We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 80 Raleigh hotels

BEST WESTERN Raleigh Inn & Suites

3618 New Bern Avenue, Raleigh, NC 27610-1233
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Save Saved
You added BEST WESTERN Raleigh Inn & Suites to your Saves list
BEST WESTERN Raleigh Inn & Suites
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
68%
Ranked #38 of 80 hotels in Raleigh
A recent review
3 of 5 stars reviewed 2 weeks ago
r0se65 Lindsay, Canada
  • Overview
  • Reviews (103)
  • Photos (19)
  • Amenities
  • Q&A
  • Room tips (9)
  • Location
  • More
Write a Review

103 people have reviewed this hotel

Traveler rating
    41
    29
    14
    9
    10
See reviews for
30
25
8
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Lindsay, Canada
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were a group of 6 including children in town for a wedding. The rooms were clean, beds ok (pillows small), good location (close to 440), fluffy towels, pool small but clean, very helpful front desk (Fredrick,), and typical continental breakfast of waffles and dry cereal. Several restaurants nearby. Had to recharge the room keys daily, a nuisance.

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

Thank you for your time in giving your feedback.We do apologise for the incovenience caused due to programming of your keys.We appreciate your business More

Medford, New Jersey
2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

In a nutshell it's okay for the price. Upon check in the front desk entered my cc wrong the number was declined. He rang it through twice and said it was declined. I was able to use my other one thankfully. When i called the cc comoany they said they show no signs of anyone trying to charge anything. The... More

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

We appreciate your business and time taken to fill the survey.We are sorry for the technical problem you dad to face due to the computer.We look forward to your further stays More

Halifax
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

This hotel made us laugh. It's a good brand and the front desk staff (Fredrick) were extra friendly but the upkeep is hilariously bad. The beds are hard, the pillows are small and lumpy, etc. The window curtains are different lengths, the shower curtain was clearly ripped and the doorknob on our bathroom door almost fell off in my hands.... More

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

We apologise for the experience you had.We woould like you to give us one more try to make your stay enjoyable.We do appreciate your business and are looking forward to deliver the best customer service. More

Stanfordville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful stay in this hotel. Everyone was helpful and friendly. Room was clean and comfortable. We didn't use the indoor pool but were happy to see young people having a great time. We are not breakfast people but we had coffee at the continental breakfast. I would definitely stay here again the next time we travel to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

We do appreciate your business and your time taken to give a feedback.We at Best Western strive to give excellent customer service and make the stay an enjoyable one.Once again we appreciate your business and looking forward to your stays. More

Raleigh, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

Room smelled like cat urine pull-out bed held together (poorly) with duck tape ran out of towels daily. vending machine broken. Staff was very nice, but didn't have the resources to fix any of the problems I had.

Review collected in partnership with Best Western

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

We apologise for the bad stay you had.In couple of months the rooms and lobby are getting renovated.We would like you to visit us and give a chance to make your stay a good one. More

Mechanicsville, Virginia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 18, 2014

I stayed here for a weekend. The location was nice. Close to downtown, seemed to be a bad crowd thAt stayed at the hotel. Didn't feel too safe. The beds were hard. Hotel was clean though. Staff was friendly. I wouldn't stay again just because of the people that were in and out of the hotel. I could smell weed... More

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

Thank you for your feedback and we do appreciate your time in giving your feed back. More

1 review
4 of 5 stars Reviewed June 18, 2014

I was there for the us open and my mo stayed there for 3 nights The breakfast was awesome in a very nice room... The pool not bit at all but very nice after a long day of travel, Frederic at the front desk was awesome very friendly and made sure everyone was enjoying breaky. Good clerk thankyou for your... More

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

We thank you for your feedback and it gives us great satisfation when the guest is happy.We look forward to your future stays. More

Pinnacle, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2014

We had a great two night stay. The place was very. Josh in maintenance was excellent. He was very accommodating and super polite. We were well pleased with how he handled our requests quickly and efficiently. The front desk, breakfast, and housekeeping staff were all polite as well. We will definitely visit again.

Was this review helpful? Yes 1
Mentor
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 26, 2014

Surprised at the appearance, breakfast food choices, large room and cleanliness of this Best Western. The only negative was there were not enough dinner restaurants nearby. Had to go to the Crabtree Mall. But they had many choices. Try the RED MONKEY - it's awesome.

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed May 18, 2014 via mobile

When I made my reservation online I needed to change it and had to call the hotel. I talked to Frederick and he helped me fix it. When we got there Frederick worked the front desk and he was great. Our room was clean and exactly what we wanted. The continental breakfast was very nice and a great variety. Would... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage BEST WESTERN Raleigh Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN Raleigh Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Raleigh Inn & Suites

Address: 3618 New Bern Avenue, Raleigh, NC 27610-1233
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, HotelsClick, Travelocity, BookingOdigeoWL, Agoda, Hotels.com and Otel so you can book your BEST WESTERN Raleigh Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Raleigh Hotel Raleigh
Best Western Raleigh Inn And Suites
Raleigh Best Western

19 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2)
Viewed
Hotel & grounds (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (7)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (4)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#1 Best Value Hotel in Raleigh
Number of rooms
75

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer