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All 12 Matthews hotels

Country Inn & Suites By Carlson, Matthews

2.5 of 5 Hotel   |   2001 Mount Harmony Church Road, Matthews, NC 28104
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71%
Ranked #6 of 12 hotels in Matthews
A recent review
5 of 5 stars Reviewed May 19, 2014
rachelsuesmom Apalachin, New York, USA
  • Reviews (72)
  • Photos (16)
  • Amenities
  • Room tips (15)
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72 people have reviewed this hotel

Traveler rating
    38
    12
    11
    5
    6
See reviews for
30
15
8
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Boston, Massachusetts
1 review
1 of 5 stars Reviewed yesterday NEW

We originally booked a suite and a regular room for several nights. Upon checking in, the first room smelled terribly damp and of mildew. When I told the front desk I was told to run the A/C for 5 minutes and it would clear, and that it smelled bad "because it had just rained." We then discovered a huge leak... More

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Canton, Ohio
1 review
1 of 5 stars Reviewed 1 week ago

These people keep taking money out of my checking account. I have a negative checking account because this hotel has charged my debit card to the tune of $600. They said I smoked in the room, I am a non smoker and they charged me $250. I ask if they had any proof and they said the manager confirmed it.... More

Was this review helpful? Yes
Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Dear Christine, I'm so sorry you feel the way you do about your experience with us. All of us here at the Country Inn & Suites Matthews strive to provide quality service and a quality product to all of our guests. I was very concerned when I read your review and attempted to reach you via the number you had... More

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 28, 2014

When we notified the front desk the pool heater would not shut off and that the air was so hot we could not breath the man’s response was “oh well” and walked away. My husband almost passed out it was so hot and I have lived in Tucson. I know what heat is and I can deal with it but... More

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Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Dear Donna Ginn, Thank you for taking the time to write your review. I remember meeting with you during your stay, you spoke with both our Assistant General Manager and myself for 20 minutes about your pet and reason for traveling. It was a very pleasant interaction and you never mentioned a single negative thing about our property. Which is... More

Apalachin, New York, USA
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 19, 2014

We drove late into the evening before stopping. I looked for an hour trying to find a hotel with an indoor pool (May is too cold for outdoor) that was open past 9:00. Their pool was open to midnight and was warm!!!! On top of that the staff was friendly (suggested a pizza shop that would deliver at 11 pm)... More

Was this review helpful? Yes 1
Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Dear Mom of Rachel Sue, Thank you for your feedback and for taking the time to write about your experience. We are delighted to know that you enjoyed our pool and the Carlson Read It & Return Lending Library . We look forward to hosting you and your family again in the future! Yours in Hospitality, More

Hilton Head Island
Contributor
13 reviews 13 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 17, 2014

My Wife and I were visiting Family in Charlotte, NC to spend time over the Mother's Day Weekend. From the time we arrived we were welcomed by the staff who greeted not only us but each Guest we saw, great feeling knowing that this staff appreciates the Guest visiting this Property. The grounds, common areas and rooms were well maintained.... More

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Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Thank you for taking the time to submit your review. We were very pleased to know you enjoyed your stay, especially on a special weekend such as Mother's Day. We will look forward to hosting you during your next family visit! Yours in Hospitality, More

Richmond, Virginia
Top Contributor
69 reviews 69 reviews
19 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 10, 2014

Once again, we were very impressed with our stay at the Country Inn & Suites in Matthews, North Carolina. The lobby area was being updated with new pictures on the walls. The carpets in the room had been cleaned and our suite had two high definition televisions with a very clear picture. We enjoyed watching the new televisions and also... More

Was this review helpful? Yes 1
Tara B, General Manager at Country Inn & Suites By Carlson, Matthews, responded to this review

Dear Nancy B, Thank you for taking the time to post this review about us. I am thrilled to see that you enjoyed your time at the hotel! I have shared your compliments with Chris, Todd, Rhonda & Ming, and they was honored that you mentioned them by name. Thank you for giving me the opportunity to recognize them for... More

Harrisburg, PA
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 28, 2014

We stayed for three nights in March while visiting my elderly mother at the Royal Park Rehab about a mile away, so the location was our primary concern. Secondly, we took our small dog along and this hotel is pet-friendly. The management was friendly, the room was clean and nicely appointed, the bed was comfortable, the grounds were nicely maintained... More

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Bay Shore, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed April 23, 2014

First night of five and check in smooth and swift.Fourth time here and a nice clean suite.Suite is nice with updated digital television.hotel it tucked backed of major highway makes it quite at night.Looking forward to using pool tomorrow.

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Weddington NC
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2014

Recently stayed here for an overnight stay. Check in staff were very friendly, room was clean and fresh, breakfast was good. The only thing we could say bad was a noise on the elevator that was unsettling. Used the stairs. Would most definitely stay here again and recommend to friends.

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Matthews
1 review
3 of 5 stars Reviewed January 25, 2014

Hotel needs some updating but the rooms were clean and the staff were very friendly. Great price. Good location. Easy to get to the highway from the hotel. I enjoyed the free breakfast and the cookies were yummy!

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Additional Information about Country Inn & Suites By Carlson, Matthews

Address: 2001 Mount Harmony Church Road, Matthews, NC 28104
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Matthews 2.5*
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Also Known As:
Country Inn And Suites By Carlson, Matthews
Country Inn & Suites By Carlson, Matthews Hotel Matthews
Country Inn Matthews
Matthews Country Inn

16 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
73

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