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Residence Inn Raleigh-Durham Airport

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2020 Hospitality Court, Morrisville, NC 27560
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Residence Inn Raleigh-Durham Airport
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Residence Inn Raleigh-Durham Airport
Residence Inn Raleigh-Durham Airport
Residence Inn Raleigh-Durham Airport
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90 reviews from our community

Traveler rating
    41
    31
    12
    4
    2
See reviews for
24
14
6
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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  • Italian first
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Dover, Delaware
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel was a great place to stay. My family of five enjoyed this facility and the suites. As a long standing platinum member it fully meant all expectations. The staff was incredibly friendly and accommodating.

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear HayesFamilytravel, Thank you for choosing the Residence Inn Raleigh-Durham Airport. I was happy to read that your family enjoyed their visit with us and that you feel our staff is incredibly friendly and accommodating. I am also pleased to know that as a valued Marriott Rewards Platinum Member, that we fully met your expectations! I do hope that if... More 

Roanoke, VA
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 7, 2015

We stayed here both on the outbound and return from a trip. When my husband who is a Platinum Premiere member asked to upgrade his room it sounded like "just this one time" can we do this...WHAT!!!!! Are you kidding me?? Didn't get the upgrade because they were sold out. I understand. When a guest showed up as we were... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear vaweddingplanner, I appreciate you bringing to our attention all your concerns and I would like to apologize for everything you went through during your stay. Since I wanted your feedback addressed quickly, I have scheduled a conference call and meeting with the appropriate team members. We share our shuttle service with one of our sister properties, Courtyard, and there... More 

Auburn, PA
Top Contributor
113 reviews 113 reviews
50 hotel reviews
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed February 25, 2015

Stayed here for business for a few nights, while colleagues stayed across the street at the Marriott Courtyard - a better choice. People at the front desk were nice and welcoming. Hotel grounds were nice, however, I noticed the elevator having the same dirt (pieces of paper etc) for the 3 days I was here. Furniture in my room and... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear Pajay, Thank you for staying at the Residence Inn Raleigh-Durham Airport and providing us your feedback. I was glad to read that you feel our hotel is a nice place to stay but based on some of your comments, there are areas that need some improvement. I appreciate you bringing it to our attention and I would like to... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 19, 2014

Stayed at the hotel with large family. The Family Suite was very spacious. The hotel is also very pet friendly; we stayed with our large lab mix dog. The Hotel helped us get to airport with dog. Incredible staff!

Was this review helpful? Yes
Melissa L, Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear Tony C, Thank you for your feedback on our spacious Two-Bedroom Suites and your nice comment about how incredible our staff was during your stay! I will make sure I share your thoughts with the team and I do hope the next time your travels bring you back to to the Morrisville area, you and your Lab wll come... More 

Greer, South Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed December 17, 2014

I planned a quick trip with my wife and 2 children, 15 months and 3 months old. The Front Desk ladies were so nice and welcoming. They were interacting great with my child and just made me feel at home. We had a few requests that they completely changed everything around to accomodate. Once in the room, it was super... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear Joshb, Thank you for staying at the hotel and providing us your feedback. I was so pleased to read that you and your family had a great stay and that the front desk associates, Michelle and Charisse, were very nice and friendly! I will make sure that I share your nice comments about their interaction with your child made... More 

Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 30, 2014 via mobile

Was there for 3 nights. They barely cleaned the room. Took towels but didn't replace them or shampoo. When we got back later the second night we noticed there were no towels so we called the front desk, had to call three times and then finally got towels an hour 1/2 later. Rooms were not cleaned at all in between... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear 1124sunshine, Thank you for picking the Residence Inn Raleigh-Durham Airport as your accommodations for your family. I was disappointed to read that we did not deliver the service that our guests rave about during your visit with us. I am very sorry for all the inconveniences you experienced and I am so appreciative that you brought this to my... More 

Detroit, Michigan, United States
1 review
5 of 5 stars Reviewed October 9, 2014

This was a wonderful experience here in Raleigh-Durham. The rooms were absolutely beautiful, but not only that, the staff was superb! This was a business trip and my colleagues enjoyed the hospitality also. Our Events Coordinator was on point and there was nothing she could of done to make our conference go any smoother. We were here from eight different... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear ElviriaB, Thank you for staying at the Residence Inn Raleigh Durham Airport and providing us your feedback. It was so great reading that you had a wonderful experience, the rooms were beautiful and the staff was superb! I also appreciate your comment about our Event Coordinator, Charisse Welch, being on point and there was nothing else she could have... More 

Cary, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2014

I was blessed to have met the Events Coordinator at this hotel. What a wonderful and caring person to have working for you. She was so accommodating to all that I asked and said she would take care of it with a smile, and this was even before I met this lady. I could hear her smile over the phone.... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear Cindy J, Thank you for staying at the Residence Inn Raleigh Durham Airport and for providing us your feedback. It was an absolute joy to read that you felt blessed to have met Charisse, our Event Specialist, and thank you for all your nice comments about her being so accommodating, doing everything with a smile, and going above and... More 

Manchester, New Hampshire
Top Contributor
53 reviews 53 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 25, 2014

My work put here for two months. Now for those of you that have spent any length of time at a hotel, it's hard to be away from the comforts of home. This hotel staff has been so incredible and so nice. I couldn't have asked for a better place to stay. Out of all the hotels I've stayed in... More 

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear Keri T, Thank you for choosing the Residence Inn Raleigh Durham Airport and providing us your feedback. I was so pleased to read that with all the traveling that you do, our hotel staff is the best ever and that we provided you with your best hotel experience! I will make sure I share your thoughts with the rest... More 

Syracuse
Top Contributor
144 reviews 144 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed August 27, 2014

I must start with saying that the people were very helpful. From early check in request to recommendations for dinner they were very friendly. The pool is nice. My room had a nice fire place. I used the treadmill at their gym. It was very nice. I would stay here again.

Was this review helpful? Yes
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport, responded to this review

Dear Carolyn W, Thank you for staying at the Residence Inn Raleigh Durham Airport and for saying your visit with us was excellent! I am pleased to read that from the very beginning, you felt our staff was very helpful and friendly. I am glad you had an opportunity to enjoy our pool while you were here. We are looking... More 

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