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Residence Inn Raleigh-Durham Airport

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2020 Hospitality Court, Morrisville, NC 27560
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1 room 1 guest
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Residence Inn Raleigh-Durham Airport
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98 Reviews from our TripAdvisor Community

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Traveler rating
    45
    34
    13
    4
    2
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45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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College Station, Texas
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Was on a 5-night stay for business. We had a little difficulty with our reservation, but Angela helped us get it straightened out at the front desk. In fact, Angela was a nice constant at the front desk throughout the stay; very friendly, helpful, and ready to assist. The hotel layout is in multiple buildings, but all the usual Residence... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear mbrewer41, Thank you for staying at the Residence Inn Raleigh-Durham Airport Morrisville. We appreciate the comments you made about the staff and how Angela is a nice constant at the front desk by being helpful, friendly and ready to assist! If your travels bring you back to the area, we hope that you will come and stay with us... More 

New York
Level Contributor
123 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago

Michelle and Angela at the front desk are the faces of Marriott! Professional, beautiful, friendly. We stayed in the 1st building, 3rd floor, 1 bedroom. Very clean and nice and b updated. Loved the room. Perfect for business! The fitness room was good. They do need antibacterial wipes in the room for the machines to be wiped down after each... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear RCCRUISER2006, Thank you for choosing the Residence Inn Raleigh-Durham Airport Morrisville for your hotel accommodations.It was a joy to read your feedback and all the wonderful comments you made about the staff, especially Angela and Michelle, and the professional customer service and hospitality they provide to you and all of our guests! I do hope that if your travels... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

What a hotel should be all about, all hotels should be required to go thru this hotel's training policy. Very nice place, great staff and safe location. Close to all the right thing's. I always stay at this hottel when visiting family in the area and they always remember me no matter how long it's been since my last stay.... More 

Was this review helpful? Yes 1
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear Deutsche2, Thank you for staying at the Residence Inn Raleigh-Durham Airport Morrisville. I am always pleased with the hospitality and customer service our team provides to all of our guests but I was especially proud when I read your feedback about how all hotels should be required to go through our training policy! Your thoughtful comment about wanting to... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed at hotel for business and very pleased. Nice hot breakfast, with a large selection. Room clean and will stocked. I have allergy to frebrez, called ahead to make sure they don't use and front desk very helpful. Fresh baked cookies and coffee on our last day of training. Yum.

Was this review helpful? Yes 1
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear Ladybugz R, Thank you for staying at the Residence Inn Raleigh-Durham Airport Morrisville. We are pleased that you enjoyed your stay with us and our hotel had everything you needed. Charisse, Event Specialist, wanted to surprise you and the rest of your team members on the last day of training with freshly brewed coffee and fresh baked cookies. I... More 

Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

Charisse Welch the Event Specialist and the whole staff including Angela and Torri were awesome. I stayed there for two full weeks and they took excellent care of me and my colleagues. I recommend these fine ladies and their facility to all!! :) Regards, Steve

Was this review helpful? Yes 1
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear Steve, Thank you for staying at the Residence Inn Raleigh-Durham Airport and for taking the time to provide us your feedback. It was wonderful to read the nice comments you made about Charisse Welch, Event Specialist, and some of our front desk associates, Angela and Torie. I am pleased to know that during your two-week stay with us that... More 

Conway, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 10, 2015

The staff were extremely helpful with details to planning the shower. We worked with Charisse Welch, the Event Specialist, in planning the event in advance. She was very helpful in making it work for our family. At the front desk, Angela was on duty the day of the shower and our check out day and she helped make it pleasant... More 

Was this review helpful? Yes 1
Melissa L, Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear LindaLou5372, Thank you for choosing the Residence Inn Raleigh-Durham Airport for our wedding shower. I am very pleased to hear that our Event Specialist, Charisse Welch, was extremely helpful with the details and planning prior to your family's special day and that Angela was on duty to help assist. I will make sure that I share your feedback with... More 

Neenah, Wisconsin
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed June 8, 2015

This Residence Inn maintains the same high standards of all the others we've stayed at, and has the added advantage of being only a few minutes from the airport. It's in a beautifully landscaped and impeccably maintained office/hotel park near gas stations and the highways that make connection to the great Raleigh/Durham/Chapel Hill metropolitan area. If you're a light sleeper... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear jpa537, Thank you for staying at the Residence Inn Raleigh-Durham Airport and providing us your feedback. It was wonderful to read all your nice comments about our high standards, how we are conveniently located minutes from the airport and highway, and how our property is beautifully landscaped and impeccably maintained. We also appreciate you bringing to our attention about... More 

Baltimore, MD
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 23, 2015

Arrived here with my family...booked 2 of their 2 bdr suites. We arrived a bit late with kids in tow who are ready for bath and bed. But first anything you need you have to go out the building and back to the front desk to get...not conducive to families with small children at night! On top of that an... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear Tchance 1980, Thank you for taking the time to offer feedback on your recent stay at our hotel. As we pride ourselves on offering service that makes you want to return we are disappointed to see that we have failed to deliever on your recent trip. I have spoken with the departments involved with the issues that caused your... More 

Dover, Delaware
2 reviews
5 of 5 stars Reviewed April 9, 2015

This hotel was a great place to stay. My family of five enjoyed this facility and the suites. As a long standing platinum member it fully meant all expectations. The staff was incredibly friendly and accommodating.

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear HayesFamilytravel, Thank you for choosing the Residence Inn Raleigh-Durham Airport. I was happy to read that your family enjoyed their visit with us and that you feel our staff is incredibly friendly and accommodating. I am also pleased to know that as a valued Marriott Rewards Platinum Member, that we fully met your expectations! I do hope that if... More 

Roanoke, VA
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed March 7, 2015

We stayed here both on the outbound and return from a trip. When my husband who is a Platinum Premiere member asked to upgrade his room it sounded like "just this one time" can we do this...WHAT!!!!! Are you kidding me?? Didn't get the upgrade because they were sold out. I understand. When a guest showed up as we were... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear vaweddingplanner, I appreciate you bringing to our attention all your concerns and I would like to apologize for everything you went through during your stay. Since I wanted your feedback addressed quickly, I have scheduled a conference call and meeting with the appropriate team members. We share our shuttle service with one of our sister properties, Courtyard, and there... More 

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