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Comfort Inn Matthews-Charlotte

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1718 Windsor Crossing Dr., Matthews, NC 28105
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1 room 1 guest
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Comfort Inn Matthews-Charlotte
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377 Reviews from our TripAdvisor Community

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Traveler rating
    239
    106
    24
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Tyler, Texas
1 review
2 of 5 stars Reviewed yesterday NEW

Disappointing! Our daughter book our rooms based on good breakfast (and it was a good breakfast, but very crowded tables & chairs & not enough!), pool and exercise room. Equipment did not work in exercise room and the pool had GREEN slime around, just below water level! Disgusting. The rail going into the pool at the steps was loose so... More 

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Matthews, North Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

I have absolutely nothing but fantastic things to say about this hotel and it's staff. The property itself is fantastic, the location is close enough to Charlotte to be convenient however it's far enough out. Lot's to do all around the place. I'll be back time and again.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Candi, Thank you very much for this great review! We like to thank you also for being a loyal guest to our hotel and sending your family to stay with us each time they visit Matthews. We are glad that we keep meeting your expectations as our goal is to give the best hotel rooms and service at the... More 

Charlotte, North Carolina
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I were very impressed with the accommodations. Very clean. All of the staff were very pleasant. This was our 3rd visit here and we will definitely be back again. On another occasion I held a business meeting in the conference room as well as booked rooms for my business associates who were very happy with their stay.... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, First, I like to thank you for being a loyal guest to our hotel! We also thank you for this wonderful review! We are thrilled to know that you had a great experience on your recent stay and loved our brand newly renovated rooms. Our staff works hard to make sure our guests a satisfied. Great to... More 

East Berlin, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago

Clearly a lot of people enjoy staying here because the hotel is always very busy! The rooms are very clean, the beds are comfortable, the pillows are awesome! The staff is very friendly and they go above and beyond to make sure that your stay is the best it can be!

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Tyler, We thank you so much for this wonderful review! Yes, we have lots of loyal guests who loves us and keeps us always busy. From your review we can see that we gained one more loyal guest :) We are glad that you loved our newly renovated rooms and the great staff service. Our goal is to make... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel. The staff were very pleasant and helpful. I noticed my first day that the tub drain was draining slowly and left a note for housekeeping. It was immediately fixed. the pool was very nice. the breakfast was very good too.

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Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Krista, Thank you so much for this short and sweet review! We are glad that you loved our hotel and staff service. We make sure that we take care of our guests issues and I am pleased that our staff took care of the slow drain issue right away. We pledge to make sure our guests feels home away... More 

Hinton
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent one night here and were very pleased with the accomodations and the free breakfast. We had 2 rooms with other family also staying. Front desk clerk was very friendly and helpful with locating an excellent place to eat and celebrate my wife's birthday. We highly recommend this motel.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello David, Our entire team thank you for this wonderful review! We were glad that we could be a great location for your wife's birthday celebration. Thank you for compliment our free hot breakfast and our staff service as its the best in the area. We work hard to make sure our guests a satisfied and fro your review we... More 

Nashville, Tennessee
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here one night on business on 8/5/15. I just recently started to stay at Comfort Inns due to travel cost/budget. Out of the three I stayed at in the past week this one was the best. The renovated rooms are beautiful with new furniture, very comfortable beds and flat screen TV. The room AC cooled great, too. The... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you very much for such a great detailed review! We are so honor to hear that we were one of the best Comfort Inn's you stay during your travel. Our team works hard to make sure we represent our brand in the right way. We are glad that you loved our newly renovated clean rooms... More 

Scranton, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We came in town for a friends wedding and this hotel made it special as they took care of like family. We had a great clean room with the best beds ever!!! The staff was excellent and I loved it all across the board. We will definitely recommend this hotel anyone and everyone.

Was this review helpful? Yes 1
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you sooo much for this great review! We are so happy that we could make your family wedding special by making you feel at home. Our staff's goal is to make sure each guests feels at home and are treated like family. Yes, our beds are like cloud as we just installed brand new bedding system.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The room was fairly large and the beds allowed for great sleep. We were close to the wedding we attended and had no issues whatsoever. Great place to stay for the weekend and on the road to your next destination.

Was this review helpful? Yes 1
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Bonnie, Thank you very much for this review! You are so correct about our rooms size. We have the largest rooms in the area. Glad that you loved our newly renovated rooms and location as they are the best in the area. We wish to see you soon! Chet Patel GM More 

Lake Grove, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

We arrived in Charlotte, NC and realized that we had reservations for the week before. My husband made this error. So the reservation person at the front desk got the General Manager, Chet Patel, to assist us in this dilemma. Chet was super professional, not only did he get us the room for the 2 day stay, but we requested... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Mary, We thank you so much for this extended review as it was so wonderful! It was really my pleasure to help you guys in any way I can. I know that 3rd parties can be hassle to get the money back no matter how reasonable mistake a guest have made, but I know the real value of money... More 

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