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Extended Stay America - Raleigh - Crabtree Valley

2.0 of 5
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4810 Bluestone Drive, Raleigh, NC 27612 (Formerly Homestead Studio Suites - Raleigh - Crabtree Valley)
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Extended Stay America - Raleigh - Crabtree Valley
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Ranked #49 of 83 Hotels in Raleigh
A recent review
4 of 5 stars reviewed 4 days ago
raymond j
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89 reviews from our community

Traveler rating
    25
    16
    11
    17
    20
See reviews for
14
13
18
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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    (89)
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    (25)
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    (18)
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    (21)
  • Dec-Feb only
    (25)
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1 review
4 of 5 stars Reviewed 4 days ago NEW

The location and the rooms was nice. The staff was excellent. I would stay there again. What ever I needed the staff took care of me very quickly. The staff was very friendly. Having the mall down the street was a definite plus. I can't wait to take a trip back to Raleigh..

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Sanford, North Carolina
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

my room was dirty, bathroom was very nasty and kitchen sealing needed painting bad riftraft hanging around hotel,wouldnt send my worst enemey there to stay,had 2 days booking and left after the first nite. bad!!!!!! b ad!!!!!!!

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Cary, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

A lot of things in the room did not work. You`d have to wait for maintanance to come when they had time .Had to keep asking for things . I am dissabled and was told would take good care of me. Not even close to handicap spot. One Woman did try and came w items in a few minutes ,after... More 

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2 reviews
2 of 5 stars Reviewed 1 week ago

This hotel truly has potential. The location is decent, and the setting is off the road in a wooded area. The one compliment I will give is that it was very quiet. Unfortunately the rest is not a great story. I felt dirty the entire time I was there, because it appears the place never gets a good cleaning. My... More 

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I went to tour this property and found it in habitable the outside had trash scattered about the grounds. The doors were grungy The stairs were dirty and sticky. The room that was shown to me had not been cleaned and was overwhelming odors. The carpet was coming up from floor.

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Raleigh, North Carolina
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Due to a recent unexpected winter storm in Raleigh and the inability for me to safely drive home from work, I opted to stay one night at this hotel as it was convenient to my location. In order to accurately and fairly review my stay here, I must divide this review into two separate factors which are the hotel itself... More 

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Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of our hotel and the cleanliness is truly regrettable. We are very sorry for your experience. Your comments in regards to the customer service you received are much appreciated; yet, I was disheartened to read that there were... More 

Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2015

very hospitable and friendly. when we had issues they were handled very quickly and professionally. the employees where always ready to help with any issues. Michael McKoy was my go to guy when I had questions or issues

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the issues that you experienced during your stay. Still, I am glad that our staff handled the issues very quickly and professionally. Thank you again for your review. I do hope that you will return to our hotel, or any of our... More 

Southfield, Michigan
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 28, 2015

I would never stay at this hotel again. This place was a dump, when we arrived the check-in process took forever. Once we received our room key, we went up to our room THAT WASN'T EVEN READY TO BE OCCUPIED!! First of all, the room door was open, therefore all we had to do was push the door open only... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that the room wasn't ready for you when you arrived. As this hotel’s manager, I can assure you that I have retrained our staff on operational procedures to ensure your experience is not repeated. The staff and I... More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed February 15, 2015

They have very great customer service. The main person I dealt with as Mike McKay at the front desk. He was very kind and respectful. Anything I ask for came within a timely manner. Not like a lot of other places I have stayed where anything and everything takes forever. Everybody was great though. Very respectful Absolutely great place to... More 

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Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

Thank you so much for posting a review of our property. We look forward to welcoming you back in the future! More 

Wilson, North Carolina
1 review
2 of 5 stars Reviewed February 2, 2015

Left my drivers license. Was suppose to fax me a paper so that I can get it sent. I just went ahead and ordered another one. Also femine product was left under sink. Heard neighbors at 5 a.m. Could hear them talking and sounded like banging noises.

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Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you left your license. There was miss-communication between a team member and myself, as I was under the impression that you were going to come by and pick it up. I still have you license in our safe. To prevent this from happening again, I... More 

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