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All 12 Matthews hotels

Comfort Inn Matthews

3.0 of 5 Hotel   |   9701 E Independence Blvd, Matthews, NC 28105
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Ranked #1 of 12 hotels in Matthews
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
Christine P
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  • Reviews (231)
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231 people have reviewed this hotel

Traveler rating
    145
    65
    17
    3
    1
See reviews for
70
31
16
61
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Stayed in this hotel aug 17th to 21st with my husband and two children. I had a room with two queen beds. Beds were comfortable and clean. Room was good size. Included a small fridge and microwave which came in handy on numerous occasions. It could use a larger dresser and the table and chairs instead of a desk. It... More

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for a great detail feedback! We are glad to know you had a great time. Giving all small amenities is our standard as guest should not pay extra for it. We are sorry about work desk as you wanted more chairs, but that is our brand standard. We hope to see you again... More

New Milford, Connecticut
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived well before check-in time (3 pm) on Friday morning. Luckily we were able to check-in immediately. We scheduled a 3 night stay. We got a King room with a hot tub on the first floor. It was near a side entrance which made it very convenient to come and go and not have to go through the main... More

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you for such a great detail review as it will help others. We are glad to know we could help make your "Meet the Parents" weekend great. We have just renovated our hotel, but Jacuzzi Rooms tends to have sight different smell then others as we Deep Clean Jacuzzi each time they have been used with... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have never been to a hotel where we got so much care the manager is great and understanding. He has wonderful customer service. He needs a raise and a promotion. His assistant amber was also wonderful. Manager Chet Patel Take care of them.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for this sweet review! I am so touched by it personally. Thank you for complimenting our service as we work hard to make our guest feel at home away from home. I am sure I will get promotion soon if I keep doing what I am and keep my guest and employees happy... More

London, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Friendly staff, the room was very spacious and clean. Wi fi free of charge with excellent speed. The true American breakfast all you can eat. It will fill you all fay long. Overall nice stay. Loads of typical american fast food and restaurants around.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for a great review! We are happy to know you enjoyed your stay at our hotel. Yes, we give all amenities in all of our rooms, including free high speed Wi-Fi to make our guests feel comfortable. As you mention, our breakfast is full of items and its best in the area. We... More

Greenville, South Carolina
2 reviews
5 of 5 stars Reviewed 1 week ago

Great location! Excellent access to dining and shopping - most within walking distance! Staff went above and beyond to accommodate our soccer team on a recent stay. We will definitely return to this location!

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for a great review! We are happy to know your soccer team enjoyed their stay at our hotel and loved our newly renovated rooms. Yes, our location is the best in town as you can walk to 20 different restaurants. Our staff's goal is to make each guests feel at home and treat... More

Columbus, Ohio
Top Contributor
107 reviews 107 reviews
18 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago

just needed a clean place to crash for the night while visiting family and this hotel fit the bill and then some. A little hard to get to as the access road is past the hotel along a shopping center entrance. It was clean and comfortable, and the complementary breakfast was a plus too. A quick walk across the back... More

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for your review! We appreciate all of our guests reviews as it tells us if we are doing our job and see if there is any room for improvement. We are glad to here that you enjoyed your stay and loved our newly renovated rooms as we want to give the very best... More

1 review
5 of 5 stars Reviewed 2 weeks ago

It had to be 95 degrees with 95 percent humidity when I arrived in Matthews. Once inside the Comfort Inn, the heat and mugginess was quickly forgotten. My squeaky clean room had two queen bed each with a comfortable pillow-top mattress covered with crisp white sheets and topped with a really nice down-filled comforter. At night, I let the air... More

Was this review helpful? Yes
Chet_Patel, Manager at Comfort Inn Matthews, responded to this review

Hey Mike, Thank you so much for suck a great detail review! We are glad to know that we made your stay comfortable and enjoyable with our newly renovated rooms. We see to it that our guests feel cool and comfortable soon as they walk in to their rooms as they should not find any issues. We installed the new... More

Gatlinburg, Tennessee
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I will stay here my nest trip to Charlotte. The employees are fantastic and very professional. The employees at front desk, house keeping, and the eating area are just great. To the General Manager, great leadership is what makes this hotel one of the best. This hotel is like staying at home. Recommend a must stay.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for a great review! We are thrilled to know you enjoyed your stay. Thank you also for complimenting our entire staff as our goal is to make each guests feel at home and treat them like our family and that's what makes us #1. We give the BEST SERVICE IN TOWN AT THE... More

Lynchburg, Virginia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and I only stayed one night but we were very impressed. You could tell the hotel had been remodeled. The rooms were clean, and the beds were amazing!!! The breakfast was really good. The pool was clean and nice. Everything was really nice, including the price. I would stay here again!!

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for your review! We are happy to here you loved our newly renovated rooms. Yes, we have work very hard for past 1 year to completely renovated our rooms and it feels great to know that our hard work has paid off and is being appreciated by guests like you. Our goal is... More

Atlanta GA
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The stay at the Comfort Inn ticked all the boxes: decent place to rest our heads, safe neighborhood, plenty of eating options, conveniently located. We didn’t partake of the breakfast, so I can’t rate it; however, the coffee was quite good. I could tell, though, that the hotel is a renovation of an older property simply because of the size... More

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you for the review! We hope you enjoyed your stay at our hotel. As you mention, yes just did renovation of our entire rooms and we work very hard and best to make it look modern and comfortable. We are happy to know you enjoyed it. We wish you could of try our hot breakfast as... More

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Additional Information about Comfort Inn Matthews

Address: 9701 E Independence Blvd, Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Matthews 3*
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Also Known As:
Matthews Comfort Inn

36 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Matthews #1 Family Hotel in Matthews #1 Best Value Hotel in Matthews
Hotel Class
Official Description (provided by the hotel)
BRAND NEW 2014 RENOVATED! Situated in the heart of beautiful Matthews in the Windsor Square Shopping Center. The Comfort Inn is the perfect location, whether traveling on business or pleasure to Matthews/Charlotte. The hotel is minutes from uptown Charlotte and only footsteps from the Matthews' area's finest shops and restaurants.As a guests of this Matthews, NC hotel, you can enjoy amenities and features like:•All New Renovated Rooms in Dec 2013•One of the few hotels in town with 2 Queen Beds•All rooms have 32" Flat Screen LCD Tv's/ Microwave & Refrigerator•Free Wi-Fi Internet•Free Full Hot Breakfast Buffet (Sausage Patty, Bacon, Egg Patty, Waffles, Boiled Eggs, Etc...)•Free Happy Hour in the Lobby Mon-Thru 5PM-6PM (Free Wine, Sodas, and Appetizer (Appetizer are provided by local restaurants for our guest at no cost)•Over 30 franchised restaurants with in 0.5 Mile to 1 Mile ... more   less 
Number of rooms
93

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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