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Extended Stay America - Raleigh - Northeast

2.0 of 5
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2601 Appliance Ct., Raleigh, NC 27604 (Formerly Homestead Studio Suites )
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Extended Stay America - Raleigh - Northeast
Best prices for: 1 room 1 guest
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Ranked #47 of 84 Hotels in Raleigh
A recent review
5 of 5 stars Reviewed April 9, 2015
dongale b
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43 reviews from our community

Traveler rating
    16
    7
    5
    5
    10
See reviews for
11
7
4
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (12)
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1 review
1 of 5 stars Reviewed 5 days ago NEW

It's currently going through renovations. But every room that I went to (yes I checked out 3 rooms before finally settling for one) was horrible. Cabinet doors are crooked. Garbage disposal is broken and disgusting. The air is smoky where I stayed. It felt like I was 2nd hand smoking the entire time I was there. My eyes were irritated... More 

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 15, 2015

This is hands down one of the worst hotels I've ever stayed in! Pool broken for a long time. Grungy. Smelled bad everywhere. Super thin walls. Could hear every crack or move someone made anywhere. Poorly managed and maintained. Needs a facelift. The only positive thing I can say is that Frannie allowed me to get a partial credit for... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Raleigh - Northeast, responded to this review

Thank you for your recent review of your stay. While I appreciate your kind comments about our staff, I sincerely apologize that your stay did not meet our company’s high standards. In response to your feedback, I will work with our staff to ensure our rooms are thoroughly cleaned and inspected before guest arrivals. Additionally, I am pleased to let... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 9, 2015

Every time I come to Raleigh I choose this motel. I have had no problems here. My rooms are always clean and comfortable. The front desk staff are amazing. Anything that they can do to make your stay pleasant, they do. They greet you as soon as you walk in the door with a smile and even come or call... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Raleigh - Northeast, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your kind comments regarding our staff. It’s wonderful to hear that you had a great stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2015

My stay at the Extended Stay America was excellent. Rooms were nice and very clean, the front counter women Yocaira, Frannie & Joyce made my kids and I stay feel like we were home. Everything I needed they met all my needs.. I would recommend family and friends to stay here anytime.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Raleigh - Northeast, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff made your stay a home away from home. I’m thrilled we were able to provide you with a clean and comfortable room as well. Thank you again for your kind words. The staff and I would love to provide... More 

Natchez
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed January 1, 2015

This place was disgusting! One of the worst hotels I have ever stayed. The overwhelming stench of the place is what hits you first. It smells and looks like an ashtray. The toilet in our first room wouldn't flush, but they were quick to give us a new room. The second room was Disgusting! The couch looked like it was... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Raleigh - Northeast, responded to this review

Thank you for telling us about your stay. We are very disappointed to hear about the condition of your room and that our grab-and-go breakfast did not meet your expectations. We offer coffee, tea, muffins, granola bars, oatmeal, and fresh fruit each morning for our guests that do not have time to cook in their fully equipped kitchens. We will... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 26, 2014

I've used Extended Stay hotels before with no issues, but this stay was a game-changer. I drove 15 hours to get to Raleigh. I reserved a one bedroom suite for convenience of my small family. I was looking forward to a comfortable apartment-like setting for the short stay, but I was not satisfied. The only things that I liked were... More 

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 22, 2014

This place isn't bad other than the fact that the phone calls for long distance are $4 a minute. Had a Christmas package delivered on Saturday, didn't receive a notice and even called Monday morning to hear it wasn't there. Checked my status package and it said it had been delivered. I checked in person with the front desk and... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Raleigh - Northeast, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that we did not give you your courtesy call about your mail. To make sure this doesn't happen again, I am speaking with the front desk staff about making sure we check and call all guest with pending mail. Thank you very much for... More 

1 review
4 of 5 stars Reviewed November 15, 2014

Very comfortable and clean place. Staff and management very polite. My stay has been very accommodating. No loud noise, no police activity, i have no complaints. I would definitely stay again! Thank you

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - Northeast, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the hotel and staff. We are so pleased to read that your stay was accommodating and that you would stay again. Thank you again for your review. We look forward to seeing you in the future, should... More 

1 review
5 of 5 stars Reviewed September 4, 2014 via mobile

The staff at the front desk were very helpful in finding me aroom. The room had alot of space that accommodated me. So far the stay has been well no loud noise,very quiet. Sincerely,Robert Silva Brazilakarobert@gmail.com

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - Northeast, responded to this review

Robert - Thank you for taking the time to write a review of your stay. We are glad to hear that our staff was very helpful in finding you a room that fit your needs. We're also please that your stay was a quiet one. Thank you again for your review. We look forward to seeing you in the future,... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

This Is The Place To Be. I Really Can't Decide Which Is Better Between The Customer Service Or The Staff All I Know Is This Place Freaking Rocks. Its Awesome I Would Love To Give This Place 10stars. I Love This Place Because Of The Service &&'d The Breakfast Knick knacks They Offer In The Morning. I Could Stay Here... More 

Was this review helpful? Yes 1
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