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Courtyard by Marriott Charlotte Matthews

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11425 East Independence Blvd, Matthews, NC 28106
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Courtyard by Marriott Charlotte Matthews
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Courtyard by Marriott Charlotte Matthews
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112 reviews from our community

Traveler rating
    36
    28
    29
    11
    8
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30
9
3
58
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mesa, Arizona
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

nice grounds , good breakfast, requested for a lamp to be changed out as it was falling on the desk the first night . not done 3 days later. when we left. Pool inside was good as very windy and cold out side. does need a little more up keep. Spa was just bubbles and no jets, just sit in... More 

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GREENEVILLE, TENNESSEE
Top Contributor
68 reviews 68 reviews
28 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

First, our room was very nice. It appeared to be remodeled with new and updated furnishings. Very comfortable and relaxing...until the bottom dropped out. There were a group of kids, appearing to be high school age, who absolutely screamed, ran, jumped in and out of cold outdoor pool until after 9:00pm. We called the front desk but nothing was done.... More 

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Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear CATHYRT, Thank you so much for taking the time to share your honest feedback with us. We truly regret to hear that your stay was ruined by unruly guests. We have a strict noise policy in place and are disheartened to hear that it was not enforced by our front desk agent. We are reviewing this policy immediately with... More 

Contributor
18 reviews 18 reviews
5 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Very nice room -spacious suite with private bedroom. Clean, comfortable with easy check in/out. Beds comfortable with nice linens. One criticism is about breakfast - they charge $ 7.95 per person. Not worth it however it was convenient as we didn't want to leave until our 12 checkout. Overall nice choice.

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Wantagh, New York
2 reviews
4 of 5 stars Reviewed 1 week ago

Efficient friendly service. Clean as a whistle. Towels great. shower good, a little complex handle. Breakfast buffet was extra but well worth it. The service at breakfast was outstanding. Free internet, good connection speed, enough outlets on desk.

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West Berlin, New Jersey
Top Contributor
59 reviews 59 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Generally speaking the Marriott chain has it down right Good bed, clean, friendly staff, efficient check in and out, everything a business traveller expects but doesnt always receive Two minor complaints, Breakfast was only so so (but not overpriced) I pity anyone with good ears who gets a room close to the ice machine. I am deaf and it was... More 

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2 reviews
5 of 5 stars Reviewed February 10, 2015

My wife, my son, and I were in the area for a job opportunity that came up in my field. While there we had amazing service from the front desk immediately! The rooms were super clean, housekeeping we spot on, and the breakfast each morning was fantastic. The ladies running the breakfast area each morning were more than accommodating. If... More 

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1 review
5 of 5 stars Reviewed February 9, 2015

The beds are comfortable the pillows were outstanding and the room and bathroom were exceptionally clean. The breakfast buffet had a wide variety of food to select from. I was able to get a nice workout in the morning before starting my day. The staff were exceptionally professional and very helpful

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New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2015 via mobile

Excellent representation of the Marriott chain's of hotels. The suite are phenomenal, you won't be disappointed. The staff tried to make sure your stay is as comfortable as possible. Truly enjoyed our stay.

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Charleston, South Carolina
1 review
5 of 5 stars Reviewed January 23, 2015

Great hotel, great staff. Would highly recommend this hotel. Stayed for three days for business trip. Room was was great, no noise, was able to work without interruptions. Would definetly stay here again.

Review collected in partnership with this hotel

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NY
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed December 6, 2014

I've been a Marriott member for years. I wanted a hotel near my father-in-laws house for Thanksgiving. Sadly I picked the Courtyard over the Fairfield Inn thinking it would be a little nicer. Boy was I wrong The hotel staff is pleasant, but the facility is run down. There are torn, frayed, and stained carpets in the hallways. The ice... More 

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Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear LauraBC29, Thank you for your recent stay at the Courtyard by Marriott Charlotte/Matthews. We truly appreciate your business and your honest feedback. I apologize that you were not pleased with your recent stay with us as we strive to make every guest feel welcomed and valued. All of our guest rooms have been totally renovated within the past three... More 

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