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DoubleTree by Hilton Hotel New Bern Riverfront

3.5 of 5 100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )
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DoubleTree by Hilton Hotel New Bern Riverfront
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DoubleTree by Hilton Hotel New Bern Riverfront
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554 reviews from our community

Traveler rating
    163
    162
    125
    69
    35
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103
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203
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Based on our first nights stay, this would have been a terrible review. But, the staff at Doubletree made it right. When our room had heating issues, they found us a new room in fast order and did everything they could to make our stay awesome. Marcy, the manager, went out of her way to made the rest of our... More 

Was this review helpful? Yes
DianeJSchmitt, Front Office Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I am so happy that you gave us the opportunity to Make It Right and that we were able to do just that. I will make sure I share this with Marcie and the rest of our staff. I hope we have the... More 

pikeville, United States
1 review
5 of 5 stars Reviewed 1 week ago

This fantastic hotel in the heart of Newbern and steps away from downtown was a fantastic way to spend the weekend. The staff was delightful and helped with everything we needed. They were informative and added even more pleasure to the wonderful atmosphere and vibe of the hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DianeJSchmitt, Front Office Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I am so happy that our staff made you feel welcomed during your visit and you enjoyed all New Bern has to offer. I hope we have the pleasure of you staying with us again. Have a wonderful day! More 

Reading, Pennsylvania
Top Contributor
134 reviews 134 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has a bit of age to it and the rooms could use an upgrade. Upon check in try to get a room in their lodge building which is adjacent to the main hotel. These rooms aren't too old, have some nice character to them and are quite a bit larger than the average hotel room. The main building... More 

Was this review helpful? Yes
DianeJSchmitt, Front Office Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I am so happy to know that you enjoy our location and that you enjoyed the Inn building for your stay. I hope we have the pleasure of you staying with us again. Have a great day! More 

Columbia, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

If you love fabulous rooms, sunsets over the water and friendly, professional staff, then this is definitely the place for you! Easy access to freeways, right in the heart of downtown and the birthplace of Pepsi and a short drive to many other fabulous sites.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DianeJSchmitt, Front Office Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I am so happy to know that our staff made you feel welcomed during your visit and you enjoyed all that New Bern has to offer! I hope we have the pleasure of you staying with us again. Have a wonderful day! More 

Chapel Hill, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Rooms are in need of an update , better cable TV set up. Had trouble with checking in …. couldn't check in until 4:30 despite check in time of 3 p.m. Fitness center freezing for some reason (52 degrees). The outdoor bar and pool area is fun on Friday and Saturday nights when it's warm though be aware this makes... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DianeJSchmitt, Front Office Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I apologize for the issues you faced with the TV programming and can assure you we are in the process of chaning providers which will improve this greatly. I'm glad you enjoy the deck in the spring/summer and I hope we have the... More 

Durham, North Carolina
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Amzing staff and facilities. And more than anything no matter what time you check in the cookies are always hot. When you stay at this hotel the staff makes you feel like family. The rooms are always clen, exercise room is spotless, the view is amazing, and the comfortness of the bed is amazing.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DianeJSchmitt, Front Office Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I am so happy to know that you enjoyed your visit and our staff made you feel welcomed while you were with us. We hope to have the pleasure of you staying with us again. Have a wonderful day! More 

NC
Contributor
20 reviews 20 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 20, 2015

Great hotel, super location. The whole town is very accessible, excellent restaurants, shopping, site-seeing within easy walking distance. Great views of the river! My wife enjoyed the shopping and the Farmers' market just one block from the hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Morning I wanted to thank you for your recent stay and for taking the time to review the property. I am so happy to know that you and your wife enjoyed your visit and I hope we have the pleasure of you staying with us again. Thank you and have a wonderful day! More 

New Bern, NC, United States
1 review
5 of 5 stars Reviewed January 18, 2015

Excellent service and quality facility. This hotel has everything one would want. It is located within walking distance of downtown New Bern, NC... a lovely, historic city with nice shops and very good restaurants.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon I wanted to thank you for your recent stay and for taking the time to review the property. I am so happy to know that we were able to Create A Rewarding Experience for you and I hope we have the pleasure of you staying with us again. Thank you and have a wonderful day! More 

Wilmington, North Carolina
Contributor
12 reviews 12 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 10, 2015

I was here for a conference. The first night we experienced record low temps and the hear went out. We were moved to a different room by 1 the next day, not to much to complain of here. What was bad was that the final night of our stay, a Friday, a dj was playing ridiculously loud music in the... More 

Was this review helpful? Yes
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I apologize about your HVAC unit going out while we were experiencing such cold temperatures. I have also brought the issue of the music to the attention of our General Manager and our Food & Beverage Manager so that we can address this... More 

Herndon, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2015

This is the best find for a beautiful stay! My husband and I were able to bring our dog on our trip which made the trip even more special! Their helpful and professional staff ensured all of our needs were met! Our room was lovely and had a great view! We look forward to returning again soon!

Was this review helpful? Yes
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you for your recent stay and for taking the time to review the property. I am so glad that you and your husband and furry friend enjoyed your visit and I look forward to having the pleasure of you staying with us again. Thank you and have a wonderful day! More 

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Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Address: 100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
Number of rooms: 170
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Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton
Hotel Style:
#5 Business Hotel in New Bern

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