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Comfort Inn Matthews-Charlotte

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1718 Windsor Crossing Dr., Matthews, NC 28105
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Comfort Inn Matthews-Charlotte
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Comfort Inn Matthews-Charlotte
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367 Reviews from our TripAdvisor Community

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Traveler rating
    231
    105
    24
    4
    3
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117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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4 of 5 stars Reviewed 4 days ago NEW

For the price, this hotel was great. Rooms were nice and beds were comfortable. Staff was very accommodating as well. Breakfast was fair, and the hotel itself looked a bit run down, but for the price it was to be expected. I would stay again for sure.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Jennifer, Thank you very much for this wonderful feedback! We are glad that you found our hotel to be a good value as our goal is to give our guests the very best at the best price so they get their moneys worth! Glad to know you loved our newly renovated rooms and beds. We wish to see you... More 

pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Spent 2 nights here. It is Modern, clean and has a great breakfast (reg & strawberry waffles). The pool was very enjoyable. My 8 year old granddaughter had lots of fun. WIFI was free and very fast. I try to only stay at hotels that care enough about their customers to provide this amnenity at no charge. We plan to... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you soooo much for this great review! We are glad to hear that you loved our newly renovated rooms and that your granddaughter enjoyed our clean pool in this hot weather. Yes, we care about our guests and our goal is to gain their loyalty. That is why we make sure all of our rooms gets... More 

5 of 5 stars Reviewed 5 days ago NEW

We found everything we needed during our overnight stay. Check in was a breeze, less than three minutes and we didnt have a reservation. We found the recently updated room nicely decorated. Comfortable bed, new sofa, new carpet and a clean space, all a plus. The free breaksfast was average but was plentiful with lots of choices. With such a... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Tania, We like to thank you so much for this great review! We are extremely thrilled to know that you loved and appreciated our newly renovated rooms and beds. We invested a lot to make sure our guests gets the best. From your review we can say that our investment was well worth it. We are glad that you... More 

Omaha, Nebraska
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We loved that the outdoor pool didn't feel like it was out in the middle for all to see. The pool is set back to the side of the hotel surrounded by trees/bushes on 2 sides, the building on 1 side and a 'vacant' parking lot on the other side. No hot tub, but a nice pool to cool off... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you very much for your review! We are glad to hear that your family got to use our clean and cool pool in this hot weather. We are glad to hear that overall you enjoyed your stay at our hotel and loved service from our staff as our goal is to make sure our guests feel... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Would have to say this year we have stayed in 4 different hotels and this is by far the cleanest and nicest one. Anytime need to book in area this comfort inn will be our hotel. Kids had an amazing time out at the pool, and my oldest is kinda hard to pull anything nice out of and even he... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Shannon, We thank you so much for leaving us this great review! We are so glad to hear that you and your family loved our hotel the best out of the four you stayed at. We are glad to hear that you had a great time and loved our newly renovated rooms, pool and especially the breakfast. We make... More 

common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

19 family members from 5 states gathered here for a family wedding. We were impressed with all the amenities, especially at this price! It was lots of little things-- like not just having a big flat-screen TV, but having an accessible list of channels. Staff was friendly and accommodating. The rooms are comfortable, quiet, easy to control temperature. And the... More 

Was this review helpful? Yes 1
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Sarah, Thank you so much for this great review! We are so glad that you and your entire family with the wedding group enjoyed your stay at our hotel. We love it when there is an occasion family staying with us and we can get a chance to be part of their enjoyment. We are glad that you loved... More 

5 of 5 stars Reviewed 1 week ago

My van broke down and the staff & manager were very accommodating during my stay. I thought I had to stay for three days, but ended up leaving early and they didn't charge me for the final day even though I was checked into a new room. Also, I had to do laundry and their dryer was broken, but they... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Keaton, Thank you so much for this great review! We were glad to help you out during your stay at our hotel. Our entire team pledge to help our guests when ever we can. Helping you dry your cloths in our own machine to helping to stay little extra without any charge is the least we can do. When... More 

1 review
2 of 5 stars Reviewed 1 week ago

To be rank as one of the best through trip advisor is disappointing. For starters I book this room months in advanced through a website for two nights. Normally when you check in they put a hold on your card and it will process at the end of your stay. Well they processed my card for a full night and... More 

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Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Ryan, Thank you for the review! I like to start off by saying that since you booked your reservation "online" in advance then the charges are by that 3rd parties site. We do not pull any money out, its up to the 3rd party site where you booked it pulled your money out. When making reservation online they do... More 

Stallings, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

This hotel have to be a top performer in its chain. We had family in town and we chose this hotel. The hotel have excellent staff and their rooms are modern with nice flat screen tv's and micro-fridge. I love love love their bedding as it was like sleeping on a cloud. Wish I could of take it home. Breakfast... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Rose, We thank you so very much for this great review! We are glad that you choice our hotel for your family's stay and were satisfied with our newly renovated rooms and services. We pledge to give the very best rooms and service at the best price in town without compromising quality. We make sure all of our guest... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I could not have been more happy with our stay from 7/7/15-7/15/15. We felt we received 5 star services and amenities for a 2 star price. I would highly recommend this place to anybody from business travelers to families and everybody in between.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Thomas, We thank you so much for this wonderful review! It means a lot to us! We are thrilled to know that you had a great time at our hotel and loved our newly renovated rooms! We pledge to give our guests the very best rooms with amenities at the best price in town without compromising quality as we... More 

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