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Comfort Inn Matthews-Charlotte

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1718 Windsor Crossing Dr., Matthews, NC 28105
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Comfort Inn Matthews-Charlotte
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Comfort Inn Matthews-Charlotte
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351 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
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  • Portuguese first
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English first
  • All months
    (351)
  • Mar-May only
    (96)
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    (65)
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    (45)
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Very much impressed. Dinner and breakfast. Staff incredibly helpful. Shower will peel your skin it is wonderful.i stay on road 250 days per year and this was the best stay in I don't know how long.i will definitely recommend comfort Inn Mathews to anyone I talk to.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you so much for a short and sweet review! We are glad that our hotel was one of the best hotel you stayed in a while. We make sure to give our guests the very best we have to offer. We pledge to continue our excellence in service. We wish to see you soon! Chet Patel... More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

We paid a little extra for a suite and found the room to be a big disappointment. Size of room was good, but room decor was out dated, furniture uncomfortable, TV much too small for size of the room, room dark and insufficient lighting for the room, bathroom was not clean and dated. Once the AC broke, we decided to... More 

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Kansas City
Level Contributor
86 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Quiet but convenient location. Very spacious and immaculate room with lots of amenities. Helpful staff with special request. Good breakfast and there was coffee available in the lobby at any time. Free internet that worked well.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you so much for this perfect review! We are thrilled to hear you had a great time at our hotel. We offer the most spacious rooms in the area with all the hotel amenities in the room at NO EXTRA COST as we believe in giving the best service at the best price. Our hot breakfast... More 

Lorton, Virginia
1 review
1 of 5 stars Reviewed 1 week ago

Using the Choicehotel.com website (probably my first mistake), I accidently booked travel for the wrong date. Because I had missed the cancellation/modification window, I was advised to contact the hotel directly. I had called NO LESS than 10 times and there was no answer at the hotel. I then called back to the Choice Hotel 800 #. They were able... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Michelle, Thank you for the review! We would like to tell you that, its not a fraudulent charge when its past cancellation time. You agreed to the terms when you made the reservation. That is the reason why corporate did not refund your money. Also, as you complaint to Better Business Bureau, you probably know by now that they... More 

1 review
5 of 5 stars Reviewed 1 week ago

Service was outstanding and rooms were very nice and centrally located, I would highly recommend this to anyone looking for convenience, clean, great breakfast and super service, This hotel was perfect for anyone going to the parks, but just outside of the area where it would be expensive. Great choice for your pocketbook

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Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Steve, Thank you so much for this great review! We are so thrilled to see this review and are motivated by it. Reviews such as yours motivates our entire team to perform better each and every time to give top notch rooms and service to our guests. Its all because of guests like you who appreciate our hard work.... More 

Dover, Delaware
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for two nights in a "suite" room that was really just a smidge bigger than a regular room and had a fold-out couch instead of a second bed. It was very clean and comfortable with terrific amenities including a nice breakfast, including waffles and cheese-filled pre-made omelets. For its location and features, the hotel is... More 

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Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank your review! Glad to hear that you had a good time at the hotel and loved our newly renovated rooms and our full hot breakfast as we believe in giving the best. We are sorry to hear about the questions that our front desk asked you about the service animals. Our team is trained to... More 

Oreana
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Got a great rate on the internet. Totally clean, excellent full breakfast (eggs, meat, waffles, etc). Room was top notch for this grade of motel. Staff was friendly and helpful. Location is also excellent as Independence hiway in Matthews has all the shopping and restaurants you could ask for. Would definitely stay there again.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Mark, Our enitre team thanks you for this great review! We are thrilled to hear that you loved our hotel acroess the board. We make sure we give the best breakfast in town that guests expect from an average hotel. We make sure we give moderen and renovated rooms. We are all about giving the best at the best... More 

Newport News, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

This was a trip to my niece's graduation. Approximately four hour drive. Check in was very quick. Room was spacious and comfortable. Warm day so air conditioning was expected and it was working properly.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you so much for your review! We are happy to hear you had a good time at our hotel and that your room was cool when you walked in. We make sure our guests feels comfortable in this insane heat. We pledge to give our guests the very best renovated/clean rooms in the area at the... More 

Soddy Daisy, Tennessee
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 nights with my husband and sons for the Coca-Cola 600 in May 2015. The hotel was full but was clean and quiet. Our room was on the third floor next to the elevator, but we never once heard it or any noise from other guests throughout our stay. The employees we ran into were friendly... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Jacqualine, Thank you so very much for this great detailed review! Your review will help us on how we did and will help other guests as well. We are thrilled that you loved our hotel across the board and we met your expectations. We try to make sure our guests gets the very best hotel experience in our town... More 

Lynchburg, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were in town for a wedding. I chose this hotel because of the good reviews and was not disappointed. Our room was very spacious and the bed was one of the most comfortable I've ever slept on in a hotel! Both soft and firm pillows provided. The room was quite a bit wider than normal, which gave plenty of... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, We thank you for your review! Glad to hear you had a great time at our hotel and loved our newly renovated rooms! Yes, are rooms are largest in the area and largest then your average hotel. We are thrilled to hear that you loved our new bedding system as its brand new and we invested a... More 

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