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SpringHill Suites by Marriott New Bern

Certificate of Excellence
3.0 of 5
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300 Hotel Drive, New Bern, NC 28562
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SpringHill Suites by Marriott New Bern
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Ranked #2 of 10 Hotels in New Bern
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
Rebecca C Charlotte, North Carolina
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182 reviews from our community

Traveler rating
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    42
    14
    3
    0
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77
28
9
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed today NEW

This hotel not only meets the Mariott Hotel standards, it actually exceeds them because of the persons employed at this site. All staff went out of their way to accommodate the guests, starting at check in until departure. Very good breakfast included with the stay, greeted each morn by the loveliest lady, Carol Wright. I did encounter a challenge in... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Worth every penny. We stayed here for my sisters wedding. The indoor pool was awesome, breakfast was hot and something different each day, staff was super nice and curious. Very helpful and made us feel right at home.

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear, RosHarv, Thank you for taking the time to share your kind words about your stay with us at SpringHill Suites by Marriott New Bern, NC. We are so glad that you were able to enjoy our indoor heat pool and our delicious breakfast. Our staff takes great pride in going above and beyond to provide you with and awesome... More 

Western Ireland, Ireland
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first visit to the New Bern Springhill Suites and everything was fantastic! The employees at registration were very friendly and helpful. The lady serving breakfast was a pure joy to see every morning with her positive attitude and smile! The hotel is very clean and very quiet. Only request to Marriott management - could you please give... More 

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear Garry W, Thank you so much for your review. We are thrilled to hear we are you chose our hotel when you came to visit New Bern, NC. We work hard to provide guests with the best experience possible while staying with us. We are glad to hear that our staff showed great professionalism, and were very positive. Thank... More 

Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Large rooms, great location, and reasonable prices. Friendly staff welcome you and are very helpful. Breakfast was well prepared and offers an abundance of choices. Very nice decor and quiet rooms. A/C and heat worked well! Large showers too!!

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear Ceir C, Thank you so very much for taking the time to share your awesome feedback. We are absolutely delighted to hear that you had a marvelous time staying here with us at SpringHill Suites by Marriott New Bern, NC. We are so thankful that you loved our fabulous and very spacious studio suites as well as our amazing... More 

Charleston, South Carolina
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 2 weeks ago

We have been staying at the Springhill Suites, New Bern for almost 5 years now. We have always enjoyed the value, the breakfast, and most of all the hospitality! Our kids (and grandkids) just recently moved a little closer to us in Charleston, SC, so we will miss the great guys and gals at Springhill Suites, New Bern. Thanks for... More 

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear JandS2014, Thank you for taking the time to share your thoughts about our hotel and staff. It's our pleasure to always give our guest our all. We love to go above and beyond all that may be expected of us. We are glad to hear that you have always enjoyed your stay here with us. We will miss you... More 

Elkton, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed Friday and Saturday night in a king room. Room was clean. Hotel was quiet even though the parking lot was pretty full. Breakfast was very good. Lots of choice. Best part was Carol Wright, the woman in charge of breakfast! She made sure everyone had what they wanted, greeted all the guests and cleared away... More 

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear Yotpig1959, Thank you for sharing your kind words about your stay here.We are delighted to hear that every time your in the area SpringHill Suites is you main choice. We absolutely love to see our repeat guest you are the reason we strive hard to deliver flawless service. We are glad that Carol took great care of you while... More 

Mukwonago, WI
Top Contributor
189 reviews 189 reviews
19 hotel reviews
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Every time I am in the area, I stay at this SpringHill Suites. I love the friendly staff, the rooms are clean and they have a good breakfast! It is conveniently located off the freeway and close to everything. I use the office equipment and printers in the business center and set up my office in my room. I have... More 

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear Mary W, Thank you for taking the time to write a review in regards to your recent stay here at SpringHill Suite by Marriott New Bern, NC. We appreciate your feedback and are delighted to hear you say "That you use our Business Center as your own home office". We are so glad to hear that you stay with... More 

Concord, North Carolina
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very friendly and helpful staff. Room was very clean. As this was a business trip it was nice to have a large desk to do business work in the evening. Two down sides to our stay (1) 95 health rating in the breakfast room (2) a smoker at the side door as we were leaving. A smoking area should be... More 

Review collected in partnership with this hotel

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear JCF65, Thank you for staying here with us at SpringHill Suites by Marriott New Bern, NC. We appreciate your feedback regarding your stay here with us. We would like to apologize for the smokers that were outside the front exit smoking. It has been discussed with the proper departments about the smokers and we will try our best to... More 

Summerville, South Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Amazing people. Amazing treatment. Reasonable rates. Extremely accommodating. STAY HERE . I've stayed here many times and will continue to. It's a home away from home. Convenient to downtown and in town.

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear Micheal D, Thank you for sharing your experience at the SpringHill Suites New Bern,NC we appreciate your feedback and your kind words about your stay here with us. We look forward to every time you come and visit with us. Thank you again for your time and come visit us again soon! Sincerely, CHAZITEE HARGETT Lead Front Desk Agent... More 

Waldorf, Maryland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

The room and staff were exceptional. My daughter loved the indoor pool. Only issue we ran into was a birthday party that had twenty unsupervised local 12 y/o's doing dives and back flips into the pool. Why kids are just having fun, it did chase away quite a few families and and my 4 y/o learning to swim. Other than... More 

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear Eric V, Thank you for sharing your feedback about your stay here at SpringHill Suites by Marriott New Bern, NC. We delighted to hear that you and your children had a great stay. We would like to apologize for the inconvenience in our swimming pool with the unsupervised kids. Thank you for bringing this to our attention and will... More 

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