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Comfort Inn Matthews

3.0 of 5 1718 Windsor Crossing Dr., Matthews, NC 28105
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Certificate of Excellence 2014
Comfort Inn Matthews
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Comfort Inn Matthews
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262 reviews from our community

Traveler rating
    165
    74
    19
    3
    1
See reviews for
79
38
18
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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  • All months
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  • Mar-May only
    (45)
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Morehead City, NC
Top Contributor
130 reviews 130 reviews
17 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A warm and welcoming place to stay east of Charlotte. The staff is exceptional, rooms are extremely well appointed with comfortable beds, a choice of pillows, fluffy towels and large rooms. The breakfast is delicious and plentiful. The location is close to Charlotte events and activities with a suburban area. Shopping and restaurants are right next door. Love this place.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Barbara, Thank you so very much for a sweet review! We are all touch by it! We are extremely thrilled to know that you enjoyed your stay at our hotel and you became one of our loyal guests. We at the Comfort Inn Matthews makes sure our guests are treated like family and feel home away from home. We... More

Winston-Salem
Contributor
17 reviews 17 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed overnight, coming from a Panthers game and going to the Southern Christmas Show the next day. The hotel was close (walking distance to many restaurants) to everything we needed. The two staff members we spoke with were very friendly. The room ( we had a king) was very large, larger than normal, and the bed was comfortable. Very... More

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Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for a detail review! We are glad to hear that you enjoyed our newly renovated rooms and loved our staff service. Yes, as you mention, we have the largest rooms in the area. Our standard rooms makes it look like a Suite. We want to give our guests all the comfort and ease... More

Easley, South Carolina
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a great location. We walked to have dinner and do some shopping. The room was spacious and the bed was comfortable. The breakfast was ok but the breakfast area is too small. The employees were nice. The wifi is not very good. The only real negative thing that happened was I was awoken by someone trying to get... More

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Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you for taking the time out and leaving us your feedback! Feedback from our guests really helps us on the area we need to improve. We are glad to know that your stay was comfortable at our hotel and you found the location to be great. We just renovated our rooms and do to great rooms... More

Bluffton, South Carolina
Top Contributor
103 reviews 103 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This lovely hotel will definitely be back on our return list of places to stay. My wife & I were graciously greeted by Miss Amanda (front desk receptionist). She promptly checked us in, asked if there was anything else she could help us with & welcomed us to Charlotte North Carolina. Miss Amanda is a true asset to the hotel... More

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Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Ray, Thank you so much for a great feedback! We are glad to know our staff took care of you like family and gave you a warm welcome! Our top priority is to make sure our guests are comfortable at our hotel. We make sure they feel at home and treated like family. I will make sure Amanda is... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and the girls decided to have a weekend getaway! We chose this hotel and it was great! Our suite room to friendly staff, everything was excellent. The breakfast was great as well. Rooms looked great and unbeatable price. We would come back to this hotel again.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Sunny,, Thank you so much for a sweet review! We are glad to know that you had a great time at our hotel with your friends and our staff made your stay comfortable. We offer the best service and breakfast in the area for the best and fair price in the area. Our rooms are large compare to average... More

1 review
5 of 5 stars Reviewed 2 weeks ago

I enjoyed our stay here. The staff is friendly, the price is reasonable and the breakfast is nice. My daughter wakes up hungry. The rooms were pretty clean, comfortable, and big. I wish they could keep the pool open a littler later in the fall, perhaps November 15... Just a suggestion.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Kelly, Thank you so much for a wonderful review! We are thrilled to know that you enjoyed your stay in our newly renovated rooms. Yes, we pledge to give our guest the very best at the BEST price in town. Our breakfast is one of the best breakfast in town. To add more, we give the largest rooms in... More

Wilmington, North Carolina
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I did not experience anything particularly good or bad during my stay. The room was clean and breakfast was average for continental style. The pillow cases are low thread count so I found them scratchy, but they provide two types of pillows, firm and soft, which I thought was nice. Noise could be a problem. I could hear what the... More

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you for your feedback! I would like to apologize for the noise issue you had from the connecting room. We are in the process of removing all the connecting doors and replacing them as we just renovated all of our rooms. We were waiting for slow times (Dec) to replace the doors. I will also contact... More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

This was an overall awesome hotel & experience. Our first stay in the Matthews/Charlotte area and we were very impressed with everything. Friendly staff and very "comfortable" indeed. Great beds, too!

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, We thank you for your review! We are glad to know that we could make your stay enjoyable and comfortable at our hotel. Yes, we have THE BEST ROOMS AT THE BEST PRICE IN TOWN! We have just renovated our entire hotel and our bedding system is the BEST IN THE AREA to give the perfect night... More

1 review
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I are in a long distance relationship, Florida and Maryland, and we met halfway to see each other. The Comfort Inn Matthews accommodated us well beyond what was required for an excellent rating. I would definitely come here again and again, and my boyfriend and I stayed in the Jacuzzi suite.

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Claudia, We thank you so much for a great review! We are so happy to know that we could make your stay enjoyable at our hotel. Meeting someone special from long distance is very important and if the accommodation is not right, then it could spoil the entire trip. We are so thrilled to know that you and your... More

Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed here for a business trip and was glad I did. The staff was very nice, the rooms were clean and it was in an excellent location. Everything looked newly renovated. Everyone was very accommodating. It was a wonderful experience. If I visit this part of the state again, I will stay there. I got a great room and... More

Was this review helpful? Yes 1
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Hello Nadine, We thank you so much for your review! We are glad to know that our staff went out of their way to take care of your needs. Our goal is to satisfy our guests at any cost and give them the very best that we have to offer in the area compare to other hotels. We are glad... More

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Additional Information about Comfort Inn Matthews

Address: 1718 Windsor Crossing Dr., Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Matthews 3*
Number of rooms: 93
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Also Known As:
Matthews Comfort Inn

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