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Courtyard by Marriott Charlotte Matthews

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11425 East Independence Blvd, Matthews, NC 28106
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1 room 1 guest
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Courtyard by Marriott Charlotte Matthews
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127 Reviews from our TripAdvisor Community

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Traveler rating
    44
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    8
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40
10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lincoln, NE
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First of all a shout out to the front desk staff especially Glossie! So friendly and accommodating. Will definitely make this our home away from home while visiting our daughter at Wingate. The rooms are nice, beds comfortable, food is good.

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Ashley G, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear lavernsita, Thank you for writing such a wonderful review regarding your recent stay at Courtyard by Marriott Charlotte/Matthews. We are so pleased that we get to be your home away from home while you are visiting your daughter at Wingate University. I will make sure to pass on your kind words to Glossie and the rest of the front... More 

Philadelphia, Pennsylvania
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were visiting the area for a family wedding and this was one of the hotels with a block for the wedding and where the wedding party was staying. We enjoy traveling to Marriott properties although this was not up to standards of other Marriotts or Courtyards. You could tell the finishings in the rooms (including the mattresses I think)... More 

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Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear kelby1021, Thank you for taking the time to share your feedback with us. We truly appreciate it as we constantly strive for excellence in all that we do. While we recently underwent multimillion dollar room renovations, we are slated for common area renovations at the end of this year. We feel as though our stylish and modern hotel will... More 

Chandler, Arizona
2 reviews
5 of 5 stars Reviewed July 10, 2015

Was in town for a funeral. Management was exceptional and let my family and I check in 7 hours early early so we could be comfortable and see relatives and get ready for the services. Seriously, A+ to David the manager. Room was clean and great. Breakfast was a steal at 7.95 and I left full from a fresh waffle... More 

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Nashville, Tennessee
Level Contributor
354 reviews
273 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
2 of 5 stars Reviewed June 22, 2015

You walk in - and it's old school. First thing that tells me is - I have an ownership that isn't willing to keep up with the corporate standards - and it will be a lesser hotel. No bistro, etc. It's old. The hallways are old, the carpet outside my room stained.....everything is old. They have a breakfast - I... More 

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Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear TravelManSouth, Thank you for taking the time to share your honest opinion with us in regards to your recent stay at the Courtyard by Marriott Charlotte/Matthews. We regret to hear that we did not meet your expectations. While we just recently underwent multimillion dollar room renovations, we are planning on completing the public areas later this year. We feel... More 

Vineland, New Jersey
Level Contributor
65 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 26, 2015

Staff very friendly. Room just what you'd expect from a Marriott property. Just right. Not the resort type of hotel but excellent for stays where you visit family, local attractions, or businesses. Intend to book regularly.

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Raleigh, North Carolina
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 20, 2015

I booked this hotel because it was close to my training facility. Spent three nights and everything was great! The staff was friendly, the rooms were clean and the breakfast buffet was awesome! The bed was a little hard but that's just my opinion. Overall great experience, will stat again if I am in the area.

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Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed May 19, 2015

The hotel is newly remodeled and clean with good customer service. A bit odd location off the road: you better not miss your exit and get to it from back roads. The front desk issued a duplicate key to my room to someone else, which was pretty disturbing.

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Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Elina W, Thank you for taking the time to share your honest feedback. We truly appreciate it as we are constantly look for ways to improve in order to provide the best service possible! We are so sorry to hear about the key mishap. I have spoken in detail with our Guest Service Manager about your experience. Unfortunately, a... More 

Holtsville, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 11, 2015

Staying at this property was an awesome experience! Being our first trip to Charlotte, and going there to visit my son who had just relocated to Matthews, it seemed like the closest Marriott venue (we only stay at Marriott!) to where he lived and worked. Since we had not been there before, we weren't completely sure about distance, but this... More 

Review collected in partnership with this hotel

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Charleston, South Carolina
1 review
4 of 5 stars Reviewed May 11, 2015

We were in Matthews for my daughters Track and Field meet. The hotel was the perfect price for what we were looking for. Staff was helpful, hotel was clean, beds were very comfortable and there was even a nice hammock outside. We didn't use the pools or the exercise room. The mini refrigerator was the perfect size to store or... More 

Review collected in partnership with this hotel

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Mooresville, North Carolina
1 review
5 of 5 stars Reviewed May 1, 2015

Easy check in, love the mobile app on Marriott.com! Clean and well decorated room, VERY quiet, able to sleep in without a problem. Free parking easy on and off 485! Close to shopping and restaurants. Would stay again!

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