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Candlewood Suites Mooresville

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3247 Charlotte Hwy, Mooresville, NC 28117
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Candlewood Suites Mooresville
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49 reviews from our community

Traveler rating
    29
    14
    2
    4
    0
See reviews for
21
7
3
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 20, 2015

We booked this hotel a month in advance, and a week before we had a snow storm in East TN where we live. I started called 3 days before our reservation to try and get a refund, but every time was told to call back. Finally the day before I got someone on the line, and they denied my request... More 

Was this review helpful? Yes 1
Emily F, Manager at Candlewood Suites Mooresville, responded to this review

Dear SamanthaR1328, I am sorry to hear that you were unhappy with the BOOKING option you chose for your trip to Mooresville, NC. Having reserved through a prepaid third party, those reservations have strict restrictions, including no changes, cancellations or refunds. That is standard for the hotel industry, not just Candlewood Suites, IHG or our individual hotel. Had you purchased... More 

Surrey, UK
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed February 15, 2015

I'm not really used to the 'everything from a store' kind of hotel. I guess it's set up for self-catering. The rooms are large with kitchen appliances, a huge refrigerator, microwave etc. I found the bed very comfortable. Free parking and close to the freeway.

Was this review helpful? Yes 1
Karen M, Manager at Candlewood Suites Mooresville, responded to this review

Dear Fekker; Thank you for taking the time to post a review of our Award Winning Candlewood Suites, Mooresville/ Lake Norman! As we are an extended stay hotel, we do not offer the same amenities as other hotels. Our "Candlewood Cupboard", the mini-market inside the hotels, is a signature Hallmark of the Candlewood Suites, as well as our free laundry... More 

Top Contributor
57 reviews 57 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 31, 2015

Fully equipped kitchen and the staff are very friendly and helpful. I have to especially acknowledge Sabrina on her wonderful service. The rooms are clean, the beds are comfortable and the gym is good. No free weights but what they have suffices. If I had a choice between Candlewood suites by IHG or Homewood suites by Hilton, is go the... More 

Was this review helpful? Yes 1
OHIO
Contributor
11 reviews 11 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 24, 2015

Five stars to Candlewood Suites in Mooresville. We had a fire in our home and have been in this hotel for 2 months now. We can't express enough superlatives to the staff, including the maintenance team. Everyone is warm, attentive and professional. Everything is very clean. They have a small but decent fitness center and a wonderful indoor salt water... More 

Was this review helpful? Yes 1
Bayville, New Jersey
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2015

Check-in was efficient and speedy. We asked to see a room and were given a tour of the facility. The staff was friendly and super helpful. The room was exceptionally comfortable, neat as a pin. The amenities helped make our stay more enjoyable. Great location and will recommend over & over again.

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Peoria, Arizona, United States
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 6, 2015

Friendly staff, fast check-in. Our room was spacious and clean. Loved the kitchen with full sized fridge, microwave, coffeemaker, dishwasher and mini stove. It had pots, pans, dishes & utensils. The kitchen is why they don't have a restaurant or breakfast, which is fine with me. The bed was so comfortable. The nights were quiet. I slept well. I enjoyed... More 

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Miami, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 17, 2014

Was here for 2 days on business trip. Clean, modern, Quite. Great value. No restaurants, but have several options within 5-10 minute walk. Lobby has vending room with some snacks and drinks ( gotta respect the honor system). Nice little gym open 24 hours. Got a good late night workout. Basic room had full kitchen. Pretty roomy. Good bed. Good... More 

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Orlando, Florida
Top Contributor
70 reviews 70 reviews
70 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 16, 2014

at this amazing Candlewood property. Freshly baked cookies upon arrival and a very nice receptionist were a great start to our overnight stay at this property. The room was immaculate and very trendy.It was larger than other Candlewood rooms I have seen. I liked the black appliances and cabinets. The bed was so comfortable. The fitness center was great and... More 

Was this review helpful? Yes
Bridgeton, New Jersey
Contributor
13 reviews 13 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 15, 2014

Stayed only one night but very happy with this hotel. Rooms were very clean and spacious. Check in was quick and staff was very friendly. The only reason I do not give them 5 stars is the lack of breakfast. The pantry is nice for snacks but I prefer a breakfast be offered.

Was this review helpful? Yes
MCruz3247, General Manager at Candlewood Suites Mooresville, responded to this review

Thank you for taking the time to leave your feedback on your stay at our award winning Candlewood Suites. I was pleased to read that you liked our location. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Again, thank you for your review. If there is... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 8, 2014

The staff and management are so pleasant and helpful. I visit this area several times a year. I have stayed at various places arranged by my business. This is my favorite place to stay and I'll make it a point to stay here at this establishment.

Was this review helpful? Yes
MCruz3247, General Manager at Candlewood Suites Mooresville, responded to this review

Pegnmil, Thank you for your feedback on the Candlewood Suites Mooresville Lake Norman. Your willingness to spare some of your time to relay your comments is genuinely appreciated. We are pleased you liked our beautiful award winning hotel. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More 

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