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Hilton Garden Inn Charlotte Pineville

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425 Towne Centre Boulevard, Pineville, NC 28134
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Hilton Garden Inn Charlotte Pineville
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Hilton Garden Inn Charlotte Pineville
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222 Reviews from our TripAdvisor Community

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Traveler rating
    112
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    15
    6
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48
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Anderson, South Carolina
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW

Nice size room, comfortable bed, flat screen television. You have to pay for breakfast and bought some popcorn in the food pavilion and was charged more then the bag said. The staff was very friendly. One nice thing is check-out isn't until noon so we got to sleep in. It also is located by some really good restaurants and a... More 

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Cheraw, United States
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed a couple of nights in July at the Pineville Hilton Garden Inn. The room was great. We were most impressed how well the air conditioning system kept the room very comfortably cool. Most hotel rooms you are never able to get them cool enough to be comfortable.

Review collected in partnership with Hilton Garden Inn

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Summerville, South Carolina
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

The service was 10+ ! I wish I had gotten all names so I could personally thank them for a job well done. Everyone was cheerful, friendly, and professional. If it helps identify associates our stay was July 19 through July 21, 2015. I spent the day at the hotel on the 20th, most of it in the lobby area.... More 

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Denisa H, Manager at Hilton Garden Inn Charlotte Pineville, responded to this review

Dear RitaC50, I wanted to personally “Thank you” for taking the time out of your busy schedule to fill out our online survey for your recent stay. Your satisfaction is always the key to accomplishing our goals. Your response gives us the proper amount of feedback we need to ensure all of our guest’s have a similar experience. If there... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed two nights at this hotel on a recent trip. We didnt think anything of the room and hotel until we woke up the next morning and was sore from the bed. It seemed to have support in all the wrong places. We travel with our own pillows, so we know that part is good, it was just a... More 

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Kevin D, Manager at Hilton Garden Inn Charlotte Pineville, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.... More 

Baltimore, Maryland
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property needs a bit of updating. Bar is just a big table in the lobby area. Food was ok, nothing special. i have styled in many garden inns and this was not up to their usual standard.Very small workout room. Next trip will stay elsewhere.

Was this review helpful? Yes
Kevin D, Manager at Hilton Garden Inn Charlotte Pineville, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our hotel . We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.... More 

Sherwood Park, AB, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Always have extremely good service at this hotel. The employees always treat you well! The service at the restaurant is second to none. The girls that run this area on a daily basis take the best of care while you are staying here, and always have a smile and something nice to say.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kevin D, Manager at Hilton Garden Inn Charlotte Pineville, responded to this review

Thank you for taking the time out of your busy schedule to fill out our online survey for your recent stay. Your satisfaction is always the key to accomplishing our goals. Your response gives us the proper amount of feedback we need to ensure all of our guest’s have a similar experience. If there is anything you feel we could... More 

Lenoir City
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stopped here for one night to visit friends in Charlotte. We have used this hotel on multiple occasions & have never been disappointed. Staff are always very pleasant & greet you each time you see one if them. Rooms are clean, comfortable & have everything you need. The lobby area always has coffee, tea & water for the guests. Cookies... More 

Was this review helpful? Yes 1
Charlotte, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We love the Hilton brand and always look for them when traveling. Recently I found myself at a local Hilton because I got locked out of my house late at night. Overall it was a nice stay.... lobby, staff, coffee/tea bar... all exceptional. The only things worth noting were that I felt the room was a little dated (pictures, wall... More 

Review collected in partnership with Hilton Garden Inn

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Lithonia, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

dissatisfaction with customer service. Call ahead of arrival/make certain expected reservation is what you will get/water leaks throughout in hotel when it rains. Rooms have a distinct odor. Smoking in rooms, leaves a hallway odor.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Denisa H, Manager at Hilton Garden Inn Charlotte Pineville, responded to this review

Hello Gene , Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job of serving you and... More 

North Wilkesboro, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Have stayed here several times and will continue to do so if in the area. The staff and service is above and beyond. The saying, you get what you pay for is so true as in staying here. You will be pleased.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
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