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Four Points by Sheraton Charlotte - Pineville

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9705 Leitner Drive, Pineville, NC 28134
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Four Points by Sheraton Charlotte - Pineville
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160 Reviews from our TripAdvisor Community

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Houston
Level Contributor
5 reviews
4 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

After traveling all day, we finally checked into the hotel about 9 pm. I noticed what I thought was a spot on the bathroom wall which turned out to be some kind of bug. I noticed another one just above the hotel room door. The young lady on duty did her best to accommodate us and moved us to another... More 

Helpful?
Thank Solady1966
2 reviews
5 of 5 stars Reviewed December 21, 2015 via mobile

Nice staff and great atmosphere. Perfect location for great shopping and eating. Not to far from downtown Charlotte. Nice breakfast setting with good food. Every time I'm in the area , it will be my hotel of choice.

Helpful?
Thank Zachary B
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

On behalf of the staff here at The Four Points by Sheraton Pineville we are very happy to hear you enjoyed your stay. Our breakfast area is where most of our guest start their day and we try to always make sure your day is started with relaxation and ease. Our location is a prime area for anyone needing to... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 17, 2015 via mobile

The hotel is nice. The staff is friendly and helpful. The room was pretty and clean. We had a refrigerator, a microwave, and a sitting area . The WiFi wasn't great, but we didn't spend a lot of time in the room. I would stay there again.

Helpful?
Thank metee007
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

We here at the Four Points appreciate your positive feedback on our hotel. We are glad to know you could make use of the refrigerator and microwave, we try to make the stay as convenient as possible for the guest. We are pleased that you guys were happy with your stay and look forward to your return. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 13, 2015 via mobile

Clean, comfortable and affordable. We stopped for one night on a Florida to Ontario drive. The staff were friendly and very attentive. The $5 breakfast deal was also worthwhile with very good table service. Definitely recommended and well worth the price.

Helpful?
Thank Adrian M
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you for taking time out to provided us with feedback. Providing a clean and friendly environment is something we pride ourselves in. Accommodating guest with a full service breakfast is one way we can help to be sure guests start their day in a good way. We are very happy to know you enjoyed your stay and hope to... More 

1 review
5 of 5 stars Reviewed December 11, 2015 via mobile

A well designed and well kept hotel with the best beds in pineville. Loved the veggie quiche and real continental breakfast. Truly great accommodations for the traveler, quietly located in between shops and a migratory bird sanctuary. The service was 1st class!

Helpful?
Thank Justin Dean M
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you first for the great feedback on our hotel. We love to provide a service that is accommodating to our wide range of guests. It is important to us that our guest feel comfortable and welcome. On behalf of the hotel we would like to thank you again and of course welcome you back anytime you are in the... More 

Chicago,il
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 29, 2015 via mobile

We have been in town for a few weeks and this was the first hotel in the area we stayed at. For those of you unaware, the hotels in this area get really booked up midweek due to business travel. This hotel was not as great as the reviews I read: Liked - Room was clean. Did not like -... More 

Helpful?
Thank tagsmile
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi tagsmile, We read your comments regarding your stay with us and we were unhappy to hear your stay did not meet your expectations. Your comments are a vital part of improving service and amenities to better suit our guests. Only through your feedback and other guest comments can we see areas that could be improved and services that could... More 

Fairfield, OH
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed October 26, 2015 via mobile

Great rates. Very friendly staff. Our king room was large and well appointed. Very quiet. There were groups of youth athletes staying but we hardly noticed. Hotel does charge for breakfast. We aren't messy so we took advantage of their green program, if you skip maid service get a voucher.

Helpful?
Thank exteacher60
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

First we would like to thank you for your positive review on The Four Points by Sheraton. Are goal when we have young athletes is for them to not disturb our other guest, so to here that you guys enjoyed your stay and had no trouble out of them is very important to us. We are very glad you guys... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 5, 2015

Our experience staying at the Four Points by Sheraton was absolutely wonderful! When you walk in, you are delighted with an elegant lobby and a pleasant fragrance that you will not forgot, nor will you want to! The staff at the check-out counter were extremely nice and the definition of true customer service. The rooms are very clean, and I... More 

Helpful?
2 Thank Jesse T
Guest_Ser_Manager, Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Jesse T, We can't wait for your return to our hotel! On behalf of Four Points by Sheraton Pineville we thank you for such a glowing review. Our staff strives hard everyday to provide great service to our guests and clean, fresh rooms for your lodging needs. We are happy to hear you enjoyed your stay as well as... More 

North Carolina
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 26, 2015

Arrived late (9:45 p.m.) after a very long and stressful drive. There was a line at check-in as there was only one staff member of duty and the customer was being difficult (about what I don't know). While my husband checked in I walked over to the bar/grille to see if they were still serving dinner. The great bartender and... More 

Helpful?
2 Thank JSL6
Guest_Ser_Manager, Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi JSL6, Thank you for taking the time to review us online. We appreciate your wonderful comments about our staff and service. Your review is critical in that it provides us the feedback we need to improve or continue providing excellent service. We greatly appreciate you choosing our hotel for your lodging needs and of course invite you back whenever... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 20, 2015 via mobile

Check in was fast with no hassle. Staff is friendly, prompt and attentive, especially at breakfast. Accommodations are modern, roomy and extremely comfortable. They also have a small lounge that serves beer & wine with even a few craft beers on tap. Breakfast is no frills but good bang for the buck. Definitely staying here again!

Helpful?
2 Thank Flip P
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Flip P, We are pleased to hear you enjoyed your stay at the Four Points by Sheraton Pineville. Your review was both appreciated and flattering. We train and educate vigorously our staff in all areas of service. We want to be the cleanest, friendliest, and most efficient hotel in our business. Your comments are vital for our moral and... More 

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