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All 10 New Bern hotels

DoubleTree by Hilton Hotel New Bern Riverfront

3.5 of 5 Hotel   |   100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )
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58%
Ranked #6 of 10 Hotels in New Bern
A recent review
3 of 5 stars reviewed 2 days ago
Ecarp
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467 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We spent one night in New Bern. I turned on the TV and only one of the digital channels could receive a channel. And there was no analog network TV or ESPN. I called the front desk and was told that not all the televisions can receive a digital signal. She did offer to send someone to look at it,... More

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Inland Empire
Contributor
16 reviews 16 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I really wanted to like the New Bern DoubleTree. At first glance it has a lot going for it - a great location along the water with neat shops, great restaurants, and parks within walking distance. But then there are the rooms... My first room was in the older building - not the building with the lobby and reception. At... More

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Raleigh, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

The hotel was great, close to everything, within walking distance. the view was nice. the room was very nice, loved everything. Restaurant was awesome, food was good and service was great. If you have a Boat, it's a nice place to dock and take a break. Several areas were you can sit in the shade and watch the water and... More

Review collected in partnership with DoubleTree by Hilton

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Novi, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is a great place to stay. The staff is very helpful and friendly. The rooms are comfortable and good size. The breakfast buffet has many choices. To top it off, the view of the marina is wonderful.

Review collected in partnership with DoubleTree by Hilton

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Lake Wylie, South Carolina
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We just returned from a 5 night stay at this property, and overall I was disappointed. There isn't much competition from other hotels in downtown New Bern, and you got the feeling that the staff was not doing much to impress you. We noticed that the front desk staff at night was much friendlier and professional than the day staff.... More

Was this review helpful? Yes 1
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Morning I wanted to thank you for your recent stay and for taking the time to review the property. I apologize for the issues you faced during your visit and can assure you they will be addressed immediately as these are not the kind of expectations we have of our staff or our property. I hope you come stay... More

Laurel, Maryland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights to attend a wedding during Labor Day weekend. Our room was located in the part called the Inn, room was nice but the bathroom not so much. Tub wasn't included in the new renovations, paint peeling from the walls. Lobbies and elevator had no air, and it was smoking hot all weekend. To top my... More

Was this review helpful? Yes 1
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon I wanted to thank you for your recent stay and for taking the time to review the property. I am happy to know that our staff made you feel welcomed during your visit. I apologize for the issues you faced with the tub and can assure you all of our tubs have now been completed and are all... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

As usual for all Hilton properties I have stayed at lately, this was a nice clean room! Absolutely lovely view from our room of the yachts on the river. Great location for walking around town to the local restaurants and bars and Tryon Palace is just about 3 blocks away. I will definitely stay here the next time I'm in... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon I wanted to take a moment and thank you for your recent visit and for taking the time to review the property. I am so happy to know that you enjoyed your room and the wonderful view. I do apologize about your key not working and please know this issue has been addressed. I hope we have the... More

Nampa, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff at this hotel made my stay excellent. I had a situation where I needed to ship some large boxes of product back home. They were so helpful with a measuring tape, package tape, and storage. They helped me get a scheduled pickup that totally eased my mind. All of the staff was very polite and accommodating from the... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon I wanted to thank you for your recent stay and for taking the time to review the property. I am so happy to know that our staff made you feel welcomed during your visit and were able to Create A Rewarding Experience for you. I hope we have the pleasure of you staying with us again. Thank you... More

NC - USA
Contributor
16 reviews 16 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was my second visit to this hotel. I'd visited prior to their remodel, and was in town again for work. Good: Location is near downtown, staff was very pleasant (everyone I interacted with greeted me with a smile), food was pretty good (even the buffets for a meeting), the rooms have been mostly remodeled, comfortable beds, fairly quiet AC... More

Was this review helpful? Yes 1
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon I wanted to thank you for your recent visit and for taking the time to review the property. I am happy to know that the staff made you feel welcomed throughout your stay. I apologize that you were not told about the gift shop being available for waters/sodas snacks for our HHonors guests, I will make our newer... More

New Bern, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The Doubletree Hotel was a Satisfactory hotel. The service was great but there were several issues unfortunately. We had to be switched to three different rooms. One because the lady at the front desk, gave us a really small room and not the King-sized room we had initially reserved. Two...Another room had an issue with the bathtub. The bathtub looked... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Morning I wanted to thank you for your recent visit and for taking the time to review the property. I apologize for the issues you faced during your stay and can assure you they are being addressed immediately. We are just finishing our second phase of renovations and that includes the bath tubs being resurfaced, I'm sorry it wasn't... More

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Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Address: 100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
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Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton

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