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All 10 New Bern hotels

SpringHill Suites by Marriott New Bern

3.0 of 5 Hotel   |   300 Hotel Drive, New Bern, NC 28562
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Ranked #2 of 10 Hotels in New Bern
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Scott K Charlotte, North Carolina
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168 reviews from our community

Traveler rating
    111
    40
    14
    3
    0
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70
27
9
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am happy to show up at the SHS New Bern when I visit that area. The staff knows me and they treat me extremely well. It is so important to see a friendly and familiar face when away from home. Thanks for always having a clean and inviting hotel to come to when on travel in eastern NC.

Review collected in partnership with this hotel

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Morgantown, West Virginia, United States
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My family and I stayed here last weekend and were pleasantly surprised. The rooms were clean and well appointed, the complementary breakfast was wonderful, and the staff was very helpful. I got an awesome rate through an online booking site, and would definitely stay here again.

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1 review
5 of 5 stars Reviewed 5 days ago NEW

Front desk was nice the whole time I was there. The market was a little high. The beds were comfortable...not enough channels to watch. I will be back when the weather gets pretty. Didn't have a chance to take a swim.

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Ca
Contributor
20 reviews 20 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very convenient to the airport, great staff, very helpful. Vanessa was great, I was delayed arriving by air due to weather, I called to explain I would be late arriving, she updated the arrival and all worked out perfect.

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear ItBeMeEverywhere, Thank you for taking the time to share with us about your most recent stay here with us. We appreciate your feedback and are grateful to hear that you had a great stay. We are pleased to hear that Vanessa took great care of you. I'm glad to hear that everything worked out for you. I hope that... More 

Patchogue, New York
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was nice and the beds were comfortable. The breakfast changed each morning so that was a positive. Carol was very attentive and pleasant in helping with the breakfast. The room was kept neat. The only reason they did not receive 5 stars was the vacuuming was average at best.

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear bill c, Thank you for taking the time to share with us about your most recent stay here with us. We appreciate your feedback and are elated to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We are pleased to hear that Carol... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Chaz and Jamar are two excellent workers. They really went above and beyond with the amount of valentine traffic coming in and out. They were able to man the desk,take towels and bathroom tissue to guest rooms. I was sitting in the lobby with some friends. I never knew that job could be so busy. I really commend your two... More 

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear Shikeshia, Thank you so much for your kind words we appreciate your feedback and are thrilled to hear that you had a great stay. I am pleased to know that our staff memebers jamar and chaz went above and beyond all that was asked of them. Mr. Marriott would be honored to hear about their great hospitality that they... More 

Durham, North Carolina
1 review
4 of 5 stars Reviewed 3 weeks ago

Overall we had a great experience. From check in until check out the entire staff was very friendly. The rooms were spacious and comfortable. The beds slept very comfortably. Our one complaint was the hot water. We were placed on the top (5th) floor. It took between 8 to 10 minutes to get hot water to room. After some trial... More 

Review collected in partnership with this hotel

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear Debby M, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I would like to apologize for the inconvience that this may have caused you. I have also shared this information with our maintenance department and they are working to get it corrected. Overall i am glad... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

The team was so wonderful and helpful. We had a great visit and really appreciate the great customer service! Our kids all had a fun time swimming and the breakfast in the morning was really good-lots of choices. Thank you!

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Dear Chelle12345, Thank you so much for sharing your review with us. We appreciate your feedback and are delighted to hear that you and your kids and a wonderful stay. Its awsome to see that our staff has really exceeded your expectations by going above and beyond to make your stay pleasant. We are glas that we could provide and... More 

Havelock, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

Very welcoming. Jamar on reception could not have done a better, more efficient job. Rooms were clean , spacious and the location ideal for us . Lovely breakfast , would definitely stay again. Staff are a credit to the Marriott group

Review collected in partnership with this hotel

Was this review helpful? Yes
SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

. Thank you for taking the time to write about your recent stay at SpringHill Suites by Marriott New Bern, NC. We are elated to hear that you enjoyed your stay. Jamar and our staff takes great pride in honoring Mr. Marriott with our excellent hospitality. It's wonderful to hear that you enjoyed our breakfast and spacious suites. We look... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Always friendly and accommodating. I stay here regularly and all the staff have always been very helpful, from room preferences, to pleasant front desk, to good selection at breakfast.The beds are comfortable and rooms quiet. I wish all the refrigerators had a freezer section (I think a few do) as when I travel, I have ice packs for my lunches...

Was this review helpful? Yes
SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Hello Todd B, Thank you so much for your kind words and It is always great to hear positive feedback about our hotel and associates. Our staff takes great pride in providing our guests with an excellent hotel experience. It is awesome to hear that you are one of our repeat guest that truly loves it here. If you need... More 

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Additional Information about SpringHill Suites by Marriott New Bern

Address: 300 Hotel Drive, New Bern, NC 28562
Location: United States > North Carolina > North Carolina Coast > New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott New Bern 3*
Number of rooms: 143
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Also Known As:
Springhill Suites By Marriott New Bern Hotel New Bern
Hotel Style:
#2 Business Hotel in New Bern
#4 Romantic Hotel in New Bern

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