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Candlewood Suites Raleigh - Crabtree

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4433 Lead Mine Road, Raleigh, NC 27612
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Candlewood Suites Raleigh - Crabtree
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227 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Sevierville, Tennessee
4 of 5 stars Reviewed 2 days ago NEW

This all-suite hotel has a great location. It is right across from the mall, which has plenty of dining options. It also has easy access to the interstate, making any place in Raleigh easy to get to. The rooms are large, giving travelers plenty of space, and the little shop downstairs has things you might have forgotten for a relatively... More 

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Thank you for pointing out the FREE Laundry facility...definitely a plus for the extended stay traveler. We have had some days of 105 degrees the last several weeks which is "usually" unheard of this time of the year. Sounds like your A/C unit was trying to work double duty to keep it cool...hopefully the heat was too overbearing during your... More 

Rose Hill, North Carolina
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed for 3 nights on business. ...great accommodations. Clean room, cold air conditioning, clean kitchenette. Safe environment. Handy Candlewood Cupboard with affordable treats/food (all under $5, I think) Friendly staff. Gym & free laundry. You can check out movies for free & also games if you choose. Definitely will stay here again when in the area. No continental breakfast or... More 

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Thank you for your great review of our hotel, team and amenities. The Cupboard is a favorite of our guest(s) because it is so fairly priced and full of great items. Best Regards, Darren Sheehan Area General Manager More 

Richmond, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW

As soon as I walked in the door, the staff at the front desk was very welcoming. Everything felt very home-like and relaxed. There was a small library of books and DVDs behind the front counter, Laundry and exercise facilities, and a tiny convenience store, perfect for late-night snacks, available in the building. I only had a standard suite, but... More 

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Sounds like we had all the comforts of home away from home you were looking for...thank you for placing a nice review of our property and team. We look forward to your return when you are back in town! Thank you, Darren Sheehan Area General Manager More 

Smyrna, Tennessee
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Weird, dirty, loud, and unavailable. We were introduced to the Candlewood Suites by being told that they only have housekeeping once a week, but if you need fresh towels, just turning in your current towels, and they will give you clean ones. We didn't realize that this meant that our room wasn't cleaned after the last guest in our room... More 

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Let me first and foremost apologize because clearly it sounds to me that you were accidentally checked into a dirty room. I sincerely wish you had brought this to the MOD's attention because we would have gladly relocated you to an Inspected room with our apologies. We are an extended stay property as a brand which offers once a week... More 

Vero Beach, Florida
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Candlewood Suites Raleigh - Crabtree turned out to be exactly what I was hoping for. In a beautifully wooded area, shopping mall and restaurants in walking distance, roomy kitchen with stovetop, microwave, fridge, coffee maker and dishes/silverware. The internet was good, and the bed was comfortable. The hotel is maintained as if it was brand new. But the best... More 

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Thank you very much for such a wonderful review of our property and team! We certainly look forward to seeing you come back and stay with us when Raleigh is again in your travel plans. Thank you, Darren Sheehan Area General Manager More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

2nd stay in a week to and from vacation in Outerbanks! Would choose it again on next trip! Mr. Monaco was the weekend manager on both stays and was very friendly and welcoming! Very comfortable accommodations and I will choose this hotel again when I am back in this area!

Was this review helpful? Yes
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Thank you for noting our Weekend Manager stood out in making your visit to and from the Outer Banks a memorable one! We certainly appreciate you taking time to review us and happy to hear you will definitely return when traveling through and into Raleigh. Best Regards, Darren Sheehan Area General Manager More 

Pittsburgh, Pennsylvania
Level Contributor
205 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Ken M saved our day! We drove all night from Pittsburgh due to a minor family crisis and, after trying to book at another hotel with the request of early check-in (only to be told to come back after 4), I called Ken at Candlewood Suites and he said to "come right over!" What a lifesaver! After 8 hours on... More 

Was this review helpful? Yes 1
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Awesome! I love that our Weekend Manager was able to get you all taken care especially since you were obviously tired of driving from Pittsburgh and also dealing with a family situation. Thank you for taking time to complete such a nice review of your stay experience and our amenities. Good water pressure is important and we definitely have it.... More 

Tennessee Ridge, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed here for several nights and we're very pleased with the amenities, location, and rooms. The mgr., Mr. Monaco, was very helpful, informative, and always displayed an optimistic level of disposition, combined with great customer service whenever we requested his assistance. We also loved the convenience of a gym on site, as we are work out fanatics. Overall, great... More 

Was this review helpful? Yes 1
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Thank you so much for your great review and especially pointing out our dedicated Weekend Manager gave you such great customer service. I agree, our Fitness Room offers more workout equipment than most and we even have plans to add a new dumbbell rack in the next couple months!! We look forward to your return!! Thank you, Darren Sheehan Area... More 

Boulder, Colorado
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at Candlewood Suites in Crabtree Valley for 5 nights after a long trip across the USA, and it was by far the most comfortable and happiest stay of our trip. We were on the top floor, looking out on the trees and forest, with birds singing to us in the morning. Staff were very friendly and helpful, and... More 

Was this review helpful? Yes 1
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

We are so happy we could be a part of your trip across the USA and make it such a positive experience here at the Candlewood Suites-Raleigh/Crabtree! Thank you for your review and pointing out our prime location with the Crabtree Valley Mall right nearby. "Comfy as home" is what we are clearly pushing to achieve and it looks like... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I was helping to move my son to Raleigh for his first job, and his apartment deal fell through when we arrived. He needed a place to stay while he located a new place, and we drove to different extended stay options in the Raleigh/Cary area. Most were very dirty and run-down. But then we came across Candlewood. The manager... More 

Was this review helpful? Yes 1
Generation42, General Manager at Candlewood Suites Raleigh - Crabtree, responded to this review

Thank you very much for your review and I am glad we could make your visit such a positive one after your negative experiences with some of our competitors. We love to be "your" hotel of choice when coming to the Raleigh area! Thank you, Darren Sheehan Area General Manager More 

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