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Extended Stay America - Raleigh - RDU Airport

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2700 Slater Road, Morrisville, NC 27560
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Extended Stay America - Raleigh - RDU Airport
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80 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 17, 2015

I checked in for 1 day. I had no issues..I had no complaints. Just a regular room. Nothing fantastic, but nothing horrible either. It was quiet even though it wasn't far from the airport. I didn't make a reservation before hand, and was able to get a room on the spot with no problem. Staff was nice as well.

Helpful?
1 Thank Melissa E
Cleveland, Ohio
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 15, 2015 via mobile

The room was clean, the air conditioner worked, the shower worked and had plenty of hot water, the fridge worked, the bed was adequate (not super comfortable though), flat screen TV worked and the grab-n-go breakfast was a lot better than nothing (granola bars, apples, instant oatmeal, packaged muffins, coffee, hot cocoa). Check-in process was too long, but I paid... More 

Helpful?
1 Thank BDKtravelsworld
Manager_11525, General Manager at Extended Stay America - Raleigh - RDU Airport, responded to this review

Thank you for providing us with details about your stay. Please accept our apologies for the delay you experienced at check-in. Still, I am glad you had a positive stay overall. I truly appreciate your comments regarding our clean rooms, convenient location and reasonable rates. Once more, thank you for posting your review. We look forward to having you visit... More 

New Bern, North Carolina
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 20, 2015

The hotel is a no frills place but definitely serves its purpose. The rooms have obviously been renovated recently. Doors seem to be a weak point of the place - the exterior door of the room had to be shoved to close and the bathroom door would stick against the toilet. The bed was comfortable but the pillows had no... More 

Helpful?
2 Thank Matt A
Manager_11525, General Manager at Extended Stay America - Raleigh - RDU Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating... More 

Morrisville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2015

I work at one of the buildings within the area, and this hotel has not only been convenient and affordable for me over the past year, but also very comfortable. I have such great rapport with so many of the front desk agents! They know who I am, always greet me with a smile, and make me feel welcome. Anytime... More 

Helpful?
1 Thank 3herbd
Manager_11525, General Manager at Extended Stay America - Raleigh - RDU Airport, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about your visit to our hotel. I am proud of our team for making your stay a "home away from home" experience. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in... More 

Coalville
1 review
1 of 5 stars Reviewed June 30, 2015 via mobile

I had the worst experience. First room smelled strongly of smoke, my daughter flushed the toilet and it immediately flooded all through the bathroom and out into the kitchen area. Second room door was open when we got there and we realized it wouldn't close tight... Room also smelled strongly of smoke. Packed back into the car and went to... More 

Helpful?
Thank Trobertson25
Manager_11525, Manager at Extended Stay America - Raleigh - RDU Airport, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. The situation you described regarding the smoking smell and broken toilet is truly regrettable. We are very sorry for your experience. We will use this feedback to ensure this situation is not repeated. Thank you for sharing your experience with us. We would love... More 

Ottawa, Ontario, Canada
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed April 21, 2015 via mobile

Ended up here while stranded at the Raleigh airport. One positive thing was that the (overworked) front desk staff was friendly and helpful. However, when I made my way up past cigarette butts and miscellaneous cookie wrappers up to a room which appeared to have been recently occupied, her friendly manner was not enough to help me overcome my distate.... More 

Helpful?
Thank Lisa M
Orlando, Florida, United States
2 reviews
4 of 5 stars Reviewed March 31, 2015

The front desk staff was very nice and did everything they can to make our stay a very enjoyable one. With construction going on it seemed like it was going to be rough but the staff made sure we had all the help we needed and we had clean towels, the room was very clean and we had an overall... More 

Helpful?
Thank Marcus P
Raleigh, North Carolina
1 review
2 of 5 stars Reviewed March 25, 2015

The front desk seemed extremely nice and were very helpful. Throughout the whole visit I have nothing bad to say about them. My hotel room on the other hand....the first room I was given was clearly not cleaned, the trash was full, bedding was everywhere and all the towels were used in the bathroom. I called the front desk and... More 

Helpful?
Thank Arlene R
Durham, North Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 7, 2015

I will preface with saying that we had to seek a hotel due to inclement weather and prolonged power outages in the area, most hotel/motels/no-tels in the area were at maximum occupancy. When we arrived, two hours after reservation, the desk clerk was unprofessional. She immediately questioned my reservation and I explained that I had booked online several hours ago.... More 

Helpful?
Thank Brandi R
Nags Head, North Carolina
2 reviews
5 of 5 stars Reviewed December 19, 2014

My room was comfortable and clean. Pretty basic, which is what I expected for the great price I got. The very best part of my stay was the friendly staff. They went out of their way to make sure everything was good.

Helpful?
Thank MzPenOBX
Manager_11525, General Manager at Extended Stay America - Raleigh - RDU Airport, responded to this review

The feedback provided in your review is much appreciated. I am glad to know that my staff was able to make your stay comfortable. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at rdu2@extendedstay.com, so we can... More 

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