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Raleigh Inn & Suites

3618 New Bern Avenue, Raleigh, NC 27610-1233 (Formerly Best Western)
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132 Reviews from our TripAdvisor Community

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    50
    37
    19
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    15
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40
28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (39)
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    (28)
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    (26)
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NC
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

saw a sign that this hotel is about to reopen after a renovation as a holiday inn express - please monitor the situation. For a number of years this was a best western, so I'm not sure when the new hotel will open

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1 review
2 of 5 stars Reviewed May 23, 2015 via mobile

Room was nice but the building is under construction. Pool is drained. No lobby area. We thought the building was abandoned when we pulled up. We will wait until construction is done before we return.

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Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 23, 2015

I am currently a guest in this hotel. Room wise, the room is great. There is a sofa, arm chair, desk, wet bar area as well as microwave and fridge. The room is very spacious and clean. No complaints there. My only complaint which is a big one is the front desk personnel. When I walked in I got no... More 

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Richmond, Virginia
1 review
1 of 5 stars Reviewed March 14, 2015 via mobile

This place is a joke, the lobby smells like weed coming from across 109, when we entered 109 our room it was the wrong room and the bathroom smelled horrible, we went to the desk and the person gave us another room but with an attitude we went to the new room and it was still the wrong room from... More 

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Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 6, 2015

I needed a quick hotel because I had a job interview and it was bad weather and I couldn't make it back to VA. I saw bed bugs and also saw boric acid around the border of my room. It was around 1130 and no one was at the front desk. When the night staff finally arrived I told her... More 

Was this review helpful? Yes 4
atlantic beach,nc
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 12, 2015

My family and I rented two rooms for the weekend to attend a football state championship. the front desk clerk was nice. A non smoking room was requested, but instead we were put in two smoking room since the hotel was sold out for a soccer tournament and various other events going on in the area. When we checked in... More 

Was this review helpful? Yes 5
Largo, Florida
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 26, 2014

Just got back home ,stayed for 3 nights over Christmas. The room was huge, had a couch, big desk, refrigerator, microwave, coffee maker, ironing board and a true king size bed, which was very comfortable. The wall heater and A/C worked well and was not noisy at all. The TV was new, big flat screen TV. Free breakfast which had... More 

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raleighinn, General Manager at Raleigh Inn & Suites, responded to this review

Thank you for time and giving your feed-back.We appreciate your business and looking forward to your future stays.I apologise on behalf of my employee for the night of christmas eve.Wishing you and your family a very Happy and Prosperous New Year. More 

Bluffton, South Carolina
Contributor
15 reviews 15 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed November 24, 2014

This hotel permits smoking inside the rooms. Consequently it reeks of cigarette smoke. Bonus: 3 fire alarm evacuations in one night. The folks who work there are pleasant and helpful. The parking is easy.

Was this review helpful? Yes 1
raleighinn, General Manager at Raleigh Inn & Suites, responded to this review

We are sincerely sorry for the fire alarm going off.The investigation report said it was due to a faulty board.We truly appreciate your co-operation and understanding. More 

jacksonville, United States
1 review
5 of 5 stars Reviewed October 31, 2014

This hotel is very clean and quiet, It's in a good locatin and the staff is very friendly. The room is very roomy. I would recommend anyone in Raleigh are to make reservations.The location is just miles from many shopping places and resturants, Their are a lot of entertainment, and places for kids to explore. The prices are not expensive... More 

Review collected in partnership with Best Western

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raleighinn, General Manager at Raleigh Inn & Suites, responded to this review

Happy Holidays!Thank you for your business and looking forward to your future stays.We strive to give better service everyday.Once again we truly appreciate your business. More 

1 review
5 of 5 stars Reviewed October 22, 2014

Checking -In will always be quick and pleasant. The staff are people friendly and will go out their way to make your stay great. You check in as a guest, but you leave as friends. Rooms are always clean, bedding nice and fresh. Plenty of space to store your suitecase and personal belongings.

Review collected in partnership with Best Western

Was this review helpful? Yes
raleighinn, General Manager at Raleigh Inn & Suites, responded to this review

Happy Holidays! from the staff of Best Western.We value your feedback and appreciate your business.We look forward for your future reservations, More 

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