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Holiday Inn Express Pembroke

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605 Redmond Rd, Pembroke, NC 28372
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1 room 1 guest
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Holiday Inn Express Pembroke
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82 Reviews from our TripAdvisor Community

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Traveler rating
    51
    18
    8
    4
    1
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35
11
7
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Culpeper, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first experience at this hotel and it was amazing! The front desk clerk was so nice and we were impressed with our room. Although the hotel has been open for five years, it was as if it was brand new.

Was this review helpful? Yes
Bronx, New York
1 review
5 of 5 stars Reviewed 1 week ago

Ms. Tiffany and Ms. Katrina was absolutely wonderful during our visit to Pembroke. These ladies know customer service, especially Ms. Tiffany. Thank you all for such a clean and restful stay! Very clean, I might add.

Was this review helpful? Yes
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Penelope B, Thank you very much for your honest review of our hotel. We strive to provide the best customer service and the best stay for all our guests when they visit Pembroke. We are very proud that we were able to meet and exceed your expectations for our property. We hope you will stay with us again very soon. More 

Laurel Springs, New Jersey
2 reviews
5 of 5 stars Reviewed 1 week ago

This was my third stay at Holiday Inn Express Pembroke. Conveniently located by UNC - Pembroke. The hotel staff is very warm and accommodating. My room was very clean. i needed an extra day stay, which they were able to do. If ever in this area, I recommend the HI Express...

Was this review helpful? Yes
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Ben F, Welcome back and thank you for your very honest review of our hotel. We are very proud that we keep meeting the high standards you have come to expect from us. We hope to see you again very soon. More 

Port Saint Lucie, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a newer property and we were pleasantly surprised when we entered our room. I stayed at Harrah's in Atlantic City the previous night, and this hotel was much nicer and less expensive. The manager was very friendly and told us of a shortcut to get to Interstate 95. The only thing I would like to see changed is... More 

Was this review helpful? Yes
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Gail J, Thank you for your honest review of our hotel. We strive to provide every guest with the best possible experience when they visit Pembroke. We are proud that we were able to meet and exceed your expectations for our property. We hope to see you again very soon. More 

Raleigh, North Carolina
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Thank you Jonica at the front desk for having such great customer service. After having a terrible check in experience at Holiday Inn Lumberton, I came to the Holiday Inn Express Pembroke NC. They were wonderful here!! Jonica made up for the horrible customer service at the Lumberton location. I will be traveling to this area at least once a... More 

Was this review helpful? Yes
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Wendykm7, Thank you for your honest review of our hotel. Jonica is one of the most valued members of our front desk team. We strive to provide the best possible stay and customer service for every guest when they come to Pembroke. We are proud that we were able to meet and exceed your expectations for our property. We hope... More 

Rochelle, Illinois
1 review
2 of 5 stars Reviewed 4 weeks ago

On the 4th of Aug I called to make changes to my already set appointment at the Holiday Inn Express in Pembroke NC. I waited on hold for the staff to get back with me to later find out she transferred me to the manger. The manger got on the phone to inform me since I was not staying the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Pembroke, responded to this review

Dear Elyse J, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for falling short of your expectations with the type of service received. I understand your frustration.... More 

Summerville, South Carolina
Level Contributor
76 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 28, 2015

This was our 4th annual visit to Pembroke and the Holiday Inn Express and not much has changed. The staff is professional and friendly, the facility and rooms are neat and orderly, and the pool, lounge, etc. add to a very pleasant stay. We plan to return in 2016 and hopefully the years that follow.

Was this review helpful? Yes 1
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Fred M, Thank you for your honest review of our hotel. We strive to make sure all of our guests have a clean, comfortable and memorable stay when they visit Pembroke. We hope to see you again soon and we hope to get another chance to earn that 5th star. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed July 26, 2015

This hotel is clean, new, beautiful, and has great staff and wonderful beds and pillows. You even have a choice of firm or soft pillows which is written on pillow case. Room was great, AC works very well. Bathroom was very nice with great lighting. Beautifully decorated. Breakfast bar was great with eggs, link or patty sausage, biscuits and gravy,... More 

Was this review helpful? Yes
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Catherine H, Thank you for your honest review of our hotel. We strive to provide every guest with a comfortable and memorable stay. We are proud that we were able to meet and exceed your expectations for our property. We hope you will stay with us again soon. More 

Upper Arlington, Ohio
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 1, 2015

Traveling from Ohio to North Myrtle we made reservations to spend night here. We got in at 200 am and we were greeted warmly and checked in quickly and efficiently. Our room was very clean and beds very comfortable with choice of soft and firm pillows. We took advantage of free breakfast which had a lot of cold and warm... More 

Was this review helpful? Yes
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Buckeye5555, Thank you for your honest review of our hotel. We strive to provide all of our guests with a clean, comfortable and memorable stay. We are proud that we were able to meet and exceed your expectations for our property. We hope to see you again soon. More 

Carrollton, Texas, United States
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 8, 2015

Typical HI Express. Friendly front desk, well maintained, clean and comfortable. The hotel is a little out of the way, all by itself down a side road a few minutes from Pembroke. Overall, a good choice for Lumberton.

Was this review helpful? Yes
James C, General Manager at Holiday Inn Express Pembroke, responded to this review

Kirk W, Thank you for your honest review of our hotel. We try to provide all of our guest with the best stay possible. We hope you will stay with us again and give us another opportunity to earn those last two stars. More 

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