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All 10 New Bern hotels

SpringHill Suites by Marriott New Bern

3.0 of 5 Hotel   |   300 Hotel Drive, New Bern, NC 28562
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Ranked #2 of 10 Hotels in New Bern
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Pete G Chapel Hill, North Carolina
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122 reviews from our community

Traveler rating
    74
    32
    13
    3
    0
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50
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26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Chapel Hill, North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff at front desk got my two day visit off to a good start with a very friendly and professional welcome. They maintained that good impression over the next two days. My room was excellent- clean, comfortable and well equipped with sitting room, refrigerator-sink, and typical amenities. The complimentary breakfast was well done. The only negative of the visit... More

Was this review helpful? Yes
Lauren G, Guest Relations Manager at SpringHill Suites by Marriott New Bern, responded to this review

Hello Pete G, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps in our continuing efforts to provide excellent service and a great stay. Thank you for reporting the loudness which was in violation of our hotel policy. Quiet time in... More

Dover, Delaware
1 review
5 of 5 stars Reviewed 2 weeks ago

Loved my stay--staff were all great--room clean. Their breakfast was great each day. I will stay again. (The twin sister who worked there are great at making you feel welcome-Andrea they house cleaner make sure my room was great--all the ladies who fix breakfast did it just right.

Was this review helpful? Yes
Lauren G, Guest Relations Manager at SpringHill Suites by Marriott New Bern, responded to this review

Thank you very much for your comments it is always good to hear that our staff made your stay more enjoyable, we hope to see you again if your travels bring you back to New Bern, North Carolina. Lauren Galey More

Raleigh, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2014

My name is Dianne Underwood. My business takes me to New Bern frequently, and I have stayed at all the nice hotels. This one is without any doubt my favorite. The staff is always helpful and kind. the number 1 staff person is Latara, who always goes that extra mile to make you feel like you are the most important... More

Was this review helpful? Yes 2
Lauren G, Guest Relations Manager at SpringHill Suites by Marriott New Bern, responded to this review

Hello Dianne U, Thank you for your five star review of the SpringHill Suites in New Bern NC! I'm very pleased to hear that you experienced exceptional service while you were with us from Ms. LaTara. Our goal is to impress our guests and feedback like yours lets us know we are succeeding. We hope to welcome you all back... More

Charlotte, North Carolina, United States
1 review
5 of 5 stars Reviewed August 14, 2014

We stayed there for a wedding in the area. The staff members were super nice and helpful in finding restaurants that deliver. The room was honestly better than I expected. It had updated, contemporary decor, lots of room, and clean of course. We definitely know the next time we travel to New Bern, that is where we will stay!

Was this review helpful? Yes
Lauren G, Guest Relations Manager at SpringHill Suites by Marriott New Bern, responded to this review

Hi Chesnee D, Thank you for reviewing your stay at the SpringHill Suites in New Bern NC. I'm glad to hear you enjoyed our clean, modern hotel and friendly staff. We appreciate your feedback and hope to welcome you back the next time you are in the area. Thank you, Lauren Galey Guest Relations Manager More

Pacifica, California
1 review
5 of 5 stars Reviewed August 5, 2014

My father lived in New Bern and recently he became ill and passed away suddenly. Luckily I was able to be there his last days. I had stayed at this hotel in the past so they were my first thought when i needed to book rooms for my family for the funeral service. I called directly to inquire as to... More

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Lauren G, Guest Relations Manager at SpringHill Suites by Marriott New Bern, responded to this review

Thank you so much LittlesOnes for your wonderful comments and for saying " Then there was Chazitee at the front desk...can I even say enough good words to describe the service she provided?" I am sure she will be very happy to know you recognized her. We are glad to know that even though it was a tough time for... More

Indianapolis, Indiana
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 4, 2014

We stayed at this hotel on a motorcycle trip to Hatteras Island. Because our vacation home was delayed due to Arthur Hurricane, we had to extend out stay here. The hotel was most accommodating, gave us a room with view of fireworks (although the dockside seating was much better) had a clean outdoor pool, and a tiki bar on property.... More

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Chalfont, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 30, 2014

We left New York at 9 PM with the hope of avoiding Washington DC traffic very early in the morning. We did not realize that most of the road construction takes place in that area in the late night/early morning hours. Our trip to New Bern took nearly 12 hours. When we arrived at SpringHill Suites New Bern, around 9... More

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Lauren G, Guest Relations Manager at SpringHill Suites by Marriott New Bern, responded to this review

Thank you GeorgeF so much for taking the time to write a review for our hotel. We are happy to know how much you appreciated the value of our hotel, making us an affordable choice when you visit New Bern and providing great service as well. I am so glad we were able to accommodate your early check in and... More

Monroeville, Alabama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2014

Wonderful hotel! Rooms are a nice size, especially for a 10 day stay. Nice sitting area and comfy beds. Very clean and well maintained. Housekeeping was wonderful! My son, a marine, was staying with us after he had surgery. We asked for another pillow to prop him up some more. They gave us 4! They offered us extra towels and... More

Was this review helpful? Yes 1
Lauren G, Guest Relations Manager at SpringHill Suites by Marriott New Bern, responded to this review

Mrs. Lynne K, Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your feedback and are delighted to hear you say "Housekeeping was wonderful!! " We are so glad we were able to send your belongings back to y'all. We hope your son is doing well and we... More

Baltimore, Maryland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 15, 2014

We have stayed there on several past visits to New Bern but this time, there was a horrible mildew/mold smell throughout the entire property. It was particularly strong in the reception area and in the hallway outside our room on the 4th floor. Also, the hotel was not as clean and well maintained as during our past visits. I think... More

Was this review helpful? Yes 1
Fayetteville, Georgia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 13, 2014

We arrived in town on Friday, July 4th for a two night stay to attend a family reunion. The desk clerk was very friendly and quickly assigned us our rooms. The hotel is conveniently located of the main highway into New Bern. There are numerous restaurants and department stores nearby. The room was clean and neat. The bed in the... More

Was this review helpful? Yes 1
Lauren G, Guest Relations Manager at SpringHill Suites by Marriott New Bern, responded to this review

Hello Tuebor30215, Thank you for choosing to spend your holiday weekend with us. We greatly appreciate you taking the time to tell us and our future guests about your stay. I’m glad you enjoyed the clean and comfortable accommodations as well as our tasty breakfast. We appreciate the feedback and look forward to your next stay with us! More

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Additional Information about SpringHill Suites by Marriott New Bern

Address: 300 Hotel Drive, New Bern, NC 28562
Location: United States > North Carolina > North Carolina Coast > New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott New Bern 3*
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Also Known As:
Springhill Suites By Marriott New Bern Hotel New Bern

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