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Hampton Inn Charlotte / Matthews

2.5 of 5 9615 Independence Pointe Pkwy, Matthews, NC 28105
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Certificate of Excellence 2014
Hampton Inn Charlotte / Matthews
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Hampton Inn Charlotte / Matthews
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217 reviews from our community

Traveler rating
    127
    57
    23
    9
    1
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62
24
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104
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tennessee, United States
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Rooms were very nice and clean with huge garden tubs. Decent selection of breakfast items with make your own waffles, breakfast sandwiches, fruit, pastries. Quiet room on 2nd floor with comfy bed. Free Beer & Wine in the bar with the manager from 7-8 was a nice promo offered. The pool was closed. Staff was very courteous and helpful. Rooms... More 

Was this review helpful? Yes
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Taylor was excellent at the check in process. Her conversation and ability to connect and positively position was textbook perfect in customer service skills. The room is typical of Hampton Inn. More spacious than most. Clean and efficient. My only complaint is global for Hampton Inn. I hate the small square pillows they now have. They are so uncomfortable...worth booking... More 

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Dallas, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have stayed here many times on business or visiting family. This trip my family member was in the hospital. The staff was very solicitous and welcoming. This hotel's breakfast does not offer the same hot breakfast items as most Hampton's. The egg items are frozen and need to be heated in the microwave. I have learned over the years... More 

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Asheville, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

So this week I had the pleasure of working with Carly F (front desk) as my stay plans were altered and I had my elderly mother with me. This wonderful young lady assisted me in making sure my mom was moved into an open room and she simply worked her magic in making sure all was taken care of as... More 

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful response through Tripadvisor! Your review was one of the most complementary reviews we have ever recieved! It really made us happy to hear that you had a great visit to Matthews! Thank you for choosing the Hampton Inn Charlotte/Matthews for your recent trip to our area. I will make sure that Carly is... More 

Birmingham, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The Hotel was clean the staff friendly and conveniently located near a large number of restaurants, some are close enough to walk to “Even for Grandma”. This is a good this because the complimentary breakfast could have used some slight improvements. Generally I only peal my boiled eggs at home and would have preferred hot scrambled eggs on a cold... More 

Review collected in partnership with Hampton

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More 

Pennsylvania
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed three nights on Hilton Points (Diamond Member) while visiting relative in Matthews. They hotel is a typical Hampton (which is to say good) and the staff was helpful and very nice. We did not eat breakfast but it looked good. The next time I am in Matthews this will be my first choice.

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your review of the Hampton Inn Charlotte/Matthews through the TripAdvisor website. The entire team here at the Hampton Inn Charlotte/Matthews works very hard to provide a clean room and friendly surroundings for every guest, every visit. We are glad that you found our newly renovated hotel modern, clean and quiet . We really value our leisure travelers... More 

Youngstown, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Upon arriving we were greeted by a very friendly and professional young lady. She was genuinely please to welcome us to the hotel. Breakfast was good and the rooms were clean. will stay here again for sure.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your kind response through Tripadvisor. We are honored to be your preferred hotel when visiting Matthews, North Carolina. Every member of the hotel staff here at the Hampton Inn Charlotte/Matthews prides itself on providing superior customer service to every guest we come in contact with especially our valued business travelers. It was nice to hear that you... More 

Archdale, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed at the Hampton during my attendance at the Women of Faith Tour. Hotel was in a wonderful location for shopping, eating and travel to and from Bojangles Coliseum. We had several rooms for a large number of women in attendance. All had a wonderful stay and would stay at the Hampton again.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More 

Swarts Creek, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Uncomfortable bed and the noisy staff will awaken you early in the morning if you're on the first floor. Ask for a room on a different floor if you plan to sleep in. The breakfast facilities were not up to par with other Hampton Inns.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for taking the time to review the Hampton Inn Matthews on Tripadvisor. The staff was excited to hear you enjoyed your visit and that you found our location clean and convenient. Unfortunately, the hotel can not obtain a food permit from the local health department due to the limited size of the kitchen in the lobby. HIlton has... More 

New Jersey
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Me and my staff always stay here for two weeks during November. Everyone that works here makes you feel so welcome and if you need anything they are there to please. It's a great hotel for business and pleasure. The girls that run the front desk (Carly , Taylor , Jiadira , Ella and Vivian , thanks for making our... More 

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful response through Tripadvisor! Your review was one of the most complementary reviews we have ever recieved! It really made us happy to hear that you had a great visit to Matthews! Thank you for choosing the Hampton Inn Charlotte/Matthews for your recent trip to our area. I will make sure that the staff... More 

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Additional Information about Hampton Inn Charlotte / Matthews

Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Charlotte / Matthews 2.5*
Number of rooms: 91
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hotel Style:
#2 Family Hotel in Matthews
#2 Business Hotel in Matthews

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