the evening) the front desk attendant was less than pleasant. We were given our key and on our way to the room we saw bugs in the hall once we got into... More 

Helpful?
Thank Lion C
GMcrabtree, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you so much for your response on your last stay with us. We take you comments very seriously and have addressed the issues you mentioned and have put measures in place to see that they are not repeated. Our goal is complete satisfaction from every guest and we are striving under new management to make sure that happens. Thanks... More 

Fayetteville, North Carolina
Level Contributor
3 reviews
4 of 5 stars Reviewed September 13, 2015

The rooms were very spacious and the suites were very nice. Jason at the front desk was so helpful! He helped us find a store to buy a phone charger when one was left at home, hooked us up with coupons for free rides with Uber, and had a spare toothbrush for me!

Helpful?
Thank Jessica B
GMcrabtree, General Manager at Comfort Inn & Suites Crabtree Valley, responded to this review

Thank you for your kind words and we are happy your stay here was a pleasant one. We enjoying serving you and hope we will see you again the next time your travels bring you to the Raleigh NC area. J. Bradshaw General Manager More 

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