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Extended Stay America - Raleigh - North Raleigh

2.0 of 5
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911 Wake Towne Drive, Raleigh, NC 27609
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Extended Stay America - Raleigh - North Raleigh
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32 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • All months
    (32)
  • Mar-May only
    (7)
  • Jun-Aug only
    (14)
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1 review
5 of 5 stars Reviewed 2 weeks ago

This review is long overdue, but I'd like to thank Keisha for her excellent service.. She went over and beyond taking care of my family. We had the best room. Nancy was very accommodating too. The whole staff was Awesome and I would recommend this place to my friends based on the great service!!

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Durham, North Carolina
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 15, 2015

The room was clean, the lady working at the front desk was super friendly ( Ahlam) and was always willing to help. My original trip plans that i made were for two days when i realize that priceline made a mistake She was quick to react and and gave me options and was willing to work with me. i think... More 

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1 review
5 of 5 stars Reviewed July 2, 2015 via mobile

I checked in to the Extended Stay and stayed a few weeks. I have been to many hotels in my life and have never experienced anything quite like this hotel. From the moment I checked in I felt like I was staying at a family members home. Stephanie the front desk lady was so kind and friendly it shocked me.... More 

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Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2015

Wonderful staff.....location!! Staff is very accommodating. Wifi is free and strong enough for your needs. The hotel is at the end of a road so it is very quiet. The hotel is very well situated to downtown, shopping, restaurants and main highways for travel.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for taking the time to write a review of your stay. I am so happy to know that you enjoyed all the amenities our hotel has to offer. I truly appreciate your comments regarding our friendly staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More 

New York City, New York, USA
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed June 18, 2015

I had booked, in advance, a room at their sister location, right next door, however, the photos on the website were VERY misleading. The Extended Stay America Hotel East is absolutely DISGUSTING! So, after talking with the Extended Stay America corporate office and explaining that I am a long time, loyal guest of their brand, but was appalled at the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I'm so pleased to hear that we were able to provide you with a home away from home experience with great customer service. The staff and I would like to thank you again for posting your review. We look forward to... More 

Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 18, 2015

Room was very tidy and sheets smelled super fresh. Manager Nancy is wonderful with people and great at her job. The maintenance team is prompt and attentive and they usually have clean linens available any time of day. Great place to stay !

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a great stay and enjoyed our clean and comfortable rooms. I truly appreciate your kind comments regarding our friendly and accommodating staff. The staff and I would like to thank you again for posting your review. We look forward... More 

1 review
3 of 5 stars Reviewed May 9, 2015

Quiet place. Room was clean but very outdated and smoky in the hallways. They state kitchen is equipped but it's not, which was a huge inconvenience for us. Kinda cheap and cutting corners on service and value of staying there. You have to go to front desk and pick up dishes, coffee maker, etc. We did and tons of stuff... More 

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1 review
5 of 5 stars Reviewed April 13, 2015 via mobile

Tanya and Keisha made our stay wonderful.... I plan to make reservations at this hotel more often........…..................................................................................................

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I'm so pleased to hear that our staff provided great customer service during your stay. Thank you again for your review. We look forward to seeing you in the future when your travels bring you back to our area. More 

1 review
5 of 5 stars Reviewed March 19, 2015

My stay was very pleasant, clean and the staff was very professional and on top of it! Patricia, the desk clerk was especially considerate and very helpful...very professional! I was very surprised that it's considered a 2 star.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

It is so rewarding to read that you had such a good stay with us. Thank you for your comments. I'm so pleased to hear that our staff provided great customer service. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

1 review
5 of 5 stars Reviewed February 27, 2015

Our stay was wonderful. Very clean and visually appealing rooms, the staff went over and beyond for our accommodations and needs. Tanya especially was absolutely perfect. She helped me with so many things and was so friendly and helpful and went to great lengths to make sure my family had what we needed. I cannot say enough good things about... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that Tanya was providing you with great customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

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