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Four Points by Sheraton Charlotte - Pineville

Certificate of Excellence
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9705 Leitner Drive, Pineville, NC 28134
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Four Points by Sheraton Charlotte - Pineville
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141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Kilmarnock, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel! Room was very comfortable and extremely clean. Manager (Julie) was so helpful -- was interested in hearing our comments and acted quickly on our concerns. One of our family members had a medical issue and the hotel could not have been more accommodating in assisting with needs. Shopping and restaurants in walking distance.

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

On behalf of The Four Points by Sheraton Pineville staff we would like to thank you for your review. Anytime a guest has a medical emergency we do our best to make sure our staff is well trained in how to react and how to handle such situations. We are glad to hear that Julie took the extra time to... More 

San Antonio, Texas
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm on the road a good bit. When I travel to the Charlotte area I try to book a room here. The hotel is nice and quiet and they have special rooms for spg members. The staff is nice, very efficient. It's located right across the street from a mall, and there are a number of restaurants conveniently located. Always... More 

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you for taking time out of your day to write such a great review of our hotel here at The Four Points by Sheraton Pineville. We strive to reach out to our SPG guest and make them feel special. As a SPG member people tend to spend a lot of time in hotels away from family and we try... More 

Littleton, Colorado
2 reviews
5 of 5 stars Reviewed 4 weeks ago

My mother and I had the pleasure of staying at this location for 2 nights while helping my brother and his family pack and move. I was very pleased with how clean the hotel was both on the inside and outside, as well as the spacious room, and the good condition of the bed (not too firm, not too soft)... More 

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you so much for your wonderful review of our establishment. We are glad to hear you enjoyed our one of a kind four comfort mattress and that you had a honest comfortable stay. As always the next time you are in our area we invite you back! More 

Sydney, Nova Scotia
1 review
5 of 5 stars Reviewed 4 weeks ago

Great hotel , staff very friendly, and helpful. Nice perks with your room , go green and receive valuable coupons. Buffet excellent , rooms very well appointed , great location. Were there for Nascar race perfect only 40km from Charlotte Motor Speedway. Close to malls and lots of shopping. Excellent rate

Review collected in partnership with this hotel

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

We at the Four Points greatly appreciate the positive feedback from your stay. We are glad you enjoyed our location, we like to think we are in a prime geographical location. We hope that next year when you return for the race you remember our hotel! More 

Indiana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 22, 2015

My husband and I stayed here while visiting our son and daughter in law for Christmas. We had never stayed at a Sheraton but were happily surprised at the size and configuration of our room. It was their normal king room but it was set up like a suite with a separate sitting area. We were able to have our... More 

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Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you for taking time out and giving us such an amazing review here at the Four Points by Sheraton Pineville. We are glad you were able to enjoy the holidays with your family. We like to think of our hotel as family oriented. Thanks again and as always the next time you are in the area visiting we welcome... More 

Atlanta, Georgia
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 17, 2015

Staff at check-in was great. Had a couple of drinks at hotel bar and met some neat travelers. As for room, Sheratons/Four Points are clearly a step below Aloft (and couple steps below Westin) in brand chain for quality. Definitely a fair price for the quality. Would put this on par with a Holiday Inn Express (awesome value hotel in... More 

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Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

We would like to first thank your for taking your time to write such a positive review for us here at the Four Points by Sheraton. As a chain in the Starwood brand we like to consider our establishment more of the family style. We thank you for your review and as always we welcome you back when your in... More 

Fenwick Island, Delaware
Level Contributor
7 reviews
5 of 5 stars Reviewed May 12, 2015

Reserved a room for 2 nights in April using my SPG points. We were on our way home from Florida and stopped in Charlotte to visit family. We were pleasantly surprised by the quality, cleanliness of the hotel, as well the accommodating staff. We will definitely stay there again!

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you for giving us here at The Four Points by Sheraton Pineville such a wonderful review. We like to think of our hotel as one of the cleanest places with the nicest staff. We pride ourselves on accommodating our guest in the best way possible. Please be sure the next time your in the area visiting family you give... More 

Northampton, Massachusetts
Level Contributor
115 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed May 9, 2015

I stayed here May 6 for 1 night on a business trip though North Carolina. My name was listed on a welcome board at the hotel's entrance. A nice touch. Staff is super friendly and helpful. There is a good restaurant in the hotel. My room was very good with all the amenities. Comfortable bed, pillows, super clean, good bathroom... More 

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Thank you for taking your time to write such a wonderful review after your stay here at the Four Points by Sheraton Pineville. We are glad to hear you enjoyed your name on our welcome board. We strive to go above and beyond to make our guest feel special and welcomed. We also like our geographical location and that you... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 27, 2015 via mobile

Had the pleasure of staying here on business more than a year ago. Upon my return, I was surprised when one of the staff, John, remembered my name and delighted when the next morning he had made my favorite eggs. Best staff ever! I would rate the hotel 5 stars if the doors would shut a little more quietly.

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

On behalf of Four Points by Sheraton Pineville I would like to thank you for taking the time to write such a positive review of our hotel. We take great pride in providing the best quality customer service. John has always worked hard to make sure his guests are satisfied and will appreciate the kind words. As always we invite... More 

Salem
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 6, 2015

Booked on Hotwire, never sure about which room type I'm getting. Need two queens, as my teenage daughter and I were traveling to visit colleges. We arrived at 1am, in the middle of the nightly audit and the computers were in process with that. Elsa at the front desk promised to find a suitable room and by the time I... More 

Was this review helpful? Yes 1
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Mark N, Thank you for taking the time to review our hotel and your stay with us. We are glad to hear we were able to satisfy your needs and provide you with excellent service as well. Our staff takes pride in the appearance and cleanliness of the hotel and strive even harder to make guest happy. We hope... More 

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