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All 12 Matthews hotels

Country Inn & Suites By Carlson, Matthews

2.5 of 5 Hotel   |   2001 Mount Harmony Church Road, Matthews, NC 28104
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Ranked #6 of 12 Hotels in Matthews
A recent review
4 of 5 stars reviewed yesterday
LibertyLady195 Liberty, South Carolina
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86 reviews from our community

Traveler rating
    44
    17
    13
    6
    6
See reviews for
38
16
9
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Liberty, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was quoted a AAA rate but actually was charged a little more and then 15% tax. So my bill went from 71 to 93. The breakfast was a great meal with waffles, scrambled eggs and sausage patties. The beds and pillows are comfortable. Bathroom vanity was huge and we had turn down service at night. Great little spot but... More

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Charleston
Top Contributor
186 reviews 186 reviews
136 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed yesterday NEW

The staff was friendly, the room was clean, the beds were comfortable, the TV was flat screen, and there were cookies in the lobby every time we went through...what else could one ask for? The comped breakfast was typical for most hotels, mostly carbs/sugar, but most guests seemed to be enjoying it as the staff kept it well stocked. We... More

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Charlotte, North Carolina
Top Contributor
52 reviews 52 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our air conditioning went out Saturday night. Of course it has to happen on not only a weekend, but a holiday weekend. We have had family stay at the Country Inn & Suites several times due to the proximity to our home, so I called there first. They had a room. When we got there, it was ready, clean, and... More

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Brooklyn, NY, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I am a Club Carlson Elite Gold Member. My family and I stayed at this hotel for two nights with rewards points. It was great to receive a welcome bag with water, chips, health bar and a personalized letter welcoming us. The facility was very clean; our kids enjoy the indoor pool. The continental breakfast was wonderful, it had something... More

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Atlanta, GA, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Everything was very pleasant. Clean room, comfy bed and an excellent breakfast. We were pleased there were extra pillows and comforter since we had small children.Great value for a family of four!! The staff was very friendly and helpful. Would stay there again.

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Great hotel, nothing fancy but nothing bad. Hotel is in great shape, staff is nice, cleaning crew was very friendly and attentive. Great spot to stay with a group, if you have a near by event (tournament at Extreme Ice)

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Fort Wayne, United States
1 review
4 of 5 stars Reviewed August 10, 2014

Overall the room itself was fine. The only problem was that the room faced the parking lot and the curtains were sheer. The lights from the parking lot lit the room up all night. They need to put in better curtains. Breakfast was nice in the morning.

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Fort Wayne, Indiana
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 8, 2014

Went there on business. The location is a little of the beaten path but so very peaceful. I was looking for some advice for dinner and haircut and received recommendations for both, they even called to check on their hours for me. Overall it's a nice place to stay with god clean rooms and caring staff. Great for a road... More

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Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that our recommendations for the area were helpful. We look forward to your next stay. More

mahomet, United States
1 review
3 of 5 stars Reviewed August 7, 2014

step up security. We were part of a fairly large group staying for family reunion.Three families had security problems all I would consider serious. I was told that the police do surveillance every hour, however; there were still problems and the really serious problem was the late call to the room requesting credit card number.

Review collected in partnership with Country Inns & Suites By Carlson

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Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Thank you for taking the time to give us your feedback. We are very sorry to hear of your unsatisfactory experiences during your family stay. What you have described is most certainly not a normal occurrence for our property as we are taking every precaution in our power to prevent similar situations from occurring in the future. More

Wilmington, North Carolina
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 4, 2014

Let's be truthful, the Country Inn is not the Ritz Carlton. It is the Country Inn and that is why I am saying this hotel is average. The location makes it difficult to access if you are coming south bound on route 74 or exiting from 485. The entire hotel is kind of tired and could use an update. The... More

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Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More

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Additional Information about Country Inn & Suites By Carlson, Matthews

Address: 2001 Mount Harmony Church Road, Matthews, NC 28104
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Matthews 2.5*
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Also Known As:
Country Inn And Suites By Carlson, Matthews
Country Inn & Suites By Carlson, Matthews Hotel Matthews
Country Inn Matthews
Matthews Country Inn

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