We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Comfort Inn Matthews

Certificate of Excellence
Hotel website
Hotel deals
1718 Windsor Crossing Dr., Matthews, NC 28105
Special Offer
Choice Privileges Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Comfort Inn Matthews
Professional photos View all
Browse nearby
Comfort Inn Matthews
Review This Hotel

299 reviews from our community

Traveler rating
    184
    89
    21
    3
    2
See reviews for
86
51
23
75
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (299)
  • Mar-May only
    (60)
  • Jun-Aug only
    (129)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (45)
All months
Indianapolis, Indiana
Contributor
19 reviews 19 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here once before. I have no real complaints. The rooms are clean, the breakfast is decent, except that the eggs were a little overcooked each morning. It wouldn't keep me away though. I do have to say that the people who staff the front desk could use a little coaching on friendliness. I think the woman who checked... More 

Was this review helpful? Yes
Bedford
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stopped here for the night while visiting a friend in Matthews, the hotel is in an area where there are lots of restaurants and places to shop. The hotel was very clean and modern, the staff was very friendly and the breakfast was plentiful and varied.

Was this review helpful? Yes
Virginia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The staff at the Comfort Inn in Matthews, NC is excellant and proved themselves by all the little extra things that add up big when choosing a place to stay in Matthews, NC. You will notice the clean rooms, especially the bathroom and the comfortable beds with pillows you can choose from soft or firm. Breakfast was a full menu... More 

Was this review helpful? Yes
Raleigh
1 review
4 of 5 stars Reviewed 5 days ago NEW

I was traveling alone for a weekend in Charlotte and wanted to stay in or near Matthews. I was familiar with this hotel from when I lived in Charlotte -- it was originally a Luxbury. I decided to stay here and was pleased to find the rooms completely updated. I stayed on the second floor in a room with a... More 

Was this review helpful? Yes
Plain City, Ohio
Top Contributor
118 reviews 118 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice, totally non-smoking hotel. The king room is really spacious, although the bathroom is a bit tight. The sink is in the main room, so one person can be showering while the other one is getting ready. Upon check-in, everything was clean and in working order. The complementary breakfast was fresh tasting & well stocked. Anytime we passed by... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so very much for your review! We are happy to hear that you enjoyed your stay and had a great time at our hotel. We work hard to make sure our guests are comfortable and satisfied. We can see from your review that we met our goal and are going in the right direction. We... More 

Ijamsville, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

We started out staying in another Hotel that was horrible! We called the Comfort Inn in Matthews, NC. The person that answered was wonderful.It was rather last minute but the Staff was very accommodating. We stopped by the Hotel where the Manager showed us a room. We were able to check in the next day. What a difference from the... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, We thank you for your great review! We are glad to gain one more loyal guest to our hotel. We are all about customer service and making sure our guests are treated like family. We are here to give the best comfortable rooms in the area at the best price. We give all the amenities in all... More 

Raleigh, North Carolina
Contributor
16 reviews 16 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my first overnight stay on the south side of Charlotte, and I chose this hotel for the price and the location near shopping and restaurants, as well as the TripAdvisor reviews. I feel that it was good value for the money. I was able to park my car and walk to dinner and shopping. All the places I... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you so much for your review! We are glad to hear you enjoyed your stay at our hotel and loved our newly renovated rooms. We work hard to make sure our guests gets the best at the best price. Regarding the connecting doors, we renovated the rooms first and are currently in process of replacing all... More 

Raleigh, North Carolina
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had never been to Charlotte and wanted to have a look around so I wouldn't recommend that hotel for that purpose. It was much further out of the main city than we thought (20-25 min drive) but the room was great. Big tv, comfy beds, clclean bathroom and carpets. Would recommend if just passing through but not if you're... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, Thank you for the review! We are glad you loved our newly renovated rooms. Our beds are BRAND NEW with new bedding system for a comfortable sleep. We make sure our guests gets all the amenities in the room, from big TV to Microwave. We wish to see you again soon! Chet Patel GM More 

Wilmington, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I arrived on a busy Saturday night and the only rooms left were the executive suites. This was a good value room, around $100, clean and spacious. The only thing that threw me off was the decor of the room but, hey, its a chain hotel. Also, they could stand to clean under the furniture. Other than that, the location... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, We thank you for your feedback! We are glad to hear that the value of our rooms were worth it. We make sure to charge our guest fair price in the entire area. I will let my HSK department know about the small cleaning as it will be taken care of. Glad to gain yet another loyal... More 

WEST WARWICK, RI
Top Contributor
82 reviews 82 reviews
21 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Staying at the comfort inn was an absolute delight. Between the front desk with Mary at night and the day gal, they accommodated any and everything that we asked for. Room was very clean, and the beds were really comfortable! The housekeeping staff deserves a shout out for they really kept the entire hotel looking sparkly clean and smelling nice.... More 

Was this review helpful? Yes
Chet_Patel, General Manager at Comfort Inn Matthews, responded to this review

Dear Valued Guest, We thank you so much for such a detailed review! We are thrilled to here that we met your expectation and are representing our brand in a right way. We are glad that you enjoyed our newly renovated rooms and appreciated the hard work by our entire team. Our goal is to make sure our guests feels... More 

Questions? Get answers from hotel staff and past guests. Ask a question

54 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (4)
Viewed
View from room (1)
Viewed
Bathroom (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (44)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (5)
Viewed
Bathroom (2)
Viewed
Other (35)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question