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Comfort Inn Matthews

3.0 of 5 1718 Windsor Crossing Dr., Matthews, NC 28105
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Certificate of Excellence 2014
Comfort Inn Matthews
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Comfort Inn Matthews
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285 reviews from our community

Traveler rating
    179
    81
    20
    3
    2
See reviews for
84
47
19
73
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

We were here for the CIAA and our check in was smooth and fast. I was impress With people constantly coming, the staff was quick and efficient to check everyone in. Our room was ready then check in time and it was clean large and comfortable. Looks newly remodeled. Location is great to Charlotte as its close and at a... More 

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Chesapeake, Virginia
2 reviews
5 of 5 stars Reviewed 1 week ago

Even amid the busy season of the basketball tournaments for the weekend of February 27-28, I received accommodating customer service that I feel is second to none. Thanks to the general manager of this hotel working with us in an amazing way!

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Karen, We thank you so much for a great review! We are here to help and satisfy our guests at any cost. We care about gaining your loyalty and with working with our guests is the only way to gain it. We pledge to give the best service, rooms in town at the BEST PRICE WITHOUT COMPROMISING QUALITY. We... More 

Matthews, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

The staff is really friendly. I appreciated how I was accommodated. It's important to stay in an area that has multiple dining opportunities. It's conveniently located next to a theatre. Thanks again! -Erin

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Erin, We are thankful for your review! We are glad to here that you enjoyed your stay at our hotel. Our team is here to make sure your satisfied and comfortable. Our location is one of the best in the area as everything is in walking distance. We wish to see you again very soon! Chet Patel GM More 

Charlotte, North Carolina
1 review
1 of 5 stars Reviewed 2 weeks ago

The most expensive suite at the hotel is adjacent to a staff only room. At 4:30 in the morning, the noise form that room is so bad that it is not possible to sleep. Don't bother talking to the staff about this, they will deny the problem, turn the problem back on the customer for not requesting another room (In... More 

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Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, We would like to apologize again for the inconvenience as we apologize in a personal email when you brought this to our attention. We offered 25% back for your entire stay do to the inconvenience you had. We never had any noise issue from that room, but we will see if the noise issue can be resolved.... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel exceeded my expectations!!!! The staff was helpful. The room (king) was very clean and wonderful. Breakfast was very good. We will go back for certain. AND most of all, we will seek out other Comfort Inns due to this experience.

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Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Theresa, Thank you so much for your review! We are glad to gain one more loyal guest to our hotel. We are happy to hear you enjoyed all of our services. We wish to see soon again! Chet Patel GM More 

Piscataway, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

Went to visit family over the holidays - I mistakenly booked one day prior and when I arrived had a no show and no reservation. The staff was kind and gave me another reservation and took the no show charge off my account. The hotel was great, clean and comfortable. I would highly recommend this hotel and would stay there... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for a wonderful review! We are glad you enjoyed your stay at our hotel and we took care of all your needs. We pledge to give our guests the very best hotel rooms/service at the best price in town. We will make sure that you are satisfy when you leave this hotel as... More 

Palm Coast
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here while traveling to look for homes. Our suite had plenty of room to relax and we even had a jetted tub to soak in after a long day of driving. The location is great, about 15 min from downtown Charlotte, about 5 minutes from downtown Matthews and across the street from many restaurants. Very... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for the great detailed review! Reviews like this helps us to improve in our weak points. We are 100% smoke free hotel, but will make sure and increase hr frequency of our air fresheners in the hallways. We keep our fitness center according to our brand standards, but as noted in our in... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

My wife and I were visting our family for the New Years and in mean while the hotel got their delivery for brand new king beds as we saw them unloading. They were so nice enough to replace our bed first before we went out to our family's house as we wanted to enjoy the new bed while we were... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Mr.Pedro, We thank you for a wonderful review of yours! We are thrilled to hear that you loved our BRAND NEW beds and had a chance to experience it first. Our team makes sure that our guests the very best while they are here. We are thrilled to gain one more loyal guest to our long list. Our staffs... More 

Fayetteville, North Carolina
2 reviews
4 of 5 stars Reviewed January 20, 2015

I usually stay here when I come into Charlotte NC. This time I had a suite, was ok; needs renovations of the concrete in suite. Staff was very helpful. Breakfast was decent. Parking spaces sorta tight.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Val, Thank you so much for leaving us your feedback! We also like to thank you for being a loyal guest to our hotel. We are glad you get you enjoy our suite this time. Just for future that, you can park in the entire big parking lot beside our own as we all share the parking lot. We... More 

Orlando, FL
Contributor
20 reviews 20 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 15, 2015

I chose this hotel based on reviews on this site, and I was not disappointed (I had previously stayed at the Courtyard Marriott across the street, but apparently it has gone down over the years since Tripadvisor reviews seem less than satisfactory). The hotel was clean, comfortable, and quiet. The bed and linens were quite nice. The hotel offers a... More 

Was this review helpful? Yes 1
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for your feedback! We are great to gain a loyal guest to our hotel. We are glad that we met your expectation you enjoyed our clean newly renovated rooms. We are dedicated to give our guests the best clean rooms at the BEST PRICE IN THE AREA without compromising quality. We wish to... More 

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Additional Information about Comfort Inn Matthews

Address: 1718 Windsor Crossing Dr., Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Matthews 3*
Number of rooms: 93
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Also Known As:
Matthews Comfort Inn
Hotel Style:
#1 Family Hotel in Matthews
#1 Best Value Hotel in Matthews
#2 Business Hotel in Matthews

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