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Homewood Suites by Hilton Raleigh Crabtree Valley

#17 of 84 Hotels in Raleigh
Certificate of Excellence
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5400 Homewood Banks Drive, Raleigh, NC 27612
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Homewood Suites by Hilton Raleigh Crabtree Valley
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341 Reviews from our TripAdvisor Community

Traveler rating
    183
    89
    43
    16
    10
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125
60
12
111
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Yorktown, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed yesterday NEW

One clerk was on duty at check-in. He took a while to attend to us because he was on the phone. Once he got to us, the check-in process was lengthy and our HiltonHonors status was never acknowledged. The room we reserved was not available because one of his colleagues had apparently changed something earlier in the day. What?!?!? Eventually... More 

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Goldsboro, North Carolina
2 reviews
3 of 5 stars Reviewed yesterday NEW

When I checked into the room the front desk clerk seemed for timid and not wanting to be there. I figured maybe she was new and just moved on. I went to my room and the it was very clean and smelled very nice. The bathroom need very small repairs, but nothing that screamed that I needed a new room.... More 

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Calabash, North Carolina
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

When I visit this area I have stayed at this location several times. It never disappoints. Property is clean, easy to get to and the staff is accommodating. Located within walking distance of several nice restaurants and shopping. Easy to get to PNC for events.

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Raleigh, United States
1 review
5 of 5 stars Reviewed 1 week ago

The location was perfect, only 5 mins walking distance from Crabtree Valley Mall. Friendly staff and clean rooms. Complimentary Breakfast was good but dinner was better. At dinner we had wings and Bud light on tap, couldn't beet that!!!

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Ann Arbor, Michigan
6 reviews
1 of 5 stars Reviewed 2 weeks ago

We were initially given a room that was dirty and had a broken bed, broken toilet, broken closet door, a television that didn't work and an ice maker that didn't work (there are NO ice machines in the hotel, only ice makers in the refrigerators). We found hair all over the room AND in the refrigerator! The floors obviously had... More 

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Robert A, General Manager at Homewood Suites by Hilton Raleigh Crabtree Valley, responded to this review

Greetings from Homewood Suites Raleigh and thank you for your review. We apologize that you did not enjoy your stay. The satisfaction of every guest is our top priority every day. We have a diligent cleaning and inspection process for each guest room and take great pride in performing it. We do sincerely apologize that the details were not up... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Spacious, fun, friendly atmosphere at homewood suite. The staff was great check in Mr. Estaban help us so much. Mrs. Mable our breakfast hostess was so helpful very proactive, notice I was juggling plates offered me a tray. Marie our housekeeping was the best. The over cleanliness of the entire property was great. I'm so grateful to have the opportunity... More 

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Espoo, Finland
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

During past 5 years, we stayed here every May for a week. The first time, I fell in love with this hotel. But every consequent year we come and see that there are many negative changes happening. Last stay was in the end of May 2015. We discovered that all of the lobby area around the reception has been changed... More 

Was this review helpful? Yes 1
Kissimmee, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a great location. Right across the street from the Crab Tree Mall, it has a great variety of restaurants and shopping that is very convenient. We were in town for a graduation and it was only 10 minutes from downtown Raleigh. Great stay.

Review collected in partnership with Homewood Suites by Hilton

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Austin, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very nice hotel and conveniently located. One warning: We had room 107. It is too close to the elevator machinery which makes a very annoying noise a elevators go up and down. We were able to sleep undisturbed by closing the door to the bedroom, but one should be cautious when selecting a room.

Review collected in partnership with Homewood Suites by Hilton

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Washington, DC
1 review
3 of 5 stars Reviewed 3 weeks ago

I stayed here for a 3 day business trip and the internet was down the entire time. I called a 24 hour help desk and they were not able to resolve the issue. The hotel staff kindly switched me to a different room but that did not fix the issue either. I would have expected for them to give me... More 

Review collected in partnership with Homewood Suites by Hilton

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