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Courtyard by Marriott Charlotte Matthews

3.0 of 5 11425 East Independence Blvd, Matthews, NC 28106
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Courtyard by Marriott Charlotte Matthews
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Courtyard by Marriott Charlotte Matthews
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107 reviews from our community

Traveler rating
    36
    25
    28
    10
    8
See reviews for
27
9
3
56
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (107)
  • Mar-May only
    (28)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (27)
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2 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife, my son, and I were in the area for a job opportunity that came up in my field. While there we had amazing service from the front desk immediately! The rooms were super clean, housekeeping we spot on, and the breakfast each morning was fantastic. The ladies running the breakfast area each morning were more than accommodating. If... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The beds are comfortable the pillows were outstanding and the room and bathroom were exceptionally clean. The breakfast buffet had a wide variety of food to select from. I was able to get a nice workout in the morning before starting my day. The staff were exceptionally professional and very helpful

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New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2015

Excellent representation of the Marriott chain's of hotels. The suite are phenomenal, you won't be disappointed. The staff tried to make sure your stay is as comfortable as possible. Truly enjoyed our stay.

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Charleston, South Carolina
1 review
5 of 5 stars Reviewed January 23, 2015

Great hotel, great staff. Would highly recommend this hotel. Stayed for three days for business trip. Room was was great, no noise, was able to work without interruptions. Would definetly stay here again.

Review collected in partnership with this hotel

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NY
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 6, 2014

I've been a Marriott member for years. I wanted a hotel near my father-in-laws house for Thanksgiving. Sadly I picked the Courtyard over the Fairfield Inn thinking it would be a little nicer. Boy was I wrong The hotel staff is pleasant, but the facility is run down. There are torn, frayed, and stained carpets in the hallways. The ice... More 

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Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear LauraBC29, Thank you for your recent stay at the Courtyard by Marriott Charlotte/Matthews. We truly appreciate your business and your honest feedback. I apologize that you were not pleased with your recent stay with us as we strive to make every guest feel welcomed and valued. All of our guest rooms have been totally renovated within the past three... More 

Richmond
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 4, 2014

Card machine wasnt working so Mansel at the front desk walked me to my room while staying calm and friendly despite being very busy,great job! Great modern-looking room, gym, hot tub, definitely stay again!

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Horsens, Denmark
1 review
3 of 5 stars Reviewed November 21, 2014

stayed here for 5 days during a business trip. staff is friendly but the rooms are not that great. -a lot of noice from hall way. espasially from the ice machine and elevator -when taking a shower there is water all over the floor. -rusty drain in bathtub -a gab between the door and wall so you can look out... More 

Was this review helpful? Yes 1
Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Kasper L, On behalf of our management team, I would like to thank you for taking the time to write your feedback about your stay. We value all remarks from our guests and we are pleased to receive your constructive comments; reviews like yours help us to pinpoint the areas where we can take actions to improve and become... More 

Charleston, South Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 15, 2014

Dirty, noisy, awful! Management here has "pass the buck" down to a science. Assured this would be a "quiet" room I was rewarded with-- construction in the room over me running tile saws and other very loud equipment, workers blocking the hallway with huge marine coolers raiding the ice machine, a dirty room and hallway. All captured on my iphone,... More 

Was this review helpful? Yes 1
Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear 4BusinessTraveler100, I want to thank you for taking the time to share your review of our hotel on TripAdvisor. We are extremely disappointed to hear that your overall stay was unenjoyable. If some of the circumstances surrounding your stay aren't ideal, it is our job to make sure that before you leave you are completely satisfied with the outcome... More 

Orlando, Florida
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 8, 2014

On the good side - this is a standard Courtyard with a great lobby and nice rooms. But it is an older hotel and lacks the Bistro that is common fare in most. It is currently in renovation so a large number of rooms are under repair. While the food for breakfast was great and the staff was nice, my... More 

Was this review helpful? Yes
Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Steve T, On behalf of the management team, I would like to thank you for taking the time to write your feedback about your stay. We value all remarks from our guests and we are pleased to receive your constructive comments. Reviews like yours help us to pinpoint the areas where we can take actions to improve and become... More 

Reading, PA
Top Contributor
126 reviews 126 reviews
49 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed September 21, 2014

The Courtyard by Marriott was a hotel selected as part of a business trip. The room rate they gave was very good and the hotel and the room and bathroom were clean. There were some items in the room that really needed a dusting and there was a rust ring around the drain of the tub. The breakfast was included... More 

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Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Hello DeeDeePA, Thank you for taking the time to share your recent travel experience with us as well as other travelers on TripAdvisor! I am glad that you found the overall hotel was to your liking. We strive to provide all of our guests with the ultimate in not only cleanliness, but also "Southern Hospitality". I am glad to hear... More 

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Additional Information about Courtyard by Marriott Charlotte Matthews

Address: 11425 East Independence Blvd, Matthews, NC 28106
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charlotte Matthews 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Courtyard By Marriott Charlotte Matthews Hotel Matthews
Courtyard Matthews
Matthews Courtyard
Matthews Marriott

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