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All 12 Matthews hotels

Courtyard by Marriott Charlotte Matthews

3.0 of 5 Hotel   |   11425 East Independence Blvd, Matthews, NC 28106
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Courtyard by Marriott Charlotte Matthews
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57%
Ranked #6 of 12 hotels in Matthews
A recent review
4 of 5 stars reviewed 2 weeks ago
PattyRobson Miami, Florida
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78 people have reviewed this hotel

Traveler rating
    24
    20
    19
    9
    6
See reviews for
23
8
3
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I am having such a good experience that I came up right after breakfast to write about it. Even though there were a ton of families here last night all in the lobby for a student academic awards thing in town, the checkin was done fast and efficiently. The room was very clean and well appointed. The breakfast that was... More

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Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear PattyRobson, We hope all is well in Florida today! We appreciate you taking the time to share such an amazing, honest opinion with other travelers on Trip Advisor. Our main goal is for all of our guests to feel exactly what "Southern Hospitality" is like and return home feeling completely satisfied. We are so happy to hear that you... More

Wilmington, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I reserved a Suite for 2 adults and 3 children. I was fully informed and confident after my reservation phone call we were getting a King bed, pull- out sofa bed and additional single cot. The room was so small you could not make the sofa bed up after it was unfolded without leaping on the king bed. The king... More

Was this review helpful? Yes 1
Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear d s, Thank you for taking the time to share your honest review with other travelers on Trip Advisor. It is with my sincere regret to hear that your stay was less than satisfactory. I am unsure of the mix up, but your reservation was booked as our Standard King room instead of our King Suite. This room is... More

Brookfield, Wisconsin
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this Marriott property on many occasions over the past several years. Entire staff is always top notch, but I do believe Jeff is especially outstanding! He always pays attention to detail and does so with enthusiasm. Also, he just might be the hardest working man in America as he's always there, working away. Everyone seems to... More

Was this review helpful? Yes 1
Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Scott B, Thank you for taking the time to write such an amazing review to share with other travelers on Trip Advisor! Jeff has been a dedicated employee with our company for a great time now and we are quite lucky to have him as well as other phenomenal staff representing our hotel! We appreciate you realizing this and... More

Madison, Wisconsin
1 review
5 of 5 stars Reviewed 2 weeks ago

Nothing fancy about this place (hasn't had the new Courtyard makeover), but every staff member I interacted with was pleasant and helpful and hospitable. They went our of their way to provide good service, and that counts a lot in my book. As a frequent traveler, thank you for the pleasant surprise.

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Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Hannah S, Thank you so much for taking the time to share your honest opinion with other travelers on Trip Advisor! We greatly appreciate the kind words about our staff! Our management team is constantly striving to teach our staff what true "Southern Hospitality" is, so we can share that with our guests! Thank you for choosing the Courtyard... More

Colorado Springs, Colorado
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Standard Courtyard, with good service and clean room. Feels a bit tired, noisy AC/heater and road noise make it average best. Guests playing games in lobby allowed kids to run hallways late into night both evenings, however, which was unfortunate.

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Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear John F, Thank you for taking the time to share your lodging experience with us as well as other travelers on Trip Advisor! We appreciate your honest opinion. I do apologize for the inconveniences you suffered during your stay. We had a youth athletic group in, but we take several precautions before events like this to ensure our other... More

Hixson, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

I just wanted to compliment the staff working in the breakfast area for excellent service. Their names were Jeff, Pat and Darlene. I was traveling with my husband on this trip and found the breakfast an excellent addition to the hotel and us staying there again. The food and choices were excellent. Looking forward to another visit back again the... More

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Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Bobbie H, Hope all is well in Tennessee today! We greatly appreciate you taking the time to write such a glorious review! Our staff take such pride in providing our guests with a high quality, healthy breakfast to get your day started right! I will make sure that Jeff, Pat, and Darlene know just how much you appreciated their... More

Hixson, Tennessee
1 review
5 of 5 stars Reviewed March 14, 2014

I visit the Charlotte Matthews area often for business and have found no other local hotel with the offered services and excellent staff than there at this hotel. Jeff, Pat and Darlene in particular offer the best breakfast service and breakfast period. I travel a lot and most hotels offer a continental breakfast mostly premade(terrible and unhealthy) They offer great... More

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Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Ed H, Thank you for taking the time to share your wonderful review with other travelers on Trip Advisor! We truly appreciate the continued loyalty you've shown our hotel! I will make sure that Jeff, Pat, and Darlene all receive the great comments you've passed on about them! Our staff sure is great about showing our guests what true... More

Chocowinity, North Carolina
Top Contributor
102 reviews 102 reviews
7 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 11, 2014

We travel to Charlotte quite often and stay at this hotel although sometimes another Marriott venue has an enticing special to draw us away. It is one of the few Courtyards that still has a traditional breakfast restaurant and that is a key attraction for us. It is getting ready for some room renovations, and we hope Corporate won't decide... More

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Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear John M, Thank you for taking the time to share your great experience with us as well as other travelers! We are so grateful for your honest review. We appreciate the lovely comments about our staff! They truly know how to go the extra mile and make guests feel right at home. We are constantly striving to acheive complete... More

Southern Pines, North Carolina
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed March 8, 2014

I don't know where to start. I checked into the hotel at 4:30 pm, and went out for dinner. Upon returning at 6:45 pm I noticed my door was open and the heating / cooling unit was missing. Luckily, my computer and business documents were not missing. I asked the manager at the front desk why my door was open.... More

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Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Skidude62, Thank you for sharing your honest travel experience with the Courtyard by Marriott Charlotte Matthews. I sincerely apologize for the inconveniences you suffered during your stay, We are launching a thorough investigation into this matter, as this is not how our hotel operates. We are constantly striving to achieve complete guest satisfaction, and I am sorry to hear... More

Mooresville, North Carolina, Usa
Contributor
20 reviews 20 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 28, 2014

My wife and I stayed here for two nights during the Winter Weather that hit Charlotte during the first part of Feb. instead of trying to drive home and back to work. The hotel is only 5 miles from work instead of 45 miles to home.The rooms were very clean, comfortable and quiet. One was laid out a sort of... More

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Erin T, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Steven P, Thank you so much for sharing your experience at our hotel with us as well as other travelers on Trip Advisor! We greatly appreciate your honest review. We are happy to hear that our amenities and our staff were to your liking and you enjoyed your overall stay. Regarding the parking lot, we understand that snow can... More

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Additional Information about Courtyard by Marriott Charlotte Matthews

Also Known As:
Courtyard By Marriott Charlotte Matthews Hotel Matthews
Courtyard By Marriott Charlotte Matthews Hotel
Courtyard Matthews
Matthews Marriott
Matthews Courtyard
Address: 11425 East Independence Blvd, Matthews, NC 28106
Phone Number:
Location: United States > North Carolina > Matthews
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 hotels in Matthews
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charlotte Matthews 3*
Official Description (provided by the hotel):
At the Courtyard by Marriott in Matthews, North Carolina we welcome a variety of visitors to the Charlotte, North Carolina area. Sport fans of the collegiate and professional levels can enjoy some impressive action at Wingate University, Charlotte Bobcats (NBA), Carolina Panthers at Bank of America Stadium (NFL) and NASCAR's Lowes Motor Speedway & NHRA racing. With the US National Whitewater Center, Xtreme Ice, Mecklenburg Aquatic Club, Matthews & Charlotte Soccer Clubs, there is also an abundance of amateur athletics for any sports fan. Conveniently located to several major interstates and downtown, Courtyard by Marriott Charlotte/Matthews is the perfect place whether for for business or pleasure. ... more   less 
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