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SpringHill Suites by Marriott New Bern

Certificate of Excellence
3.0 of 5
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300 Hotel Drive, New Bern, NC 28562
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SpringHill Suites by Marriott New Bern
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Ranked #2 of 10 Hotels in New Bern
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
cssjas NC
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226 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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NC
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in town for a sporting event so we had a room full of boys! The staff was awesome and very patient with all of us. They made sure we had everything we needed. The room was clean as well as the rest of the hotel. There was a washer and dryer available which came in very handy since... More 

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Lexington, Kentucky
Level Contributor
121 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff is friendly, the workout room is small, but has nice equipment, and it is clean. I needed a place to stay for a quick overnight - early morning pickup for kids at camp warrants a nearby hotel. If you need to book for a camp pickup, I recommend that you reserve a room well in advance - they... More 

Was this review helpful? Yes 1
Hampton, Virginia
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

On a trip to New Bern NC (July 12-13, 2015), I mistakenly left my IPad in my room, then checked out. It was found by Manny in Housekeeping, then packaged securely and shipped to me by Benjamin, Front Desk. Thank you for your honesty, promptness, courtesy, and reassurance.

Was this review helpful? Yes 1
North Carolina
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family stayed in a double queen room for two nights. There are four of us and we had plenty of room. The room had a separate seating area with a desk and sleeper sofa. This was good when someone wanted to go to bed before everyone else. The room was equipped with a mini-fridge and microwave. The bathroom had... More 

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Jacksonville, Florida
5 of 5 stars Reviewed 2 weeks ago

Great service! Especially Kym who was really awesome! Kym always kept our rooms clean and was super friendly! Great hotel staff! Keep it up! :) we also enjoyed the free lollipops at the front desk when we came in from a late day of work around 12 or 1 each night. The staff always had whatever we needed whenever we... More 

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Edmonton, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

Convenient location off the highway. Quiet locale. Short walk to WalMart, if you've forgotten anything. Shopping across the major highway, which has NO pedestrian traffic lights or marked crossings. Approx 3 miles from downtown New Bern and the shore. Room maintenance (Chuck) was prompt and friendly. Front desk personnel and Carol at breakfast were pleasant and good-humoured. All the machines... More 

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Greenwood, South Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very nice location to several shopping areas and over all very little highway noise could be heard, as most SpringHill properties a nice room and common areas , the only problem was the AC in the common areas seem not to be working, however the AC in the room worked just fine. The parking while looks to be like... More 

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Sieper, Louisiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff was very courteous & helpful. Really enjoyed the breakfast hostess, Carol. She always had a smile and took time to chat with everyone. The only suggestion I would make is to add an additional washer/dryer.

Review collected in partnership with this hotel

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Greetings Melody C! Thank you for choosing SpringHill Suites in New Bern, NC. Glad to hear that you had such an wonderful stay here with us. We are pleased to hear that our staff has been very courteous and helpful to you during your stay. Carol would be so appreciative to know that she has mentioned by one of our... More 

Garner, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

My wife, 2 grand kids and myself, thoroughly enjoyed the pool, the size of the room, the cleanliness of everything. The location is great. Only 38 miles from the NC Aquarium and Atlantic Beach. Definitely stay here again. And I stay in 100 hotels a year...

Review collected in partnership with this hotel

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SpringHill S, Lead Front Desk Agent at SpringHill Suites by Marriott New Bern, responded to this review

Eric Shay P, thank you for the wonderful review and five star rating regarding your stay with us! We appreciate you choosing us as your place to stay. Isn't our pool fantastic! I’m glad to see that our clean accommodations, and spacious rooms were to your liking. I see that you had a chance to visit our NC Aquarium and... More 

Pennsylvania
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This location is located near the Highway but off main Thruway so traffic noise is nominal. It allows you also many options for dining off property but no too far. My only strike is in the way they handle breakfast and the coffe situation. Its been a major complaint of mine that all Marriott properties are moving to charge for... More 

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Cathy N, General Manager at SpringHill Suites by Marriott New Bern, responded to this review

We would like to apologize for the many inconveniences during your stay. I have taken all of this information and I have shared it with my breakfast team. We have made the necessary corrections so that this will not happen again. We hope that we can make you next experience the best experience. Thank you again for staying here with... More 

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