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All 5 Murphy hotels

Holiday Inn Express Suites Murphy

2.5 of 5 Hotel   |   130 Holiday Dr, Murphy, NC 28906
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Ranked #3 of 5 Hotels in Murphy
A recent review
3 of 5 stars reviewed 1 week ago
ScottHayes Birmingham, England
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59 reviews from our community

Traveler rating
    18
    23
    8
    3
    7
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13
15
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Birmingham, England
Top Contributor
64 reviews 64 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

A nice hotel, which was easy to find. The staff were welcoming and helpful, and the rooms were comfortable and clean. Although we were only passing though, it seemed to be the perfect base from which to explore Cherokee County and the southern end of the Appalachian Mountains.

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Atlanta
Top Contributor
71 reviews 71 reviews
23 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The hotel and room were clean so that was greatly appreciated but the property and experience were otherwise uninspiring. The room was a basic white walled box and the room echoed in that industrial warehouse kind of way. The included breakfast was bland and kept the kids alive. For such a basic hotel, I considered the price we paid as... More

Was this review helpful? Yes 1
Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2014

We have stayed at this hotel many times. It is clean and the staff is friendly and very efficient. The free continental breakfast is similar to other hotels that offer this service. We always go back to this hotel!

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Top Contributor
77 reviews 77 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 11, 2014

Arrived on Friday with reservations but front deck could not find them. The clerk assisted me and secured a newly remolded room for us to stay the weekend in. The smell of new carpet and paint was a little harsh at first but it became less offensive as time when on. We were offered another room for Saturday night, but... More

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ft lauderdale
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2014

We will stay here ever time we are in Murphy,it was very clean,beds were comfortable and breakfast was really good,plenty to eat! Also, the guy at the counter saw me later and asked if everything was alright with the room. Then, the next morning I asked if I could get a late check out and no problem ,that really was... More

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Atlanta, Georgia
Top Contributor
180 reviews 180 reviews
45 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed July 22, 2014

My family and I recently stayed in this hotel for four nights while visiting the area. We were promptly greeted by Nick at the front desk who got us checked in very quickly. Being a gold member with Holiday Inn, I was upgraded from standard king to a suite. The room and entire hotel was very clean and comfortable. It... More

Was this review helpful? Yes 1
Lawrenceburg, Tennessee
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 10, 2014

This is a very nice hotel in a surprisingly small town. Make reservations early as they are often sold out several nights per week thru motorcycle riding season. Then come the leaf peepers in the fall to add to the confusion. I sporadically work in Murphy for a few days at the time and have occasionally been unable to get... More

Was this review helpful? Yes 1
smcdogfan, Manager at Holiday Inn Express Suites Murphy, responded to this review

Dear Kevin K, Thank you for taking time to leave feedback about our hotel. I'm glad you enjoy our facilities and staff. I will pass along your comments to them. Thank you for your comment in our defense also. (-8 We look forward to seeing you again. Patricia Richarme GM More

Woodstock, Georgia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 7, 2014

We checked in at around 4pm. The fronts desk lady was extremely unpleasant to deal with. I did not feel welcome at all, I want to believe the bad customer service was not due to my race/ethnicity? After checking in, we went down to the lobby and requested the front lady to watch TV and for the remote control. Despite... More

Was this review helpful? Yes 2
smcdogfan, Manager at Holiday Inn Express Suites Murphy, responded to this review

Dear Roberto L, I am very disappointed to read the comments about your stay. It is always our goal to provide an excellent guest service experience to everyone who walks through our doors. So to read that you feel we did not meet your expectations is disheartening for me. You indicated on your IHG guest survey that you would like... More

Ghent, Belgium
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 20, 2014

First, Miss Diana D. at the front desk should be recognized as providing one of THE BEST customer service experiences I've ever had! I'd arrived late the night before, after working a long day and making the drive from across the state. After working the early morning hours at the hospital, I returned to the hotel and stopped by the... More

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smcdogfan, General Manager at Holiday Inn Express Suites Murphy, responded to this review

Dear MLeopards, Wow! Thanks for your valuable input. I appreciate that you chose to share your positive experience. I have shared your comments with Diana and she was happy that she was able to make your stay with us a pleasant one. I'm glad that you enjoyed our breakfast as well. The Breakfast Hostess tries to make sure everything is... More

Contributor
16 reviews 16 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 20, 2014

The staff at this hotel are REALLY professional and helpful in all situations. As at all HIE's the handicapped accessible rooms are Great. The room was very nice and the bathroom was HUGE. Very easy to use and 100 per cent clean. Breakfast was nice as usual. NICE HOTEL IN A NICE TOWN

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smcdogfan, General Manager at Holiday Inn Express Suites Murphy, responded to this review

Dear Mike_19943, Thank you for your wonderful feedback. We truly enjoy what we do and hope that it shows through each guest interaction. I'm glad we were able to comfortably accommodate your handicapped needs and look forward to seeing you during your next visit to our peaceful mountain community. Sincerely, Patricia Richarme GM More

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Additional Information about Holiday Inn Express Suites Murphy

Address: 130 Holiday Dr, Murphy, NC 28906
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Murphy
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Suites Murphy 2.5*
Number of rooms: 51
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Also Known As:
Holiday Inn Express Suites Murphy Hotel Murphy
Holiday Inn Murphy
Holiday Inn Express Murphy
Murphy Holiday Inn

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