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Holiday Inn Express Hotel & Suites Mount Airy South

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1320 EMS Drive, Mount Airy, NC 27030
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Holiday Inn Express Hotel & Suites Mount Airy South
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230 Reviews from our TripAdvisor Community

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Traveler rating
    142
    64
    16
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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    (51)
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    (25)
All months
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Rented two rooms and we were charged twice! Were told that it would be corrected by Monday it now Thursday and noone has any idea when it will be put back! call every day! Had children jumping above us all night and they just said sorry! poor excuse for customer service! Sad excuse for hotel!Waiting for corporate to try to... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Dear Maria F, Thank you for taking the time to write your review. We are sincerely sorry for this unfortunate incident surrounding the charges placed on your credit card. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message to obtain more information. Thank you for staying... More 

Mississauga Ontario
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a very nice hotel, and the staff are super friendly and helpful. Our room was nice, and had an unusually high ceiling, but it was definitely not a "suite". Other than having a small fridge and microwave, there was nothing suite-like about it. The breakfast is quite good. I rarely eat the breakfast because they are so bad,... More 

Was this review helpful? Yes 1
Mebane, North Carolina
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Went for a girls weekend and the pool was slimy and dirty and the hot tub did not work! There were dogs barking in nearby rooms! They charged my sisters credit card twice and it's been a week and still NO REFUND! Walls were dirty by the bed. Overpriced!

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Dear Dear TammyTChild, Thank you for taking the time to review our property. Our hotel is committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary hotel stay experience with regard to pool cleanliness and amenities as well as the charged made to your sister's account. Please... More 

South Boston, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The pool was nasty. The "hot tub" did not work. and they placed TWO holds on my account for the room. It is going on a week since I stayed and still have not released the extra $157.02 on my checking account. Never had this happen and will never stay in this hotel again. Noone can tell me why they... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Dear donna s, Thank you for taking the time to write a review about your stay with us. We strive very hard to make each and every guest's stay perfect however it appears we fell short of our goal during your visit. We would like to apologize for falling short of your expectations regarding our pool and hot tub. We... More 

HIGH POINT NC
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 12, 2015

As a travel agent I wanted to getaway to a clean atmosphere and with a swimming pool. The staff were great! Very friendly and eager to help! Had a great breakfast included. Christine was very helpful at the reception desk. Even the staff in the breakfast area were helpful. Looking forward to sending my clients here and coming back!!!

Was this review helpful? Yes
Connellsville, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 9, 2015

Everything about this place is great. Location is close to 2 interstates and it's Andy Griffiths birthplace,( t.V. show Mayberry). Express breakfast is very good. Nice variety of breakfast selections. From cereal , fruit, yogurt, pancakes ,eggs, muffins, fresh fruit.etc..also very comfortable beds.

Was this review helpful? Yes 1
Siler City, North Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 8, 2015

This was a small getaway for me and my husband last weekend. From the time we walked in the door to our receptionist(s); there were two and they were GREAT! It was wonderful; from the sampling in the lobby to their tips on where to eat and where not to eat! Breakfast was great and the little lady on Saturday... More 

Was this review helpful? Yes
Birmingham, Alabama
Level Contributor
151 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed June 26, 2015

Our family found the room to be clean and basic. We did not have any real noise problems, but I did hear some barking ( they are pet friendly) and a man in the neighboring bathroom singing in the show (this was comical to me). The breakfast was fine and very typical of HIE. They did have a microwave and... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for being our guest at our Mt. Airy, NC Holiday Inn Express & Suites and for the positive feedback. I am happy to hear you enjoyed your room and the impromptu “entertainment” you heard from the man singing in the shower. Thank you again for staying with us. More 

Amherst, Virginia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 15, 2015

This is a fairly new hotel, it is very clean and nice and the staff are very friendly, but the walls are not insulated against noise at all. For the life of me, I don't know why someone would build a hotel with the walls so thin that it is like the people in the room next door are in... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for your feedback regarding your stay at our Mt. Airy, NC Holiday Inn Express & Suites. I apologize for the noise next door that you could hear through the walls. I realize how annoying that can be. We appreciate very much letting us know of the problem. More 

Columbus, Ohio
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 10, 2015

We stayed here last weekend for a wedding. When we called to make a reservation we informed them that we would be getting there around 12:30-1, and he said there would be rooms available so we could check in at that time. When we went to check in there were not rooms available and the woman at the counter was... More 

Was this review helpful? Yes
GMLegacyMGMT, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

I apologize for the problem with your room not being ready when you stayed with us at our Mt. Airy, NC Holiday Inn Express & Suites. I realize that a person would like time after traveling to relax and get ready for the wedding and that it was cut short for you. I hope you will give us another chance... More 

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