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Hampton Inn Charlotte / Matthews

2.5 of 5 9615 Independence Pointe Pkwy, Matthews, NC 28105
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Certificate of Excellence 2014
Hampton Inn Charlotte / Matthews
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Hampton Inn Charlotte / Matthews
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227 reviews from our community

Traveler rating
    132
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    25
    9
    1
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64
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111
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Las Vegas, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The Hampton Inn provides great service for business trips. The staffing was also great in handling the needs and desires for my trip. They also were helpful in providing a late night cookie run to the front desk. Surprisingly, they also had furnished a dinner course of food at the hotel. This surprised me and my other business partner staying... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful response through Tripadvisor! Your review was one of the most complementary reviews we have ever recieved! It really made us happy to hear that you had a great stay! Thank you for choosing the Hampton Inn Charlotte/Matthews for your visit to Charlotte. I will make sure that the staff is recognized for their... More 

Texas
Top Contributor
232 reviews 232 reviews
57 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The check in went well and Ella was very friendly and welcoming. Always appreciated after a long trip. The hotel looked a bit beat up. The hardware on the doors is beat up, the place looked tired and also the bathroom was not exactly clean. It looked like there had not been a thorough cleaning for awhile. I did not... More 

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. I will identify what may have occured with the status of your guest room bathroom, please make us aware if you are ever... More 

Atlanta
1 review
3 of 5 stars Reviewed 5 days ago NEW

Window A/C unit was unacceptable. Maintenance came and said they fixed it but 20 minutes later it was still not working correctly. No water pressure in the bathroom. Not that much cheaper than nicer hotels in the city. Certainly won't go back.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. I will identify what may have occured with the PTAC unit in your guest room, please make us aware if you are ever... More 

Winder, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

This hotel sits between a busy highway with truck noise on one side and a car park where buses pick up commuters on the other. Be prepared to have your sleep interrupted throughout the night by firetrucks, buses, ambulances, tractor trailors and trash trucks behind the neighboring restaurants. Other than the road noise, this hotel offers great service, cleanliness and... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your customer review through Tripadvisor. It is vital that we receive the guest's true interpretation of their experience so that we can improve our operations to ensure a better guest experience in the future. We were disappointed to hear about the challenges you faced with having to do with outside noise during your visit. In... More 

Leland
1 review
5 of 5 stars Reviewed 1 week ago

Comfortable room, quiet and well decorated. Location close to variety of eateries. Very enjoyable stay. I appreciate my company choosing Hampton Inn as their choice for accomodations for business travel. I plan to use their facilities during my leisure travels as well.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful response through Tripadvisor! Your review was one of the most complementary reviews we have ever recieved! It really made us happy to hear that you had a great stay! Thank you for choosing the Hampton Inn Charlotte/Matthews for your recent trip to our area. I will make sure that the staff is recognized... More 

Marietta, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great service by the front desk staff. Very friendly. Recognized me right away as a Gold HHonors member. They went out of their way to make my stay very pleasant. The front desk staff called my mobile phone after I checked to advise me that I left a wireless mouse and sport coat in the room. I was able to... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More 

Jupiter, Florida
Top Contributor
69 reviews 69 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel several times and the service is excellent. The staff is always available to help. The free breakfast is excellent. The quality of the rooms is better than good and the hotel location is very close to major stores, malls and restaurants.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte/Matthews is thrilled to hear you had a wonderful stay! Thank you so much for taking the time to review your experience with Tripadvisor. I will make sure the staff is recognized and rewarded for their efforts in making a difference during your visit. The entire team at the Hampton Inn Charlotte/Matthews is really movtivated when we... More 

orlando
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Older hotel but very well kept, clean, comfortable and quiet. Except...the pillows are way too small. When you get a king size bed you expect a king size pillow. Somewhere somehow Hampton has changed their pillows and the person in their purchasing department that thought he or she was doing something great and probably providing a cost saving to the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your review of the Hampton Inn Charlotte/Matthews through the TripAdvisor website. The entire team here at the Hampton Inn Charlotte/Matthews works very hard to provide a clean room and friendly surroundings for every guest, every visit. We are glad that you found our accommodations and hotel suitable for your needs. We really value our return travlers and... More 

Birmingham, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The staff is great! They act like you're family. I have stayed at this particular Hampton Inn several times in the last few months and after the first couple of stays, the staff learned my name and began to treat me like I was a part of their family. The rooms were clean, quiet and the breakfast food was delicious.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your review of the Hampton Inn Charlotte/Matthews through the TripAdvisor website. The entire team here at the Hampton Inn Charlotte/Matthews works very hard to provide a clean room and friendly surroundings for every guest, every visit. We are glad that you found our newly renovated hotel modern, clean and quiet . We really value all of our... More 

North Carolina
Top Contributor
81 reviews 81 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A friendly greeting by the front desk on arrival began our stay in a good way. Room was clean, properly equipped, and warm. The Christmas decorations were still in the dining lounge. They were the best I have seen for a hotel of this class. In fact I took a photo of one of the decorations which had been prepared... More 

Was this review helpful? Yes 1
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More 

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Additional Information about Hampton Inn Charlotte / Matthews

Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Charlotte / Matthews 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hotel Style:
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews

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