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Hilton Garden Inn Charlotte / Mooresville

Certificate of Excellence
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159 Gateway Blvd, Mooresville, NC 28117
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Hilton Garden Inn Charlotte / Mooresville
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Hilton Garden Inn Charlotte / Mooresville
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230 reviews from our community

Traveler rating
    157
    51
    14
    5
    3
See reviews for
68
54
11
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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    (230)
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Buffalo, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Hilton Garden Inn did a fabulous job accommodating 20+ rooms for our family and friends. The friendly, helpful staff exceeded our expectations and we would happily recommend this hotel for others.

Review collected in partnership with Hilton Garden Inn

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Winooski, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a solid hotel with good amenities -- a tasty breakfast, free internet, a pool and fitness center. What makes it special is the staff -- they just kept making my day with little unexpected niceties, like loaning us a deck of cards so my elderly mom could play rummy in the lobby with us.

Review collected in partnership with Hilton Garden Inn

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Salt Lake City, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located and has a fantastic staff. I love the beds and slept well waking up fresh to a cooked to order breakfast that empowered me for my day which was very successful. The room is spacious and had plenty of power outlets and a fast internet.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review

We are glad you enjoyed your stay here and woke up refreshed. Thank you for your business and for such a good review of our hotel the Hilton Garden Inn Charlotte / Mooresville. More 

Bel Air, Maryland
Contributor
17 reviews 17 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This was very nice for a one night stay. Rooms were very modern and clean. The lobby area was very nice for sitting and relaxing. The bar was closing as we arrived (at 10:30 pm) so we didn't get to experience that after a day of traveling. Good free breakfast in the morning with a large selection. This place is... More 

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KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review

I thank you for bringing this issue to my attention so that we can follow-up with our security team. It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve. Thank you for recommending us to others and we hope to see you again soon. More 

Charlotte, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I made two business reservations at this property and received a confirmation number; as it turns out, the reservation was made incorrectly by a member of their staff and the reservations were not honored.

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review

I sincerely apologize that we were unable to accommodate you during your recent trip to our area. I have provided your review to our front office team to ensure that our guests comfort is met. Please accept my apology for the unfortunate circumstances. More 

Boston, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel in general is clean and comfortable. The staff is very helpful and friendly. The air purifier in the room makes a huge difference in how well I slept. I was surprised that breakfast was not included as is done in most hotels of this level.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review

We are glad you enjoyed the allergy free room here at the Hilton Garden Inn Charlotte / Mooresville. Thank you for your review and we look forward to seeing you again soon. More 

Toluca, Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

In general all the staff make you fell that you are so important for them, room very clean, the coffe maker works super, and I used the gym to workout, everything so clean and I would say is not a hotel is a home for me.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review

It is nice to know you feel like home when staying here at the Hilton Garden Inn Charlotte / Mooresville . Thank you for such a good review and we hope to see you again soon. More 

Asheville, North Carolina
Top Contributor
96 reviews 96 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is very nicely designed. The lobby is spacious, clean and cheerful. They had cookies on the counter as guests checked in. The staff was very friendly. The room was clean and the bed was comfortable. Our bathroom only had a walk-in shower. Unfortunately the refrigerator/freezer made a clicking noise all night, looked like it needed to be defrosted.... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review

It is good to know you like the design of our hotel the Garden Inn Charlotte / Mooresville . Thank you for your good review and for we are glad you enjoyed your stay. We hope to see you again soon. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

People make the difference, and the training the hotel staff have received here certainly shows it. Price-wise, it's one of the best deals we've ever had, but the human side makes the difference. Pool, hot tub, great breakfast, beautiful lobby and a great location top off the amenities. My wife and I have stayed here twice just for a weekend... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review

We are glad you and your wife enjoy your weekend getaways here at the Hilton Garden Inn Charlotte / Mooresville . Thank you for such a good review and we look forward to your next visit. More 

Canyon Lake, United States
1 review
3 of 5 stars Reviewed March 8, 2015

This is a dependable hotel - not spectacular, not vegan friendly - but dependable. The staff is very nice. The accommodations are tidy. The restaurant is mediocre and a little sterile, but, again, the staff exudes Southern hospitality.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / Mooresville, responded to this review

Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill. More 

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