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Country Inn & Suites By Carlson, Matthews

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2001 Mount Harmony Church Road, Matthews, NC 28104
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Country Inn & Suites By Carlson, Matthews
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Country Inn & Suites By Carlson, Matthews
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145 reviews from our community

Traveler rating
    76
    33
    17
    10
    9
See reviews for
68
23
10
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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newyork
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent one night here with our pet. Room was comfortable, the pool was clean and warm and had extended hours starting at 6am.Breakfast was good and had nice selections .Would stay here again when in this area. The only problem is that you need to make a sharp u turn after coming off the highway and it is very easy,... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel was clean and had an indoor pool and free breakfast. It was perfect for our family for a weekend. Great value and comfort. The only downside was the pillows could've been a little better, but that's small in comparison with the upsides. Staff was great, we will come again.

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Room had bed bugs. Staff was professional about the situation, comped my stay and ran my clothes through the dryer, but declined to pay for the new luggage I bought. Not taking chances bring anything home that was in the room and not treated or washed.

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Matthews, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, NC and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. You feedback is extremely valuable to us, as comments such as yours... More 

Twin Cities, MN
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here for about a two week period of time in Jan/Feb. The hotel is clean and the staff friendly and helpful. Access could be a bit better and the fact there are no fans in the bathrooms became annoying in a long stay. But those are minor faults. I would have rated this property much higher had it... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Matthews, responded to this review

We apologize for the disappointing housekeeping service during your visit. We always want to make sure our guests are comfortable and receive the best service. Please know we are currently taking the steps necessary to improve the quality of our facility, improve the attentiveness of our staff, and the condition of hotel in its entirety. Thank you for your valuable... More 

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