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Extended Stay America - Raleigh - North Raleigh

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911 Wake Towne Drive, Raleigh, NC 27609
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1 room 1 adult
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Extended Stay America - Raleigh - North Raleigh
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34 Reviews from our TripAdvisor Community

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1 review
2 of 5 stars Reviewed October 2, 2015 via mobile

Front desk refused to answer simple question regarding check in time, they will not allow early check in and don't care how long you have to wait. Hall way smells counters stained, sheets look old and my room has an iron with no ironing board. The young man at the front desk did nothing to assist me and had a... More 

Helpful?
Thank Omard P
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 16, 2015

I'm very disappointed in my service at this location. Although you are supposed to receive once a week cleaning, I just never could get them to resolve the fact that my room is always skipped. I tried to get my own sheets and towels by late afternoon when I got back from work, but I was told that none were... More 

Helpful?
1 Thank Andy G

Travelers are raving about these Raleigh hotels

1 review
5 of 5 stars Reviewed August 13, 2015 via mobile

This review is long overdue, but I'd like to thank Keisha for her excellent service.. She went over and beyond taking care of my family. We had the best room. Nancy was very accommodating too. The whole staff was Awesome and I would recommend this place to my friends based on the great service!!

Helpful?
Thank Angela C
Durham, North Carolina
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 15, 2015

The room was clean, the lady working at the front desk was super friendly ( Ahlam) and was always willing to help. My original trip plans that i made were for two days when i realize that priceline made a mistake She was quick to react and and gave me options and was willing to work with me. i think... More 

Helpful?
Thank Kevind D
1 review
5 of 5 stars Reviewed July 2, 2015 via mobile

I checked in to the Extended Stay and stayed a few weeks. I have been to many hotels in my life and have never experienced anything quite like this hotel. From the moment I checked in I felt like I was staying at a family members home. Stephanie the front desk lady was so kind and friendly it shocked me.... More 

Helpful?
Thank Ttay88
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2015

Wonderful staff.....location!! Staff is very accommodating. Wifi is free and strong enough for your needs. The hotel is at the end of a road so it is very quiet. The hotel is very well situated to downtown, shopping, restaurants and main highways for travel.

Helpful?
1 Thank Wanda S
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for taking the time to write a review of your stay. I am so happy to know that you enjoyed all the amenities our hotel has to offer. I truly appreciate your comments regarding our friendly staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More 

New York City, New York, USA
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed June 18, 2015

I had booked, in advance, a room at their sister location, right next door, however, the photos on the website were VERY misleading. The Extended Stay America Hotel East is absolutely DISGUSTING! So, after talking with the Extended Stay America corporate office and explaining that I am a long time, loyal guest of their brand, but was appalled at the... More 

Helpful?
Thank T S
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I'm so pleased to hear that we were able to provide you with a home away from home experience with great customer service. The staff and I would like to thank you again for posting your review. We look forward to... More 

Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2015

Room was very tidy and sheets smelled super fresh. Manager Nancy is wonderful with people and great at her job. The maintenance team is prompt and attentive and they usually have clean linens available any time of day. Great place to stay !

Helpful?
Thank N M
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a great stay and enjoyed our clean and comfortable rooms. I truly appreciate your kind comments regarding our friendly and accommodating staff. The staff and I would like to thank you again for posting your review. We look forward... More 

1 review
3 of 5 stars Reviewed May 9, 2015 via mobile

Quiet place. Room was clean but very outdated and smoky in the hallways. They state kitchen is equipped but it's not, which was a huge inconvenience for us. Kinda cheap and cutting corners on service and value of staying there. You have to go to front desk and pick up dishes, coffee maker, etc. We did and tons of stuff... More 

Helpful?
Thank Leah A
1 review
5 of 5 stars Reviewed April 13, 2015 via mobile

Tanya and Keisha made our stay wonderful.... I plan to make reservations at this hotel more often........…..................................................................................................

Helpful?
Thank daenellec
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I'm so pleased to hear that our staff provided great customer service during your stay. Thank you again for your review. We look forward to seeing you in the future when your travels bring you back to our area. More 

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