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Courtyard by Marriott Charlotte Matthews

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11425 East Independence Blvd, Matthews, NC 28106
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Courtyard by Marriott Charlotte Matthews
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137 Reviews from our TripAdvisor Community

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Winston Salem, North Carolina
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

This has been the worst experience with wifi ever. It is very unstable and you must log on and off multiple times and then you will still lose connection. The rooms are small but nice and clean. Yes. But why stay at a place with your own business when you cannot conduct business from your room due to Wi-Fi that... More 

Helpful?
Thank B W
Ashley G, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear BW, Thank you for taking the time to give us your honest opinion on your recent stay with us at our Courtyard by Marriott Charlotte Matthews property. I do apologize that we fell short of your expectations. I will be sure to contact our I.T. department and have them check everything out to ensure that everything is working properly.... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 4, 2016

Take your chances while staying here.. We stayed for 1 night on 1/2/15, checked in at 10/10:30 p.m. and our truck window was smashed by someone trying to find cash in our truck. There was also another truck vandalized that evening. Apparently the guest services agent PLUS other travelers heard car alarms going off but NOTHING was done. We woke... More 

Helpful?
Thank Tregister12
Katie R, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Tregister12, Thank you for taking the time to share your experience with us. We are deeply saddened by what occurred and that our team was not able to provide a personal service resolution. I have shared your review with our management team as a training tool to ensure that we are taking proper action steps when situations occur. Please... More 

Nashville, Tennessee
Level Contributor
416 reviews
317 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed December 10, 2015

The fact that it has a restaurant vs a Bistro shows how old it is. The carpets are from the 80s. The layout is original. It's really a dump - but I was given a room that was passable this time - with the ugly, gray scheme they are now using. Clearly they didn't focus group that color. The coffee/tea... More 

Helpful?
Thank TravelManSouth
Ashley G, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear TravelManSouth, Thank you for taking the time to give us your honest feedback on your recent stay at our Courtyard by Marriott Charlotte Matthews property.Just to update you, we are slated for a multi-million dollar reservation at the end of this year to update the common areas and add a Bistro. We are very excited for this transition and... More 

Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 28, 2015 via mobile

We stayed for one night. The staff is excellent. The rooms are great! Lovely decor and bedding...super comfortable and very clean. I would stay again but would request a room in the back. The traffic noise was very loud and constant. If you are a light sleeper you can hear everything from the hallway and the parking lot to your... More 

Helpful?
Thank Kml03
Ashley G, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Kml03, Thank you for taking the time to write this review on your recent stay at our Courtyard by Marriott Charlotte Matthews property. We are happy to hear that you had a great stay with us. I will be sure to pass on your kind words to our hardworking staff for a job well done. We would love to... More 

Charlotte, North Carolina
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 18, 2015

Wow, from the check in to check out.... after reading some reviews I took some notes and requested certain things and all my requests were granted. This was a staycation and would stay again.... the walls are thin so you can hear the people next door, but we were quite fortunate to have good people next door so that did... More 

Helpful?
Thank Justified44
Ashley G, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Justified44, Thank you for taking the time to write this review on your recent stay at our Courtyard by Marriott Charlotte Matthews property. We are happy to hear that you had a great stay with us and our staff was able to accommodate all of your request. We would love to welcome you back anytime you are in the... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 16, 2015 via mobile

This is got to be the most embarrassing property that Marriott owns. From stink bombs in my room, blood on my sheets, hair in my sheets and trash and more, I give up on this location. Even the staff can't follow simple instructions for a wake up call. After years of staying for business, this traveler has had enough of... More 

Helpful?
1 Thank Allyg6868
Ashley G, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Allyg6868, Thank you for taking the time to write this review on Courtyard by Marriott Charlotte Matthews. I will make sure to pass on your comments to our operations manager to ensure that our inspectors are following proper procedures when inspecting a room. As you can see from other reviews, our rooms are cleaned to the highest standards as... More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 4, 2015 via mobile

Stayed here while in town for a wedding. The hotel is very nicely decorated and kept very clean. The rooms are spacious and the beds are so comfortable. Front desk staff was friendly and helpful. The pool was a bit on the small size but still nice and clean. The hotel does have breakfast, however it was complimentary for us... More 

Helpful?
Thank Christine F
Ashley G, Manager at Courtyard by Marriott Charlotte Matthews, responded to this review

Dear Christine F, Thank you for taking the time to write this review on your recent stay with us. We are happy to hear that you had a great stay with us. I will be sure to pass on your kind words to our hardworking front desk staff for a job well done. We would love to welcome you back... More 

Singapore
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 3, 2015

Stayed here for 3 weeks now....and going to continue to stay for another 4 weeks probably. Great stay, great breakfast, courteous staff. However for long stay, the same breakfast daily has become quite monotonous. Wifi was a problem for 2 days but the front desk helped in changing the room and all was fine. I would rate room replenishment 4... More 

Helpful?
Thank Dipayan
Central Florida, Florida
Level Contributor
317 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
4 of 5 stars Reviewed September 26, 2015

What made our stay here 'Par Excellente' was "Dominic". By far, the most engaging Front Desk Clerk I have ever had the pleasure of meeting in our American travels. He was a college educated, true gentleman and very helpful. We stayed 3 nights for the "Auto Fair" at the Charlotte Speedway. It rained non-stop the entire time, including the SEVEN... More 

Helpful?
Thank BentleyBoy
Washington DC, District of Columbia
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 11, 2015

I was only here for one night/few hours. I found the room to be very nice, I really like the decor. I am a Hilton person and rarely stay at Marriott but I really liked this hotel. The breakfast was great. They had a lot of variety to choose from and the service was excellent. I would stay at this... More 

Helpful?
Thank Avril H
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