We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites Matthews East

Certificate of Excellence
Hotel website
Hotel deals
9420 East Independence Blvd., Matthews, NC 28105
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn Express Hotel & Suites Matthews East
Professional photos View all
Browse nearby
Holiday Inn Express Hotel & Suites Matthews East
Add Photo Write a Review

113 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    70
    30
    8
    3
    2
See reviews for
43
13
3
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
  • All months
    (113)
  • Mar-May only
    (29)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (19)
All months
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

The service was great. The hotel is one of the cleanest and most comfortable hotel I have been in a while. The hotel is convenient to shopping and food and has easy access to uptown Charlotte. The hotel was very quiet and user friendly. Bathrooms are full bathrooms and not just studio type bathrooms

Was this review helpful? Yes
ManagerCLT, Guest Relations at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Your great response about our hotel means millions! Here at the Holiday Inn Express we proud ourselves on the upkeep of our property, and proving our guest with the best! We hope this means we will see you again soon! More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Service was great, everyone was very helpful and friendly....the cleanliness of the hotel was fabulous! I definitely recommend this hotel for anyone traveling in or around the area, the location was also an incentive!

Was this review helpful? Yes
ManagerCLT, Guest Relations at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I'm absolutely thrilled you enjoyed your stay with us! Your review lets us know that we are servicing our guest with our BEST. Here at Holiday Inn in Matthews we proud ourselves on providing our guest with the best experience possible, and it looks as if we've succeeded! More 

Pennsylvania
1 review
2 of 5 stars Reviewed 4 weeks ago

Stayed at the hotel for three nights. The positives of the hotel are that it was clean and some of the staff were very friendly. Parking was free and the free breakfast was decent. Unfortunately, there were many negatives. The walls are paper thin and you can hear everything happening. Our room overlooked where the pool room was and we... More 

Was this review helpful? Yes
ManagerCLT, Guest Service at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

First allow me to apologize on behave of the hotel for your unpleasant stay with us. I do see that you did not agree with our policy of the breakfast area closing at 9 pm., unfortunately we did receive a noise complain that night. Per our policy we did have to unfortunately close the breakfast area per our Code of... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

Was at this hotel for a week long conference and we thoroughly enjoyed our stay at this hotel. Every staff member was friendly and helpful. Nice central location to many things in the Charlotte area. Only suggestions would be a small refrigerator in the rooms (I think they have them in the suites, but not all rooms).

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for your kind words regarding our hotel as well as our staff. We strive to have the most approachable and friendly staff; and it looks like we're succeeding. We are so glad that you enjoyed your time with us, and look forward to having you stay with again in the future. More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 weeks ago

After checking out of a disappointing hotel down the street, we came here for two nights. Hotel is clean, bright, comfortable. The free breakfast offers was very good, enjoyed the indoor pool. Staff very helpful and we had a very nice stay. We would definitely stay here again.

Was this review helpful? Yes
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

It was our pleasure to accommodate you after having a not so good experience with another hotel. Our goal is to make sure your stay is as pleasant and comfortable as possible. It's good to know that we succeeded. Our staff appreciates your kind words, and we hope to see you again in the future. More 

1 review
5 of 5 stars Reviewed June 28, 2015

Needed to get away and the front desk person Skylar she is the best thank you so much for all your help she is so helpful she makes you feel like you . Definitely would go back again loved the indoor pool the free breakfast is great is just a comfy cozy place makes you feel like your home don't... More 

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Yes, Skylar is the best!!! Thank you SO much for your kind words! Our front desk staff is always ready and willing to help in any way that they can. We love to make our guest feel at home and like they're part of the family. We're glad that you enjoyed the pool as well as breakfast. We look forward... More 

Sunbury, Ohio
1 review
5 of 5 stars Reviewed June 28, 2015

We were here for a week long conference. It was wonderful! Every staff member we meet this week was super friendly and helpful. The beds were very comfy and the rooms were nice and clean! The daily breakfast was much more than pastries and coffee. The food was well prepared with many options to chose from. (The gravy was the... More 

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for your kinds words regarding our hotel and staff!! We are happy that you not only enjoyed your stay, but loved our breakfast as well. We always want to make sure there are enough options to satisfy everyone, and it looks like we've done a good job. We're also glad that you enjoyed our amenities as... More 

Monster, The Netherlands
Level Contributor
258 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed June 27, 2015

The hotel is good, rooms are spacey, clean and have all amenities. Good bed, nice bathroom. Breakfast is alright, however the only yoghurt offered was yoghurt in tubes from Spongebob ? Somewhat strange. Nice for kids, but offer at least normal yoghurt as well then. Service was quick and friendly. The hotel offers enough parking space, mainly located close to... More 

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I'm happy to hear that you enjoyed our hotel! It does sadden me to hear that you where having trouble with your wifi, and inconveniences with Breakfast Bar selections. Sponge Bob is not our typical breakfast bar item :-). Good News: Since your recent stay we have updated our wifi services, and we are making sure we keep a close... More 

Raleigh, North Carolina
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 25, 2015

This is my first experience with Holiday Inn Express, and in this case, my expectations were exceeded. Check-in was quick and courteous, the room was spacious and kept at a comfortable temperature. The beds were comfy and supplied with both firm and soft pillows. The hotel overall seemed to be new or recently renovated. All the fixtures were shiny and... More 

Was this review helpful? Yes
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We are SO happy that your first experience with Holiday Inn Express was a positive one! We strive to make sure that all guests that choose our location think of this as their home away from home. It gives up great pleasure and lets us know we're doing our jobs when we receive positive reviews such as yours. We hope... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed June 25, 2015

My daughter and I stayed five nights at this hotel as part of an education training conference she was attending. We drove seven hours to get here, not sure what to expect in a place (Matthews) we had never heard of and at a chain hotel we had never previously stayed in. Had we known then what we know now,... More 

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for your kind words!! It was an absolute pleasure having you and your daughter with us. It’s nice to see that you enjoyed your stay with us, Here at Holiday Inn Express Matthews, we pride ourselves on providing our guest with a peaceful, fun and exciting stay. With our uniquely picked Front Desk Agents, you’re sure... More 

Questions? Get answers from hotel staff and past guests. Ask a question

75 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4)
Viewed
Room/suite (2)
Viewed
Bathroom (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (71)
Viewed
Room/suite (18)
Viewed
Bathroom (4)
Viewed
Dining (9)
Viewed
Pool/beach area (4)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (12)
Viewed
Other (22)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Matthews
Show Prices
Show Prices
Show Prices
East Forest
Fairfield Inn & Suites Charlotte Matthews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay