We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Comfort Inn Matthews

Certificate of Excellence
Hotel website
Hotel deals
1718 Windsor Crossing Dr., Matthews, NC 28105
Special Offer
Choice Privileges Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Comfort Inn Matthews
Professional photos View all
Browse nearby
Comfort Inn Matthews
Write a Review

320 reviews from our community

Traveler rating
    196
    96
    23
    3
    2
See reviews for
93
56
25
81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (320)
  • Mar-May only
    (81)
  • Jun-Aug only
    (129)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (45)
All months
There are newer reviews for Comfort Inn Matthews
See the most recent reviews
Palm Coast
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 5, 2015

My husband and I stayed here while traveling to look for homes. Our suite had plenty of room to relax and we even had a jetted tub to soak in after a long day of driving. The location is great, about 15 min from downtown Charlotte, about 5 minutes from downtown Matthews and across the street from many restaurants. Very... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for the great detailed review! Reviews like this helps us to improve in our weak points. We are 100% smoke free hotel, but will make sure and increase hr frequency of our air fresheners in the hallways. We keep our fitness center according to our brand standards, but as noted in our in... More 

1 review
5 of 5 stars Reviewed January 30, 2015

My wife and I were visting our family for the New Years and in mean while the hotel got their delivery for brand new king beds as we saw them unloading. They were so nice enough to replace our bed first before we went out to our family's house as we wanted to enjoy the new bed while we were... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Mr.Pedro, We thank you for a wonderful review of yours! We are thrilled to hear that you loved our BRAND NEW beds and had a chance to experience it first. Our team makes sure that our guests the very best while they are here. We are thrilled to gain one more loyal guest to our long list. Our staffs... More 

Fayetteville, North Carolina
2 reviews
4 of 5 stars Reviewed January 20, 2015

I usually stay here when I come into Charlotte NC. This time I had a suite, was ok; needs renovations of the concrete in suite. Staff was very helpful. Breakfast was decent. Parking spaces sorta tight.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Val, Thank you so much for leaving us your feedback! We also like to thank you for being a loyal guest to our hotel. We are glad you get you enjoy our suite this time. Just for future that, you can park in the entire big parking lot beside our own as we all share the parking lot. We... More 

Orlando, FL
Contributor
20 reviews 20 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 15, 2015

I chose this hotel based on reviews on this site, and I was not disappointed (I had previously stayed at the Courtyard Marriott across the street, but apparently it has gone down over the years since Tripadvisor reviews seem less than satisfactory). The hotel was clean, comfortable, and quiet. The bed and linens were quite nice. The hotel offers a... More 

Was this review helpful? Yes 1
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for your feedback! We are great to gain a loyal guest to our hotel. We are glad that we met your expectation you enjoyed our clean newly renovated rooms. We are dedicated to give our guests the best clean rooms at the BEST PRICE IN THE AREA without compromising quality. We wish to... More 

Matthews, North Carolina, United States
1 review
5 of 5 stars Reviewed January 5, 2015

The manager of this hotel has always been helpful and kind. We use this hotel when our out of Charlotte employees come in for training and other things at the main office. Would absolutely recommend!!!

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hey Christine, Thank you so so much for this wonderful review! My team and I are here to make sure all our guests are taken care of while they are here. We only do not make sure that we take care of our guest while they are here, but we keep in touch with them after they checkout and help... More 

boston, ma
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 5, 2015

Check in was a breeze. Breakfast was very good. They had muffins, bagels, waffles, bacon, egg and sausage. The bed was so comfortable. The room was very clean. Parking was always easy to find no matter what time we got in. Lots of restaurants nearby within walking distance. One day during my stay the hot water needed to be turned... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for a excellent review! We are thrilled and motivated by your review! Glad to here that you enjoyed your stay to the max and we took care of all your needs. We believe in treating our guests like family soon as they walk in and make sure they feel comfortable and at home.... More 

Evans, georgia
2 reviews
5 of 5 stars Reviewed January 4, 2015

we stayed in Room 309 at this Comfort Inn in Matthews, North Carolina. The room was very clean and the hotel staff was very friendly. All the restaurants were close by and the big department sores were also just a walking distance. It was very quiet and so I must say sleep quality was excellent. All in all we enjoyed... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Urmil, Thank you so much for a wonderful review! We are happy to here you enjoyed your stay at our hotel. We care about our guests sleep so I believe you might be the 1st person to sleep in the bed as we just installed new beds a day before your stay. I am glad to here that our... More 

Durham, North Carolina
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 30, 2014

This hotel is a typical Comfort Inn--nothing to really differentiate it from other roadside hotels, but a very good, comfortable, quiet place to spend a night or two. We were there over the Christmas holidays visiting family in Matthews, and there was no problem with service or the room. The bed was comfortable, the heating unit worked well, and we... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for your review! We are glad to know that you chose our hotel for your holiday time and are happy to here that you enjoyed your stay at our hotel. We make sure our guests get clean and comfortable room at the best and fair price in town where your money will be... More 

Maryville, TN
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 27, 2014

My wife and I had the pleasure to once again stay at this hotel on Saturday, December 13th. This was our 4th stay in 2014. It is so nice to know that this hotel is consistently the best place to stay in Matthews. On this trip we stayed in Room 102 which is one of the hotel's spacious suites. The... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Mr.Plogger, 1.Thank you so much for being a loyal guest to our hotel! 2.Thank you for a great detailed review! 3.Thank you for being one of the consistent guests to leave us review for their each stay and experience. We are happy to know that we meet/beat your expectation each and every time. Our goal is to make sure... More 

1 review
5 of 5 stars Reviewed December 27, 2014

Staff very pleasant and the rooms are clean!! Yesssss! ! I would recommend this hotel to my friends and family members! Breakfast was good and we'll stocked! Most definitely will be staying here again in The future !

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Tina, Thank you so much for a short and sweet review! We are motivated by reviews like yours and appreciate guests like you who takes the time to let us know how we are doing. We are thrilled to know you enjoyed your stay and our staff took care of you as our goal is to make sure our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

54 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (4)
Viewed
View from room (1)
Viewed
Bathroom (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (44)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (5)
Viewed
Bathroom (2)
Viewed
Other (35)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question