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Hilton Garden Inn Raleigh-Durham Airport

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1500 RDU Center Drive, Morrisville, NC 27560
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Hilton Garden Inn Raleigh-Durham Airport
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Hilton Garden Inn Raleigh-Durham Airport
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403 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Flemington, United States
5 of 5 stars Reviewed 3 days ago NEW

I stayed for two days one night stay at the Hilton Garden Inn last week.and was very happy with how the front desk treated me. One of them even let me borrow their umbrella because I did not want to get all wet before meeting with customers. Everyone at the restaurant and bar were also as hospitable.

Review collected in partnership with Hilton Garden Inn

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Marblehead, Massachusetts
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

One of the nicer garden inns I have stayed at. Room was clean, ac worked great, bed wAs comfortable and service staff was well trained and accommodating from the reception to the restaurant. Dinner menu was adequate, breakfast was very good and waiter was five stars for service. Definitely would return to this hotel.

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Bake B, Manager at Hilton Garden Inn Raleigh-Durham Airport, responded to this review

Thank you very much for your recent feedback with the positive comments regarding our hotel and staff. Even more than that we appreciate you taking the time to post your comments so that other guest can see your comments as well. We look forward to your next trip to our area and see you here with us. More 

Boston, Massachusetts
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Overnight stay for visit to local company. Nice location, surrounded by green area. Room reasonable although bed a tad lumpy Wifi almost useless. At checkout no reaction when I complained about patchy wifi which makes a mockery of their claim to solve problems or you don't pay!

Was this review helpful? Yes
Bake B, Manager at Hilton Garden Inn Raleigh-Durham Airport, responded to this review

We hate that you experienced slow or patchy Wifi and more so that you felt that we did not address your concerns in a more proactive way. We recently have experienced some issues with storms knocking some connections out but have since made some adjustments and feel it has addressed that possibility during storms. We certainly hope that you can... More 

Jacksonville, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

tub was unusable due to a coating of black, oily slime. Hotel issued a refund but should have offered us both a refund and a place to take a shower. Why rent us a room where the tub is covered with oily slime?

Review collected in partnership with Hilton Garden Inn

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Bake B, Manager at Hilton Garden Inn Raleigh-Durham Airport, responded to this review

We are truly sorry for the room issue you experienced and I am glad that we extended our 100% promise to you as that is certainly not common but unacceptable for sure. We have made some determinations on what exactly caused this issue and have corrected it. I would be happy to discuss this issue further if needed and you... More 

Houston, Texas
Level Contributor
209 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location from which to catch early morning flight. Very close to airport but quiet compared to most airport locations. Room was just ok; definite mildew/mold smell in bath with no ventilation which front desk promised to look into. Roomy and pleasant public space but new or inexperienced bar staff.

Was this review helpful? Yes
Bake B, Manager at Hilton Garden Inn Raleigh-Durham Airport, responded to this review

Thank you for your recent review of our hotel. We are the certainly the nearest airport and most convenient hotel to the RDU airport and we agree very quite. I am sorry to hear that your room was not quite up to par but wanted to point out that as of September 4 we will renovating our guest rooms to... More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel staff are friendly and helpful. The hotel is well maintained and clean. Proximity to the airport is convenient. However the location is isolated and it seemed we had to travel far to find shopping and restaurants.

Review collected in partnership with Hilton Garden Inn

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Bake B, Manager at Hilton Garden Inn Raleigh-Durham Airport, responded to this review

We are very happy to here that your stay with us was great! While we do understanding our location is very close to the airport but is a couple of miles from shopping and eating places I wanted to point out that we do have a complimentary hotel shuttle that can transport you quickly to area shopping and dining. Also,... More 

Prosper, Texas
1 review
1 of 5 stars Reviewed 1 week ago

We booked and prepaid for a room on 7/19 using hotels tonight app. After a long day of travel delays we arrived at the hotel and the desk clerk stated they did not have the reservation. They stated the hotel did not have rooms because they were sold out. We gave the desk clerk the confirmation number for the room... More 

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Wellington, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

While having breakfast, we asked the server if the orange juice was freshly squeezed. He replied that it was not. He then said that he had oranges and he could go in the back and make us some. We were amazed at his willingness to satisfy us. The juice was delicious Outstanding customer service.

Review collected in partnership with Hilton Garden Inn

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Bake B, Manager at Hilton Garden Inn Raleigh-Durham Airport, responded to this review

Thank you very much for your review and kind comments regarding one of our team members. That level of service is what we like to here about and we are thankful to have employees that will go to that next level of service to get our guest what they like. More 

Level Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a very good business property but it's main hit against it is that you are pretty much stuck with average food options on the property unless you have transportation. You can't walk to anywhere to eat out. It's obviously close to the airport but you pay a high price for it. Room rates are much higher than average... More 

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Bake B, Manager at Hilton Garden Inn Raleigh-Durham Airport, responded to this review

We appreciate your recent review and kinds words regarding our rooms and accommodations. While we certainly agree with you that we do not have restaurants within walking distance of our hotel we feel along many of our guest that the best place to eat is right in our lobby. We have many high quality options that are different than other... More 

Morris, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Chip, Douglas and Randy are rockstars! I was greeted with charm, pampered while I waited, escorted to and from the hotel safely, and truly enjoyed my stay. My room was clean and spacious, and I had access to everything I needed. Breakfast was wonderful; there were a lot of healthy choices that made it easy to stay on plan. No... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bake B, Manager at Hilton Garden Inn Raleigh-Durham Airport, responded to this review

We love to hear our employee mentioned by name and we appreciate that. They are very valuable employees of our and will certainly make sure they are here to greet you next time! Thanks again for the positive feedback. Next time here make sure to invite Doug to workout with you:) More 

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