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Four Points by Sheraton Charlotte - Pineville

Certificate of Excellence
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9705 Leitner Drive, Pineville, NC 28134
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Four Points by Sheraton Charlotte - Pineville
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Four Points by Sheraton Charlotte - Pineville
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139 Reviews from our TripAdvisor Community

Traveler rating
    74
    42
    15
    5
    3
See reviews for
39
20
22
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Littleton, Colorado
2 reviews
5 of 5 stars Reviewed yesterday NEW

My mother and I had the pleasure of staying at this location for 2 nights while helping my brother and his family pack and move. I was very pleased with how clean the hotel was both on the inside and outside, as well as the spacious room, and the good condition of the bed (not too firm, not too soft)... More 

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Sydney, Nova Scotia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Great hotel , staff very friendly, and helpful. Nice perks with your room , go green and receive valuable coupons. Buffet excellent , rooms very well appointed , great location. Were there for Nascar race perfect only 40km from Charlotte Motor Speedway. Close to malls and lots of shopping. Excellent rate

Review collected in partnership with this hotel

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Indiana
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here while visiting our son and daughter in law for Christmas. We had never stayed at a Sheraton but were happily surprised at the size and configuration of our room. It was their normal king room but it was set up like a suite with a separate sitting area. We were able to have our... More 

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Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff at check-in was great. Had a couple of drinks at hotel bar and met some neat travelers. As for room, Sheratons/Four Points are clearly a step below Aloft (and couple steps below Westin) in brand chain for quality. Definitely a fair price for the quality. Would put this on par with a Holiday Inn Express (awesome value hotel in... More 

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Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

We would like to first thank your for taking your time to write such a positive review for us here at the Four Points by Sheraton. As a chain in the Starwood brand we like to consider our establishment more of the family style. We thank you for your review and as always we welcome you back when your in... More 

Fenwick Island, Delaware
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 weeks ago

Reserved a room for 2 nights in April using my SPG points. We were on our way home from Florida and stopped in Charlotte to visit family. We were pleasantly surprised by the quality, cleanliness of the hotel, as well the accommodating staff. We will definitely stay there again!

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Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you for giving us here at The Four Points by Sheraton Pineville such a wonderful review. We like to think of our hotel as one of the cleanest places with the nicest staff. We pride ourselves on accommodating our guest in the best way possible. Please be sure the next time your in the area visiting family you give... More 

Northampton, Massachusetts
Top Contributor
115 reviews 115 reviews
20 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here May 6 for 1 night on a business trip though North Carolina. My name was listed on a welcome board at the hotel's entrance. A nice touch. Staff is super friendly and helpful. There is a good restaurant in the hotel. My room was very good with all the amenities. Comfortable bed, pillows, super clean, good bathroom... More 

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Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you for taking your time to write such a wonderful review after your stay here at the Four Points by Sheraton Pineville. We are glad to hear you enjoyed your name on our welcome board. We strive to go above and beyond to make our guest feel special and welcomed. We also like our geographical location and that you... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 27, 2015 via mobile

Had the pleasure of staying here on business more than a year ago. Upon my return, I was surprised when one of the staff, John, remembered my name and delighted when the next morning he had made my favorite eggs. Best staff ever! I would rate the hotel 5 stars if the doors would shut a little more quietly.

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Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

On behalf of Four Points by Sheraton Pineville I would like to thank you for taking the time to write such a positive review of our hotel. We take great pride in providing the best quality customer service. John has always worked hard to make sure his guests are satisfied and will appreciate the kind words. As always we invite... More 

Salem
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 6, 2015

Booked on Hotwire, never sure about which room type I'm getting. Need two queens, as my teenage daughter and I were traveling to visit colleges. We arrived at 1am, in the middle of the nightly audit and the computers were in process with that. Elsa at the front desk promised to find a suitable room and by the time I... More 

Was this review helpful? Yes 1
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Mark N, Thank you for taking the time to review our hotel and your stay with us. We are glad to hear we were able to satisfy your needs and provide you with excellent service as well. Our staff takes pride in the appearance and cleanliness of the hotel and strive even harder to make guest happy. We hope... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2015

I've stayed at this hotel on a number of occasions but this is the first time I've written a review. I travel every weekend and stay at different hotels. The service at most hotels is hit or miss, very inconsistent. This particular hotel has been great everyte I've been here. Chelsea , she works at the bar, is excellent. No... More 

Was this review helpful? Yes 1
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi 39648, Thank you for your wonderful comments about your experience at our hotel. We first appreciate your loyalty to our brand and hotel, but also for taking the time to review us. Chelsea and the rest of the team work hard and train daily in order to provide the highest level of customer service. We are delighted it did... More 

Michigan
2 reviews
5 of 5 stars Reviewed March 26, 2015

i really enjoyed my stay at 4 points sheraton in pineville nc. my name is louis and i want to let you know you have a very nice lady at front desk by the name of lisa. she took care of all of us at the hotel with a pretty smile and always had fresh coffee for us in the... More 

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Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi loius z, On behalf of Four Points by Sheraton Charlotte/Pineville we would like to thank you for taking the time to complete a trip review for our location. We are excited to hear that you enjoyed your stay and especially the service of Elisa our associate. Elisa and the rest of our staff work hard daily to make sure... More 

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