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Four Points by Sheraton Charlotte - Pineville

3.0 of 5 9705 Leitner Drive, Pineville, NC 28134
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Certificate of Excellence 2014
Four Points by Sheraton Charlotte - Pineville
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Four Points by Sheraton Charlotte - Pineville
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109 reviews from our community

Traveler rating
    53
    34
    14
    5
    3
See reviews for
29
19
19
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (29)
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New York City, New York
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for a few nights last week. Was upgraded to a huge suite as a Platinum guest. Check in was quick and very friendly. The room was enormous and laid out well. Good furniture, and the bathroom was big as well. Two minor complaints. First, the pillows were very lumpy. Mattress was comfy but the pillows could use some help.... More

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Neil S, As a platinum guest and frequent visitor to Starwood Hotels we are excited to hear your review of our hotel and how you enjoyed your stay. Your feedback is critical to improving in all areas of service to our guests. We were delighted that you felt comfortable and that the room was up to your expectations. We... More

Berkshire, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great stay. Staff friendly and very welcoming. Touring with the PINK HEALS TOUR in the US. I flew in last night from the UK, and got to enjoy much needed rest at this wonderful property. Thank you to eveyone who welcomed me.

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi 804Mike, On behalf of the Four Points by Sheraton Pineville we would like to thank you for choosing our hotel for your lodging needs. Not only are we excited you enjoyed your stay, but we are very thankful you left us a glowing review via Tripadvisor. We will continue to maintain our high standards in regards to service and... More

Fort Lauderdale, Florida
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a nice hotel. I chose to stay here rather than pay the elevated prices of the uptown hotels on the night of a Panthers game. I was pleasantly surprised. The hotel is quiet and very clean. The staff was welcoming. I stayed on the 5th floor for SPG members. My room was very spacious. The bed could have... More

Was this review helpful? Yes
Guest_Ser_Manager, Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi FLLKEVIN, The Four Points Charlotte-Pineville is a great place to have a simple, comfortable stay for whatever brings you to the Charlotte area. We are happy to hear that you enjoyed our hotel and amenities we have to offer. Unfortunately you couldn't stay another night, but we do invite you back the next Panther game or whatever reason brings... More

New Bern, North Carolina
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this location and found the rooms to be spacious, clean, and comfortable. I checked in late and was out first thing in the morning. I was able to grab a quick breakfast on my way out but most importantly, I was able to get a good nights rest. My room was right by the elevator, but I... More

Was this review helpful? Yes
Guest_Ser_Manager, Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi NewBern2014, Thank you for taking the time to provide such a positive review about the hotel. Collectively we work hard and dedicate ourselves in providing a comfortable and memorable experience for the guests. We are happy to hear you received a good nights rest and was able to grab some breakfast we offer every morning. We value your business... More

Raleigh, North Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 24, 2014

We booked a block of rooms for a sports tournament in the area. The arrangements and reservation process were smooth, the rooms were nice (and big) and the location was quite good -- almost walking distance to lots of casual restaurant chains. It would have been nice if there was a grocery store nearby, but that's really just nit-picking. There... More

Was this review helpful? Yes 1
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi NC_traveler1998, Thank you for taking the time to review our hotel regarding your group stay. We are pleased to hear you enjoyed our location and the comfortability of rooms. We strive to maintain a clean facility and a staff that will always work hard to get better. Thankfully we were able to accommodate your request for the pizza party... More

New Hampshire
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed May 21, 2014

It's one thing to have a problem, it's another to have a problem and ignore it. If you just want to browse some sites, the internet was fine. But there was not enough bandwidth to connect to my VPN. I asked at the front desk and was told it's a common complaint. I'm sorry, but it's 2014 and business travelers... More

Was this review helpful? Yes
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi BuckyRottweiler, On behalf of Four Points by Sheraton Pineville we appreciate you taking the time to give us feedback about our hotel and services. Without these reviews and comments it would be much harder to get better and learn about our guests. We apologize the internet speed didn't match your needs during your stay with us. We are constantly... More

Ahoskie, NC
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 13, 2014

Had reservation for two nights, Sat & Sun nights. Arrived a little early, no problem with early arrival, as Shannon was so pleasant. Also provided room near elevator as I was really too tired to walk too far down the hall. Enjoyable stay after I figured best thermostat setting on second day..... Will stay again!

Was this review helpful? Yes
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi RitaBAhoskie_NC, Thank you for taking the time to write us a review regarding your stay. Four Points by Sheraton Pineville takes pride in delivering great customer service and providing everything a guest may need to have a comfortable stay. We are pleased to hear Shannon handled all your needs and you felt comfortable while you were here. Please come... More

Farmingdale, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 5, 2014

I chose this hotel based on the very good reviews and the fact that they had room service-clearly anyone that left a good review does not have a high expectation regarding customer service. The room was clean, felt sort of like a dungeon but it was clean-only positive I can give you. Now, let me get to what I was... More

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Dominique C, On behalf of the Four Points by Sheraton Charlotte-Pineville we would like to thank you for taking the time to give us feedback about your stay. We understand that your stay was not to the level of service you expected from the past reviews and we appreciate your honesty in the feedback you provided. Through sharing your... More

Christiansburg, Virginia
Contributor
19 reviews 19 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 23, 2014

I had high expectations from this hotel. I have stayed there before but I was disappointed this time. We checked in, were given our room key and then spent about 5 minutes trying to get the door open. I went back to the desk (all my luggage in hand) and was given new keys, the second set of keys didn't... More

Was this review helpful? Yes 1
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Kim H, On behalf of the Four Points by Sheraton Pineville I would like to thank you for taking the time to provide us with feedback from your stay. In order for us to improve and maintain a certain standard of services and products guest feedback is essential in getting this accomplished. With the emphasis we put on guest... More

temecula
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 5, 2014

Has a very 'homey' feel when you walk in. Room had a very neat layout with a king bed and a pullout sofa. Huge bathroom, lots of furniture. Just a very cool room that was well worth the money.. No complaints. Room was clean and comfortable. Breakfast was $5 and was definitely worth it..a lot of restaurants nearby for dinner.

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi temecula951, Thank you for taking the time to give our hotel such a good review. Not only do we pride ourselves on guest service we try even harder to maintain a clean, comfortable facility for all guests to enjoy. We are also excited to hear you enjoyed the breakfast and the convenient location to shopping/restaurants. We appreciate your stay... More

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Additional Information about Four Points by Sheraton Charlotte - Pineville

Address: 9705 Leitner Drive, Pineville, NC 28134
Phone Number:
Location: United States > North Carolina > Pineville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Charlotte - Pineville 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Four Points By Sheraton Charlotte - Pineville Hotel Pineville
4 Points By Sheraton Charlotte - Pineville
Best Western Pineville
Pineville Best Western

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