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All 80 Raleigh hotels

Embassy Suites Raleigh - Crabtree

3.5 of 5 Hotel   |   4700 Creedmoor Road, Raleigh, NC 27612
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Ranked #21 of 80 Hotels in Raleigh
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Melissa D Charlotte, United States
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426 reviews from our community

Traveler rating
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100
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond, United States
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Out of coffee for the hotel room coffee pot and broken hair dryer coupled with staff that don't want to be bothered. That's a combination that will keep me away. Too many other nearby hotels to choose from and no need to settle for bad customer service.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 6
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

I appreciate your review of your recent experience at our hotel. I am sorry we were unable to provide you with the quality of amenities in your room and service you deserved during your recent stay. This is not typical of our hotel and staff. Every guest is very important to us, so I have addressed these issues with our... More

Charlotte, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Harold, the chef, at Embassy Suites Crabtree is absolutely fabulous. His attention to detail and his willingness to extend a level of personal care to each guests is too rarely seen in today's busy society. It was so refreshing to have someone work so earnestly to ensure my experience was not only pleasant, but also exceeded my expectations. It is... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Melissa, Thank you for taking the time to recognize a staff member and write this review. We are happy to hear you were satisfied with the level of service at our hotel. We will be sure to share this in our next staff meeting. We look for ward to your next stay with us! Jason Berry Director of Sales More

Tucson, Arizona
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Pleasant 3-day stay with the usual Embassy amenities. Well stocked breakfast buffet with made to order omlettes and pancakes. Friendly staff and clean rooms. The suites offer lots of space. One elevator down due to repairs. Only negative is $10 charge for internet usage unless you want to go to the business center.

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for your review! We are happy to hear you enjoyed our hotel. Also thank you for being patient while we work through our elevator re-modernization. Our elevators will be faster and more efficient when this is completed. For future stays please keep in mind we offer packaged rates that include internet, our premium floor has complimentary internet and... More

Fernandina Beach, Florida
1 review
3 of 5 stars Reviewed 6 days ago NEW

Embassy Suites was serviceable for the conference that was held there. The full breakfast and the evening reception was a welcome perk to staying at the hotel. The only difficulty that I experienced was that at the time there was only one working elevator which caused some very significant wait times while waiting to go from floor to floor.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for your review. We are happy to hear you enjoyed your conference. We are completing an elevator re-modernization. We have our service elevator toward the back of the hotel that is available to guest while we have one elevator out. We apologize for any inconvenience this may have caused. The elevators are scheduled to be completed before the... More

Laurinburg, United States
1 review
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 1 week ago

My fridge still held the open leftovers from previous guests, and the bathroom floor had clumps of their hair. I am not a perfectionist when I travel and I expect any hotel to have issues, but this room was not clean! It also smelled of smoke and a cloying mustiness. Stay somewhere else!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 29
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for choosing to stay with us during your recent visit to the area. We apologize for our missteps in comfort and cleanliness. We appreciate you bringing these issues to our attention so we are able to make it right, and provide the quality accommodations you expect and deserve. We hope you were able to enjoy the duration of... More

Los Angeles, United States
1 review
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

A tired and broken building, superficially dressed up but with broken bones; elevators untrustworthy and insufficient in number for a nine-story hotel. Overpriced, arrogantly self-confident. And without free internet. What do you think you should do?

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 19
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with your stay. We will take your comments about the comfort and appointment of our guestrooms under consideration as we continually work to improve our guests' experience. We are currently completing... More

California
Top Contributor
109 reviews 109 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hotelcwas a good place for an overnight before continuing on our road trip. Therea at tge front desk was a great first impression. The hotel is currently undergoing renovation to their elevators so waits were often long or you had the opportunity to b use a service elevator. the multilevel reception area is difficult to manage if you have... More

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for this review. We are happy to hear you enjoyed your stay! Our staff is always eager to help anybody with mobility issues. Please let our staff know next time and we will be glad to serve you. We look forward to seeing you again soon! Jason Berry Director of Sales More

orcutt, ca
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Good: the rooms are the large two room suites we've all come to expect from Embassy Suites. Free wi-fi was awesome and reason alone to come back. Central location was good too. Outstanding free breakfast with omelette chef who went above and beyond to make customers happy. Great guy. The rooms could have been updated and freshened. Oddly the room... More

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for your detailed review! We are happy to hear you enjoyed our spacious suites and complimentary offerings. We are in the process of updating the paint in our rooms now. We hope to finish this within the next month. We look forward to your next stay with us! Jason Berry Director of Sales More

Stenløse, Denmark
1 review
4 of 5 stars Reviewed 1 week ago

Nice atmosphere. Clean and very spacy room. Unforunately the the air condition is very noisy so you often choose to turn it off during the night. The breakfast of your own choise is the best in North Carolina. You can park you car in the garage which is nice when the rain is falling in big drops.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for your review! We apologize for the AC noise. Hopefully our maintenance staff corrected this for you. Our breakfast is pretty good! Especially the price! Our covered garage is not only good to keep you out of the rain, but it keeps your car cool in the summer and protects from ice and snow in the winter. We... More

Raleigh, North Carolina
Contributor
11 reviews 11 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 3 nights during house construction. This hotel is a weekend favorite for weddings, teen sleepover parties, sports gatherings,etc. Avoid Fri and Sat! Very crowded and "busy". Breakfast lines unpleasant and few places to sit. Out of order elevator( of two) caused long waits. You pay $25 more per night for premium level---free Wi-Fi and snacks. Week nights more pleasant... More

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for your review and travel tips! We are happy to hear you enjoyed your stay with us while your house was under construction! We hope everythign is in order with your house now. Jason Berry Director of Sales More

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Additional Information about Embassy Suites Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Raleigh - Crabtree 3.5*
Number of rooms: 225
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites

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