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All 12 Matthews hotels

Holiday Inn Express Hotel & Suites Matthews East

2.5 of 5 Hotel   |   9420 East Independence Blvd., Matthews, NC 28105
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Ranked #3 of 12 hotels in Matthews
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Octavia L
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  • Reviews (72)
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72 people have reviewed this hotel

Traveler rating
    40
    24
    4
    2
    2
See reviews for
28
10
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Holiday Inn was very nice and the customer service was excellent. The room was very clean and the towels look like they were new. The free breakfast had a great selection even though I'm not a breakfast person. The Housekeeping were great and friendly. If I ever needed to get a hotel room again I will definitely come back... More

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Great place to stay, clean and friendly with good choice for breakfast. Was disappointed that when reported cracked sink in one of the suites they said it would be looked at straight away but when I returned to same suite a week later it was still the same

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Staff was excellent..location was close to highway. Nice breakfast and room was neat clean and well maintained. My wife is disabled and requested a special needs room. o Would highly recommend this hotel to travelers to the Charlotte, North Carolina area.

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Dear star11738, We really are glad we accommodated all of your needs during your trip to Charlotte. We hope that you enjoyed your time with your family! We really appreciate your 5 star review and hope that you will stay with us in the future. Thank you so much, Kristen Wanser Front Office Manager More

Fort Myers, Florida
Top Contributor
94 reviews 94 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed July 8, 2014

We'll definitely return to this great property. Excellent facility and exceptional people. When we checked in the two young ladies at reception were fun, and also professional. Opening the door to our room, we discovered open suitcases inside, and returned downstairs. Skyler apologized profusely because the room had appeared vacant in her system. She quickly found another, more convenient, room... More

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

NRPNewJersey, Thank you so much for your great "5Star" Review. You really were able to express our hotel! OUR team is a great one. Skyler is a great asset to our team as well as Mitra is a wonderful General Manager. We love to interact with our guests and love to get as much feedback as possible. We try our... More

Senior Contributor
25 reviews 25 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 3, 2014

Easy access to restaurants and shopping. The room was very clean and the staff was pleasant. This hotel is either fairly new or very well kept, either way, I would stay again. There is a pool and a gym. Hotel gym's are basically cardio rooms these days, but they have one.

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

TopTierTiff, Thank you for your kind words and great review. We are so pleased to hear we are a great location for you. We have to agree that we are pretty convenient when it comes to local restaurants. Next time you visit Charlotte/Matthews, keep in mind we do offer local restaurant discounts for our guests. As far as our fitness... More

Virginia Beach, Virginia
Top Contributor
293 reviews 293 reviews
90 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed July 1, 2014

Spent a few days while here on business. I has stayed here a few times in the past for the same reason. It is a clean comfortable place to stay. The staff is always friendly. The breakfast is the usual hotel items. Not bad and they get your morning started. Everything you need is a short distance away. Turning on... More

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Adak C, Thank you so much for choosing to stay with us during your trips to Charlotte. We are proud to be your home away from home and would do anything possible for you to have a memorable stay. We all have to agree with you about the traffic on 74 and hope that the city will one day fix... More

Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed July 1, 2014

We stayed several days at this hotel and Ivan was so friendly and helpful to us. Even though he is disabled, he walked all the way upstairs to bring us extra towels, blankets, and eating utensils. He even gave us free items from the store in the lobby! Such a nice man.

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you harriman n, We really appreciate your feed back and for taking the time to review our hotel on Tripadvisor. We are so pleased to hear that Ivan was able to assist you with your needs. He is a wonderful man and an asset to our company. We all really appreciate your kind words. Thank you so much for... More

Calabash, North Carolina
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 15, 2014

This is the second time at this hotel. The room was extremely comfortable but if your vertically challenged (short) as I am you might want to take a running jump to get into the bed as it's extremely tall. They give you options of pillows, soft and firm, very nice. The one draw back in the room is no safe.... More

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Sincerely thank you for coming back to stay with us. We understand you have a lot of choices when staying in Charlotte and it means a lot to us. I do apologize for the inconvenience with groups, in the future we will be happy to assign you a room a way from noise. Our hotel is busy with corporate traveling... More

Somewhere
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 4, 2014

This was a fantastic stay. Upon entering the hotel we were greeted by a very friendly receptionist who did a great job of making us feel welcome. Also, the smell of the hotel was very pleasing. I am glad we decided to stay here because it made our shopping convenient as the businesses and restaurants were close by. The complimentary... More

Was this review helpful? Yes 1
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

James H, Thank you so much for taking the time out of your busy day to review our hotel! We appreciate it very much. We are so happy to hear you and your family enjoyed your stay and our pancakes! We look forward to seeing you in the future and will have extra pancakes on hand for you. Thank you... More

Connecticut
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 8, 2014

My husband and I were traveling to Florida from Connecticut. We had traveled 12 hours that day and needed to find a place to stay. We have stayed at Holiday Inn Expresses before because they are very clean. While on I-77 south I called the Holiday Inn Express reservation number and spoke to someone. This person told me I could... More

Was this review helpful? Yes 1
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Wow, We are so happy to hear that we were able to help ease the mix up of the central reservations number, and Yes, it is better to contact the hotel directly or ask reservations to connect you to the property. I am so happy to hear that Kristen to care of you as we try to do for all... More

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Additional Information about Holiday Inn Express Hotel & Suites Matthews East

Address: 9420 East Independence Blvd., Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Matthews East 2.5*
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Holiday Inn Express Hotel And Suites Matthews East

35 photos of this hotel

Management photos: Courtesy of the property manager

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Pool/beach area (2)
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Business center/function rooms (1)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Matthews #4 Business Hotel in Matthews
Hotel Class
Official Description (provided by the hotel)
Welcome to the New Holiday Inn Express & Suites Charlotte - Matthews, NC. We welcome you to stay economically smart, experience our comfortable accommodations, leading service, exceptional value & a 100% smoke free facility. We feature an indoor pool, 24-hour fitness & business center, free wire/less HSIA, 32 HDTV & free hot breakfast bar for all guest. Our Charlotte - Matthews hotel is located in Southeast Charlotte, NC, and major roads, I-485 & Hwy 74. We are near Carolina Courts & Extreme Ice Center. We are only minutes from Matthews, NC, & Monroe, NC. Uptown Charlotte is only 10 miles & Charlotte Douglas International Airport-CLT is located within twenty minutes of our hotel. Charlotte is the home of NASCAR. This Matthews hotel is only twenty miles away from Lowes Motor Speedway. Looking for something to do? We have many attractions such as Ice Skating, Carowinds, Carolina Panther Football, Charlotte Bobcats &Charlotte Soccer. Need a Charlotte Church? There are many nearby. We have many excellent restaurants only a few minutes away. We cater to many top companies in the area such as Harris Teeter, Family Dollar, Conbraco, BESAM, & Sunbelt Rentals. If you are traveling with a company & need a hotel in Matthews - Charlotte NC, we would be honored to host you. ... more   less 
Number of rooms
89

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Holiday Inn Express Hotel & Suites Matthews East and other travelers.
1 question
Questions? Get answers from Holiday Inn Express Hotel & Suites Matthews East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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