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Hampton Inn Charlotte / Matthews

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9615 Independence Pointe Pkwy, Matthews, NC 28105
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Hampton Inn Charlotte / Matthews
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Hampton Inn Charlotte / Matthews
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246 reviews from our community

Traveler rating
    144
    64
    28
    9
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Vineland, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This Hampton Inn is just south of Charlotte, but close enough to everything so it's really convenient. It's not far from the interstate roadways, and the street location is very quiet. One of the best Hamptons I've seen for that. Some really nice places to eat just 5 minutes from the hotel. Try Moe's for the BBQ!

Review collected in partnership with Hampton

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Charlotte, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

All of the staff here were extremely friendly and helpful and they connected me to my Hilton Honors accountt immediately upon check-in. You can walk to almost anything - shopping, eating even a bus depot!

Review collected in partnership with Hampton

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting the Matthews area the staff at the Hampton Inn would love to work with you, no matter what your... More 

North Ridgeville, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

Absolutely a first class hotel. Better then some that cost much, much more. The friendliness and professionalism of the staff the top notch. We had to make this a last minute stay and was accommodated exceptionally well. I would like to especially recognize desk clerk JIADIRA. She is a credit to this chain. Her personality and willingness to do anything... More 

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More 

Raleigh, North Carolina
Contributor
13 reviews 13 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is great for a family stay or if you're in town for an event/business. Rooms are updated and attractive and most importantly, beds are comfortable. Breakfast was ok, nothing special. I did have several issues with the staff, however. I made a reservation for two rooms with double beds in both. When we arrived, they only had me... More 

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the response through TripAdvisor. Our goal is to provide a consistent product with great service for every guest. Our staff goes out of their way to make sure your stay is enjoyable. I will look in to your comment about not have a second room reserved when you arrived for check in. I am the only male... More 

Jupiter, Florida
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Recently stayed at the Hampton Inn while in town visiting with family. Prompt reception with friendly service, clean room with a comfortable bed, delicious on the go breakfast .....on a budget we could all use right about now! Management at this location gets the highest hospitality award for hiring friendly staff and setting standards for upkeep and presentation. Great job... More 

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful response through Tripadvisor! Your review was one of the most complementary reviews we have ever recieved! It really made us happy to hear that you had a great stay! Thank you for choosing the Hampton Inn Charlotte/Matthews for your visit to Charlotte. I will make sure that the staff is recognized for their... More 

Senior Contributor
35 reviews 35 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 19, 2015

We stayed at this particular hotel the last weekend in September 2014. I had an art show I was in, and my husband was with me. I decided to pay for the Hampton Inn for a better experience than the average local hotels. I am generally a fan of Hilton Brand Hotels, and I like that Hampton Inn offers a... More 

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for taking the time to review the Hampton Inn Matthews on Tripadvisor. The staff was excited to hear you enjoyed your visit and that you found our location clean and convenient. We were confused why if you stayed in September 2014 that we only received your review in March of 2015. We want to know if guest ever... More 

melbourne, United States
1 review
5 of 5 stars Reviewed March 19, 2015

hampton is the only place to stay always the best service from staff and the cleanliness of hotel inside and out are always perfect location to attractions were close,i would this hotel for my next visit

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More 

Tampa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

I found the staff very friendly and accommodating. If you had any complaints they were handled efficiently and with a good attitude. The rooms were comfortable and clean. The breakfast was tasty and nourishing. The coffee was excellent, always fresh. I had a wonderful stay at this inn, and will be back again this summer. I have always like the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. We understand what... More 

Cary, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2015

Hello, We were stuck due to snow without a car the manager Chris drove us around in his own car to take us to restaurants in snow and rain. Would stay and recommend it in a heart beat. Customer first attitude permitted in everything they do.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful response through Tripadvisor! Your review was one of the most complementary reviews we have ever recieved! It really made us happy to hear that you had a great stay! Thank you for choosing the Hampton Inn Charlotte/Matthews for your recent trip to our area. I will make sure that the staff is recognized... More 

Fort Worth, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 25, 2015

Pretty good hotel that is near a decent selection of restaurants. Seems like an older Hampton that has been updated. Room was great. I was impressed with the three different front desk staff that I dealt with during my stay. They were each very friendly, fun and helpful. I was disappointed with the breakfast selection. If you wanted something hot... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful response through Tripadvisor! Your review was one of the most complementary reviews we have ever recieved! It really made us happy to hear that you had a great stay! Thank you for choosing the Hampton Inn Charlotte/Matthews for your recent trip to our area. I will make sure that the staff is recognized... More 

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