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Holiday Inn Express Hotel & Suites Mount Airy South

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1320 EMS Drive, Mount Airy, NC 27030
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Holiday Inn Express Hotel & Suites Mount Airy South
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223 Reviews from our TripAdvisor Community

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Traveler rating
    139
    63
    15
    5
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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    (223)
  • Mar-May only
    (51)
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Birmingham, Alabama
Level Contributor
144 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 1 week ago

Our family found the room to be clean and basic. We did not have any real noise problems, but I did hear some barking ( they are pet friendly) and a man in the neighboring bathroom singing in the show (this was comical to me). The breakfast was fine and very typical of HIE. They did have a microwave and... More 

Was this review helpful? Yes
Amherst, Virginia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a fairly new hotel, it is very clean and nice and the staff are very friendly, but the walls are not insulated against noise at all. For the life of me, I don't know why someone would build a hotel with the walls so thin that it is like the people in the room next door are in... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for your feedback regarding your stay at our Mt. Airy, NC Holiday Inn Express & Suites. I apologize for the noise next door that you could hear through the walls. I realize how annoying that can be. We appreciate very much letting us know of the problem. More 

Columbus, Ohio
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed here last weekend for a wedding. When we called to make a reservation we informed them that we would be getting there around 12:30-1, and he said there would be rooms available so we could check in at that time. When we went to check in there were not rooms available and the woman at the counter was... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

I apologize for the problem with your room not being ready when you stayed with us at our Mt. Airy, NC Holiday Inn Express & Suites. I realize that a person would like time after traveling to relax and get ready for the wedding and that it was cut short for you. I hope you will give us another chance... More 

Bristol, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I'm very picky about where I stay, however I could have not been more pleased with our stay here. The staff were supper friendly always greeting us as we came and went, check in was a breeze. The whole hotel was super clean and our room was in excellent shape, our kids really enjoyed the indoor pool in the evenings... More 

Was this review helpful? Yes 1
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for the great comments you posted regarding your stay at our Mt. Airy, NC Holiday Inn Express & Suites. I am so glad that you enjoyed your stay and the amenities. We pride ourselves on providing clean, comfortable rooms for our guests along with a courteous, helpful staff. More 

Millersport, Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 23, 2015

Very dirty bathroom mold growing in shower and tile floor dirty. Stains on furniture. Room 301. Didn't try breakfast. One elevator long wait so used stairs. Convenient location. Easy on off interstate. Won't stay there again. Sorry.

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

I apologize for your unpleasant experience during your stay with us at our Mt. Airy, NC Holiday Inn Express & Suites. Thank you for bringing the mold and dirty floor to our attention. This is unacceptable and will be addressed with our housekeeping staff. I do hope you will give us another chance to better serve you. More 

Clay City, Kentucky
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 20, 2015

The room had a nice chair, (we did find a long hair under the cushion), two comfortable beds and a couch that made into a full size bed. The couch mattress was torn and we found a coupon under the mattress. Other than the hair and coupon, the room was very clean. The breakfast included biscuits, gravy, bacon, sausage, scrambled... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you very much for your wonderful comments about your stay with us at our Mt. Airy, NC Holiday Inn Express & Suites. I am so happy to hear that you enjoyed the amenities such as the breakfast and pool. I do apologize for the hair and coupon in your room. We endeavor to provide clean, comfortable rooms for our... More 

Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 7, 2015 via mobile

Newer, clean hotel with very good complimentary breakfast. Nice pool, hot tub. This is my second stay. Friendly staff. Bathrooms are clean and well-maintained. Large breakfast room but not enough tables--please add some more seating! Convenient to downtown, restaurants and shopping. Easy parking around hotel. 4 stories but only one elevator.

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for the great comments you posted regarding your stay at our Mt. Airy, NC Holiday Inn Express & Suites. I am so glad that you enjoyed your stay and the amenities. We pride ourselves on providing clean, comfortable rooms for our guests along with a courteous, helpful staff. Again, thank you for being our guest at Mt. Airy. More 

Charlotte, North Carolina
Level Contributor
121 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed March 29, 2015

Stayed here just overnight for a brief visit to Mt Airy and had a very pleasant stay. I would stay here again. I dont remember the last time I stayed in a HI, but I chose the hotel based on proximity to downtown Mt. Airy, price, and prior reviews. Upon check-in, the staff were very friendly and quick to accommodate... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Dear KMme, Thank you for your candid review. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. It is always motivating on our end to receive commendable feedback from our valued guests like you. We truly appreciate your comments regarding our... More 

Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 19, 2015

As usual for a HIE this place was great!! The staff was awesome and Janice at the front desk went out of her way to ensure we had a great evening! The meet and greet in the breakfast area was very nice and was a first for us. The wine they served was excellent. The room was very clean and... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

I am so glad to hear that your enjoyed your stay with us at our Mt. Airy, NC Holiday Inn Express & Suites. We pride ourselves on our friendly, courteous staff at Mt. Airy and the meet and greet is just an extra added touch we like to do for our guests. I apologize for the hot water taking so... More 

Tuxedo, North Carolina
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed February 13, 2015

Says the sign in the lobby - and they mean it! Courteous, helpful staff and a clean, well appointed hotel. We had a one night stay in the area to visit friends after a long and nerve-wracking drive from Philly, and the quiet and comfort of the hotel was a welcome oasis!

Was this review helpful? Yes 2
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thanks for contacting us about your stay at our Mt. Airy, NC Holiday Inn Express & Suites. Mt, Airy has a very friendly, courteous staff; and we are proud of them. I am glad to hear that you had a quiet and comfortable stay. More 

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