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SpringHill Suites by Marriott New Bern

Certificate of Excellence
3.0 of 5
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300 Hotel Drive, New Bern, NC 28562
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1 room 1 adult
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SpringHill Suites by Marriott New Bern
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253 Reviews from our TripAdvisor Community

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Charlotte, North Carolina
2 reviews
4 of 5 stars Reviewed 1 week ago

The staff were very friendly and very polite during the check in. The rooms were clean and comfortable. There were plenty of places nearby to dine and enjoy yourself. I would definitely recommend this establishment.

Review collected in partnership with this hotel

Helpful?
Thank RM_TL1000S
Gwen F, General Manager at SpringHill Suites by Marriott New Bern, responded to this review

Thank you for your wonderful review. We pride ourselves on our friendly staff and our clean and comfortable suites. We are delighted you enjoyed your stay. We look forward to your next visit! More 

Fairfax Station, VA
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel for two nights. The hotel is pretty standard. There are pretty good amenities. The hotel front desk staff are excellent. Michelle was extremely helpful at the front desk on Saturday morning. The evening staff was also helpful. One evening we came back to our room and found that our snacks had been removed. Some of... More 

Helpful?
Thank Finiky
Gwen F, General Manager at SpringHill Suites by Marriott New Bern, responded to this review

Thank you for taking the time to provide us with your valuable feedback about your recent stay. I was delighted to hear about the helpful service you received from Michelle at the front desk. We pride ourselves on delivering exemplary service and we are proud we lived up to that promise. Please accept my sincere apology for mistakenly discarding your... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

The hot tub was great, although filling it took a long time, but that's no fault of anyone. It had about 6 or so jets on the sides. Big enough for 2. Unfortunately I checked in at around 3 am, and over slept through the free breakfast. But, they had bananas, apples, yogurt, and thankfully coffee. The lady at the... More 

Helpful?
Thank Brian L
Gwen F, General Manager at SpringHill Suites by Marriott New Bern, responded to this review

Thank you for taking the time to write your review. We are delighted you enjoyed your stay in one of our spacious whirlpool suites and enjoyed our friendly staff. We hope you have the opportunity to return soon so you are able to enjoy our entire hot breakfast buffet. More 

Wilmington, North Carolina
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 30, 2015

Was given a disabled room, which is fine, but was not needed for our stay. Perhaps no other rooms were available. The shower was not very clean at all - disappointing given that these room types are not typically used as much. Wallpaper pulling way from wall and mold in the corners - easily fixed, but only if the expectations... More 

Helpful?
Thank SnakeCharmerNC
Gwen F, General Manager at SpringHill Suites by Marriott New Bern, responded to this review

I am sorry to hear about the issues you experienced during your stay. We take your feedback seriously and appreciate the time you took to share. I hope we will have the opportunity to serve you again, and we will ensure your next stay lives up to your expectations. More 

Louisburg, North Carolina
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 22, 2015

Arrival and check in went great. I did the mobile check in and my room was ready and waiting for me. Very clean and updated hotel. Staff was great all the way down to the staff that I would occasionally see in the halls or elevator. I will def be going back to this hotel in the near future.

Helpful?
Thank MizzDeelicious
Gwen F, General Manager at SpringHill Suites by Marriott New Bern, responded to this review

Hello MizzDeelicious! Thank you for your thoughtful words and for the five star rating! It is always such a pleasure when our guests take the time to write about their experiences while at our hotel. I will gladly share your comments with the staff. We look forward to welcoming you back! More 

Columbia, Maryland
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 9, 2015

Got in fairly late but our arrival and check in went very quickly with a very pleasant employee on the desk. Room was clean and a bit larger than I expected. I really like the sitting area/desk. It's nice to have a decent couch or chair in a room. Pool was clean and nice, We were visiting our daughter so... More 

Helpful?
Thank Dan8605
Gwen F, General Manager at SpringHill Suites by Marriott New Bern, responded to this review

At the SpringHill Suites New Bern, we aim to make you feel comfortable, in your home away from home. Thank you for sharing your review. We appreciate your business and look forward to welcoming you back! More 

Charlotte, North Carolina
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed November 11, 2015

From the front desk to the housekeepers, this is a great place to stay. I have been n and out of New Bern for the past few months and have found a home. The Springhill Suites is clean. The staff are wonderful and well trained. I would recommend this hotel to anyone staying in this area.

Helpful?
Thank weave1111
Gwen F, General Manager at SpringHill Suites by Marriott New Bern, responded to this review

Hello weave1111! Thank you so much for the great review. This is exactly the fantastci experience we wish all our guests receive. We look forward to seeing you again soon! More 

Hershey, Pennsylvania, United States
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 9, 2015 via mobile

Arrived at 3am, thanks Delta! Checked in with a breeze and had the best sleep of my life! The facilities are very clean, and rooms modern. This was the best breakfast I ever had. THANK YOU for using real bacon and not the paper bacon, and for delicious eggs. It's rare to get such a great breakfast, but you didn't... More 

Helpful?
Thank MNagy
Gwen F, General Manager at SpringHill Suites by Marriott New Bern, responded to this review

Thank you for your loyalty as a Platinum member. We truly appreciate your glowing review. We pride ourselves on ensuring every guest has the best stay, all the way down to the real bacon! We can't wait for your next visit. More 

1 review
4 of 5 stars Reviewed October 29, 2015

The hotel is in a good location, near stores and restaurants. The room was clean with plenty of space. The location is quiet and off the main road. Lighting was good inside and outside around hotel. Area also seemed safe didn't experience any problems.

Helpful?
Thank Melissa S
Charlotte, North Carolina
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 27, 2015 via mobile

We've tried several hotels in New Bern as we visit frequently, because our grandmother lives here. We arrived late on a Friday evening & the gentleman behind the desk was very social and welcomed us in. Nice touch! Hopefully, he'll get promoted to Charlotte like he wants to do! It was nice to be greeted so kindly late at night!... More 

Helpful?
Thank Nayst
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