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Holiday Inn Express Hotel & Suites Matthews East

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9420 East Independence Blvd., Matthews, NC 28105
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Holiday Inn Express Hotel & Suites Matthews East
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110 Reviews from our TripAdvisor Community

Traveler rating
    68
    30
    8
    2
    2
See reviews for
41
13
3
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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1 review
5 of 5 stars Reviewed 6 days ago NEW

Was at this hotel for a week long conference and we thoroughly enjoyed our stay at this hotel. Every staff member was friendly and helpful. Nice central location to many things in the Charlotte area. Only suggestions would be a small refrigerator in the rooms (I think they have them in the suites, but not all rooms).

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for your kind words regarding our hotel as well as our staff. We strive to have the most approachable and friendly staff; and it looks like we're succeeding. We are so glad that you enjoyed your time with us, and look forward to having you stay with again in the future. More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

After checking out of a disappointing hotel down the street, we came here for two nights. Hotel is clean, bright, comfortable. The free breakfast offers was very good, enjoyed the indoor pool. Staff very helpful and we had a very nice stay. We would definitely stay here again.

Was this review helpful? Yes
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

It was our pleasure to accommodate you after having a not so good experience with another hotel. Our goal is to make sure your stay is as pleasant and comfortable as possible. It's good to know that we succeeded. Our staff appreciates your kind words, and we hope to see you again in the future. More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

Needed to get away and the front desk person Skylar she is the best thank you so much for all your help she is so helpful she makes you feel like you . Definitely would go back again loved the indoor pool the free breakfast is great is just a comfy cozy place makes you feel like your home don't... More 

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Yes, Skylar is the best!!! Thank you SO much for your kind words! Our front desk staff is always ready and willing to help in any way that they can. We love to make our guest feel at home and like they're part of the family. We're glad that you enjoyed the pool as well as breakfast. We look forward... More 

Sunbury, Ohio
1 review
5 of 5 stars Reviewed 1 week ago NEW

We were here for a week long conference. It was wonderful! Every staff member we meet this week was super friendly and helpful. The beds were very comfy and the rooms were nice and clean! The daily breakfast was much more than pastries and coffee. The food was well prepared with many options to chose from. (The gravy was the... More 

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for your kinds words regarding our hotel and staff!! We are happy that you not only enjoyed your stay, but loved our breakfast as well. We always want to make sure there are enough options to satisfy everyone, and it looks like we've done a good job. We're also glad that you enjoyed our amenities as... More 

Monster, The Netherlands
Level Contributor
257 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is good, rooms are spacey, clean and have all amenities. Good bed, nice bathroom. Breakfast is alright, however the only yoghurt offered was yoghurt in tubes from Spongebob ? Somewhat strange. Nice for kids, but offer at least normal yoghurt as well then. Service was quick and friendly. The hotel offers enough parking space, mainly located close to... More 

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ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I'm happy to hear that you enjoyed our hotel! It does sadden me to hear that you where having trouble with your wifi, and inconveniences with Breakfast Bar selections. Sponge Bob is not our typical breakfast bar item :-). Good News: Since your recent stay we have updated our wifi services, and we are making sure we keep a close... More 

Raleigh, North Carolina
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my first experience with Holiday Inn Express, and in this case, my expectations were exceeded. Check-in was quick and courteous, the room was spacious and kept at a comfortable temperature. The beds were comfy and supplied with both firm and soft pillows. The hotel overall seemed to be new or recently renovated. All the fixtures were shiny and... More 

Was this review helpful? Yes
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

We are SO happy that your first experience with Holiday Inn Express was a positive one! We strive to make sure that all guests that choose our location think of this as their home away from home. It gives up great pleasure and lets us know we're doing our jobs when we receive positive reviews such as yours. We hope... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

My daughter and I stayed five nights at this hotel as part of an education training conference she was attending. We drove seven hours to get here, not sure what to expect in a place (Matthews) we had never heard of and at a chain hotel we had never previously stayed in. Had we known then what we know now,... More 

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for your kind words!! It was an absolute pleasure having you and your daughter with us. It’s nice to see that you enjoyed your stay with us, Here at Holiday Inn Express Matthews, we pride ourselves on providing our guest with a peaceful, fun and exciting stay. With our uniquely picked Front Desk Agents, you’re sure... More 

Nashville, Tennessee
Level Contributor
333 reviews
258 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
5 of 5 stars Reviewed 1 week ago

as for as HIEs go - and they're a much improved bunch - this one is great. Two flaws - easily correctable. 1) I waited 7 or so minutes for someone to come to the front desk when I checked in (at 6P). Two - the gym equipment is low quality - unfortunately, Holiday Inn now competes head to head... More 

Was this review helpful? Yes
ManagerCLT, Guest Relations at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

OMG! Thank you so much for your kind words about our hotel! We enjoy seeing that we are giving our guest a good experience when they come to our wonderful hotel. With that being said, though there our times when front desk agents may have to step away from the front desk to service other guest; no guest should ever... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Went to a wedding with fam. Was promised a pullout sofa in my parents room. Through some mixup, there wasn't a bed. So they gave us an extra room for only $20. Rooms were clean and modern. Would definitely stay again. They went out of the way to save the last room in the hotel knowing there wasn't a place... More 

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

First, allow meto apologize for the inconvince of not having a pullout sofa in your room. Our rooms do come equip with sofa's, but they are not pullout. I'm happy to see that we did provide you with a solution to your problem! Our professionally trained front desk agents are here at Holiday Inn Express Matthews are always ready to... More 

Greenville, United States
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

This is the Best Holiday Inn Express in the Charlotte area. The entire staff which includes, Ivan, Skylar, Anthony, and Ann really make me feel right at home. In addition to the staff, the climate control rooms are very nice with comfortable beds. The breakfast is delicious. I highly recommend you stay here on your next business trip.

Was this review helpful? Yes
ManagerCLT, Guest Relations at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I'm absolutely over joyed to see that you enjoyed your stay at our wonderful hotel! We try our best to get to know our guest on a personal level in efforts to serve their needs perfectly. Here at Holiday Inn Express Matthews we pride ourselves on the upkeep of our hotel and providing excellent service to our guest in every... More 

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