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DoubleTree by Hilton Hotel New Bern Riverfront

3.5 of 5 100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )
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DoubleTree by Hilton Hotel New Bern Riverfront
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DoubleTree by Hilton Hotel New Bern Riverfront
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548 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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NC
Contributor
20 reviews 20 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel, super location. The whole town is very accessible, excellent restaurants, shopping, site-seeing within easy walking distance. Great views of the river! My wife enjoyed the shopping and the Farmers' market just one block from the hotel.

Review collected in partnership with DoubleTree by Hilton

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DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Morning I wanted to thank you for your recent stay and for taking the time to review the property. I am so happy to know that you and your wife enjoyed your visit and I hope we have the pleasure of you staying with us again. Thank you and have a wonderful day! More 

New Bern, NC, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent service and quality facility. This hotel has everything one would want. It is located within walking distance of downtown New Bern, NC... a lovely, historic city with nice shops and very good restaurants.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon I wanted to thank you for your recent stay and for taking the time to review the property. I am so happy to know that we were able to Create A Rewarding Experience for you and I hope we have the pleasure of you staying with us again. Thank you and have a wonderful day! More 

Wilmington, North Carolina
Contributor
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was here for a conference. The first night we experienced record low temps and the hear went out. We were moved to a different room by 1 the next day, not to much to complain of here. What was bad was that the final night of our stay, a Friday, a dj was playing ridiculously loud music in the... More 

Was this review helpful? Yes
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I apologize about your HVAC unit going out while we were experiencing such cold temperatures. I have also brought the issue of the music to the attention of our General Manager and our Food & Beverage Manager so that we can address this... More 

Herndon, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the best find for a beautiful stay! My husband and I were able to bring our dog on our trip which made the trip even more special! Their helpful and professional staff ensured all of our needs were met! Our room was lovely and had a great view! We look forward to returning again soon!

Was this review helpful? Yes
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I am so glad that you and your husband and furry friend enjoyed your visit and I look forward to having the pleasure of you staying with us again. Thank you and have a wonderful day! More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

I attended and helped organize a conference here. Pros: the view of the river is great and you can walk to many bars, shops and restaurants, the staff was very friendly and helpful, the bar in the hotel is fun with some craft beer selections. Cons: the rooms need some love (paint, etc) and the hallway/area behind the ballroom should... More 

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DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I am happy to know your overall experience was a good one and I will let our General Manager and our Banquet Manager aware of the cart issue and the noise it produced. I will also pass on to our Executive Chef and... More 

Raleigh
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My reveiw is a "little" disjointed, just skipping around... The heating unit was very loud, and we could hear other rooms' heating units go on & off through the night. We were led to believe from the pictures that the tub was larger (not for 2) and near a window, not manky, resurfaced, and in a dark cavern. The TV... More 

Was this review helpful? Yes
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I apologize that your stay with us was just "fine". It is not the experience we strive to have our guests achieve. I can assure you that we are diligently working on our HVAC units to have them less offensive. I hope we... More 

Edenton, North Carolina, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My husband, my dog, and I recently stayed at the New Bern, NC Doubletree hotel and thoroughly enjoyed our stay. The room was clean and attractive. The location was perfect - beautiful river views and within walking distance to a cute downtown area. The best part, though, was the kind and helpful staff! Everyone we met, from the moment we... More 

Was this review helpful? Yes
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I am so happy to know that our staff made you and your feel welcomed during your visit. We look forward having you stay with us again. Thank you and have a wonderful day! More 

Raleigh, North Carolina, United States
Contributor
20 reviews 20 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the hotel December 30-Jan. 1... second building... both rooms we had were modern, updated, excellent comfortable beds/bedding, clean and stunning views of the marina. Complimentary coffee/tea in both rooms. Large plush bath towels. Plenty of hot water. Tub did have a slow drain/leak.. would not hold water... :/ Noisy heater in rooms... and sounds travel through the... More 

Was this review helpful? Yes
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I am so happy you enjoyed your visit to New Bern and also the views the property has to offer. I apologize about the refrigerator but not all of our rooms are equipped with them. When we have the pleasure of you staying... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Had a nice stay had to visit someone in local hospital easy to get to and from everything. Hotel Staff all go above and beyond. Breakfast is unbeatable and very reasonable would stay here again anytime. Beautiful veiws of river and boats.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 4 weeks ago

Comfortable bed, clean smelling room, bathroom clean, and attentive staff. Attended a business event at the convention and the hotel staff were very helpful and accomodating. One small glitch with room key, it was also given to another guest and I did have an embarrassing moment. The hotel staff did quickly resolve the problem but it could have been a... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
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Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Address: 100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
Number of rooms: 170
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Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton
Hotel Style:
#5 Business Hotel in New Bern

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