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Courtyard by Marriott Charlotte Matthews

3.0 of 5 11425 East Independence Blvd, Matthews, NC 28106
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Courtyard by Marriott Charlotte Matthews
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Courtyard by Marriott Charlotte Matthews
Courtyard by Marriott Charlotte Matthews
Courtyard by Marriott Charlotte Matthews
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103 reviews from our community

Traveler rating
    32
    25
    28
    10
    8
See reviews for
27
9
3
54
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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NY
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I've been a Marriott member for years. I wanted a hotel near my father-in-laws house for Thanksgiving. Sadly I picked the Courtyard over the Fairfield Inn thinking it would be a little nicer. Boy was I wrong The hotel staff is pleasant, but the facility is run down. There are torn, frayed, and stained carpets in the hallways. The ice... More 

Was this review helpful? Yes
Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear LauraBC29, Thank you for your recent stay at the Courtyard by Marriott Charlotte/Matthews. We truly appreciate your business and your honest feedback. I apologize that you were not pleased with your recent stay with us as we strive to make every guest feel welcomed and valued. All of our guest rooms have been totally renovated within the past three... More 

Richmond
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Card machine wasnt working so Mansel at the front desk walked me to my room while staying calm and friendly despite being very busy,great job! Great modern-looking room, gym, hot tub, definitely stay again!

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Horsens, Denmark
1 review
3 of 5 stars Reviewed 5 weeks ago

stayed here for 5 days during a business trip. staff is friendly but the rooms are not that great. -a lot of noice from hall way. espasially from the ice machine and elevator -when taking a shower there is water all over the floor. -rusty drain in bathtub -a gab between the door and wall so you can look out... More 

Was this review helpful? Yes 1
Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Kasper L, On behalf of our management team, I would like to thank you for taking the time to write your feedback about your stay. We value all remarks from our guests and we are pleased to receive your constructive comments; reviews like yours help us to pinpoint the areas where we can take actions to improve and become... More 

Charleston, South Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 15, 2014

Dirty, noisy, awful! Management here has "pass the buck" down to a science. Assured this would be a "quiet" room I was rewarded with-- construction in the room over me running tile saws and other very loud equipment, workers blocking the hallway with huge marine coolers raiding the ice machine, a dirty room and hallway. All captured on my iphone,... More 

Was this review helpful? Yes 1
Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear 4BusinessTraveler100, I want to thank you for taking the time to share your review of our hotel on TripAdvisor. We are extremely disappointed to hear that your overall stay was unenjoyable. If some of the circumstances surrounding your stay aren't ideal, it is our job to make sure that before you leave you are completely satisfied with the outcome... More 

Orlando, Florida
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 8, 2014

On the good side - this is a standard Courtyard with a great lobby and nice rooms. But it is an older hotel and lacks the Bistro that is common fare in most. It is currently in renovation so a large number of rooms are under repair. While the food for breakfast was great and the staff was nice, my... More 

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Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Steve T, On behalf of the management team, I would like to thank you for taking the time to write your feedback about your stay. We value all remarks from our guests and we are pleased to receive your constructive comments. Reviews like yours help us to pinpoint the areas where we can take actions to improve and become... More 

Reading, PA
Top Contributor
126 reviews 126 reviews
49 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed September 21, 2014

The Courtyard by Marriott was a hotel selected as part of a business trip. The room rate they gave was very good and the hotel and the room and bathroom were clean. There were some items in the room that really needed a dusting and there was a rust ring around the drain of the tub. The breakfast was included... More 

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Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Hello DeeDeePA, Thank you for taking the time to share your recent travel experience with us as well as other travelers on TripAdvisor! I am glad that you found the overall hotel was to your liking. We strive to provide all of our guests with the ultimate in not only cleanliness, but also "Southern Hospitality". I am glad to hear... More 

Alachua, FL
Top Contributor
104 reviews 104 reviews
36 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 6, 2014

I'm not sure what it is about this interchange in Matthews but decent hotels seem to be in short supply. I'm still looking for one because Courtyard isn't it. The only good thing I have to say about it is the gentleman at the front desk - he was very, very good. Personable and efficient. Unfortunately for me and for... More 

Was this review helpful? Yes
Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear SharpestJim, Thank you for sharing your recent travel experience on TripAdvisor! I am extremely saddened to hear that the circumstances surrounding your stay were not enjoyable. It is, after all, our ultimate goal for you to leave completely satisfied with your stay. I can see that unfortunately we did not acheive this for you. You are correct that in... More 

Wilmington, Delaware
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

This hotel was very nice. The employee who checked me in made sure to connect with each guest in some manner. It is located VERY close to several restaurants and in a very safe quiet environment. However, the walls are pretty thin.. you can hear your next door neighbors tv, and any other action going on

Was this review helpful? Yes
Matthews, North Carolina
Top Contributor
61 reviews 61 reviews
8 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed July 23, 2014

Front desk staff are top notch, always accommodating. Breakfast fare tasty, nice pool and outdoor lounge area. We have stayed here often and always suggest it for out of town visitors. Special thanks to restaurant staff, great job.

Was this review helpful? Yes 1
Knoxville, Tennessee
Top Contributor
59 reviews 59 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 20, 2014

We stayed here for 2 nights and it was very clean and inviting. We had a balcony room overlooking the courtyard. The management was very helpful with any of our needs such as restaurant locations and map in Matthews. About the only thing that was missing was complimentary continental breakfast. They do have a restaurant with breakfast for $7.95.

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Additional Information about Courtyard by Marriott Charlotte Matthews

Address: 11425 East Independence Blvd, Matthews, NC 28106
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Charlotte Matthews 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Courtyard By Marriott Charlotte Matthews Hotel Matthews
Courtyard Matthews
Matthews Marriott
Matthews Courtyard

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