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Embassy Suites by Hilton Raleigh - Crabtree

#29 of 85 Hotels in Raleigh
Certificate of Excellence
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4700 Creedmoor Road, Raleigh, NC 27612
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Embassy Suites by Hilton Raleigh - Crabtree
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Embassy Suites by Hilton Raleigh - Crabtree
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550 Reviews from our TripAdvisor Community

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Traveler rating
    238
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Wayne, Indiana
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel was very nice. Rooms were good size. Atrium area was loud when in the hallway but noise was not noticeable in the bedroom. Free drinks and breakfast were very good. Close to shopping and dining. Easy access to downtown Raleigh and the airport.

Was this review helpful? Yes
TheHotelGM, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your wonderful feedback regarding your experience at the Embassy Suites Raleigh-Crabtree. I am delighted to know that you found our property to be excellent, rooms to be spacious and that you loved the complimentary breakfast we served. We appreciate your comments regarding our expedient location to the downtown area and also the proximity to the airport. Thank... More 

Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

If you're looking for a basic clean room to stay in with no other good amenities this is the place for you. I was here for a week with my son while he was in camp. The location of the hotel is in a very nice area (shopping, close to Downtown Raleigh, etc.), but that is about it. The carpet... More 

Review collected in partnership with Embassy Suites Hotels

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TheHotelGM, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your candid feedback about your week long stay with your son. Please accept my sincerest apologies that we were not able to make your stay memorable and for all the inconveniences you encountered with the guest room. I have alerted my Housekeeping as well as the Maintenance team to look into the matter so that we can... More 

Raleigh-Crabtree, United States
2 of 5 stars Reviewed 5 days ago NEW

Well, it was bound to happen. My first sub-par experience at an Embassy Suites. The staff was not what I've come to expect from Hilton staffers at all. Not as accommodating as I've come to expect. Almost as if they're trying too hard to appear professional. Room service was great! Ask for Ms. Charletta. Great, engaging personality. Salvaged what would... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
TheHotelGM, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing our hotel for your accommodation needs and for writing a feedback about your stay. Please accept my sincerest apologies that we were not able to meet your expectations this time. I am also sorry to know that you were not satisfied with our associates and that you did not like your guest room we provided. On... More 

Rochester, New York
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

slightly below average for an Embassy Suites, but relative to other hotels, would stay there again. Hotel is a bit dated. Bar tender in the hotel restaurant was not very friendly. Would like to have known when breakfast would stopped being served at check in.

Review collected in partnership with Embassy Suites Hotels

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TheHotelGM, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for staying with us and for the candid feedback. We are glad your overall stay with us was satisfactory. However, I am sorry that we did not meet your expectations in regard with the service provided at the front desk and that my bartender was not friendly enough and for the inconveniences caused. Thank you and we look... More 

Raleigh, United States
1 review
3 of 5 stars Reviewed 1 week ago

There were several large groups staying the 2 nights we were there. They kept us awake all night and woke us up early in the morning. The service at the hotel was miserable. It was a 30 minute wait each day for omelets and they ran out of food on the bars an hour before breakfast ended.

Review collected in partnership with Embassy Suites Hotels

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TheHotelGM, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for your valuable feedback regarding your stay experience. I am sorry that you were inconvenienced by the noise from the guests next door, and that you did not get a good night sleep. Our front desk is available 24 hours a day to answer questions and resolve issues. We would have welcomed the opportunity to address the noise... More 

Waldorf, United States
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Nothing special or memorable about suites or common areas. Basic Embassy Suites. Front desk staff was helpful and hospitable. Exceptional service in the bar area post restaurant closing. Breakfast choices are always good.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TheHotelGM, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for staying with us at Embassy Suites Raleigh – Crabtree. I am pleased that you received great service and hospitality especially from our front desk staff and associates at the bar. They are all valuable members of our team and they greatly appreciate your kind words. I am also happy to hear that you liked our breakfast with... More 

Raleigh
1 review
5 of 5 stars Reviewed 2 weeks ago

A great place to stay when in this city. The suites are spacious and we love the complimentary breakfast. The restaurant and bar areas are very good and the quality of the food is excellent. We always stay at this hotel......there's not better for the price.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TheHotelGM, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing to stay with us once again and for the great feedback. We are glad that you liked our spacious accommodations, complimentary breakfast, as well as, the food we served and the facilities we had to offer. It was great to learn that you enjoyed the great value we offer and we look forward to host you... More 

Camden, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Quiet place to be and sleep; very nice rooms; very clean; the staff are excellent; very safe to park and neighborhood and across the street is the Crabtree Valley Mall. Great breakfast! My home away from home.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TheHotelGM, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for the outstanding comments regarding your recent stay at the Embassy Suites. We are delighted that we were able to impress you with our quiet, clean accommodations, helpful associates, the breakfast we served and the facilities we had to offer. It was great to know that our proximity to Crabtree Mall was perfect for your needs and we... More 

Doraville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Everything went well I just needed a great stay with a indoor pool. and I love that the food in the morning isn't just cereal and milk. They will make pancakes if you want it and that comes with the stay

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TheHotelGM, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for choosing the Embassy Suites for your recent visit to Raleigh. It is wonderful to read that you enjoyed our breakfast. I hope you loved spending your time with us. We greatly appreciate your kind words and hope to welcome you back to our hotel again very soon. Alex Blanco General Manager More 

Indianapolis, Indiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I love the layout of the Embassy Suites; seeing into the lobby from any floor near any room. The cons: the tub wouldn't drain, the bathroom had no exhaust fan, and the TV interface was awkward and lame. On the plus side the breakfast was great, lots of good options. All our interactions with the staff were great and the... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Embassy Suites by Hilton Raleigh - Crabtree, responded to this review

Thank you for taking the time to analyze our property regarding your recent stay. We appreciate your nice comments about the layout of our hotel, clean property, friendly associates, as well as, the breakfast we served. However, I am sorry for the issues you had with your bathroom and television, and for the inconvenience this caused you. Please accept my... More 

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