We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites Matthews East

Certificate of Excellence
Hotel website
Hotel deals
9420 East Independence Blvd., Matthews, NC 28105
Special Offer
Save 10-30%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn Express Hotel & Suites Matthews East
Professional photos View all
Browse nearby
Holiday Inn Express Hotel & Suites Matthews East
Write a Review

97 reviews from our community

Traveler rating
    57
    29
    7
    2
    2
See reviews for
37
11
3
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
  • All months
    (97)
  • Mar-May only
    (25)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (19)
All months
Fayetteville, North Carolina
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was here for 3 nights. I thought this was a 'newer' hotel, however, it has just been remodeled. The exterior is very nice and modern. The interior was very dim and not inviting. The rooms were remodeled as well, but not very well. It wasn't a horrible experience, but I do not plan to stay at this hotel for... More 

Was this review helpful? Yes
Baltimore, Maryland
Top Contributor
79 reviews 79 reviews
12 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 3 weeks ago

GOOD: - very comfy beds - very quiet/peaceful - friendly staff - clean hotel - great shower head/water pressure - curved shower curtain rod (so shower curtain never touches the person showering) - AAA store located next door - plenty of restaurants and stores along E. Independence - free wi-fi BAD: - only 1 elevator and it broke down (thankfully... More 

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking out the time to give us your honest opinion of our hotel. We again apologize for the temporary inconvenience of our elevator service. We are glad we were able to get that handled as quick as possible for you. We appreciate all your feedback and do not take it for granted. We do hope that you... More 

Toledo, Ohio
1 review
5 of 5 stars Reviewed 5 weeks ago

It seemed as though they just open the doors. Very clean and above average customer service. Directly of the main Hwy but still quiet. The bed was comfortable and the hot breakfast was an added plus. We will be back again soon.

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We are super excited that you truly enjoyed your stay here, for it was a true pleasure having you with us. It's great to know that we met all of your expectations as a hotel and that you will be coming back again soon. Thank you so much for you time. More 

Mashpee, Massachusetts
1 review
5 of 5 stars Reviewed March 20, 2015

My wife and I stayed at this Holiday Inn Express for two nights recently while my colleague from Rwanda stayed four nights. It has been said that "everything rises and falls on leadership" and I believe that. Tonia Begley provides outstanding leadership as general manager. The dining room staff, desk personnel, and cleaning people all provide competent service at its... More 

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking out a few minutes of your busy schedule to fill out this survey. We greatly appreciate you and it was a honor having you at our hotel. We are truly blessed to have such an amazing team who genuinely cares about our guests. Thank you for noticing. We do hope to see you and... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2015

During my visit to Charlotte . I stayed at the this wonderful location for three nights. Enjoyed the very clean rooms and great breakfast. The General manager Tonia was very caring and showed great concerns

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you ever so much for your comments. Here at the Holiday Inn Express we believe that hard work never goes unnoticed and we thank you for recognizing our hard work. We are glad that your stay here was enjoyable and do hope that you visit us the next time you're in the area. It was a pleasure having you... More 

Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 18, 2015

I only stayed here for one night and had no issues. The hotel/room/lobby/breakfast area was in great condition. The rooms seemed quite large and the bed was great! Hotel employee Mani provided excellent customer service at all times. I would stay here again if I'm back in the area.

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Great!!! It excites us to know that our employees here are providing great services to our guests at all times. We will gladly let them to keep up the good work. Thank you for taking out the time to fill out this survey and come again ! More 

Raleigh, North Carolina
1 review
4 of 5 stars Reviewed March 10, 2015

We stayed at this hotel for an AAU tournament for two nights and the stay was very nice Accommodations were clean and up to date, staff was friendly upon arrival and breakfast selections were good considering there was no additional charge for it. We also received a very reasonable rate for the stay. There were also plenty of other restaurants... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We truly appreciate you taking out the time to respond to us, letting us know about your experience here at Holiday Inn Express. It is our goal to make sure that you have an excellent stay here with us and it looks like we did just that! We are glad that everything was of convenience for you, and we do... More 

2 reviews
5 of 5 stars Reviewed March 2, 2015 via mobile

Great place to say between Wingate and Charlotte. Clean, up to date, and very friendly staff. Place is quiet at night so got great sleep. Plenty of places to eat nearby. Breakfast was usual stuff, but a good cheap option to breakfast out.

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We are so happy that you enjoyed everything here. It's always a bonus to have everything you need in a convenient location. We have one of the best housekeeping teams in the business, so thank you for noticing our hard work. We do appreciate you taking out the time to give us your feedback. More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 24, 2015

Beautiful, clean, reasonable rates. We were here for two nights and enjoyed our stay. However, I left something in the room that I needed back--my boyfriend went in the next day to get it but it was locked in the manager's office and she was late getting to work. Long story short he ended up paying for them to ship... More 

Was this review helpful? Yes 1
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

First and foremost we want to apologize for the inconvenience. Security is of utmost importance here, and we do hope you understand. We are glad that you did enjoy your stay here with us and thank you for your comments. More 

Laona, Wisconsin
1 review
5 of 5 stars Reviewed February 17, 2015

We had a wonderful visit. Even with an entire hockey tournament going on it was clean and quiet. We were well cared for and staff was excellent, especially Mani. Would recommend this hotel to everyone!!! Thanks for the great night.

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for all your feedback! Yes, we do have an amazing here, and we are glad that you and your family were well taking care of while you were here. Thank you again! More 

Questions? Get answers from hotel staff and past guests. Ask a question

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (2)
Viewed
Bathroom (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Hotel & grounds (6)
Viewed
Dining (4)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (2)
Viewed
Room/suite (9)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question