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Comfort Inn Matthews-Charlotte

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1718 Windsor Crossing Dr., Matthews, NC 28105
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Comfort Inn Matthews-Charlotte
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Comfort Inn Matthews-Charlotte
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336 Reviews from our TripAdvisor Community

Traveler rating
    209
    99
    23
    3
    2
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101
59
25
84
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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  • Portuguese first
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English first
  • All months
    (336)
  • Mar-May only
    (96)
  • Jun-Aug only
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There are newer reviews for Comfort Inn Matthews-Charlotte
See the most recent reviews
Chicago, Illinois
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 13, 2014

I stayed here for work, my employer put me here for 11 days. To start , Amanda who works the front desk was extremely rude. She was on her cell phone when I approached the desk, she finished her call and turned towards me rolling her eyes. At that time another guest had also approached the desk. Later he and... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Katie, Thank you for leaving us your feedback! I am so sorry for the experience you had at our hotel. I would like to investigate more on this so if you don't mind can you please let me know your full name and arrival date so I can take action on our staff who clean room and our front... More 

California
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2014

This hotel is excellent. For $75 a night we got a HUGE well appointed room that had a mammoth king size bed that was very comfortable. I loved the nice dark wood furniture. The breakfast is delicious, the staff is friendly, the location is great for the Matthews area, it is very safe, and it is super convenient with free... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you so much for taking out the time and reviewing us! We are thrilled to know you enjoyed your over all stay at our hotel! As you mention, we have THE LARGEST ROOMS in Matthews and we want to give our guest the best at the BEST PRICE! Our HOT BREAKFAST is also the best in... More 

Columbia, South Carolina
1 review
4 of 5 stars Reviewed May 27, 2014

I stayed at this property for 2 nights. This hotel was clean, fresh smelling, quiet, and comfortable. I had a comfortable king size bed, nice and clean linens, a chair and ottoman, and a very comfortable desk chair. However, non of the 5 pillows on the bed where good for me--too soft or too puffy--so I could not sleep well... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you so much for your feedback! We are glad you enjoyed your overall stay at our hotel and loved our newly renovated room. Thank you also for complementing our breakfast as its one of the best in the area. I am sorry to hear that our pillows were not up to your expectation as we do... More 

Statesville, North Carolina
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 23, 2014

We're not extensive travelers but for either pleasure or medical reasons, we usually manage to need a hotel/motel room a few times a year and like most, we always check out our 'rewards' hotels where we are stopping over. We've stayed at such luxury motels as the Wyndam Dallas Suites at Park Center and the Rosen Shingle Creek in Orlando... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Ms.Linda, Thank you so very much for leaving us such a detail review on your stay at our hotel! We are all thrilled to know that you loved our hotel and enjoyed your stay. We appreciate your complement as the best hotel you ever stayed in. It means a lot to us and words like yours motivates us to... More 

Atlanta, Georgia
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 21, 2014

The beds are most comfortable, the staff very friendly, facility cleanness impeccable, food excellent! Location very convenient to expressway, shopping and restaurants.What more could one ask for a fine nights sleep!

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Ms.Peggy, Thank you so much for taking your time and leaving us a feedback! We are glad to know you found our hotel comfortable and our staff very helpful as our goals are to make each guests feel at home and treat them like family. From your review, I can see we met both and are headed in the... More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed May 13, 2014

This hotel is freshly renovated and clean! I saw them on TripAdvisor and they were #1 and I know I made the right choice as they deserve to be #1 as they have great breakfast (only one that I believe offer hot breakfast), large rooms and excellent service. The location is excellent as lots of eateries and shopping place. Their... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Jhonny, Thank you so much for appreciating our hard work and leaving us your feedback! Its guests like you who shares their experience and write to us that makes us #1. Without reviews we will not reach this point. Thank you for mentioning and complementing our Hot breakfast and Happy Hour. As you said they are a plus and... More 

1 review
4 of 5 stars Reviewed May 12, 2014

perfect hotel, would stay again if ever in the area. great breakfast,clean beds ,great staff. the hotel looked new and had a very fresh smell. Sam's club and a strip mall behind the hotel along with mc donalds, subway and other eateries at hand

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hey Bridget, Thank you so much for taking your time out and leaving us a review! We are glad to know you found our hotel just like its BUILD and FRESH as we just finish our entire hotel renovation that started over a year ago. Our rooms are up to date with everything new in the room as we wanted... More 

Maryville, TN
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 11, 2014

We stay at this property about 4 times per year. It is always consistent. This hotel is clean, quiet, and comfortable. On this trip we stayed in one of the king suites with a brand new sofa and chair. The location of this hotel is perfect because you can walk to several restaurants and to two different shopping centers. The... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you so much for: 1. Being one of our loyal guest as we try to make each of our guests loyal. 2. For coming back and leaving us review for your each stay as we get to know how we are doing. 3. We are glad to know you enjoyed our newly renovated rooms with brand... More 

2 reviews
5 of 5 stars Reviewed May 9, 2014

This is an outstanding hotel to stay at. Rooms are clean neat and above all comfortable. Staff is pleasant and the afterhour food and drink is a nice touch. I tried other hotels and this is the best in the area plus it makes accessing Independence Blvd easier since you have a light to turn off. My only complaint is... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hey Ron, We all at the Comfort Inn Matthews thank you for leaving us a review! We are glad to know you enjoyed your stay at our hotel. Thank you also for complementing our happy hour as its the best in the area. Our staff is also rated the best as we believe in making each guests feel at home... More 

New York
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 7, 2014

Great hotel in a good location close to restaurants and shopping! This hotel is super clean, the rooms are huge, the bed and pillows were comfy. Didn't hear any noise from the hallways or elevators. The pool, gym, free wifi and extensive continental breakfast were all great. Breakfast did get a little backed up, and had to wait a few... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you so much for leaving us such a detail review! It motivates us to perform better when guests like you who leaves us a detail reviews and let us know how our staff and hotel is doing. We are glad to know that you enjoyed your stay at our hotel and we are committed to make... More 

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