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Candlewood Suites Raleigh - Crabtree

2.0 of 5 4433 Lead Mine Road, Raleigh, NC 27612
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Certificate of Excellence 2014
Candlewood Suites Raleigh - Crabtree
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Candlewood Suites Raleigh - Crabtree
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194 reviews from our community

Traveler rating
    144
    36
    7
    4
    3
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30
43
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88
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
60 reviews 60 reviews
40 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose this hotel based on location and Trip Advisor ratings, however, I am not sure I would stay here again. I give it 4/5 because it had many positives, but I am not sure it is the best choice for us. Positives: friendly staff, clean grounds and facilities, reasonable price, convenient location. Negatives: It was a cold night and... More 

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Thank you for your very fair & honest review on your recent stay with us! We understand our "extended stay" focus is not always the right "fit" for every traveler/guest however; I greatly appreciate you pointing out our strengths of cleanliness, location & a friendly team. I do apologize if the A/C-Heater unit was a little loud, as you stated... More 

Lincolnton, North Carolina, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Our family of 4 recently stayed here for 3 nights after New Year's. The hotel was exceptionally clean and we loved the full kitchen and the free laundry! We grilled out one night using the gas grills, which was nice. One amenity not mentioned was the lending room, you could borrow a crock pot, blender, board games, etc. They also... More 

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Thank you so much for taking the time to complete such a nice survey on our hotel. We are happy you were able to bring in 2015 at our location with such a great experience. We look forward to your return when Raleigh is again in your travel plans. Thank you, Darren Sheehan Area General Manager More 

1 review
5 of 5 stars Reviewed November 24, 2014

Had a great time. Staff and room were wonderful. So glad you allow pets. Will definitely book another room here next time we're in the area. Anything we needed/requested was provided. Booking a suite allowed us to invite family to visit with us for early holiday celebration.

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

We wish you could have stayed longer too! :) Thank you for taking time to place a great review of your stay with us. We definitely are a pet friendly hotel and we're glad you were able to bring your pet with you during your pre-holiday stay. Hope to see you again for a future stay! Best Regards, Darren Sheehan... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed November 22, 2014

I stayed at this hotel for 2 nights last weekend. I travel quite often and I can honestly say this was one of my best experiences in a hotel. The hotel itself is really great and has so many amenities offered to all guests. The rooms are great, very clean with a fridge, microwave and everything you would need to... More 

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Thank you very much for taking time to complete such a nice review of our property and pointing out that our Weekend Manager stood out in making your stay a more enjoyable one. We all really appreciate you pointing out our distinct amenities. We definitely look forward to your return when Raleigh is in your travel plans. Thank you, Darren... More 

Charlotte, North Carolina
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 17, 2014

Booked it because of the good reviews and was very happy with choice. We stayed overnight for a soccer tournament and wanted a basic but nice hotel and this one was perfect. Rooms are nice and Ken at the front desk was great...genuinely nice and helpful. 2 blocks away from Crabtree Mall (really nice) made it easy to waste some... More 

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Well, I am certainly excited to see we lived up to our reputation from our reviews and I thank you for in turn doing such a nice review from "your" stay experience. We really appreciate when a guest points out one our team who made their stay a little more memorable...so thank you for that feedback. We look forward to... More 

Bloomfield, New Jersey
Top Contributor
51 reviews 51 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 14, 2014

We used this hotel as the base of operations for a meeting in the city... we had four different reservations with different people's names on them and we changed gears several times with what we needed, all of which the front desk managed without a blink. One person's room smelled smokey and he was cheerfully re-accommodated. Without exception the front... More 

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

I also have to echo a previous mention of the miniscule signs... I missed the driveway the first time around and only on the last day figured out the front entrance which lets out into the driveway of an apartment complex. Any reason the signs are so small? I am so happy to see we were able to accommodate your... More 

Sanford, North Carolina
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 28, 2014

i have stayed here 2 different times and had bad experiences. the first time i stayed i had left some things in the freezer and fridge and called back and told the to hold them in there box and they put everything in the freezer and my food was ruint and the manager was not that caring and disputed my... More 

Was this review helpful? Yes 1
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

I apologize if you feel Management did not take care of you during your 2 stays with us however; I was aware that on your first visit you left perishable items behind in the freezer which were returned to you by the Asst. Manager as you requested and I confirmed you did receive 500 IHG Reward points (good faith), because... More 

Biscoe, North Carolina
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 20, 2014

Candlewood Suites are more like a home away from home.We had a largeroom with two Queen size beds, a kitchen complete with stove, Ref. microwave, toaster oven coffee maker etc. Room was very clean. I would highly recommend this motel.

Was this review helpful? Yes 1
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

We certainly strive to make every guest feel right at home while staying at our hotel. We look forward to seeing you stay with us again when Raleigh is in your travel plans! Thank you again! Darren Sheehan General Manager More 

Idaho Falls, Idaho
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 18, 2014

A little tricky to find in the dark for an out-of-towner (arrived from the airport), but a convenient location once you know where it is. Good proximity to Crabtree Valley Mall and for getting to Five Points and downtown. There was no place to pull up and unload, so despite arriving after mid-night (flight delayed, long line at car rental... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Dear CBG52, Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and location of the hotel. The feedback we receive... More 

BIRKENHEAD MERSEYSIDE
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 16, 2014

only spent one night here on the journey from Jacksonville. N.C. to Roanoke. VA. nice hotel, close to a big shopping mall. free guest laundry with plenty of washing machines and tumble driers next to a big gym with loads of equipment. no free breakfast but a guest pantry with everything you could wish for. had a problem with the... More 

Was this review helpful? Yes 2
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Thank you for your nice review and I am certainly happy our Weekend Manager was able to find you a better room fit for your stay with us! Thank you, Darren Sheehan General Manager More 

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Additional Information about Candlewood Suites Raleigh - Crabtree

Address: 4433 Lead Mine Road, Raleigh, NC 27612
Phone Number:
Location: United States > North Carolina > Raleigh
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Raleigh - Crabtree 2*
Number of rooms: 122
Reservation Options:
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Also Known As:
Candlewood Suites Raleigh - Crabtree Hotel Raleigh
Candlewood Raleigh
Raleigh Candlewood Suites
Hotel Style:
#5 Best Value Hotel in Raleigh
#9 Romantic Hotel in Raleigh
#10 Family Hotel in Raleigh
#10 Business Hotel in Raleigh

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