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Extended Stay America - Raleigh - Crabtree Valley

2.0 of 5
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4810 Bluestone Drive, Raleigh, NC 27612 (Formerly Homestead Studio Suites - Raleigh - Crabtree Valley)
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1 room 1 adult
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Extended Stay America - Raleigh - Crabtree Valley
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105 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

love this location of the hotel close to the mall and everything u need with great staff and clean rooms the only bad thing is if u have t moblie good luck lol bad bad reception but i lvoe the area and location

Helpful?
Thank sammy c
Ishpeming, Michigan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 13, 2015

Stayed for 4 days as I booked thru Priceline and prepaid. The room was at first okay, but upon further inspection, the bed was made poorly and I don't think it had clean bedding, and the kitchenette area had food left in the refridgerator, and crumbs of foods in the cabinets, as well as nothing to cook with, nothing to... More 

Helpful?
1 Thank Marshyliz
Edenton, North Carolina
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed September 27, 2015

We booked on Priceline so wasn't sure of what we would get, especially because some of the reviews varied. I was pleasantly surprised that when we pulled up the exterior was inviting and the location was great. We did have some problems at check in(a mix up with the rooms) but overall it was taken care of quickly with no... More 

Helpful?
Thank Rhonda A
Manager_11525, General Manager at Extended Stay America - Raleigh - Crabtree Valley, responded to this review

Thank you for taking the time to write a review of your experience. I'm so pleased to hear that you had a pleasant time with us. I’m glad that our staff provided you with great customer service and was able to quickly solve the issues you experienced at check-in. Thank you again for your review. We look forward to seeing... More 

1 review
4 of 5 stars Reviewed September 4, 2015

Rooms are renovated giving it a fresh and vibrate appeal. Again, staff is very friendly, it is very close to major highways making it easily accessible to go anywhere and shopping at the Crabtree Mall is just steps away. Very convenient.

Helpful?
Thank Derrick C
1 review
3 of 5 stars Reviewed August 17, 2015

It isn't fit for a dog to stay there. I got ill during the renovations, with bronchitis and dust pneumonia, from moving to a different room in pouring rain, in the middle of the night, my credit card was over charged and they had to nerve to say I wasn't paying and that the manager was helping me out because... More 

Helpful?
Thank Kathleen R
2 reviews
5 of 5 stars Reviewed August 16, 2015 via mobile

I arrived in Raleigh early morning while during my flight I lost my debit card, as unnerving as losing a simple piece of plastic can be I had to call and cancel my current reservation with the hotel I had booked because they only accepted major credit cards, no cash. I'd say at about 7am after my third hotel turning... More 

Helpful?
Thank kendra w
Newport, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 19, 2015

1) The room wasn't available. The fact that we wanted a King suite seemed to take the staff by surprise, even though we spoke on the phone about it a few hours earlier. 2) The AC didn't work in the King room, so the staff wanted to down-grade us to 2 queens instead. 3) We eventually took the King room,... More 

Helpful?
1 Thank mili690
1 review
5 of 5 stars Reviewed July 8, 2015 via mobile

Had a amazing stay At extended stay Crabtree Raleigh very clean room and good prompt service from the staff. Tommy, Mike and Jemel made my stay excellent and comfortable with there great sercive. From the time I checked in the staff had me feeling like a totally priority and all my needs were met very swiftly. Will be giving the... More 

Helpful?
Thank Travis B
1 review
5 of 5 stars Reviewed July 1, 2015 via mobile

Tommy and Mike were great hosts they made my stay very enjoyable. Certainly made sure I was well accommodated. When it comes to fast friendly service they made sure ti give me clean towels and had my room cleaned with fresh linen whenever i needed.

Helpful?
Thank Bashaw1
California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 1, 2015 via mobile

Priceline is currently claiming this place is comparable to Holiday Inn and Best Western on its Express Deals. It's not even close and never will be. The room reeked of cigar smoke. The smoke detector had been removed and the wires left dangling from the ceiling. The kitchen faucet was running and could not be turned off. I observed one... More 

Helpful?
1 Thank Raoul R
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