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Comfort Inn Matthews-Charlotte

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1718 Windsor Crossing Dr., Matthews, NC 28105
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1 room 1 adult
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Comfort Inn Matthews-Charlotte
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428 Reviews from our TripAdvisor Community

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Northern Michigan
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 1 week ago

Spent two nights at this hotel in January, 2016. Although the front desk staff were helpful and the breakfast was plentiful, the room needed updating and better cleaning. Hair found in the tub upon checking in. Cleaning under the surface of the bed is not happening. The carpet in the room is well worn with snags. This hotel is two... More 

Helpful?
Thank Tarsu
Chet_Patel, Guest Relations Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you for the review! I am so sorry that we did not meet your expectations. Our staff is good about cleaning, but in regards to renovations, then we heard our guests and we in process of renovating our public space and bathrooms. We wish you can come back and give us a try after we... More 

Fort Lauderdale, Florida
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

After booking this hotel through a third party reservation, some confusion resulted in extra charges. When I approached the GM, Chet Patel at the Comfort Inn, he patiently listened to the situation and resolved it to my complete satisfaction. Not only is the Inn very comfortable and impeccably clean, the staffing and Chet went " the extra mile " to... More 

Helpful?
Thank MJM1733
Chet_Patel, Guest Relations Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you sooooooooo much for this wonderful and sweet review! Our staff is hear to make sure our guests are satisfied to the max. We care about our guests and their loyalty then their money. I was so pleased and honor to help you by resolving your third party reservation issue and getting you a refund.... More 

West Columbia, South Carolina
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is clean and well maintained with a good staff. This was my first visit to the hotel and will stay there again. It is convenient to many restaurants and shopping areas. If you're going into Charlotte leave early as traffic is very congested on 74.

Helpful?
Thank RBD0620
Chet_Patel, Guest Relations Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Our entire team thanks you for leaving us this great review! We are thrilled to hear about your great experience at our hotel. We will make sure we continue our great service each and every time. We are glad to gain your future loyalty. We wish to see you again soon! Chet Patel GR More 

Hampstead, North Carolina
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

I just attended a Stampin Up retreat at this hotel. I had a great time, and was very comfortable in the hotel. They made sure our rooms were on the same floor as the convention rooms, so we could come and go quite easily. I loved that there were numerous restaurants in the vicinity, and plenty of shopping. I would... More 

Helpful?
Thank CarrenHeart
Chet_Patel, Guest Relations Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you very much for leaving us this great review! Our entire team was glad to host the stampin event. My entire staff saw the event including me and I loved the way you guys worked. We are glad that we could make your team and event comfortable. There are more dates already planned and we... More 

Brasilia, DF
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 5, 2016 via mobile

My wife and I have been here for three days in early January. It is a very clean hotel. Breakfast is included with excellent selection and fresh items. Location is perfect for a Charlotte visit. Staff was fantastic: extremely helpful and kind.

Helpful?
Thank Arkan
Chet_Patel, Guest Relations Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Arkan, We thank you so much for leaving us a great positive review! We are glad that you love dour hot breakfast buffet as its one if its kind and we offer more items then any one in the area and above our brand standards. Our location is ideal as shops and restaurants are within walking distance. Our staff... More 

Atlanta, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed January 3, 2016

great breakfast free included in hotel stay. clean rooms. staff is very friendly and nice. coffee was available night and day. great location to the Ovens Convention Center convenience to shopping in area

Helpful?
Thank Margaret b
Chet_Patel, Guest Relations Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Margaret, We thank you so very much for this perfect review! We are glad that you loved our newly renovated rooms and the service you received from our staff. We make sure our guests are felt home and are satisfied when they leave. We wish to see you again very soon! Chet Patel GR More 

Marietta
2 reviews
5 of 5 stars Reviewed December 30, 2015

Nice large room with comfortable bed, good chairs, desk, refrigerator, microwave and coffeemaker. Excellent shower. Everyone was friendly and helpful. Safe surroundings. Good shopping and restaurants in walking distance. We plan to stay here again.

Helpful?
Thank Joyce H
Chet_Patel, Guest Relations Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Joyce, We thank you so much for this wonderful review! Glad that you loved our hotel across the board. We make sure that we give our guest all the amenities that they expect without any extra charge. Our staff goal is to make sure that we make them feel at home and treat them like family. We are glad... More 

Cary, North Carolina
Level Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed December 30, 2015

We were here with a large group of teens and while checking in was a nightmare, the overall stay was ok. They really should have been more prepared for our group to check in, but they were not. Room were ok, but dated and the towels and everything else just seemed cheap. Wouldn't stay here on personal or business, as... More 

Helpful?
Thank JCCinNC
Chet_Patel, Guest Relations Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you for the review! We are very efficient and fast in check in process and specially with group as we prepare ahead of time. I do not recall any group in the month of December as I book them. Also, we renovated our hotel rooms according to brand standard a year ago. We will see... More 

1 review
5 of 5 stars Reviewed December 28, 2015 via mobile

Outstanding... Been staying here every time I visit the Matthews area and I'm never disappointed... The stay is safe... Peaceful and enjoyable, oh my god the breakfast is top notch phenomenal.. See you all soon

Helpful?
Thank Bdthomas3
Chet_Patel, Guest Relations Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you so much for this short and sweet review! We are glad that you loved our rooms and service. We pledge to give our guests the very best at the best price without compromising quality! We also thank you for your loyalty to our hotel and we will make sure we meet or exceed your... More 

Asheville, North Carolina
1 review
3 of 5 stars Reviewed December 28, 2015 via mobile

Pros: Great price, comfortable beds, large room. Cons: Staff unprofessional and unfriendly, bathroom tiny and in need of work, questionable people loitering around outside and in lobby in the evenings. Don't expect a 3 star hotel.

Helpful?
Thank brizale
Chet_Patel, Guest Relations Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you for the review! Glad to hear you loved our fair price strategy and large rooms as we believe in giving the best at the best price. We listen to our guest and our goal is to renovate our bathrooms in 2016. We hope you can come back and see our renovated bathrooms by end... More 

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