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Comfort Inn & Suites

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1273 Burkemont Avenue, Morganton, NC 28655
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Comfort Inn & Suites
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43 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Rock Hill, South Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband was working on a job in Morganton. We stayed for 9 months and loved it. We travel a lot and stay in a lot of hotels. Comfort Inn and Suites is by far the very BEST! The office staff was absolutely excellent, very friendly, always very attentive to our needs. We felt so welcome and at home. The... More 

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Buffalo, NY
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was concerned about previous bad reviews. Hotel was remodeled in 2015. Room was clean and bathroom was clean. The a/c unit cooled the room but not as good as it could have, also it was louder than other units but I welcome that because it drowns out any hotel hallway noise that usually wakes me up. I would stay... More 

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Wilkesboro, North Carolina
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This establishment has it all. Wonderful people, wonderful management and absolutely wonderful amenities. Just to mention a few ---angel, Pete and Greg n that order. These people made my stay such a pleasure. The facilities are just amazing and I felt safe and relaxed. Please know that the establishment did not have to help with the issues that faced me... More 

Was this review helpful? Yes
Angel C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your kind words! We are so thrilled that you were 100% satisfied with your stay. We here at the Comfort Inn and Suites are always striving to provide exceptional guest service for a reasonable price. We look so forward in seeing you real soon and have a pleasant day! Kind Regards More 

Smiths, Alabama
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 4, 2015

This was my first stay at this hotel. My visit to Morganton was for business. I was very satisfied with my stay at this hotel as it was relatively quiet and parking was great. I was impressed by the caring and friendliness of the staff. Upon my first night the air conditioner acted up a bit and the next morning... More 

Was this review helpful? Yes
Angel C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your kind words. We are always striving to provide excellent customer service for a reasonable price. Your kind words will serve as encouragement for our staff. We look so forward in seeing you real soon when you are in our area. Have a pleasant day! More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 25, 2015

The room was clean and the beds were adequately comfortable. Good selection for the free breakfast. Convenient on/off the highway. Staff was friendly; helpful with directing us to a restaurant in the area.

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Angel C, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your kind words! We strive to provide exceptional customer service and we love to hear words of praise when we are doing a good job. We look so forward in seeing you real soon when you are back in the Morganton, NC area. Have a wonderful day! Angel Crawley General Manager Comfort Inn and Suites More 

Carolina Girl
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed April 13, 2015

Based on other reviews,I was extremely hesitant. I called the desk prior to my stay to check on the renovations, thinking if I stay in a renovated room,I won't have similar issues other travelers had. Ugh. I was wrong. As you can see in my pics, there are renovations like new paint, beds, and bathroom countertops.also in my pics, you... More 

Was this review helpful? Yes
Angel C, Manager at Comfort Inn & Suites, responded to this review

Dear Ms. Johnson: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer... More 

West Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 3, 2015

Usually stay at the hampton but gave this one a try was 1st time staying here and can not complain have good thing to say. Staff was very friendly and proffesional the rooms were clean and very up to date. Breakfast offered very good with lots of choices. My only complaint would be that requested a wake up call and... More 

Was this review helpful? Yes
Angel C, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your kind words! Our main goal is to strive to be the best hotel in the Morganton area. Our top priority is customer service and cleanliness. We would love to have you again as our guest when you are in the Morganton, NC area. Have a great day! Kind Regards More 

Charlotte, North Carolina
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed January 5, 2015

My husband and I were in Morganton on New Year's Eve to attend a house party. We were with there with 3 other couples who had arrived just prior to us. Jason (or James) at the front desk did not provide warm welcome-cursory (sounded like well rehearsed statement). We were sent to room 223; upon arrival, found the room to... More 

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Angel C, Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I have spoken with the front desk to see where the problem lay...seems the out of order had expired on that particular room and the system had put the room back in inventory, which caused embarrassment at the front desk. Again, Customer... More 

Hayes, Virginia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 18, 2014

This isn't the usual review. We broke down in Morganton on a Sat. We could not get our part until Mon. The closest hotel to stay is was the Comfort Inn & Suites. We couldn't have broke down in a greater area. The employees were great and so helpful. Our room was fantastic and what a great breakfast bar.

Was this review helpful? Yes
Angel C, General Manager at Comfort Inn & Suites, responded to this review

Dear Renee Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Gastonia, North Carolina
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed October 20, 2014

This was the worst hotel I have EVER stayed at! The room smelled. They allow smoking IN the hotel rooms. I was supposed to have a non-smoking room but it was obvious it either used to be a smoking room or just plain reeked! Well management had someone come and "clean" the room while I was at class. I didn't... More 

Was this review helpful? Yes
Angel C, General Manager at Comfort Inn & Suites, responded to this review

Once again, I would like to apologize for your stay in July, 2014. We did have the Babe Ruth Little League players here, accommodating the whole hotel. We did speak numerous times to all coaches. I also did discount your stay as an apology on our behalf. Unfortunately, we do not have control of guest who do not consider other... More 

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