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All 80 Raleigh hotels

BEST WESTERN Raleigh Inn & Suites

3618 New Bern Avenue, Raleigh, NC 27610-1233
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68%
Ranked #36 of 80 hotels in Raleigh
A recent review
3 of 5 stars reviewed 2 days ago
Terry K Moody, United States
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107 people have reviewed this hotel

Traveler rating
    43
    29
    15
    10
    10
See reviews for
33
25
8
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Roxbury, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

Lobby had a couch that should be thrown out, worn! Room had a slight odor to it. The beds were awful to sleep on. The AC unit had to be on high to not keep making a clicking sound on and off all night long.

Review collected in partnership with Best Western

Was this review helpful? Yes
Moody, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

You might have to call & make sure your reservation is right. Otherwise you get there & find out you didn't get the type of room that you thought you reserved. I got a conformation on my reservation. When I got there they said they didn't have any more of the type of room I reserved which was a King... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Jacksonville, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel is not fancy, but it is clean, homey, the staff are kind and helpful. Our hotel room was immaculate, with a roomy bathroom and LOTS of hot water. The staff were very solicitious and replaced towels, etc as we had needs.. the pool was excellent.

Review collected in partnership with Best Western

Was this review helpful? Yes
Oxford, New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

great place to stay, very family friendly, would recommend this stay to my friends and relatives if they were heading to this area.. breakfast was ok--all food was fresh and plentiful and the kids were happy.

Review collected in partnership with Best Western

Was this review helpful? Yes
Lindsay, Canada
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were a group of 6 including children in town for a wedding. The rooms were clean, beds ok (pillows small), good location (close to 440), fluffy towels, pool small but clean, very helpful front desk (Fredrick,), and typical continental breakfast of waffles and dry cereal. Several restaurants nearby. Had to recharge the room keys daily, a nuisance.

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

Thank you for your time in giving your feedback.We do apologise for the incovenience caused due to programming of your keys.We appreciate your business More

Medford, New Jersey
2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

In a nutshell it's okay for the price. Upon check in the front desk entered my cc wrong the number was declined. He rang it through twice and said it was declined. I was able to use my other one thankfully. When i called the cc comoany they said they show no signs of anyone trying to charge anything. The... More

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

We appreciate your business and time taken to fill the survey.We are sorry for the technical problem you dad to face due to the computer.We look forward to your further stays More

Halifax
1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

This hotel made us laugh. It's a good brand and the front desk staff (Fredrick) were extra friendly but the upkeep is hilariously bad. The beds are hard, the pillows are small and lumpy, etc. The window curtains are different lengths, the shower curtain was clearly ripped and the doorknob on our bathroom door almost fell off in my hands.... More

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

We apologise for the experience you had.We woould like you to give us one more try to make your stay enjoyable.We do appreciate your business and are looking forward to deliver the best customer service. More

Stanfordville, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful stay in this hotel. Everyone was helpful and friendly. Room was clean and comfortable. We didn't use the indoor pool but were happy to see young people having a great time. We are not breakfast people but we had coffee at the continental breakfast. I would definitely stay here again the next time we travel to... More

Review collected in partnership with Best Western

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

We do appreciate your business and your time taken to give a feedback.We at Best Western strive to give excellent customer service and make the stay an enjoyable one.Once again we appreciate your business and looking forward to your stays. More

Raleigh, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

Room smelled like cat urine pull-out bed held together (poorly) with duck tape ran out of towels daily. vending machine broken. Staff was very nice, but didn't have the resources to fix any of the problems I had.

Review collected in partnership with Best Western

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

We apologise for the bad stay you had.In couple of months the rooms and lobby are getting renovated.We would like you to visit us and give a chance to make your stay a good one. More

Mechanicsville, Virginia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed June 18, 2014

I stayed here for a weekend. The location was nice. Close to downtown, seemed to be a bad crowd thAt stayed at the hotel. Didn't feel too safe. The beds were hard. Hotel was clean though. Staff was friendly. I wouldn't stay again just because of the people that were in and out of the hotel. I could smell weed... More

Was this review helpful? Yes
raleighinn, General Manager at BEST WESTERN Raleigh Inn & Suites, responded to this review

Thank you for your feedback and we do appreciate your time in giving your feed back. More

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Additional Information about BEST WESTERN Raleigh Inn & Suites

Address: 3618 New Bern Avenue, Raleigh, NC 27610-1233
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Raleigh Hotel Raleigh
Best Western Raleigh Inn And Suites
Raleigh Best Western

19 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#1 Best Value Hotel in Raleigh
Number of rooms
75

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