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All 80 Raleigh hotels

Extended Stay America - Raleigh - North Raleigh

2.0 of 5 Hotel   |   911 Wake Towne Drive, Raleigh, NC 27609
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Extended Stay America - Raleigh - North Raleigh
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Ranked #71 of 80 hotels in Raleigh
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11 people have reviewed this hotel

Traveler rating
    0
    1
    1
    3
    6
See reviews for
2
Couples
0
1
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Raleigh, North Carolina
1 review
1 of 5 stars Reviewed February 13, 2014 via mobile

Management is very unprofessional,the rooms are unclean,bedbugs are present,advise you to check clothing before leaving.Safety is also an issue,in this hotel with drug dealers prevalent in hallways.Also be mindful of the managers at the west,they walk around with a clipboards ready to kick you out way before checkout.I do not recommend this hotel for long-term stay,maybe if they had another... More

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Austin, Texas
1 review
2 of 5 stars Reviewed November 18, 2013

Good location in North Raleigh. The staff was nice. The rooms were dirty. Bed was uncomfortable. The Priceline deal of $65/night was nice. The rooms were quiet, I never heard others talking while I was in my room at anytime. The hotel pictures were deceptive and misrepresented the true hotel (the hotel was cleaner and renovated in pictures). If you... More

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Harrisburg, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 16, 2013

Stayed there for 4 months on a business assignment. Front desk is excellent. Maintence person is excellent. Good value for the price. Housekeeping is hit and miss. It depends on who gets your room as to the quality of the cleaning. Grounds are kept clean and well as halls and lobby. Grab and go breakfast bar is nice for those... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our maintenance engineer and the service our staff provided to you overall. As well, I am glad that you enjoyed our common areas, your room and the grab-and-go breakfast. In regards to the housekeeping issue you commented on, I can assure... More

Raleigh, North Carolina
1 review
1 of 5 stars Reviewed November 12, 2013

Housekeeping is horrible. The place looked like my kids 'cleaned' it…debris/pamphlets behind furniture. half-*** cleaning on countertops and surfaces, carpets not vacuumed, furniture/decor weathered and dated. And, the bathroom just creepy-pubic hairs on toilet and long hairs in shower. I'm so glad I'm just here for 1 night and I pray nothing jumps on me while I'm here. And, this... More

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 9, 2013 via mobile

Booked on pet friendly hotels.com that said pets say free. Checked in was charged $56.00 for my pet, went to my room brought up the website went to the front desk were they said they never heard of that, did eventually return my money but was not happy about it. There was no TP in the room when we got... More

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Fredericksburg, Virginia
1 review
2 of 5 stars Reviewed August 15, 2013

Check in was fine. Hotel lobby & hallway to to rooms were nice; however there was a guest at the desk who smelled like weed. When I talked to the gentleman at the counter he said that he was going to have a talk with him. I didnt undertstand why he didnt put him out or call the police. The... More

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Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the odor of smoke and housekeeping is truly regrettable. We are sincerely apologize for your experience. I have contacted the local authorities and they will be assisting me in stopping this type of behavior to ensure that smoking pot does not happen again in... More

Kissimmee, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 10, 2013

Checked in OK but in then I took off my shoes and walked on the carpet. It was soaked from the AC unit leaking and my white socks were now black. Wake in the morning and find ants everywhere. Go to take a shower and the tub won't drain. I had to get out of the shower half way thru... More

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Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so sorry that your room was unclean at check-in and that our staff did not attend to your needs in the proper manner. In response to your feedback, I am working with our housekeeping staff to revamp our cleaning procedures and inspection... More

Suitland, Maryland
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 7, 2013

i visited the extended stay on wake towne in north raleigh. to start, my room had a stinch from hell, ants and only one plate in the cabinet. on my first full day i went to service desk and asked if they had room freshener and bug spray, a iron and hangers, as mine were missing. The response was no,... More

Was this review helpful? Yes 1
Raleigh, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 1, 2013

We stated here for a month while we were having work done on our house. There s 4 of us. Along with my dog. We asked about accepting dogs and the front office person Said YES! We allow pets. Well after being there 30 days. At around 10:30 at night, my youngest son was asleep. We were told we had... More

Was this review helpful? Yes 1
roadwarriornc, Regional Director of Operations at Extended Stay America - Raleigh - North Raleigh, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you were not notified of the pet fee. I appreciate you bringing this to our attention. I hope that you will contact me directly, at kmaile@extendedstay.com, should you wish to discuss this further. We would love to have another chance... More

Raleigh, North Carolina
1 review
4 of 5 stars Reviewed May 31, 2012

The location is spacious, quiet and nicely landscaped. Easy access from Wake Forest Rd (and 440). The room I requested for (non smoking) is on the ground floor and is clean and neat (including carpets). All the fixtures and appliances work like new. The only flaw I see is a torn segment near roof in the bathroom. The front-office staff... More

Was this review helpful? Yes
ChristopherTM, Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Raleigh - North Raleigh. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing... More

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Additional Information about Extended Stay America - Raleigh - North Raleigh

Also Known As:
Extended Stay America - Raleigh Hotel Raleigh
Extended Stay America - Raleigh Hotel
Extended Stay Raleigh
Extended Stay America Raleigh
Raleigh Extended Stay
Address: 911 Wake Towne Drive, Raleigh, NC 27609
Phone Number:
Location: United States > North Carolina > Raleigh
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #71 of 80 hotels in Raleigh
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Raleigh - North Raleigh 2*
Reservation Options:
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