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All 12 Matthews hotels

Country Inn & Suites By Carlson, Matthews

2.5 of 5 Hotel   |   2001 Mount Harmony Church Road, Matthews, NC 28104
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71%
Ranked #6 of 12 hotels in Matthews
A recent review
4 of 5 stars reviewed 2 weeks ago
akrontraveler325 Akron, Ohio
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75 people have reviewed this hotel

Traveler rating
    40
    13
    11
    5
    6
See reviews for
32
15
8
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
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English first
Akron, Ohio
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the County Inn and Suites on our trip down to Hilton Head. We received a friendly greeting by Ronda, who was very helpful in getting us checked in. Our room was clean and provided us with everything we needed for the night. The only negative was that there was a dog somewhere on our floor that barked... More

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Dry Fork, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Just returned from a great weekend in Concord N.C. Arrived around 12:30 p.m. on Saturday and Todd at the front desk was very friendly and had a suite all ready for our family of 7.Our room was on the first floor rm127,It was very clean, smelled fresh and very bright. As for other reviews saying it was loud because of... More

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1 review
5 of 5 stars Reviewed 2 weeks ago

I can not say how awesome the staff here was. I got to the hotel early, before Noon check-in time. None of the rooms of the group I was with were ready. Asst. Mgr. Chris Vanderhorst came out. Looked at the rooms, found one available for me, smiled and said "We'll take care of you." Room was awesome. Smelled fresh,... More

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Boston, Massachusetts
1 review
1 of 5 stars Reviewed 3 weeks ago

We originally booked a suite and a regular room for several nights. Upon checking in, the first room smelled terribly damp and of mildew. When I told the front desk I was told to run the A/C for 5 minutes and it would clear, and that it smelled bad "because it had just rained." We then discovered a huge leak... More

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Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More

Canton, Ohio
1 review
1 of 5 stars Reviewed 4 weeks ago

These people keep taking money out of my checking account. I have a negative checking account because this hotel has charged my debit card to the tune of $600. They said I smoked in the room, I am a non smoker and they charged me $250. I ask if they had any proof and they said the manager confirmed it.... More

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Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Dear Christine, I'm so sorry you feel the way you do about your experience with us. All of us here at the Country Inn & Suites Matthews strive to provide quality service and a quality product to all of our guests. I was very concerned when I read your review and attempted to reach you via the number you had... More

Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 28, 2014

When we notified the front desk the pool heater would not shut off and that the air was so hot we could not breath the man’s response was “oh well” and walked away. My husband almost passed out it was so hot and I have lived in Tucson. I know what heat is and I can deal with it but... More

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Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Dear Donna Ginn, Thank you for taking the time to write your review. I remember meeting with you during your stay, you spoke with both our Assistant General Manager and myself for 20 minutes about your pet and reason for traveling. It was a very pleasant interaction and you never mentioned a single negative thing about our property. Which is... More

Apalachin, New York, USA
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 19, 2014

We drove late into the evening before stopping. I looked for an hour trying to find a hotel with an indoor pool (May is too cold for outdoor) that was open past 9:00. Their pool was open to midnight and was warm!!!! On top of that the staff was friendly (suggested a pizza shop that would deliver at 11 pm)... More

Was this review helpful? Yes 1
Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Dear Mom of Rachel Sue, Thank you for your feedback and for taking the time to write about your experience. We are delighted to know that you enjoyed our pool and the Carlson Read It & Return Lending Library . We look forward to hosting you and your family again in the future! Yours in Hospitality, More

Hilton Head Island
Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 17, 2014

My Wife and I were visiting Family in Charlotte, NC to spend time over the Mother's Day Weekend. From the time we arrived we were welcomed by the staff who greeted not only us but each Guest we saw, great feeling knowing that this staff appreciates the Guest visiting this Property. The grounds, common areas and rooms were well maintained.... More

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Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Thank you for taking the time to submit your review. We were very pleased to know you enjoyed your stay, especially on a special weekend such as Mother's Day. We will look forward to hosting you during your next family visit! Yours in Hospitality, More

Richmond, Virginia
Top Contributor
69 reviews 69 reviews
19 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 10, 2014

Once again, we were very impressed with our stay at the Country Inn & Suites in Matthews, North Carolina. The lobby area was being updated with new pictures on the walls. The carpets in the room had been cleaned and our suite had two high definition televisions with a very clear picture. We enjoyed watching the new televisions and also... More

Was this review helpful? Yes 1
Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Dear Nancy B, Thank you for taking the time to post this review about us. I am thrilled to see that you enjoyed your time at the hotel! I have shared your compliments with Chris, Todd, Rhonda & Ming, and they was honored that you mentioned them by name. Thank you for giving me the opportunity to recognize them for... More

Harrisburg, PA
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 28, 2014

We stayed for three nights in March while visiting my elderly mother at the Royal Park Rehab about a mile away, so the location was our primary concern. Secondly, we took our small dog along and this hotel is pet-friendly. The management was friendly, the room was clean and nicely appointed, the bed was comfortable, the grounds were nicely maintained... More

Was this review helpful? Yes
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Additional Information about Country Inn & Suites By Carlson, Matthews

Address: 2001 Mount Harmony Church Road, Matthews, NC 28104
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Matthews 2.5*
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Also Known As:
Country Inn And Suites By Carlson, Matthews
Country Inn & Suites By Carlson, Matthews Hotel Matthews
Country Inn Matthews
Matthews Country Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to One of the Top Matthews, NC Hotels The Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, NC welcomes guests with comfortable accommodations and friendly service. Convenient on-site amenities include a heated indoor pool, free high-speed Internet access, a fitness center and the complimentary, hot Be Our Guest Breakfast buffet. One of the most convenient Matthews, NC hotels, the Country Inn & Suites is an easy drive down I-485 or Highway 74 from all of the Charlotte area's top attractions, including Carowinds, Lowe's Motor Speedway and Uptown Charlotte. As an added benefit, the hotel is pet-friendly, so you can bring your furry friends with you. Book online today and discover the comfort and convenience of the Country Inn & Suites. ... more   less 
Number of rooms
72

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