We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 12 Matthews hotels

Country Inn & Suites By Carlson, Matthews

2.5 of 5 Hotel   |   2001 Mount Harmony Church Road, Matthews, NC 28104
Hotel website
Hotel deals
Hotel amenities
Special Price
Book early and Save 15%
Save Saved
You added Country Inn & Suites By Carlson, Matthews to your Saves list
Country Inn & Suites By Carlson, Matthews
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
70%
Ranked #6 of 12 hotels in Matthews
A recent review
5 of 5 stars reviewed 1 week ago
Sue M
  • Overview
  • Reviews (81)
  • Photos (17)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (18)
  • Location
  • More
Write a Review

81 people have reviewed this hotel

Traveler rating
    41
    15
    13
    6
    6
See reviews for
34
16
9
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
2 reviews
5 of 5 stars Reviewed 1 week ago

Great hotel, nothing fancy but nothing bad. Hotel is in great shape, staff is nice, cleaning crew was very friendly and attentive. Great spot to stay with a group, if you have a near by event (tournament at Extreme Ice)

Was this review helpful? Yes
Fort Wayne, United States
1 review
4 of 5 stars Reviewed 1 week ago

Overall the room itself was fine. The only problem was that the room faced the parking lot and the curtains were sheer. The lights from the parking lot lit the room up all night. They need to put in better curtains. Breakfast was nice in the morning.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Fort Wayne, Indiana
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Went there on business. The location is a little of the beaten path but so very peaceful. I was looking for some advice for dinner and haircut and received recommendations for both, they even called to check on their hours for me. Overall it's a nice place to stay with god clean rooms and caring staff. Great for a road... More

Was this review helpful? Yes
Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that our recommendations for the area were helpful. We look forward to your next stay. More

mahomet, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

step up security. We were part of a fairly large group staying for family reunion.Three families had security problems all I would consider serious. I was told that the police do surveillance every hour, however; there were still problems and the really serious problem was the late call to the room requesting credit card number.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Thank you for taking the time to give us your feedback. We are very sorry to hear of your unsatisfactory experiences during your family stay. What you have described is most certainly not a normal occurrence for our property as we are taking every precaution in our power to prevent similar situations from occurring in the future. More

Wilmington, North Carolina
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let's be truthful, the Country Inn is not the Ritz Carlton. It is the Country Inn and that is why I am saying this hotel is average. The location makes it difficult to access if you are coming south bound on route 74 or exiting from 485. The entire hotel is kind of tired and could use an update. The... More

Was this review helpful? Yes
Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More

Mathews, SC, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I stayed at the property with a large group in town for a family reunion. Of the families who stayed at this property, two of them had attempted break-ins to their cars which resulted in damage to their vehicles. On the SECOND night of her stay, my sister got a phone call in her room requesting that she provide her... More

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Matthews, responded to this review

Dear Tessa O, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More

Akron, Ohio
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 15, 2014

We stayed at the County Inn and Suites on our trip down to Hilton Head. We received a friendly greeting by Ronda, who was very helpful in getting us checked in. Our room was clean and provided us with everything we needed for the night. The only negative was that there was a dog somewhere on our floor that barked... More

Was this review helpful? Yes
Dry Fork, Virginia
1 review
5 of 5 stars Reviewed July 14, 2014

Just returned from a great weekend in Concord N.C. Arrived around 12:30 p.m. on Saturday and Todd at the front desk was very friendly and had a suite all ready for our family of 7.Our room was on the first floor rm127,It was very clean, smelled fresh and very bright. As for other reviews saying it was loud because of... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed July 13, 2014

I can not say how awesome the staff here was. I got to the hotel early, before Noon check-in time. None of the rooms of the group I was with were ready. Asst. Mgr. Chris Vanderhorst came out. Looked at the rooms, found one available for me, smiled and said "We'll take care of you." Room was awesome. Smelled fresh,... More

Was this review helpful? Yes
Boston, Massachusetts
1 review
1 of 5 stars Reviewed July 10, 2014

We originally booked a suite and a regular room for several nights. Upon checking in, the first room smelled terribly damp and of mildew. When I told the front desk I was told to run the A/C for 5 minutes and it would clear, and that it smelled bad "because it had just rained." We then discovered a huge leak... More

Was this review helpful? Yes
Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More

Owners: What's your side of the story?
If you own or manage Country Inn & Suites By Carlson, Matthews, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Country Inn & Suites By Carlson, Matthews? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Matthews

Address: 2001 Mount Harmony Church Road, Matthews, NC 28104
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Matthews 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Expedia, Tingo, Priceline, Hotels.com, BookingOdigeoWL, Venere and Otel so you can book your Country Inn & Suites By Carlson, Matthews reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn And Suites By Carlson, Matthews
Country Inn & Suites By Carlson, Matthews Hotel Matthews
Country Inn Matthews
Matthews Country Inn

17 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Pool/beach area (1)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Matthews with
any amenities

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to One of the Top Matthews, NC Hotels The Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, NC welcomes guests with comfortable accommodations and friendly service. Convenient on-site amenities include a heated indoor pool, free high-speed Internet access, a fitness center and the complimentary, hot Be Our Guest Breakfast buffet. One of the most convenient Matthews, NC hotels, the Country Inn & Suites is an easy drive down I-485 or Highway 74 from all of the Charlotte area's top attractions, including Carowinds, Lowe's Motor Speedway and Uptown Charlotte. As an added benefit, the hotel is pet-friendly, so you can bring your furry friends with you. Book online today and discover the comfort and convenience of the Country Inn & Suites. ... more   less 
Number of rooms
72

Questions & Answers

Questions? Get answers from Country Inn & Suites By Carlson, Matthews staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer