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Hampton Inn Charlotte / Matthews

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9615 Independence Pointe Pkwy, Matthews, NC 28105
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1 room 1 guest
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Hampton Inn Charlotte \/ Matthews
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272 Reviews from our TripAdvisor Community

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Traveler rating
    158
    70
    32
    11
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

Hotel rooms/interior badly in need of refurbishment. Key system is dysfunctional. Staff was very nice, but couldn't compensate for worn out facility. Location is great. The beds were good, but furniture/carpet is broken/stained. Bathroom tub, sink & floor had significant damage, but functional.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. I will be sure to take your comments in to account and try to determine what issues there are in room 417. The... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed overnight on a Saturday. Check in was very quick. Had stayed at several other hotels in the Matthews area and found this one to be the best. Good location. Room was a bit small but clean. Noise in hall before daybreak woke me.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting Matthews the staff at the Hampton Inn would love to work with you no matter what your needs may... More 

Tampa Florida
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 27, 2015

This is a very clean and attractive establishment. Our king bedded room was comfortable and nicely decorated. However, the bathroom was tiny, but it was clean and met our needs. The hotel is located within walking distance of many stores and restaurants. It has a very nice pool and outdoor seating area and there are a couple of parks nearby.... More 

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the response through TripAdvisor. Our goal is to provide a consistent product with great service. Our staff goes out of there way to make your stay enjoyable. I will ensure that Taylor is recognized and rewarded for her efforts to make your last visit memorable. I am proud to say that the Hampton Inn Charlotte-Matthews has the... More 

Stafford, United States
1 review
5 of 5 stars Reviewed July 23, 2015

Highly recommend Hampton for an exceptional stay at a reasonable rate. You will be treated with excellent service and the stay will be pleasantly memorable. Have stayed and a lot of different Hotels and always seek out a Hampton Inn when available. Just be sure to make a reservation so you won't be disappointed as they fill up fast and... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More 

Austin,TX
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 18, 2015

Hampton Inn has been my family's hotel brand of choice for several years. And visits to previous hotels were pleasant, I really feel that the staff at this location went out of their way to really make their guests feel comfortable.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting Matthews the staff at the Hampton Inn would love to work with you no matter what your needs may... More 

State of Sao Paulo
2 reviews
5 of 5 stars Reviewed July 16, 2015

I am from Brazil and I am planning my next vacation trip. My friends have told me wonderful things about that hotel. They have told me that the manager, Mr Christopher Armentrout, is very kind and attentive and that the place is beautiful. I have been to Charlotte and I would really like to come back. I hope my next... More 

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting Matthews the staff at the Hampton Inn would love to work with you no matter what your needs may... More 

Matthews, United States
1 review
5 of 5 stars Reviewed July 15, 2015

We thoroughly enjoyed our stay here. From the moment we entered the lobby, the front desk staff was extremely friendly and helpful. Our room was very clean, the beds were comfortable, and the bathroom was very clean as well. We enjoyed the complimentary internet, breakfast and happy hour. We are local to the area, but just needed a place to... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful response through Tripadvisor! Your review was one of the most complementary reviews we have ever recieved! It really made us happy to hear that you had a great stay! Thank you for choosing the Hampton Inn Charlotte/Matthews for your visit to Charlotte. I will make sure that the staff is recognized for their... More 

1 review
5 of 5 stars Reviewed July 14, 2015

This hotel was clean and in a safe, well lit area with several restaurants within walking distance. The pool area was very nice. The bed was super comfortable. The internet was free. I would definitely stay here again.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your wonderful review through Tripadvisor. If only all our guests were as pleasant as you. It was our honor servicing you as your preferred hotel in the Charlotte market. I will recognize our staff who had a hand in making your visit such a success. You are always valued here at the Hampton Inn Charlotte/Matthews and we... More 

North Carolina
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 3, 2015 via mobile

Hampton,at least at this location,has lost a step. Staff other than housekeeping are a bit lackadaisical and the breakfast was really not up to standards. Packaged scrambled eggs and two microwaves? Really? For the same cost, go to HI Express and get a decent hot breakfast.

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for taking the time to review the Hampton Inn Matthews on Tripadvisor. The staff was excited to hear you enjoyed your visit and that you found our location clean and convenient. Unfortunately, the hotel can not obtain a food permit from the local health department due to the limited size of the kitchen in the lobby. HIlton has... More 

Akron, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 29, 2015

I took a quick trip to Charlotte to visit friends. Everyone was so nice and friendly! I was able to speak to monique she was over the breakfast and she was so nice and friendly. Anything I needed she provided she was also very nice to my four year old, every time she saw her she told her hi and... More 

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting the Matthews area the staff at the Hampton Inn would love to work with you, no matter what your... More 

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