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Extended Stay America - Raleigh - North Raleigh

2.0 of 5
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911 Wake Towne Drive, Raleigh, NC 27609
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Extended Stay America - Raleigh - North Raleigh
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Ranked #57 of 82 Hotels in Raleigh
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24 reviews from our community

Traveler rating
    4
    4
    2
    4
    10
See reviews for
3
1
4
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
  • All months
    (24)
  • Mar-May only
    (5)
  • Jun-Aug only
    (8)
  • Sep-Nov only
    (7)
  • Dec-Feb only
    (4)
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1 review
5 of 5 stars Reviewed 2 weeks ago

My stay was very pleasant, clean and the staff was very professional and on top of it! Patricia, the desk clerk was especially considerate and very helpful...very professional! I was very surprised that it's considered a 2 star.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 weeks ago

Our stay was wonderful. Very clean and visually appealing rooms, the staff went over and beyond for our accommodations and needs. Tanya especially was absolutely perfect. She helped me with so many things and was so friendly and helpful and went to great lengths to make sure my family had what we needed. I cannot say enough good things about... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that Tanya was providing you with great customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
2 of 5 stars Reviewed February 20, 2015

The rooms are not clean. The seals around the tub are cracking. The mirror had water damage. The towels feel like sandpaper. Unless you bring all your own linens and amenaties stay somewhere else. There are hotels around for the same price that are cclean.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your accommodations did not meet your expectations. In response to your feedback, I am coaching and training my staff to be more diligent when inspecting rooms. Thank you very much for providing us with your feedback. If you would like to discuss this further, please... More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed December 11, 2014

I have stayed with this Extended Stay since the very end of September as I am saving and waiting to get established in a house. Location was very important to me as well as concerns for comfort and safety due to my long-term residence. From the day I checked in to the present, I have been treated with utmost respect... More 

Was this review helpful? Yes
Manchester, New Hampshire
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 10, 2014

This is a dirty place and no towels, shampoo. It is just not a good place to be after a long drive. The room had this smell, please do your self a favor and run. It looks nothing like the pics on the web.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for your recent review of your stay. The missing items in your room and the odor you described are unacceptable, and I sincerely apologize for your experience. I am reviewing this with my staff to ensure that we are properly stocking rooms and eliminating odors so that this does not happen again in the future. Thank you very... More 

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 18, 2014

This is a very good multiple day basic stay hotel if budget is an important consideration. Breakfast is also very basic and could be improved but adequate if you just want something on the go, but be careful because setup cuts into the start times.

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Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 14, 2014

Recently stayed here area was very dark.people hanging around all hours and I'm as summing street woman too.staff was very rude and inappropriate. they charged a 50 deposit claimed when I checked I'd get it back but they claimed later they never said it.just a terrible experience.no one should stay here unless you use drugs

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for your recent review of your stay. I am so disappointed to hear that you did not feel safe at our hotel. In response to your feedback, we have upgraded our exterior lighting. I have also shared your concerns with my security staff and they will be working closely with local police to ensure that your experience is... More 

1 review
4 of 5 stars Reviewed August 29, 2014

We recently stayed at this hotel. The staff and management were just wonderful and the room was clean and spacious. The parking lot was well lit and safe. I loved the on site laundry. I would definitely stay there again.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for your recent review of your stay. I am so pleased to read that you found your room to be clean and spacious, and that you received such excellent service from my staff. We are thrilled to know that you would stay with us again. Thank you again for posting your review. I do hope that you will... More 

1 review
4 of 5 stars Reviewed August 19, 2014

The manager's I've delt with personally have been good. Im still staying here so I may update my ratings but so far its been fine here. The rooms are good. I have a pretty big room myself. Yhere picky about people smoking here. If you're caught they take it seriously. The people who stay here are good and bad but... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

Thank you for taking the time to write a review about our hotel. We are so glad to hear that we have exceeded your expectations and that you are having a pleasant stay with us. Thank you again for your kind words. We hope you enjoy the remainder of your stay and that we see you again soon. More 

1 review
5 of 5 stars Reviewed August 18, 2014

I absolutely love extended stay. I've always had an enjoyable stay. My service is always on point, especially during the forth of July weekend. The staff are friendly and I'm always greated with such hospitality. You can't beat the affordable prices either. I love to save, so this is a plus in my book. This review is from my July... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - North Raleigh, responded to this review

We read your comments, and would like to thank you for writing such a great review about our hotel. We truly appreciate your comments regarding the service you received and our affordable rates. We are thrilled to hear that we are your go-to hotel while on vacation. Thank you again for posting your review. We hope to see you again... More 

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