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Holiday Inn Express Hotel & Suites Matthews East

Certificate of Excellence
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9420 East Independence Blvd., Matthews, NC 28105
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Holiday Inn Express Hotel & Suites Matthews East
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Holiday Inn Express Hotel & Suites Matthews East
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95 reviews from our community

Traveler rating
    57
    28
    6
    2
    2
See reviews for
36
11
3
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • All months
    (95)
  • Mar-May only
    (23)
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Toledo, Ohio
1 review
5 of 5 stars Reviewed 4 days ago NEW

It seemed as though they just open the doors. Very clean and above average customer service. Directly of the main Hwy but still quiet. The bed was comfortable and the hot breakfast was an added plus. We will be back again soon.

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We are super excited that you truly enjoyed your stay here, for it was a true pleasure having you with us. It's great to know that we met all of your expectations as a hotel and that you will be coming back again soon. Thank you so much for you time. More 

Mashpee, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at this Holiday Inn Express for two nights recently while my colleague from Rwanda stayed four nights. It has been said that "everything rises and falls on leadership" and I believe that. Tonia Begley provides outstanding leadership as general manager. The dining room staff, desk personnel, and cleaning people all provide competent service at its... More 

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking out a few minutes of your busy schedule to fill out this survey. We greatly appreciate you and it was a honor having you at our hotel. We are truly blessed to have such an amazing team who genuinely cares about our guests. Thank you for noticing. We do hope to see you and... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

During my visit to Charlotte . I stayed at the this wonderful location for three nights. Enjoyed the very clean rooms and great breakfast. The General manager Tonia was very caring and showed great concerns

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you ever so much for your comments. Here at the Holiday Inn Express we believe that hard work never goes unnoticed and we thank you for recognizing our hard work. We are glad that your stay here was enjoyable and do hope that you visit us the next time you're in the area. It was a pleasure having you... More 

Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I only stayed here for one night and had no issues. The hotel/room/lobby/breakfast area was in great condition. The rooms seemed quite large and the bed was great! Hotel employee Mani provided excellent customer service at all times. I would stay here again if I'm back in the area.

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Great!!! It excites us to know that our employees here are providing great services to our guests at all times. We will gladly let them to keep up the good work. Thank you for taking out the time to fill out this survey and come again ! More 

Raleigh, North Carolina
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for an AAU tournament for two nights and the stay was very nice Accommodations were clean and up to date, staff was friendly upon arrival and breakfast selections were good considering there was no additional charge for it. We also received a very reasonable rate for the stay. There were also plenty of other restaurants... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We truly appreciate you taking out the time to respond to us, letting us know about your experience here at Holiday Inn Express. It is our goal to make sure that you have an excellent stay here with us and it looks like we did just that! We are glad that everything was of convenience for you, and we do... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Great place to say between Wingate and Charlotte. Clean, up to date, and very friendly staff. Place is quiet at night so got great sleep. Plenty of places to eat nearby. Breakfast was usual stuff, but a good cheap option to breakfast out.

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We are so happy that you enjoyed everything here. It's always a bonus to have everything you need in a convenient location. We have one of the best housekeeping teams in the business, so thank you for noticing our hard work. We do appreciate you taking out the time to give us your feedback. More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Beautiful, clean, reasonable rates. We were here for two nights and enjoyed our stay. However, I left something in the room that I needed back--my boyfriend went in the next day to get it but it was locked in the manager's office and she was late getting to work. Long story short he ended up paying for them to ship... More 

Was this review helpful? Yes 1
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

First and foremost we want to apologize for the inconvenience. Security is of utmost importance here, and we do hope you understand. We are glad that you did enjoy your stay here with us and thank you for your comments. More 

Laona, Wisconsin
1 review
5 of 5 stars Reviewed February 17, 2015

We had a wonderful visit. Even with an entire hockey tournament going on it was clean and quiet. We were well cared for and staff was excellent, especially Mani. Would recommend this hotel to everyone!!! Thanks for the great night.

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for all your feedback! Yes, we do have an amazing here, and we are glad that you and your family were well taking care of while you were here. Thank you again! More 

1 review
5 of 5 stars Reviewed February 11, 2015

The place was awesome easy to get on and off the road. Clean and quite room. Would def stay there again. Went to concert at Filmore. It was 20 mins or less to there and the concord mills mall. If u go Charlotte stay at holiday inn. I have stayed in NYC Pittsburgh Cleveland Nashville and all been holiday inns

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

It truly makes us happy that you enjoyed your stay here with us, and we definitely hope that plan your next visit with us soon. Thank you so much for the 5 star review for we greatly appreciate it. We thrive off of your satisfaction! Thank you again! More 

Cross River, New York
2 reviews
5 of 5 stars Reviewed February 7, 2015

We had the best night's sleep we've ever had, in a hotel at the Matthews, NC Holiday Inn Express. That's because we could choose the temperature of the room, the heating system noise was low and consistent, and the hotel was quiet. We asked for a wake-up call which was honored precisely, and because our plane home was late in... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We greatly appreciate you! It is our pleasure to serve you as a guest in our hotel, and we're glad that you enjoyed every moment of it. We hope that the next time your in town that you come visit us again! Thank you! More 

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