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Country Inn & Suites By Carlson, Matthews

#5 of 12 Hotels in Matthews
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2001 Mount Harmony Church Road, Matthews, NC 28104
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Country Inn & Suites By Carlson, Matthews
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    124 reviews from our community

    Traveler rating
      66
      25
      16
      8
      9
    See reviews for
    60
    22
    9
    17
    Rating summary
    • Sleep Quality
      4 of 5 stars
    • Location
      4 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4 of 5 stars
    Traveler tips help you choose the right room.   Room tips (25)
    Date | Rating
    • English first
    • Any
    English first
    • All months
      (124)
    • Mar-May only
      (25)
    • Jun-Aug only
      (25)
    • Sep-Nov only
      (37)
    • Dec-Feb only
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    Summerville, South Carolina
    Senior Reviewer
    9 reviews 9 reviews
    4 hotel reviews
    10 helpful votes 10 helpful votes
    2 of 5 stars Reviewed 1 week ago

    We booked our room online. During check-in we inquired about an extra night. Todd, front desk, informed us the hotel was almost sold out, and we should extend our stay then. We did, however nothing was mentioned of the rate not being the same! I believe we should have been informed at check-in that the second night would not be... More 

    Was this review helpful? Yes
    CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Matthews, responded to this review

    We apologize we were unable to match the same rate for the additional night. We understand the inconvenience an unexpected charge can cause. Please know that your comments are valued, and your suggestions will be used to consider improvements in the future. More 

    1 review
    5 of 5 stars Reviewed 2 weeks ago

    I have been staying at the Matthews, NC Country Inn & Suites 3 nights a week since August of last year for business. I have had an excellent experience with all the staff, who make me feel like this is truly a home away from home. Special shout outs to Todd, Duane, America, and Sarah, who have gone out of... More 

    Was this review helpful? Yes
    Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

    Dear Jeannine2001, Thank you for taking the time to write about your experience. We are delighted to read that you have enjoyed our staff and our hotel. Thank you so much for your personal mention of staff members, they work so hard and is truly a reward for them to be mentioned in such a public way. I will be... More 

    Stallings, North Carolina
    1 review
    1 helpful vote 1 helpful vote
    1 of 5 stars Reviewed 2 weeks ago

    Came into contact with 4 employees during my 2 night visit. The contact with 3 employees were all negative. Definitely will not stay here again. 1- The emegency door leading out of pool area was permanatly locked and the front desk clerk didn't seems very concerned. She said only the manager could unlock it, to which I responded that she... More 

    Review collected in partnership with Country Inns & Suites By Carlson

    Was this review helpful? Yes 1
    Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

    Dear DJ28409, Thank you for taking the time to write your review. Please accept our sincerest apologies for not feeling cared about as a guest. As you can see by reputation on this site alone, that is certainly not what we are known for. I assure you we will work diligently to ensure all of your claims made here are... More 

    West Columbia, South Carolina
    1 review
    4 of 5 stars Reviewed 3 weeks ago

    Clean guiete and comfortable is best description.Pricing competitive with area.The lady managing and operating breakfast area was warm friendly and made you feel at home.Excellant service and disposition.

    Was this review helpful? Yes
    Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

    Dear Brooksa74, Thank you so much for your positive feedback. It was great to share your kind words with our breakfast host. We hope to have you stay with us again when your travels bring you back to the area! Yours in Hospitality, More 

    Western N.C.
    Senior Contributor
    34 reviews 34 reviews
    9 hotel reviews
    28 helpful votes 28 helpful votes
    5 of 5 stars Reviewed January 26, 2015

    We loved this dog friendly property! Upon check-in, they reduced my per night pet free from $15 to $10 because I was not aware it was a nightly fee. Still a lot cheaper than a kennel fee! This motel is not in the midst of a lot of shopping, but is close to shopping and restaurants. This motel had the... More 

    Was this review helpful? Yes
    Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

    Hello WNCtravelmom, We thank you for taking the time to give us your feedback. Very happy to read that you enjoyed your stay and our location. Please come back and visit us again soon when your travels bring you to the area! Yours in Hospitality, More 

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    Additional Information about Country Inn & Suites By Carlson, Matthews

    Address: 2001 Mount Harmony Church Road, Matthews, NC 28104
    Phone Number:
    Location: United States > North Carolina > Matthews
    Price Range (Based on Average Rates): $
    Hotel Class:2.5 star — Country Inn & Suites By Carlson, Matthews 2.5*
    Number of rooms: 72
    Reservation Options:
    TripAdvisor is proud to partner with Carlson, Booking.com, Expedia, Priceline, Orbitz, Cheap Tickets, Hotwire, Travelocity, Hotels.com, Odigeo and Tingo so you can book your Country Inn & Suites By Carlson, Matthews reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    Also Known As:
    Country Inn And Suites By Carlson, Matthews
    Country Inn & Suites By Carlson, Matthews Hotel Matthews
    Country Inn Matthews
    Matthews Country Inn
    Hotel Style:
    #5 Family Hotel in Matthews

    30 photos of this hotel

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    Amenities

    Highlights
    • Pool
    • Fitness Center with Gym / Workout Room
    • Free Parking
    • Free Breakfast
    • Free High Speed Internet ( WiFi )
    About the property
    • Pets Allowed ( Dog / Pet Friendly )
    • Wheelchair access
    Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    Room types
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    Services
    • Free Parking
    • Business Center with Internet Access
    • Free Breakfast
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Self-Serve Laundry
    Official Description (provided by the hotel)
    Welcome to One of the Top Matthews, NC Hotels The Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, NC welcomes guests with comfortable accommodations and friendly service. Convenient on-site amenities include a heated indoor pool, free high-speed Internet access, a fitness center and the complimentary, hot Be Our Guest Breakfast buffet. One of the most convenient Matthews, NC hotels, the Country Inn & Suites is an easy drive down I-485 or Highway 74 from all of the Charlotte area's top attractions, including Carowinds, Lowe's Motor Speedway and Uptown Charlotte. As an added benefit, the hotel is pet-friendly, so you can bring your furry friends with you. Book online today and discover the comfort and convenience of the Country Inn & Suites. ... more   less 
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    Questions & Answers

    Questions? Get answers from Country Inn & Suites By Carlson, Matthews staff and past guests.
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    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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