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Comfort Inn & Suites

2.0 of 5
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1273 Burkemont Avenue, Morganton, NC 28655
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Comfort Inn & Suites
Best prices for: 1 room 1 guest
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Ranked #3 of 10 Hotels in Morganton
A recent review
4 of 5 stars reviewed 2 days ago
Sue B
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39 reviews from our community

Traveler rating
    5
    11
    6
    5
    12
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10
8
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9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The room was clean and the beds were adequately comfortable. Good selection for the free breakfast. Convenient on/off the highway. Staff was friendly; helpful with directing us to a restaurant in the area.

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Carolina Girl
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 13, 2015

Based on other reviews,I was extremely hesitant. I called the desk prior to my stay to check on the renovations, thinking if I stay in a renovated room,I won't have similar issues other travelers had. Ugh. I was wrong. As you can see in my pics, there are renovations like new paint, beds, and bathroom countertops.also in my pics, you... More 

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Angel C, Manager at Comfort Inn & Suites, responded to this review

Dear Ms. Johnson: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

West Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 3, 2015

Usually stay at the hampton but gave this one a try was 1st time staying here and can not complain have good thing to say. Staff was very friendly and proffesional the rooms were clean and very up to date. Breakfast offered very good with lots of choices. My only complaint would be that requested a wake up call and... More 

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Angel C, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your kind words! Our main goal is to strive to be the best hotel in the Morganton area. Our top priority is customer service and cleanliness. We would love to have you again as our guest when you are in the Morganton, NC area. Have a great day! Kind Regards More 

Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 5, 2015

My husband and I were in Morganton on New Year's Eve to attend a house party. We were with there with 3 other couples who had arrived just prior to us. Jason (or James) at the front desk did not provide warm welcome-cursory (sounded like well rehearsed statement). We were sent to room 223; upon arrival, found the room to... More 

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Angel C, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I have spoken with the front desk to see where the problem lay...seems the out of order had expired on that particular room and the system had put the room back in inventory, which caused embarrassment at the front desk. Again, Customer... More 

Travelers are raving about these Morganton hotels

Hayes, Virginia
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 18, 2014

This isn't the usual review. We broke down in Morganton on a Sat. We could not get our part until Mon. The closest hotel to stay is was the Comfort Inn & Suites. We couldn't have broke down in a greater area. The employees were great and so helpful. Our room was fantastic and what a great breakfast bar.

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Angel C, General Manager at Comfort Inn & Suites, responded to this review

Dear Renee Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Gastonia, North Carolina
Contributor
20 reviews 20 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 20, 2014

This was the worst hotel I have EVER stayed at! The room smelled. They allow smoking IN the hotel rooms. I was supposed to have a non-smoking room but it was obvious it either used to be a smoking room or just plain reeked! Well management had someone come and "clean" the room while I was at class. I didn't... More 

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Angel C, General Manager at Comfort Inn & Suites, responded to this review

Once again, I would like to apologize for your stay in July, 2014. We did have the Babe Ruth Little League players here, accommodating the whole hotel. We did speak numerous times to all coaches. I also did discount your stay as an apology on our behalf. Unfortunately, we do not have control of guest who do not consider other... More 

Westminster, Maryland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 8, 2014

My friends and I stayed here overnight on our way to the Blue Ridge Mountains, The lobby was nice and clean and the front desk clerk was very nice. The room décor was definitely dated but it was a nice suite with a great whirlpool tub and wet bar with sink and a refrigerator. There were four of us and... More 

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Angel C, General Manager at Comfort Inn & Suites, responded to this review

Dear Eric, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Charlotte, NC
Senior Contributor
49 reviews 49 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 2, 2014

I arrived earlier than the 2pm check-in and waited 45 minutes to get the room. The front desk staff were helpful and friendly. I liked my room and the décor is nice and modern and everything worked properly and the room seemed to be clean. The bathrooms do not have the vented fans but not a big deal. The bed... More 

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Angel C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for choosing our property for you hotel lodging needs. Here at Comfort Inn we strive to have excellent customer service and we go beyond the normal to take care of our guests. I am pleased your stay went well and we all herer at Comfort Inn look forward in seeing you real soon. Thank you so... More 

2 reviews
5 of 5 stars Reviewed August 31, 2014

We arrived late at night and didn't research hotel before our stop. The night clerk was extremely nice and even gave is a discount on our room. Day clerk was helpful and super nice. Lobby was clean and pleasant looking. Carpets were clean with no visible spots or tears. The room was clean, no odors, had everything we needed and... More 

Was this review helpful? Yes
Angel C, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Woodbridge, New Jersey, United States
1 review
1 of 5 stars Reviewed August 17, 2014

I was on a Motorcycle weekend trip and booked the hotel late for a night at Hotels.com. When I arrived at about 7:30pm, the room was ready and the check-in went quick and friendly, I was given room 302 and when I got to the room it was like walking into a jungle - hot and sticky. Maybe the room... More 

Was this review helpful? Yes
Angel C, Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us. Please be assured I have addressed the front desk agent responsible for checking you out; Customer service is our first priority at the Comfort Inn and Suites. I do apologize for the mugging feeling issues you experienced in your room. Our policy is to leave the air conditioners on to low setting so that... More 

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