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Embassy Suites Raleigh - Durham Airport/Brier Creek

Certificate of Excellence
3.5 of 5
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8001 Arco Corporate Drive, Raleigh, NC 27617-2010
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Embassy Suites Raleigh - Durham Airport/Brier Creek
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Ranked #1 of 83 Hotels in Raleigh
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed October 23, 2013
Yong L Pittsburgh, Pennsylvania, United States
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617 reviews from our community

Traveler rating
    499
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    17
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Embassy Suites Raleigh - Durham Airport/Brier Creek
See the most recent reviews
Pittsburgh, Pennsylvania, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 23, 2013

I stay there while I was interviewed with a local company and I was impressed with all the services and facilities the hotel provided. In particular, they offer free pickup from and drive to the airport. The next evening my friend and I wanted to know where we can play poll and they scheduled a shuttle and gave us a... More 

Was this review helpful? Yes 2
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review

Dear Yong L: Thank you for posting your review of the stay at Embassy Suites RDU / Brier Creek. Our hotel does indeed offer a complimentary local and airport shuttle service, along with suite accommodations, complimentary cook-to-order breakfast and evening reception, as part of what we hope will be a useful bundle of services and high quality accommodations for our... More 

New Bern, North Carolina
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 19, 2013

Several parts of my itinerary were jumbled just prior to leaving on this trip, so when I arrived at the property, I realized I had arrived earlier than intended, i.e., before the 3 PM check-in time. Fortunately, front-desk staff were more than accommodating and had already prepared my corner suite on the top floor. The only trouble I had was... More 

Was this review helpful? Yes 1
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review

Dear drg0225: Thank you for reviewing your hotel stay at our Embassy Suites RDU / Brier Creek on TripAdvisor - I am glad that we were able to accommodate your early arrival and provide a comfortable environment for your stay. Our team strives to keep any waiting to a minimum by working ahead on our readiness for arriving guests. We... More 

Irvine, United States
1 review
1 of 5 stars Reviewed October 19, 2013

My company's policy indicated they would pay more for me to stay here than another location (which offered the same or better amenities). I informed the Embassy Suites I needed a suite to conduct work from the hotel room. I ended up in a tiny room next to vending machines and a large HVAC outlet in front of my door.... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review

Dear BrianF: I am sorry that we were not able to provide a more suitable location for your business and stay needs at our hotel. As an HHonors member, we provide all flexibility and options that we can, limited only by the level of available rooms / suites. Each opportunity to hear from our guests is of value, and we... More 

Allentown, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 15, 2013

Stayed for two nights over Columbus Day weekend to visit our daughter studying in Raleigh. Hotel was clean, nice, complimentary drinks during manager's reception, and complimentary buffet breakfast. Our room was lovely! And the price was very reasonable for what was offered. We would definitely stay there again.

Was this review helpful? Yes 1
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review

Dear Tobytoes: We are glad that you had a pleasant Columbus Day weekend visit to Raleigh, thank you for taking the time to share your review of our hotel on TripAdvisor. I am delighted that you enjoyed the accommodations and the bundled value that Embassy Suites provides. We look forward to seeing you on future visits to our area, and... More 

Phoenix, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

The property and staff are extreme in their providing a clean environment and quality experience. Being "welcomed back" as a recognized face says a lot for having staff with excellent people skills... good reason for returning again and again...

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review

Dear Robert B: Thank you so much for being one of our repeat guests. I am glad that our team has had a chance to know you and welcome you back to our hotel on several occasions. It is one of the pleasures of the hospitality industry when we have a chance to see our guests on a regular basis.... More 

Houston, Texas
Top Contributor
76 reviews 76 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 13, 2013

From the time I was picked up at the airport until 5 days later when dropped off can only say sweet. The staff was constantly asking if they could assist me in anyway. Room or should I say rooms were great. Separate bedroom from rest of area. I have stayed at Embassy Suites on multiple occasions and this was by... More 

Was this review helpful? Yes 1
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review

Dear Charlie H: I can't tell you how delighted I am to know that our team made your 5-night stay with us a pleasant one all around. Thank you for taking the time to mention the various amenities and features - suite accommodations, complimentary full breakfast with cook-to-order eggs and complimentary evening reception - that make Embassy Suites such a... More 

The Villages, Florida
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 10, 2013

We stayed at this hotel for 2 nights, October 2nd and 3rd. We are very particular hotel guests so when we saw the reviews on this hotel we wondered if it actually lived up to the reviews. I can say 100% that it did. We had a king suit, room 106. It was just perfect in every way. The room... More 

Was this review helpful? Yes 1
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review

Dear kathydnys: Thank you so much for taking the time to share your experience on TripAdvisor. We are fortunate to have a location that is convenient to many activities and an attractive, well equipped and contemporary facility, but most importantly a group of team members who take pride in their hospitality and a dedicated housekeeping team. We truly appreciate your... More 

Mechanicsville, United States
1 review
5 of 5 stars Reviewed October 4, 2013

Everything about our stay was excellent. This is the second time I have stayed at an Embassy Suites, and it was once again...excellent. I would definitely recommend this hotel or any other Embassy Suite hotel to others.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review

Dear Matthew M: Thank you for choosing our Embassy Suites RDU / Brier Creek – we appreciate the opportunity to win your loyalty for our hotel and the Embassy brand. We hope to continue to provide warm hospitality and positive experiences for your travel needs, thank you for your kind recommendation. More 

Florence, Italy
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

I had not stayed in an Embassy Suites in many years, so I was amazed at how wonderful this hotel was. Very contemporary. Beautiful lobby and bar areas. Great rooms outfitted for business and relaxation. Super clean. Great beds. Nice people. Near good shopping and restaurants. A winner.

Was this review helpful? Yes 2
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review

Dear Siobhan O: We are glad to have welcomed you back to the Embassy Suites brand of hotels…as staff members, we are also fans of the combination of facility and services that Embassy offers. Each Embassy hotel has some unique attributes, I am happy to know that our décor, people and location worked well for your travel needs – we... More 

Roanoke Rapids, North Carolina
Top Contributor
115 reviews 115 reviews
41 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed September 28, 2013 via mobile

I stayed here 2 nights while speaking at a conference. Nice, clean, comfortable room. I could gear my neighbors talking at times. Glad that was all they were doing! The breakfast was good, although the breakfast staff never spoke to me. Typically, I leave a tip even at a buffet, but when you don't even smile you don't deserve a... More 

Was this review helpful? Yes 2
TeamEmbassyBrierCrk, General Manager at Embassy Suites Raleigh - Durham Airport/Brier Creek, responded to this review

Dear sink-me: Thank you for sharing your experience at our Embassy Suites Brier Creek on TripAdvisor. I am glad to note that your stay was overall a positive one, though we seem to have neglected some of our hospitality in the breakfast service area. Our hotel and team typically deliver a quiet guest room and friendly experience, I have passed... More 

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