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All 6 Pineville hotels

Four Points by Sheraton Charlotte - Pineville

3.0 of 5 Hotel   |   9705 Leitner Drive, Pineville, NC 28134
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79%
Ranked #4 of 6 hotels in Pineville
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 24, 2014
NC_traveler1998 Raleigh, North Carolina
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  • Reviews (105)
  • Photos (10)
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105 people have reviewed this hotel

Traveler rating
    50
    33
    14
    5
    3
See reviews for
29
19
17
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
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English first
Raleigh, North Carolina
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2014

We booked a block of rooms for a sports tournament in the area. The arrangements and reservation process were smooth, the rooms were nice (and big) and the location was quite good -- almost walking distance to lots of casual restaurant chains. It would have been nice if there was a grocery store nearby, but that's really just nit-picking. There... More

Was this review helpful? Yes 1
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi NC_traveler1998, Thank you for taking the time to review our hotel regarding your group stay. We are pleased to hear you enjoyed our location and the comfortability of rooms. We strive to maintain a clean facility and a staff that will always work hard to get better. Thankfully we were able to accommodate your request for the pizza party... More

New Hampshire
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed May 21, 2014

It's one thing to have a problem, it's another to have a problem and ignore it. If you just want to browse some sites, the internet was fine. But there was not enough bandwidth to connect to my VPN. I asked at the front desk and was told it's a common complaint. I'm sorry, but it's 2014 and business travelers... More

Was this review helpful? Yes
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi BuckyRottweiler, On behalf of Four Points by Sheraton Pineville we appreciate you taking the time to give us feedback about our hotel and services. Without these reviews and comments it would be much harder to get better and learn about our guests. We apologize the internet speed didn't match your needs during your stay with us. We are constantly... More

Ahoskie, NC
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 13, 2014

Had reservation for two nights, Sat & Sun nights. Arrived a little early, no problem with early arrival, as Shannon was so pleasant. Also provided room near elevator as I was really too tired to walk too far down the hall. Enjoyable stay after I figured best thermostat setting on second day..... Will stay again!

Was this review helpful? Yes
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi RitaBAhoskie_NC, Thank you for taking the time to write us a review regarding your stay. Four Points by Sheraton Pineville takes pride in delivering great customer service and providing everything a guest may need to have a comfortable stay. We are pleased to hear Shannon handled all your needs and you felt comfortable while you were here. Please come... More

Farmingdale, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 5, 2014

I chose this hotel based on the very good reviews and the fact that they had room service-clearly anyone that left a good review does not have a high expectation regarding customer service. The room was clean, felt sort of like a dungeon but it was clean-only positive I can give you. Now, let me get to what I was... More

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Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Dominique C, On behalf of the Four Points by Sheraton Charlotte-Pineville we would like to thank you for taking the time to give us feedback about your stay. We understand that your stay was not to the level of service you expected from the past reviews and we appreciate your honesty in the feedback you provided. Through sharing your... More

Christiansburg, Virginia
Contributor
19 reviews 19 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 23, 2014

I had high expectations from this hotel. I have stayed there before but I was disappointed this time. We checked in, were given our room key and then spent about 5 minutes trying to get the door open. I went back to the desk (all my luggage in hand) and was given new keys, the second set of keys didn't... More

Was this review helpful? Yes 1
Guest_Ser_Manager, Guest Relations Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Kim H, On behalf of the Four Points by Sheraton Pineville I would like to thank you for taking the time to provide us with feedback from your stay. In order for us to improve and maintain a certain standard of services and products guest feedback is essential in getting this accomplished. With the emphasis we put on guest... More

temecula
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 5, 2014

Has a very 'homey' feel when you walk in. Room had a very neat layout with a king bed and a pullout sofa. Huge bathroom, lots of furniture. Just a very cool room that was well worth the money.. No complaints. Room was clean and comfortable. Breakfast was $5 and was definitely worth it..a lot of restaurants nearby for dinner.

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi temecula951, Thank you for taking the time to give our hotel such a good review. Not only do we pride ourselves on guest service we try even harder to maintain a clean, comfortable facility for all guests to enjoy. We are also excited to hear you enjoyed the breakfast and the convenient location to shopping/restaurants. We appreciate your stay... More

Allentown, PA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 10, 2014

We stumbled upon this hotel by chance on our way back home from Florida and were we pleasantly surprised. This hotel looked to be brand new and everything about it from the room size, quality of bedding, staff, etc. was fantastic. The buffet breakfast was one of the best we've ever experienced and how can you beat the cost of... More

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Guest_Ser_Manager, General Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi piezon50, We are grateful and fortunate that you stumbled across our hotel and chose to stay with us. Our staff works extremely hard to maintain the quality and service first mindset for our guests. We thank you for taking the time to give us such positive feedback and we look forward to hosting you again at Four Points by... More

England
Contributor
17 reviews 17 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 21, 2014

Very friendly, helpful staff. Nice big rooms and bathrooms. Staff all over the hotel is friendly and helpful. Location is very good, surrounded by good quality restaurants, good variety of cuisine. Mall across the road (crossing a busy road by foot quite dangerous......). Hotel offer shuttle service to train station in Pineville for a quick ride in to Charlotte. Pool... More

Was this review helpful? Yes
Guest_Ser_Manager, General Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Karina H, Thank you for taking the time to write us such a great review. On behalf of Four Points by Sheraton Pineville we would like to thank you for your business. Our staff takes pride in the appearance of the hotel and most of all the service we provide to each and every guest. We are pleased to... More

Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2014

I was married in November but we had never had a honeymoon, I wanted to do something special for Valentine's weekend as of this point my husband and I are living in two separate cities. I went to the hotel in person to book a room, was helped by Josh, who was superb. When I told him I wanted a... More

Was this review helpful? Yes
Guest_Ser_Manager, Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Susan12121, On behalf of Four Points by Sheraton we are pleased that your stay was a good, memorable experience. We enjoyed servicing your every need and more importantly we enjoyed your company. Our staff was excited to hear of your review and we are eager to have you as a guest when you return to the area. Thank you... More

Oakville, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 7, 2014

We stayed here with our large family for one night en route to Orlando - we reserved two rooms for our party. The rooms were nice and our stay was comfortable. However, I realized after we had left our room the following day that I had left my engagement ring on the bathroom counter. I know with 100% certainty where... More

Was this review helpful? Yes
Guest_Ser_Manager, Front Office Manager at Four Points by Sheraton Charlotte - Pineville, responded to this review

Hi Sharon, On behalf of the Four Points by Sheraton we would like to express our regret that your stay ended on such a bad note. The loss of your ring was very disheartening to us and we haven't stop working on your loss since your departure. We understand your frustration over the mixed messages you received from our staff... More

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Additional Information about Four Points by Sheraton Charlotte - Pineville

Address: 9705 Leitner Drive, Pineville, NC 28134
Phone Number:
Location: United States > North Carolina > Pineville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Charlotte - Pineville 3*
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Also Known As:
Four Points By Sheraton Charlotte - Pineville Hotel Pineville
4 Points By Sheraton Charlotte - Pineville
Best Western Pineville
Pineville Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Four Points Charlotte-Pineville hotel is located in the heart of South Charlotte, we're convenient to the area's stunning array of endless restaurants, shopping choices, and business facilities. ... more   less 
Number of rooms
85

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