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All 10 New Bern hotels

DoubleTree by Hilton Hotel New Bern Riverfront

3.5 of 5 Hotel   |   100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )
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58%
Ranked #6 of 10 hotels in New Bern
A recent review
4 of 5 stars reviewed yesterday
Wanda J New Bern, United States
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458 people have reviewed this hotel

Traveler rating
    123
    142
    99
    61
    33
See reviews for
89
142
23
158
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
New Bern, United States
1 review
4 of 5 stars Reviewed yesterday NEW

The Doubletree Hotel was a Satisfactory hotel. The service was great but there were several issues unfortunately. We had to be switched to three different rooms. One because the lady at the front desk, gave us a really small room and not the King-sized room we had initially reserved. Two...Another room had an issue with the bathtub. The bathtub looked... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a super 5 story hotel in a really cute town - New Bern. It's like Savannah, GA but smaller. Our 5th story Marina view room had a balcony & all the amenities. The staff was great in reception, the outside bar, and the breakfast area. We were going to stay another night but our itinerary got in the... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you very much for your recent stay and for taking the time to review the property. I am so happy to know that you enjoyed your visit and we look forward to having you stay with us in the future. Thank you and have a great day! More

Enfield, NC, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I enjoyed my stay. The atmosphere was wonderful, the scenery was great and I had a good time. It was almost better than home. The staff are friendly and very helpful. I hope my next business conference will be in this area and at this hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you so much for your recent stay and for taking the time to review the property. I am so happy to know you enjoyed your visit and I hope we have the pleasure of you staying with us again. Have a great day! More

Newport, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I loved my view of the boats right outside my window. There was live music entertainment onsite in the evening. The Embers were playing beach music next door. It was a great atmosphere enjoyed by the entire group. There are several excellent restaurants within walking distance. And the Colonial NC Capital is close by and very interesting.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon I wanted to thank you for your recent stay and for taking the time to review the property. I am so happy you enjoyed your visit to New Bern and I hope we have the pleasure of you staying with us again. Have a wonderful day! More

DURHAM, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

A Strange man came into my room at 1:47am which scared me to death. I called to the front desk clerk (Mandisi) who stated (Tyra) did not show me checked-into a room. I had anxiety all night long and was told the General Manager (Marcie Mills) would call me as soon as she came in the next morning. (Marci Mills)... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon I apologize for the issue you faced with our Guest Service Agent not checking you in properly and for a another guest being assigned to your room. Thank you very much for giving us the opportunity to make it right, we appreciate that greatly and can assure this has been addressed with each and every staff member as... More

latrobe, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is our second year, we enjoy the atmosphere. Everyone is very accommodating to us. We will be booking our stay for next year very soon. The cookies are a plus, also luv the apples. The location is perfect for us. Close to all events, restaurants. Enjoy the beautiful view. Boats, bridges, water.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you very much for your recent stay and for taking the time to review the property. I am so happy to know that you enjoyed your visit and we look forward to you coming back again. Thank you and have a wonderful day! More

Charlotte, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

I was so pleased with our recent visit and stay at this Double Tree. The renovations must have been completed as there was not any interference at all with our stay. Lovely room with a fantastic view. Excellent location in historic district which was the purpose of our trip. I would highly recommend staying here!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you very much for your recent stay and for taking the time to review the property. I am so happy to know you enjoyed your visit and we look forward to having you stay with us in the future. Thank you and have a wonderful day! More

new bern, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This is my third time staying at this Hotel. We been very happy in the past. However this time we noticed things have changed. Here is was a very HOT August day and we wanted to use the pool. The pool was green. They kept telling us it would be cleaned shortly but 2 days later is was still GREEN.... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon I wanted to thank you for your recent stay and for taking the time to review the property. I apologize for the issues we were facing with the pool and it having to be closed while you were here. Unfortunately due to the vast amount of rain we had it threw the chemicals off completely and it was... More

Chilliwack, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed the week for a business trip. First time to New Bern. Hotel was clean, comfortable, bar staff were friendly, and buffet breakfast was good. Walking distance to downtown shops and great views of the waterfront. Would definitely stay again.

Was this review helpful? Yes
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon Thank you very much for your recent stay and for taking the time to review the property. I am so happy to know you enjoyed your visit with us and to New Bern and I hope we have the pleasure of you staying with us again. Thank you and have a wonderful day! More

Greensboro, NC
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was at this hotel for three nights. Check in is at 3:00 pm however I was unable to get in my room until after 4:00. I asked the desk clerk what the issue was and he said the hotel was full and there was a shortage of linens. On my first morning I found that there was only decaf... More

Was this review helpful? Yes 2
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review

Good Afternoon I wanted to take a moment and thank you for your recent stay and for taking the time to review the property. I apologize for the issues you faced during your visit and have addressed them with each department sot hat in the future this won't happen again. We are in the process of our second phase of... More

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Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Address: 100 Middle Street, New Bern, NC 28560 (Formerly Hilton New Bern/Riverfront )
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
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Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton

120 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Business Hotel in New Bern
Hotel Class
Official Description (provided by the hotel)
The Hilton New Bern / Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more   less 
Number of rooms
170

Questions & Answers

Questions? Get answers from DoubleTree by Hilton Hotel New Bern Riverfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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