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All 12 Matthews hotels

Holiday Inn Express Hotel & Suites Matthews East

2.5 of 5 Hotel   |   9420 East Independence Blvd., Matthews, NC 28105
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89%
Ranked #4 of 12 Hotels in Matthews
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Meisterx Woodstock, Georgia
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73 reviews from our community

Traveler rating
    40
    24
    5
    2
    2
See reviews for
28
11
3
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
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English first
Woodstock, Georgia
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived, tired from our drive from Atlanta, at around 10 pm. We checked in and went up to our room. When we tried to turn on the TV, there was no remote. We tried to call the desk and the phone didn't work. We went back down to the desk and we were told that they would bring a... More

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Meisterx, First let me thank you for taking the time to receive us. I am so sorry that we were not up to your satisfaction and about the frustrations you experienced during you stay. I am happy to hear however we were able to resolve your issues and the end result was a happy one. We actually just replaced all... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Holiday Inn was very nice and the customer service was excellent. The room was very clean and the towels look like they were new. The free breakfast had a great selection even though I'm not a breakfast person. The Housekeeping were great and friendly. If I ever needed to get a hotel room again I will definitely come back... More

Was this review helpful? Yes 2
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for your kind words! It really means a lot to us to know we are doing something right! I am happy to hear that for someone who isn't a breakfast eater did partake in some. I hope you got to try the cinnamon rolls! We most defiantly look forward to seeing you in the future. More

2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Great place to stay, clean and friendly with good choice for breakfast. Was disappointed that when reported cracked sink in one of the suites they said it would be looked at straight away but when I returned to same suite a week later it was still the same

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for the 5 stars! We really appreciate you staying with us and for taking the time to review our hotel. I want to thank you for reporting the cracked sink. We actually have ordered some and they are on back order. Hopefully we will be able to get them here and they will be fixed. We... More

2 reviews
5 of 5 stars Reviewed July 18, 2014

Staff was excellent..location was close to highway. Nice breakfast and room was neat clean and well maintained. My wife is disabled and requested a special needs room. o Would highly recommend this hotel to travelers to the Charlotte, North Carolina area.

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Dear star11738, We really are glad we accommodated all of your needs during your trip to Charlotte. We hope that you enjoyed your time with your family! We really appreciate your 5 star review and hope that you will stay with us in the future. Thank you so much, Kristen Wanser Front Office Manager More

Fort Myers, Florida
Top Contributor
94 reviews 94 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed July 8, 2014

We'll definitely return to this great property. Excellent facility and exceptional people. When we checked in the two young ladies at reception were fun, and also professional. Opening the door to our room, we discovered open suitcases inside, and returned downstairs. Skyler apologized profusely because the room had appeared vacant in her system. She quickly found another, more convenient, room... More

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

NRPNewJersey, Thank you so much for your great "5Star" Review. You really were able to express our hotel! OUR team is a great one. Skyler is a great asset to our team as well as Mitra is a wonderful General Manager. We love to interact with our guests and love to get as much feedback as possible. We try our... More

Senior Contributor
25 reviews 25 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 3, 2014

Easy access to restaurants and shopping. The room was very clean and the staff was pleasant. This hotel is either fairly new or very well kept, either way, I would stay again. There is a pool and a gym. Hotel gym's are basically cardio rooms these days, but they have one.

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ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

TopTierTiff, Thank you for your kind words and great review. We are so pleased to hear we are a great location for you. We have to agree that we are pretty convenient when it comes to local restaurants. Next time you visit Charlotte/Matthews, keep in mind we do offer local restaurant discounts for our guests. As far as our fitness... More

Virginia Beach, Virginia
Top Contributor
293 reviews 293 reviews
90 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed July 1, 2014

Spent a few days while here on business. I has stayed here a few times in the past for the same reason. It is a clean comfortable place to stay. The staff is always friendly. The breakfast is the usual hotel items. Not bad and they get your morning started. Everything you need is a short distance away. Turning on... More

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Adak C, Thank you so much for choosing to stay with us during your trips to Charlotte. We are proud to be your home away from home and would do anything possible for you to have a memorable stay. We all have to agree with you about the traffic on 74 and hope that the city will one day fix... More

Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed July 1, 2014

We stayed several days at this hotel and Ivan was so friendly and helpful to us. Even though he is disabled, he walked all the way upstairs to bring us extra towels, blankets, and eating utensils. He even gave us free items from the store in the lobby! Such a nice man.

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you harriman n, We really appreciate your feed back and for taking the time to review our hotel on Tripadvisor. We are so pleased to hear that Ivan was able to assist you with your needs. He is a wonderful man and an asset to our company. We all really appreciate your kind words. Thank you so much for... More

Calabash, North Carolina
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 15, 2014

This is the second time at this hotel. The room was extremely comfortable but if your vertically challenged (short) as I am you might want to take a running jump to get into the bed as it's extremely tall. They give you options of pillows, soft and firm, very nice. The one draw back in the room is no safe.... More

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Sincerely thank you for coming back to stay with us. We understand you have a lot of choices when staying in Charlotte and it means a lot to us. I do apologize for the inconvenience with groups, in the future we will be happy to assign you a room a way from noise. Our hotel is busy with corporate traveling... More

Somewhere
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 4, 2014

This was a fantastic stay. Upon entering the hotel we were greeted by a very friendly receptionist who did a great job of making us feel welcome. Also, the smell of the hotel was very pleasing. I am glad we decided to stay here because it made our shopping convenient as the businesses and restaurants were close by. The complimentary... More

Was this review helpful? Yes 1
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

James H, Thank you so much for taking the time out of your busy day to review our hotel! We appreciate it very much. We are so happy to hear you and your family enjoyed your stay and our pancakes! We look forward to seeing you in the future and will have extra pancakes on hand for you. Thank you... More

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Additional Information about Holiday Inn Express Hotel & Suites Matthews East

Address: 9420 East Independence Blvd., Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Matthews East 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Matthews East

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