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Comfort Inn Matthews-Charlotte

Certificate of Excellence
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1718 Windsor Crossing Dr., Matthews, NC 28105
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Best prices for: 1 room 1 guest
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Comfort Inn Matthews-Charlotte
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Comfort Inn Matthews-Charlotte
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330 reviews from our community

Traveler rating
    203
    99
    23
    3
    2
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100
57
25
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Hardy, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed at the motel during race weekend - I am sure it was a hectic time for staff. However, the customer service could not be any better. I couldn't have been treated any better. The room was huge, but more than that, it was immaculate. The coffee was great and was available 24 hrs. The pool was sparkling clean.... More 

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Panama City, Panama
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is a hidden gem in matthews. This comfort inn has changed my mind regarding the entire chain. From staff to the room was great. The price was excellent as they do not charge high like others. No wonder why is rated so well. Great new renovated rooms and my god what a extended free hot breakfast with cheese omelet... More 

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Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Kristen, Thank you so very much for this wonderful review! Our entire staff if thrilled and motivated by it. We are so happy that you enjoyed your stay and loved our newly renovated rooms. Our hotel changing our mind about staying at Comfort Inn's is the biggest complement ever. We are happy that we are representing our brand in... More 

nc
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent 1 night here last weekend . Great location on Independence, surrounded by restaurants and stores of various prices. Well laid out room at the end of the first floor hallway. No noise problems, and the hotel was fully booked. Very clean. Nice buffet breakfast, but the room which housed it was far too small with not enough tables... More 

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Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you very much for this wonderful review! We are happy that you enjoyed our hotel and newly renovated rooms. We have the largest rooms in the area with the best free breakfast. Yes, we are sorry for the small breakfast room as we did not expect our hotel to be this booked after renovations as... More 

Hill, New Hampshire
1 review
4 of 5 stars Reviewed 1 week ago

We stayed for four nights at the Comfort Inn in Matthews. The price was great, so I thought that the hotel might not be so nice. I was very surprised. The area is very nice, the rooms were very clean, and the breakfast was great. We will definitely be going back in the future.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Melissa, We thank you so very much for this short, but power review! We are thrilled that you love our hotel and had a great time. We work hard to make sure we give our guests the very best in the town at the best price! We wish to see you again very soon! Chet Patel GM More 

1 review
5 of 5 stars Reviewed 1 week ago

This was an awesome hotel. Best one I've ever stayed in. very clean and staff was awesome always willing to accommodate us for what we needed. Continental breakfast was amazing. Beds were very comfortable. Would definitely stay here again if I come back to this area.

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Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Myra, Thank you so very much for a sweet review! We are all touch by it! We are extremely thrilled to know that you enjoyed your stay at our hotel and you became one of our loyal guests. We at the Comfort Inn Matthews makes sure our guests are treated like family and feel home away from home. We... More 

F. Lauderdale
Top Contributor
50 reviews 50 reviews
38 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay at the Comfort Inn Mathews every time I travel to NC not only because its close to my family that I come to visit but more so for the amazing consistency from the property and staff. First, the ENTIRE Front Desk team is so hospitable and friendly, they've become friends at this point. The hotel and grounds are... More 

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Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We want to start by saying thank you sooo much for this wonderful touching review as our entire staff is thrilled to read it! We are so glad that we are representing our BRAND in the right direction and because of our hotel you have start staying at Choice Hotels and joined our loyalty program. That is... More 

Rocky Hill, Connecticut, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for two nights 5/06 thru 05/08. The room was great. The bed was comfortable. The water pressure was good. If there was a negative it might be the air conditioner was loud but who cares. The staff was friendly. I would definitely recommend this hotel and would stay there again.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Rebecca, Thank you very much for your perfect review! We are glad that you loved our newly renovated rooms and beds. We just installed all new beds and bedding system to give the best night sleep to our guest. Glad to know that our investment was worth it. We are happy to hear that our hard work is being... More 

Maryville, TN
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We once again stayed at this property on May 2nd. We were checked in by Nikki who greeted us with a smile. On this trip we stayed in one of the spacious executive suites. We found it very comfortable and quiet. This unit was equipped with a king bed, a full size sofa and a matching chair. The unit was... More 

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Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Mr.Plogger, Thank you so much for a wonderful review! We are thrilled to know that we are making you happier each time you visit us. We like to thank you for being one of our loyal guest as our goal is to gains everyone's loyalty. We make sure that we treat our guests like family soon as they walk... More 

Virginia, United States
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were staying with a team this past weekend and enjoyed clean comfortable rooms, a fantastic rate and really outstanding service from Shavonne and Nicki at the desk and Marguerita in the breakfast room. They all went out of their way to make a very crowded, busy weekend seem like a walk in the park, accommodated numerous special requests and... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you sooooo very much for such a great detailed review! We are so glad that our entire team is doing a great job of taking care of our guests as we pledge to welcome our guests with a smile and make them feel at home. I will personally pass your review on to Shavone, Nikki... More 

Mt Juliet, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Good visit. This is the second time we've stayed here, and we'll definitely stay again. Wonderful breakfast (which is a big reason why we stay here), and nice rooms. The towel bar wasn't seated properly on the wall, and the sink kept dripping, but they fixed the towel bar right away. The sink was a little bigger ordeal, so they... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Patricia, Thank you very much for your feedback! We are extremely happy to hear that you had a great time at our hotel and loved our newly renovated rooms and great HOT BREAKFAST as its only one of a kind in the area as we make sure to give our guests the very best. We are sorry about this... More 

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