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Hampton Inn Charlotte / Matthews

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9615 Independence Pointe Pkwy, Matthews, NC 28105
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Hampton Inn Charlotte / Matthews
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Hampton Inn Charlotte / Matthews
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256 Reviews from our TripAdvisor Community

Traveler rating
    149
    67
    30
    9
    1
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77
26
18
121
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Cary, North Carolina, United States
Top Contributor
68 reviews 68 reviews
33 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were traveling with several children and unfortunately they did not have any large suites available. We ended up with kids sleeping on the floor. When we went to get the spare blanket out of the closet, it was damp. Overall a very average hotel.

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melbourne, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Hotel is very clean and staff is very nice. The only negative was a dirty pool and exercise room that is sad, a poorly functioning treadmill a bike no weights and poor ventilation. For the price the room was wonderful, clean, new furniture, and fresh smelling.

Review collected in partnership with Hampton

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Princeton, New Jersey
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We visit Charlotte every year to attend the NASCAR races and every year we stay at this Hampton Inn. We stay here for one simple reason, the staff is fantastic and treats us like royalty. The rooms are very comfortable and immaculately clean. This inn has the most efficient and effective housekeeping staff I have ever encountered in my 45... More 

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Top Contributor
80 reviews 80 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here 4 nights while attending the Coca Cola 600. A little hard to find but directly behind an Applebee's a couple miles off expressway. Room was fine, comfortable bed. Pool a bit dirty & flowers/plants in great need of water. No eggs or meat on breakfast buffet but had the usual cereal, yogurt & waffle maker. Only fresh... More 

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for taking the time to review the Hampton Inn Matthews on Tripadvisor. The staff was excited to hear you enjoyed your visit and that you found our location clean and convenient. Unfortunately, the hotel can not obtain a food permit from the local health department due to the limited size of the kitchen in the lobby. HIlton has... More 

Mount Airy, North Carolina
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My daughter & I spent the weekend here recently while in town for a basketball tournament. This hotel has a great location close to lots of shopping and dining options. It's very near to the Carolina Courts complex in Indian Trail if you are going to be spending time at that venue. It was about 10 minutes from the hotel... More 

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind review through TripAdvisor. The Hampton Inn Charlotte Matthews loves our guests who participate in youth sports. We strive to provide a warm and inviting environment so that your little superstars can excel at their chosen activity. I will ensure that staff is recognized for their attitudes and efforts to make your group's stay... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel was both clean and convienent. Staff was friendly and helpful. The lobby was perfect for a family sit down and the breakfast offered was just fine. Received an early check in which was nice and check out was fast and easy. Location was perfect, close to major roads and shopping. Would recommend to anyone looking for a nice... More 

Review collected in partnership with Hampton

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the kind response through TripAdvisor. Our goal is to provide a consitant product with great service. Our staff goes out of there way to make your stay enjoyable. I will ensure that the staff is recognized for their efforts to make your last visit memorable. I am proud to say that the Hampton Inn Charlotte-Matthews has the... More 

Syracuse, United States
2 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is one Hampton Inn to consider if you happen to travel to the Charlotte/Matthews, North Carolina area. The hotel is located right off a main road with several good restaurants within walking distance. The facility is clean, well maintained with friendly and helpful staff. A fine example of "Southern Hospitality".

Review collected in partnership with Hampton

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting Matthews the staff at the Hampton Inn would love to work with you no matter what your needs may... More 

Manchester, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff at this hotel ALWAYS had a smile on their faces. If something was not right, they fixed it. Breakfast was above average and the room updated. There were even cookies in the afternoon and 24/7 free coffee. That is rare these days.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful response through Tripadvisor! Your review was one of the most complementary reviews we have ever recieved! It really made us happy to hear that you had a great stay! Thank you for choosing the Hampton Inn Charlotte/Matthews for your visit to Charlotte. I will make sure that the staff is recognized for their... More 

Wilmington, North Carolina
1 review
5 of 5 stars Reviewed 5 weeks ago

Clean rooms in a great location, friendly staff. Taylor went above and beyond to make sure we had a great stay! She is super friendly and helpful. Complimentary breakfast included good choices. Comfortable beds, I just wish the A/C would make the room cooler.

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the response through TripAdvisor. Our goal is to provide a consistent product with great service. Our staff goes out of there way to make your stay enjoyable. I will ensure that Taylor is recognized and rewarded for her efforts to make your last visit memorable. I am proud to say that the Hampton Inn Charlotte-Matthews has the... More 

Columbia, United States
1 review
4 of 5 stars Reviewed April 26, 2015

Hampton continues to live up to its brand quality. Beds are comfortable. Good hot and cold choices at complimentary breakfast. The only negative review of this hotel is that there were middle school age children running up and down the corridors until 11pm.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your customer review through Tripadvisor. It is vital that we receive the guest's true interpretation of their experience so that we can improve our operations to ensure a better guest experience in the future. We were disappointed to hear about the challenges you faced with having to do with outside noise during your visit. In... More 

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