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Extended Stay America - Raleigh - RDU Airport

2.0 of 5
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2700 Slater Road, Morrisville, NC 27560
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Extended Stay America - Raleigh - RDU Airport
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78 Reviews from our TripAdvisor Community

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Traveler rating
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (78)
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New Bern, North Carolina
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is a no frills place but definitely serves its purpose. The rooms have obviously been renovated recently. Doors seem to be a weak point of the place - the exterior door of the room had to be shoved to close and the bathroom door would stick against the toilet. The bed was comfortable but the pillows had no... More 

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Morrisville, North Carolina
1 review
5 of 5 stars Reviewed July 17, 2015

I work at one of the buildings within the area, and this hotel has not only been convenient and affordable for me over the past year, but also very comfortable. I have such great rapport with so many of the front desk agents! They know who I am, always greet me with a smile, and make me feel welcome. Anytime... More 

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Coalville
1 review
1 of 5 stars Reviewed June 30, 2015 via mobile

I had the worst experience. First room smelled strongly of smoke, my daughter flushed the toilet and it immediately flooded all through the bathroom and out into the kitchen area. Second room door was open when we got there and we realized it wouldn't close tight... Room also smelled strongly of smoke. Packed back into the car and went to... More 

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Manager_11525, Manager at Extended Stay America - Raleigh - RDU Airport, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. The situation you described regarding the smoking smell and broken toilet is truly regrettable. We are very sorry for your experience. We will use this feedback to ensure this situation is not repeated. Thank you for sharing your experience with us. We would love... More 

Ottawa, Ontario, Canada
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed April 21, 2015

Ended up here while stranded at the Raleigh airport. One positive thing was that the (overworked) front desk staff was friendly and helpful. However, when I made my way up past cigarette butts and miscellaneous cookie wrappers up to a room which appeared to have been recently occupied, her friendly manner was not enough to help me overcome my distate.... More 

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Orlando, Florida, United States
2 reviews
4 of 5 stars Reviewed March 31, 2015

The front desk staff was very nice and did everything they can to make our stay a very enjoyable one. With construction going on it seemed like it was going to be rough but the staff made sure we had all the help we needed and we had clean towels, the room was very clean and we had an overall... More 

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Raleigh, North Carolina
1 review
2 of 5 stars Reviewed March 25, 2015

The front desk seemed extremely nice and were very helpful. Throughout the whole visit I have nothing bad to say about them. My hotel room on the other hand....the first room I was given was clearly not cleaned, the trash was full, bedding was everywhere and all the towels were used in the bathroom. I called the front desk and... More 

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Durham, North Carolina
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 7, 2015

I will preface with saying that we had to seek a hotel due to inclement weather and prolonged power outages in the area, most hotel/motels/no-tels in the area were at maximum occupancy. When we arrived, two hours after reservation, the desk clerk was unprofessional. She immediately questioned my reservation and I explained that I had booked online several hours ago.... More 

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Nags Head, North Carolina
2 reviews
5 of 5 stars Reviewed December 19, 2014

My room was comfortable and clean. Pretty basic, which is what I expected for the great price I got. The very best part of my stay was the friendly staff. They went out of their way to make sure everything was good.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - RDU Airport, responded to this review

The feedback provided in your review is much appreciated. I am glad to know that my staff was able to make your stay comfortable. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at rdu2@extendedstay.com, so we can... More 

Raleigh, North Carolina
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed December 12, 2014

I stayed one night and immediately cancelled my other two nights. There were strange people lurking around outside on the floor I stayed on which was very uncomfortable. The first room key I was given was for a room that appeared occupied! I was horrified when I walked in. Once I got to a vacant room, it was the worst... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Raleigh - RDU Airport, responded to this review

I appreciate you bringing your experience to our attention. I am so disappointed to read that you were initially checked into the incorrect room, and that you experienced noise disturbances from neighboring guests. Please accept my apology. In response to your review, I will work with my front desk staff to review our check-in procedures to ensure that we are... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 15, 2014

NEVER in my life have too deal with bed bugs, but in this gross place I got bed bug bites. I had to left the luggage and checked out as soon that I foun d out that the bites I got was bed bug bites. The bed bug that I killed was like 1/4" big. In addition, the kitchen sink... More 

Was this review helpful? Yes 4
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