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All 7 Mount Airy hotels

Holiday Inn Express Hotel & Suites Mount Airy South

2.5 of 5 Hotel   |   1320 EMS Drive, Mount Airy, NC 27030
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92%
Ranked #2 of 7 hotels in Mount Airy
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Judith D Bethlehem, Pennsylvania
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148 people have reviewed this hotel

Traveler rating
    98
    39
    6
    4
    1
See reviews for
56
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7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Bethlehem, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

After a 3hr tour of USC in Columbia SC and sitting in traffic in Charlette,NC for over an hour; we were unable to travel any further than Mt Airy. I called from my cell phone and made the reservations. We needed a pet friendly place since we were travelling with our pug puppies. The rooms were clean and everyone fell... More

Was this review helpful? Yes
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am sorry that our front desk agent did not give you the full details regarding our pet policy while you were making your reservations. Pet fees are common at all hotels, each hotel sets their policies and we... More

Mason, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

We arrived late in the evening and Janice checked us in. She was very pleasant and helpful. The building appeared to be fairly new and was very clean as was our room. The breakfast had choices of pancakes, biscuits, eggs, bacon or sausage, various types of bread, oatmeal, coffee, tea, juice and milk. I might add the milk was ice... More

Was this review helpful? Yes
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for wonderful comments you posted regarding our Holiday Inn Express & Suites in Mount Airy, North Carolina. We take pride in our hotel and staff, and I am glad we met your expectations. Our staff at Mount Airy is one of the friendliest you will find. I can see that we achieve our goals. I am happy that... More

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had chosen this hotel based on rave reviews on petfriendly hotels.com. The reviews were right! From the approach to the hotel, to the check-in, breakfast and stay, it was a pleasant experience. Front desk staff and manager were super friendly. Only disappointment was the $25 per day fee for our dog. Seems steep.

Was this review helpful? Yes
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for reviewing other comments that were posted regarding our Holiday Inn Express & Suites in Mount Airy, North Carolina before you booked your room. We take pride in our hotel and staff, and I am glad we met your expectations. More

Warren, Pennsylvania
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Another beautiful Holiday Inn Express. We felt so welcomed at the front desk after driving for 12 hours. Everything was spotlessly clean and comfortable. Great breakfast in the morning. The hotel is about 10 miles from I-77, but it is worth it.

Was this review helpful? Yes
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for wonderful comments you posted regarding our Holiday Inn Express & Suites in Mount Airy, North Carolina. We take pride in our hotel and staff, and I am glad we met your expectations. Our staff at Mount Airy is one of the friendliest you will find. I can see that we achieve our goals. I am happy that... More

Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 28, 2014

We got routed off the interstate due to black ice 2/13/14 sitting in traffice 2 1/2 hrs. We called all the hotels in this area and this hotel was the only one that answered the phone. I ask if any rooms were avaiable and the lady was very nice with a smile in her voice said they had 3 rooms... More

Was this review helpful? Yes 1
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs from a clean comfortable room to friendly staff and I can see we did that. I will pass on your comments to our staff... More

Seneca, South Carolina
1 review
3 of 5 stars Reviewed February 23, 2014 via mobile

Although the staff members were polite overall our stay was simply 'okay.' There was hair in the shower of our room which raised concerns about cleanliness. The bananas at breakfast had gone bad with black areas all over. Also, half and half provided in a container to pour in coffee had a sour smell. While not terrible, this particular holiday... More

Was this review helpful? Yes
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the cleanliness of your bathroom and the conditions about the bananas and creamer. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We will... More

North Olmsted
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 19, 2014

We randomly chose this hotel and we're very pleasantly surprised - it was a wonderful place to stay! Staff were very friendly and helpful. The rooms were exceptionally clean and tasteful. In the evening there was a reception in the common room with free wine or beer with a delightful woman who was the hospitality hostess. She gave us a... More

Was this review helpful? Yes 1
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs from a clean comfortable room to friendly staff and I can see we did that. Hope to see you back soon and thanks for... More

Oberlin, Ohio
Top Contributor
62 reviews 62 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 24, 2013

We stayed at this hotel on a Friday night on our way to Wilmington, NC from northern Ohio. We make the drive frequently since our daughter lives in Wilmington and we had until now not found a nice place that lies more or less halfway between the two locations. We will certainly be back. The hotel was very clean and... More

Was this review helpful? Yes 4
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs from a clean comfortable room to friendly staff and I can see we did that. Sounds like you just found your halfway stop for... More

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 20, 2013

My co-workers and I stayed at this hotel for a couple of days during a work trip. Janice at the front desk was a wonderful surprise. She was warm and friendly every evening when we returned to the hotel, always greeting us with a smile and a warm welcome. Her dinner recommendations were spot on. We try to avoid chains... More

Was this review helpful? Yes 3
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs from a clean comfortable room to friendly staff and I can see we did that. I will pass on your comments to Janice and... More

Earth
Top Contributor
259 reviews 259 reviews
52 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed December 10, 2013

Our room was very spacious, with a large bathroom. The shower was excellent. The bed was excellent. Good quality towels. Good quality and easy to use luggage cart. Some improvements needed: We were told at front desk that there will be a Manager Reception with snacks from 17:30 to 19:00. At other hotels it is a real meal, so we... More

Was this review helpful? Yes 2
Trudy W, General Manager at Holiday Inn Express Hotel & Suites Mount Airy South, responded to this review

Thank you for the taking the time to let us know about your most current experience at our Holiday Inn Express & Suites located in Mount Airy, North Carolina. Our goal is to meet your needs from a clean comfortable room to friendly staff and I can see we did that. IHG, the franchisor, allows a Holiday Inn to have... More

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Additional Information about Holiday Inn Express Hotel & Suites Mount Airy South

Also Known As:
Holiday Inn Express Hotel And Suites Mount Airy South
Address: 1320 EMS Drive, Mount Airy, NC 27030
Phone Number:
Location: United States > North Carolina > Mount Airy
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #2 of 7 hotels in Mount Airy
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mount Airy South 2.5*
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