We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 12 Matthews hotels

Holiday Inn Express Hotel & Suites Matthews East

2.5 of 5 Hotel   |   9420 East Independence Blvd., Matthews, NC 28105
Hotel website
Hotel deals
Click for phone number
Hotel amenities
Special Offer
Save on Hotel Packages!
Holiday Inn Express Hotel & Suites Matthews East
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Holiday Inn Express Hotel & Suites Matthews East to your Saves list
88%
Ranked #4 of 12 Hotels in Matthews
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Myrtle S Fayetteville, North Carolina, United States
Write a Review

75 reviews from our community

Traveler rating
    41
    24
    6
    2
    2
See reviews for
30
11
3
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
  • All months
    (75)
  • Mar-May only
    (17)
  • Jun-Aug only
    (29)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (7)
All months
Fayetteville, North Carolina, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Check-in was great, we were greeted with smiles from a receptionist who was warm, friendly and totally showed professionalism. The lobby is clean, inviting with beautiful decor. The hotel on a whole is well kept, rooms clean and modern. Overall I enjoyed my stay and would definitely recommend staying here.

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Dear Myrtle, Thank you so much for your awesome review! We really appreciate the 5 Stars! I wish I know who checked you in so we can congratulate them on a job well done. It's not every day that we hear about what we are doing right and we really appreciate it. We hope to see you again soon! Thanks... More

Senior Contributor
26 reviews 26 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was very impressed with this property during my stay last year. However, when I reserved the same room type this year, the room I was assigned was no frills and dull in comparison to the room I had previously which was on the basis of Courtyard Marriott. The only difference was that I used points for the first night.... More

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Escalade5, I am having trouble understanding your review. We do appreciate you taking your time to review our hotel. At our property we have standard rooms as well as a limited few suites. Our handicap accessible rooms have handles and safety bars in our showers. I am very concerned to read that you had bugs in your room. We do... More

Woodstock, Georgia
Top Contributor
50 reviews 50 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 28, 2014

We arrived, tired from our drive from Atlanta, at around 10 pm. We checked in and went up to our room. When we tried to turn on the TV, there was no remote. We tried to call the desk and the phone didn't work. We went back down to the desk and we were told that they would bring a... More

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Meisterx, First let me thank you for taking the time to receive us. I am so sorry that we were not up to your satisfaction and about the frustrations you experienced during you stay. I am happy to hear however we were able to resolve your issues and the end result was a happy one. We actually just replaced all... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2014

The Holiday Inn was very nice and the customer service was excellent. The room was very clean and the towels look like they were new. The free breakfast had a great selection even though I'm not a breakfast person. The Housekeeping were great and friendly. If I ever needed to get a hotel room again I will definitely come back... More

Was this review helpful? Yes 2
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for your kind words! It really means a lot to us to know we are doing something right! I am happy to hear that for someone who isn't a breakfast eater did partake in some. I hope you got to try the cinnamon rolls! We most defiantly look forward to seeing you in the future. More

2 reviews
5 of 5 stars Reviewed August 13, 2014 via mobile

Great place to stay, clean and friendly with good choice for breakfast. Was disappointed that when reported cracked sink in one of the suites they said it would be looked at straight away but when I returned to same suite a week later it was still the same

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for the 5 stars! We really appreciate you staying with us and for taking the time to review our hotel. I want to thank you for reporting the cracked sink. We actually have ordered some and they are on back order. Hopefully we will be able to get them here and they will be fixed. We... More

2 reviews
5 of 5 stars Reviewed July 18, 2014

Staff was excellent..location was close to highway. Nice breakfast and room was neat clean and well maintained. My wife is disabled and requested a special needs room. o Would highly recommend this hotel to travelers to the Charlotte, North Carolina area.

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Dear star11738, We really are glad we accommodated all of your needs during your trip to Charlotte. We hope that you enjoyed your time with your family! We really appreciate your 5 star review and hope that you will stay with us in the future. Thank you so much, Kristen Wanser Front Office Manager More

Fort Myers, Florida
Top Contributor
94 reviews 94 reviews
21 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed July 8, 2014

We'll definitely return to this great property. Excellent facility and exceptional people. When we checked in the two young ladies at reception were fun, and also professional. Opening the door to our room, we discovered open suitcases inside, and returned downstairs. Skyler apologized profusely because the room had appeared vacant in her system. She quickly found another, more convenient, room... More

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

NRPNewJersey, Thank you so much for your great "5Star" Review. You really were able to express our hotel! OUR team is a great one. Skyler is a great asset to our team as well as Mitra is a wonderful General Manager. We love to interact with our guests and love to get as much feedback as possible. We try our... More

Senior Contributor
27 reviews 27 reviews
27 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 3, 2014

Easy access to restaurants and shopping. The room was very clean and the staff was pleasant. This hotel is either fairly new or very well kept, either way, I would stay again. There is a pool and a gym. Hotel gym's are basically cardio rooms these days, but they have one.

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

TopTierTiff, Thank you for your kind words and great review. We are so pleased to hear we are a great location for you. We have to agree that we are pretty convenient when it comes to local restaurants. Next time you visit Charlotte/Matthews, keep in mind we do offer local restaurant discounts for our guests. As far as our fitness... More

Virginia Beach, Virginia
Top Contributor
313 reviews 313 reviews
91 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed July 1, 2014

Spent a few days while here on business. I has stayed here a few times in the past for the same reason. It is a clean comfortable place to stay. The staff is always friendly. The breakfast is the usual hotel items. Not bad and they get your morning started. Everything you need is a short distance away. Turning on... More

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Adak C, Thank you so much for choosing to stay with us during your trips to Charlotte. We are proud to be your home away from home and would do anything possible for you to have a memorable stay. We all have to agree with you about the traffic on 74 and hope that the city will one day fix... More

Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed July 1, 2014

We stayed several days at this hotel and Ivan was so friendly and helpful to us. Even though he is disabled, he walked all the way upstairs to bring us extra towels, blankets, and eating utensils. He even gave us free items from the store in the lobby! Such a nice man.

Was this review helpful? Yes
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you harriman n, We really appreciate your feed back and for taking the time to review our hotel on Tripadvisor. We are so pleased to hear that Ivan was able to assist you with your needs. He is a wonderful man and an asset to our company. We all really appreciate your kind words. Thank you so much for... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Hotel & Suites Matthews East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Matthews East

Address: 9420 East Independence Blvd., Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Matthews East 2.5*
Number of rooms: 89
Reservation Options:
TripAdvisor is proud to partner with Travelocity, IHG, Booking.com, Priceline, Orbitz, Expedia, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Holiday Inn Express Hotel & Suites Matthews East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Matthews East

35 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (36)
Viewed
Dining (5)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (9)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay