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Four Points by Sheraton Charlotte - Pineville

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9705 Leitner Drive, Pineville, NC 28134
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Four Points by Sheraton Charlotte - Pineville
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Four Points by Sheraton Charlotte - Pineville
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133 reviews from our community

Traveler rating
    70
    41
    14
    5
    3
See reviews for
36
19
22
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
  • All months
    (133)
  • Mar-May only
    (39)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (28)
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1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

Had the pleasure of staying here on business more than a year ago. Upon my return, I was surprised when one of the staff, John, remembered my name and delighted when the next morning he had made my favorite eggs. Best staff ever! I would rate the hotel 5 stars if the doors would shut a little more quietly.

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Salem
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Booked on Hotwire, never sure about which room type I'm getting. Need two queens, as my teenage daughter and I were traveling to visit colleges. We arrived at 1am, in the middle of the nightly audit and the computers were in process with that. Elsa at the front desk promised to find a suitable room and by the time I... More 

Was this review helpful? Yes 1
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Mark N, Thank you for taking the time to review our hotel and your stay with us. We are glad to hear we were able to satisfy your needs and provide you with excellent service as well. Our staff takes pride in the appearance and cleanliness of the hotel and strive even harder to make guest happy. We hope... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 28, 2015

I've stayed at this hotel on a number of occasions but this is the first time I've written a review. I travel every weekend and stay at different hotels. The service at most hotels is hit or miss, very inconsistent. This particular hotel has been great everyte I've been here. Chelsea , she works at the bar, is excellent. No... More 

Was this review helpful? Yes 1
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi 39648, Thank you for your wonderful comments about your experience at our hotel. We first appreciate your loyalty to our brand and hotel, but also for taking the time to review us. Chelsea and the rest of the team work hard and train daily in order to provide the highest level of customer service. We are delighted it did... More 

Michigan
2 reviews
5 of 5 stars Reviewed March 26, 2015

i really enjoyed my stay at 4 points sheraton in pineville nc. my name is louis and i want to let you know you have a very nice lady at front desk by the name of lisa. she took care of all of us at the hotel with a pretty smile and always had fresh coffee for us in the... More 

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Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi loius z, On behalf of Four Points by Sheraton Charlotte/Pineville we would like to thank you for taking the time to complete a trip review for our location. We are excited to hear that you enjoyed your stay and especially the service of Elisa our associate. Elisa and the rest of our staff work hard daily to make sure... More 

1 review
5 of 5 stars Reviewed March 23, 2015

Definitely recommended. All the staff was super nice, especially the driver Justin. He told me the best spots for the city and and some great places to eat. Not to mention he drove me there. I had a great time and can't wait to visit the area again.

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Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi TravelLVRjustbecause, Thank you for taking the time to review your stay at our hotel. We are happy to hear that our staff provided you with excellent service and were able to point you in the right direction. We strive to provide service like this 365 days of the year and your comments help us to maintain a high level... More 

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2015

Frequent travel to Charlotte. I must say this is one of the best fourpoints experience for me. Excellent staff and great service by each staff member. My room If you are looking for a place to stay in South Charlotte, I would highly recommend this place....

Was this review helpful? Yes 1
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Hemal P, Thank you for being a loyal guest at our hotel. We look forward to seeing you everytime you are in town and we appreciate you taking the time to give us such a great review. We will continue to strive for the highest service and can't wait to see you again. Thank You More 

Belmont, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2015 via mobile

I stayed at your hotel in March and enjoyed the stayAnD Elisa at front desk was very professional.when I came in she greeted me with a warm smile.she seemed to know exactly how to make u smile. I was put n a nice room n was also told about breakfast.she. ask me if I wanted a wake up call and... More 

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 7, 2015

This by far is one of the best Four Points by Sheraton Hotels I've ever stayed at in the 16 years I have been staying at Starwood Hotels. I have stayed at many Sheraton and Four Points Hotels over the years and this one is the best with a great, professional, and friendly staff. I'm an SPG Lifetime Platinum Member... More 

Was this review helpful? Yes 1
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Greg8376, We are pleased to hear you had a memorable stay at our hotel. Thank you for taking the time to write such a glowing review for us about your experience. Your feedback and comments will only help us strive to earn your business and loyalty even more. We thank you for being a valued Starwood customer and invite... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2015 via mobile

Great place to stay and great servic julie and chelsea are awesome. Front desk was friendly Rooms are big will stay again …… ...........................…… . ..… ............................................

Was this review helpful? Yes 1
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi rpoulnott, We are glad to hear you enjoyed your time at our hotel. We appreciate you taking the time to comment on our service and employees. Guest feedback keeps our staff striving to do better and makes us feel good at the same time. We cannot wait for your return and we wish you safe travels. Thank You More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2015

I travel extensively throughout the southeast. This is one of the nicest, cleanest hotels I stay at. The staff is very friendly and accommodating. The bar is a nice setup to relax and the bartenders are friendly. I stay there every time I come to the Pineville area...I highly recommend you trying this place out.

Was this review helpful? Yes 1
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi AbsfmRobert, We appreciate you taking time out your day to provide us with much needed comments and opinions about your stay. In order for us to maintain a certain standard and guest satisfaction these reviews are critical to overall success. We are glad to hear that we are your hotel of choice in Pineville and proud that we have... More 

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