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Holiday Inn Express Hotel & Suites Matthews East

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9420 East Independence Blvd., Matthews, NC 28105
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Holiday Inn Express Hotel & Suites Matthews East
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Holiday Inn Express Hotel & Suites Matthews East
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99 reviews from our community

Traveler rating
    59
    29
    7
    2
    2
See reviews for
37
13
3
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We were here 11 days and felt right at home! The front desk staff is so friendly, the staff in the breakfast area work super fast, and everyone makes you feel at home. Internet access is great, the exercise room is small but adequate. This is our second stay and certainly won't be the last. Thanks!

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We're super excited to see you enjoyed your stay with us! Our mission is to make our guest lodging experience as pleasurable as possible. I'm happy to see you enjoyed our delicious breakfast, we understand that is the most important part of a persons day. We hope to see you soon! More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We had a great time from the moment we walked in! The front desk staff was always very friendly and every staff member we passed always greeted us with a smile and asked how we were. The room was very clean and very nice. I would recommend to anyone!

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We are absolute thrilled you enjoyed your stay at our hotel! Here at the Holiday Inn Express Matthews, we proud ourselves on the cleanliness and upkeep of our hotel, and will always make sure our guest standards are exceeded. Our always neat and professional staff aim to build that rapport with out guest, so we can service them even better... More 

Fayetteville, North Carolina
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 9, 2015

I was here for 3 nights. I thought this was a 'newer' hotel, however, it has just been remodeled. The exterior is very nice and modern. The interior was very dim and not inviting. The rooms were remodeled as well, but not very well. It wasn't a horrible experience, but I do not plan to stay at this hotel for... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Dear TravelBishop, We appreciate your willingness to share us your feedback following your stay at our hotel. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We are disappointed that we did not meet your expectations on this particular day. Though we would prefer you had... More 

Baltimore, Maryland
Top Contributor
79 reviews 79 reviews
12 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed April 6, 2015

GOOD: - very comfy beds - very quiet/peaceful - friendly staff - clean hotel - great shower head/water pressure - curved shower curtain rod (so shower curtain never touches the person showering) - AAA store located next door - plenty of restaurants and stores along E. Independence - free wi-fi BAD: - only 1 elevator and it broke down (thankfully... More 

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ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for taking out the time to give us your honest opinion of our hotel. We again apologize for the temporary inconvenience of our elevator service. We are glad we were able to get that handled as quick as possible for you. We appreciate all your feedback and do not take it for granted. We do hope that you... More 

Toledo, Ohio
1 review
5 of 5 stars Reviewed March 24, 2015

It seemed as though they just open the doors. Very clean and above average customer service. Directly of the main Hwy but still quiet. The bed was comfortable and the hot breakfast was an added plus. We will be back again soon.

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ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We are super excited that you truly enjoyed your stay here, for it was a true pleasure having you with us. It's great to know that we met all of your expectations as a hotel and that you will be coming back again soon. Thank you so much for you time. More 

Mashpee, Massachusetts
1 review
5 of 5 stars Reviewed March 20, 2015

My wife and I stayed at this Holiday Inn Express for two nights recently while my colleague from Rwanda stayed four nights. It has been said that "everything rises and falls on leadership" and I believe that. Tonia Begley provides outstanding leadership as general manager. The dining room staff, desk personnel, and cleaning people all provide competent service at its... More 

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ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking out a few minutes of your busy schedule to fill out this survey. We greatly appreciate you and it was a honor having you at our hotel. We are truly blessed to have such an amazing team who genuinely cares about our guests. Thank you for noticing. We do hope to see you and... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2015

During my visit to Charlotte . I stayed at the this wonderful location for three nights. Enjoyed the very clean rooms and great breakfast. The General manager Tonia was very caring and showed great concerns

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you ever so much for your comments. Here at the Holiday Inn Express we believe that hard work never goes unnoticed and we thank you for recognizing our hard work. We are glad that your stay here was enjoyable and do hope that you visit us the next time you're in the area. It was a pleasure having you... More 

Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 18, 2015

I only stayed here for one night and had no issues. The hotel/room/lobby/breakfast area was in great condition. The rooms seemed quite large and the bed was great! Hotel employee Mani provided excellent customer service at all times. I would stay here again if I'm back in the area.

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Great!!! It excites us to know that our employees here are providing great services to our guests at all times. We will gladly let them to keep up the good work. Thank you for taking out the time to fill out this survey and come again ! More 

Raleigh, North Carolina
1 review
4 of 5 stars Reviewed March 10, 2015

We stayed at this hotel for an AAU tournament for two nights and the stay was very nice Accommodations were clean and up to date, staff was friendly upon arrival and breakfast selections were good considering there was no additional charge for it. We also received a very reasonable rate for the stay. There were also plenty of other restaurants... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We truly appreciate you taking out the time to respond to us, letting us know about your experience here at Holiday Inn Express. It is our goal to make sure that you have an excellent stay here with us and it looks like we did just that! We are glad that everything was of convenience for you, and we do... More 

2 reviews
5 of 5 stars Reviewed March 2, 2015 via mobile

Great place to say between Wingate and Charlotte. Clean, up to date, and very friendly staff. Place is quiet at night so got great sleep. Plenty of places to eat nearby. Breakfast was usual stuff, but a good cheap option to breakfast out.

Was this review helpful? Yes
ManagerCLT, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We are so happy that you enjoyed everything here. It's always a bonus to have everything you need in a convenient location. We have one of the best housekeeping teams in the business, so thank you for noticing our hard work. We do appreciate you taking out the time to give us your feedback. More 

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