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Embassy Suites Raleigh - Crabtree

3.5 of 5 4700 Creedmoor Road, Raleigh, NC 27612
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Certificate of Excellence 2014
Embassy Suites Raleigh - Crabtree
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Embassy Suites Raleigh - Crabtree
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473 reviews from our community

Traveler rating
    200
    162
    67
    34
    10
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110
99
18
180
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
2 of 5 stars Reviewed yesterday NEW

First impression when I walked into the hotel was not good thanks to an ice cold front desk clerk. Shes not the only one lacking a friendly personality at the desk either. Walked into our room and found little hairs all over the bed and a stain of some sort on the curtains. I also found confetti on the floor... More 

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2 reviews
4 of 5 stars Reviewed 4 days ago NEW

The staff is courteous and helpful, rooms are always clean and Harold at the breakfast bar is always cheerful and attentive. He provides not only a great breakfast cooked to order but helps start your day with a friendly smile and quick conversation. I would recommend that if your travels take you near, do yourself a favor and stay here.

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

We are pleased to hear that you enjoyed your stay! We will share your wonderful comments with Harold. He does do a great job making our guests feel welcome! We look forward to seeing you again soon! Jason Berry Director of Sales More 

Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Old, stanky! Hot tub does not work properly, dirty, jets were terrible, luke warm, all kinds of debree was floating in it. Loaded with children 8 and under and no supervision. Hotel room STANK! AND both phones did not work and was very dusty. I was shocked. Amenities only for one and I booked three. Left at 12:30 a.m. due... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

We apologize for the cleanliness issues you experienced. Our housekeeping team addressed this room and will revisit their inspection process. Our pool and fitness center is regularly maintained durring the week. We will bring your comment to our engineering departments attention to see if there are further measures we need to take on weekend maintenance. We are also reviewing our... More 

Wilmington, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

We stay here all the time because it is so close to the mall and easy access to everything in Raleigh. The breakfast is wonderful and there is a very nice indoor pool area. The indoor waterfalls are so nice to look at while you eat.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

We are happy that you are such a fan of our hotel! We think it is #prettygreat as well! Please feel free to let us know if there is anything we can do to make your stay more enjoyable. We look forward to seeing you again soon! Jason Berry Director of Sales More 

maryland
1 review
4 of 5 stars Reviewed 1 week ago

nice hotel and represents Hilton brand well. just not happy with extra charges for internet. Front desk staff not very friendly but professional. breakfast was decent. would stay again. decent value for cost except for internet

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for staying with us and taking the time to write a review. We are happy to hear that overall you enjoyed your stay. We will share your comments in our next staff meeting. All of our staff should be both friendly and professional. We hear you and understand about the internet fees. Our brand is looking into ways... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the Embassy Suites in Raleigh. The girls enjoyed the indoor pool. The rooms are very spacious and nice. The Manager's Evening Reception was disappointing. The only food offered was chips, salsa, and Chex mix. The food was not kept stocked. The drinks were watery. The breakfast was fair. The omelets were good but everything else... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for taking the time to write this review. We are happy to hear your girls enjoyed the pool! The Ocean Martini sounds delicious! We will make sure to address the issue with the snacks not being replenished with our food and beverage staff. We want to make sure everybody enjoys our evening reception. We hope to see you... More 

Toronto, Canada
Top Contributor
118 reviews 118 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

Very well located suites hotel walking distance from the Crabtree Mall and Cheesecake Factory. Very roomy 2-room suites at reasonable price, especially as includes complimentary breakfast with a chef cooking fresh omelettes, and a happy hour around 6pm

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for your review! We are glad to hear you enhjoyed our hotel and that you were able to walk over and enjoy the mall. We look forward to seeing you again soon! Jason Berry Director of Sales More 

Williamsburg, Virginia
Top Contributor
159 reviews 159 reviews
15 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

One of the busiest Embassy Suites I have ever stayed at. Unfortunately they were redoing one of the elevators, but the Management well planned the work and opened up the service elevator for Guests. Other places would have just said "too bad"... The staff was friendly and the reception and breakfast had the standard fare and was good. Parking was... More 

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Thank you for taking the time to write this review. We are happy to hear that you enjoyed our hotel and that our staff was accommodating. We look forward to seeing you again the next time you are in Raleigh! Jason Berry Director of Sales More 

Clinton, North Carolina, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My experience at the embassy was just excellent I enjoyed my stay, bed was comfortable.Everything was clean, quiet, and really professional atmosphere.Breakfast was great. It was close to the crabtree mall. My next trip will be there again for the 3rd time. :)

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

Welcome back! We are happy to hear you enjoyed our facilities and location. We look forward to seeing you on your next visit! Jason Berry Director of Sales More 

greenvile, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This was just what we needed.. hotel is located close to the arena and other venues... a clean, comfortable bed, a quiet, good nights sleep and a great breakfast. Very friendly and helpful staff..Will definitely stay again!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
jasonsberry, Director of Sales at Embassy Suites Raleigh - Crabtree, responded to this review

We are happy you finally found us! Our hotel is close to the PNC Arena and Carter Finley Stadium as well as some other venues. For your next visit keep in mind we also offer transportation within a two mile radius of the hotel. The transportation would not go as far as these venues, but would definitely get you to... More 

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Additional Information about Embassy Suites Raleigh - Crabtree

Address: 4700 Creedmoor Road, Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Raleigh - Crabtree 3.5*
Number of rooms: 225
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Also Known As:
Embassy Suites Raleigh - Crabtree Hotel Raleigh
Embassy Suites Hotel Raleigh
Raleigh Embassy Suites
Hotel Style:
#17 Business Hotel in Raleigh
#19 Family Hotel in Raleigh
#22 Romantic Hotel in Raleigh

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