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Embassy Suites Raleigh - Crabtree

3.5 of 5 4700 Creedmoor Road, Raleigh, NC 27612
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Certificate of Excellence 2014
Embassy Suites Raleigh - Crabtree
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Embassy Suites Raleigh - Crabtree
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457 reviews from our community

Traveler rating
    197
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    65
    33
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scranton, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

ELEVATORS: I stayed on the fourth floor. All the complaints online about the elevators didn't ring true for me. They worked just fine. Occasionally I would take the stairs because I like to walk but the times I wanted the elevator (which was a lot - I was there for four nights), I never had a long wait. STAFF: Everyone... More 

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for taking the time to write such a complete review of our property. We are happy to hear you enjoyed your stay and we look forward to your next visit. Happy Holidays! Jason Berry More 

Joppatowne
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I enjoyed my 3 night stay. The hotel was located close to the relative I was visting. The room was available on arrival, it was clean and spacious. I very much enjoyed the breakfast that was served each morning. I would stay again and would recommend to others.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

We are happy to hear that you enjoyed our hotel while you were here visiting family. Thank you for taking time to write this review. We hope to see you again in the future! Happy holidays! Jason Berry Director of Sales More 

Atlanta, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This ES is awful. The rooms are dark and musty and the furnishings are old and worn. The room was also dusty and the carpet was very stained. Was given room next to service elevator and was kept awake all night. I will never stay in this hotel again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Hello Jacqueline, We are sorry to hear that you did not enjoy your stay. Comfortable accommodations are extremely important to us and we appreciate your feedback about the cleanliness concerns. We are working with our staff to reevaluate our quality assurance practices and look into additional soundproofing opportunities. We hope you'll consider giving us another chance to serve you. Kind... More 

Annapolis, Maryland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I arrived this past weekend for a Hiring Conference with Orion who placed me here to stay while on Business and very appreciative and thankful they had me check in to stay with this Hotel, service, quality and people were very charming and relaxed and attentive and made my hiring conference much less stressful!! Thanks!!!

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Hello Marianne, Thank you for your review. We are haapy to hear that our staff took such great care of you durring your meeting and overnight stay. We hope to see you again soon! Jason Berry Director of Sales More 

Holly Springs, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I checked in around 230, Gayle was very pleasant upon arrival. I was checked in to a room on the 5th floor, corner suite. Only complaint I had about the location is that I could hear the traffic on Creedmoor road outside my window, next time I will ask to be on the other side. Room was clean and spacious.... More 

Was this review helpful? Yes 1
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Hello Erin, We are happy to hear that you enjoyed our service and amenities. Gayle is #prettygreat! We will make sure she is recognized. Thank you for staying with us! We hope to see you again soon at our hotel or brand! Jason Berry Embassy Suites More 

Ohio City, Ohio
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a Diamond level Hilton brand member, I have stayed at many Embassy Suite hotels. This one is a little bit rundown relative to other Embassy Suite hotels. However, the biggest complaint was that even though the hotel is 9 stories high, only one customer elevator was working. Amazingly, the hotel was full for the weekend with lots of families... More 

Was this review helpful? Yes 1
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for your loyalty to our family of brands! We are happy your recent travel brought you to our hotel. We are sorry to hear that there were a few things that we could have done better. We will address the items you identified in our next staff meeting. We did host a few soccer teams and families at... More 

Pinehurst, North Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

One of our Telamon Corporation Board members experienced a young person spilling some sort of substance on them from about the sixth floor. After reporting the incident to hotel management, a staff member was placed to view the activities of the youth activities. Although he and others were veryupset with the event, everyone appreciated the reaction of hotel staff it... More 

Was this review helpful? Yes 1
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for your review on our management incident response. We take the safety and security of our guests very serious. Our management team are all trained how to respond in these and other situations. We look forward to seeing you at the next meeting! Jason Berry Director of Sales More 

Spartanburg, South Carolina
Contributor
16 reviews 16 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Embassy suites is always good because of the two rooms and two TV's. Its easy to have seperate space for leirsure if one wants to want a show and the other a game. They also have the free made to order breakfast. As a vegetarian I can eat nice egg white omelete with hash browns. Yum.

Was this review helpful? Yes 1
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

We are happy to hear you enjoyed your stay! Thank you for tanking the time to write a review. We look forward to seeing you again soon! Jason Berry Director of Sales More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The stay was ok. I have stayed at better embassy suite.The food was decent and maybe because it was a holiday they were slow. It was just one cook and he was good but overwhelmed. I was charge two different price for the same room.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for staying with us! If your stay covered a weekend and weekday our rates are different. Hotel rates also will change with higher and lower occupancy. Please feel free to contact us if you would like us to look at your bill. We are happy to hear you enjoyed breakfast! Our property strives to provide the same consistent... More 

Harrisburg, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I initially booked a 3-night stay but changed my reservation 1-week before my arrival to 2 nights. The woman I made the change with said I had the same confirmation number and same price. When I arrived after a long 7-hour trip Friday night, the hotel said they still had expected me the previous night and had dropped my reservation... More 

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for your review Mark! We are sorry to hear your experience was less than enjoyable. We pride ourselves on cleanliness and service and keep our hotel up to brand standards. We would like to do what we can to make it right and hope you will consider us again in the future. Please contact us if you would... More 

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Additional Information about Embassy Suites Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Raleigh - Crabtree 3.5*
Number of rooms: 225
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites
Hotel Style:
#14 Family Hotel in Raleigh
#17 Business Hotel in Raleigh
#24 Romantic Hotel in Raleigh

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