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Holiday Inn Express Hotel & Suites Matthews East

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9420 East Independence Blvd., Matthews, NC 28105
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Matthews East
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119 Reviews from our TripAdvisor Community

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Traveler rating
    75
    31
    8
    3
    2
See reviews for
43
14
3
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • Mar-May only
    (29)
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Detroit, Michigan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel is very nice. Our assigned room was not ready at check in and the nice lady at the front desk tracked us down and gave us an equal room that was available. The pool is not heated, but my kids didn't care. The nighttime pancakes were a huge hit! Breakfast in the morning was fantastic too. Very clean... More 

Was this review helpful? Yes
ManagerCLT, Guest Experience Rep at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I'm happy to see that you enjoyed your stay with us. We also believe that family time is VERY important! Here at Holiday Inn we proud ourselves in giving our guest the best Lodging experience possible. It looks like we have succeed! We are sorry for the pool heater not working during your stay, and happy to see that your... More 

Wilmington, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I travel here annually. This is one of the cleanest hotels you will ever visit. The level of clean is superior...great for all of us that look behind and under everything. Even the HVAC grills are cleaned. I know that might seem odd, but if you look at hotels that you think are clean..the AC units are horrible. As a... More 

Was this review helpful? Yes
ManagerCLT, Guest Experience Rep at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for your kind words! We love to keep an exciting clean environment for our guest to enjoy during their stay with us. Here at Holiday Inn Express Matthews we proud ourselves on providing our guest with the BEST hotel lodging experience possible. It looks like we have succeeded. We hope to see you again soon! More 

1 review
5 of 5 stars Reviewed 1 week ago

When I arrived I was given a room without the mini fridge & microwave, which typically I get an upgrade each time I visit this hotel. I hadn't received the upgrade at the time of check in, however, when I got to the room and noticed there wasn't a fridge or microwave, I went back down to the front counter... More 

Was this review helpful? Yes
ManagerCLT, Guest Experience Rep at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I'm absolutely thrilled to see that we are continuing to exceed your expectations during your stays with us. We do try our best to get to know our guest personally, their wants and needs. It was our pleasure to do an courtesy upgrade to your room, we love showing our guest how much we appropriate them! We cant wait to... More 

Brighton, Tennessee
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel never disappoints. It's very clean and well maintained. The bed and furniture was very comfortable and made my trip enjoyable. The front desk clerks were very helpful and friendly when I arrived.

Was this review helpful? Yes
ManagerCLT, Guest Experience Rep at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I am absolutely thrilled to see that you enjoyed your stay with us. It warms my heart to see that our staff are treating our guest as they deserve. Here at Holiday Inn Express Matthews we proud ourselves on the upkeep and cleanliness of our property, so I am over joyed to see that you noticed. Our mission is to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Check in was super easy, staff was very friendly. Excellent attitude by the staff, great breakfast, very clean room, comfortable pillows . We needed a couple things during our stay and the staff was more than happy to help. Just sorry we didn't get to try the pool or work out room. Highly recommended.

Was this review helpful? Yes
ManagerCLT, Guest Relations at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for your kind words! Look like you had a great stay with us :-). Here at Holiday Inn Express Matthews we like to give our best, and it look like we have succeeded! We hope to see you again, if you join us in August we do have our YUMMY Pancakes from 8pm- 12am!!! More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Comfortable and clean room, good breakfast and great location! The front desk staff were all professional no matter what shift, we got the same level of professionalism and they did not hesitate to find a way to meet your needs.

Was this review helpful? Yes
ManagerCLT, Guest Relations at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Mr. Kendall, Thank your kind words about our wonderful hotel! Here at Holiday Inn in Matthews we proud ourselves on providing our guest with the best experience possible, and it looks as if we've succeeded! We definitely enjoyed you and your group. We can't wait to see you all again next year! More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed July 21, 2015

The service was great. The hotel is one of the cleanest and most comfortable hotel I have been in a while. The hotel is convenient to shopping and food and has easy access to uptown Charlotte. The hotel was very quiet and user friendly. Bathrooms are full bathrooms and not just studio type bathrooms

Was this review helpful? Yes
ManagerCLT, Guest Relations at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Your great response about our hotel means millions! Here at the Holiday Inn Express we proud ourselves on the upkeep of our property, and proving our guest with the best! We hope this means we will see you again soon! More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2015

Service was great, everyone was very helpful and friendly....the cleanliness of the hotel was fabulous! I definitely recommend this hotel for anyone traveling in or around the area, the location was also an incentive!

Was this review helpful? Yes
ManagerCLT, Guest Relations at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

I'm absolutely thrilled you enjoyed your stay with us! Your review lets us know that we are servicing our guest with our BEST. Here at Holiday Inn in Matthews we proud ourselves on providing our guest with the best experience possible, and it looks as if we've succeeded! More 

Pennsylvania
1 review
2 of 5 stars Reviewed July 6, 2015

Stayed at the hotel for three nights. The positives of the hotel are that it was clean and some of the staff were very friendly. Parking was free and the free breakfast was decent. Unfortunately, there were many negatives. The walls are paper thin and you can hear everything happening. Our room overlooked where the pool room was and we... More 

Was this review helpful? Yes
ManagerCLT, Guest Service at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

First allow me to apologize on behave of the hotel for your unpleasant stay with us. I do see that you did not agree with our policy of the breakfast area closing at 9 pm., unfortunately we did receive a noise complain that night. Per our policy we did have to unfortunately close the breakfast area per our Code of... More 

1 review
5 of 5 stars Reviewed June 29, 2015

Was at this hotel for a week long conference and we thoroughly enjoyed our stay at this hotel. Every staff member was friendly and helpful. Nice central location to many things in the Charlotte area. Only suggestions would be a small refrigerator in the rooms (I think they have them in the suites, but not all rooms).

Was this review helpful? Yes
ManagerCLT, Guest Services at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for your kind words regarding our hotel as well as our staff. We strive to have the most approachable and friendly staff; and it looks like we're succeeding. We are so glad that you enjoyed your time with us, and look forward to having you stay with again in the future. More 

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