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Hampton Inn Charlotte / Matthews

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9615 Independence Pointe Pkwy, Matthews, NC 28105
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Hampton Inn Charlotte / Matthews
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Hampton Inn Charlotte / Matthews
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270 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa Florida
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very clean and attractive establishment. Our king bedded room was comfortable and nicely decorated. However, the bathroom was tiny, but it was clean and met our needs. The hotel is located within walking distance of many stores and restaurants. It has a very nice pool and outdoor seating area and there are a couple of parks nearby.... More 

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Stafford, United States
1 review
5 of 5 stars Reviewed 1 week ago

Highly recommend Hampton for an exceptional stay at a reasonable rate. You will be treated with excellent service and the stay will be pleasantly memorable. Have stayed and a lot of different Hotels and always seek out a Hampton Inn when available. Just be sure to make a reservation so you won't be disappointed as they fill up fast and... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More 

Austin,TX
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hampton Inn has been my family's hotel brand of choice for several years. And visits to previous hotels were pleasant, I really feel that the staff at this location went out of their way to really make their guests feel comfortable.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting Matthews the staff at the Hampton Inn would love to work with you no matter what your needs may... More 

State of Sao Paulo
5 of 5 stars Reviewed 2 weeks ago

I am from Brazil and I am planning my next vacation trip. My friends have told me wonderful things about that hotel. They have told me that the manager, Mr Christopher Armentrout, is very kind and attentive and that the place is beautiful. I have been to Charlotte and I would really like to come back. I hope my next... More 

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting Matthews the staff at the Hampton Inn would love to work with you no matter what your needs may... More 

Matthews, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We thoroughly enjoyed our stay here. From the moment we entered the lobby, the front desk staff was extremely friendly and helpful. Our room was very clean, the beds were comfortable, and the bathroom was very clean as well. We enjoyed the complimentary internet, breakfast and happy hour. We are local to the area, but just needed a place to... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful response through Tripadvisor! Your review was one of the most complementary reviews we have ever recieved! It really made us happy to hear that you had a great stay! Thank you for choosing the Hampton Inn Charlotte/Matthews for your visit to Charlotte. I will make sure that the staff is recognized for their... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was clean and in a safe, well lit area with several restaurants within walking distance. The pool area was very nice. The bed was super comfortable. The internet was free. I would definitely stay here again.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your wonderful review through Tripadvisor. If only all our guests were as pleasant as you. It was our honor servicing you as your preferred hotel in the Charlotte market. I will recognize our staff who had a hand in making your visit such a success. You are always valued here at the Hampton Inn Charlotte/Matthews and we... More 

North Carolina
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Hampton,at least at this location,has lost a step. Staff other than housekeeping are a bit lackadaisical and the breakfast was really not up to standards. Packaged scrambled eggs and two microwaves? Really? For the same cost, go to HI Express and get a decent hot breakfast.

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for taking the time to review the Hampton Inn Matthews on Tripadvisor. The staff was excited to hear you enjoyed your visit and that you found our location clean and convenient. Unfortunately, the hotel can not obtain a food permit from the local health department due to the limited size of the kitchen in the lobby. HIlton has... More 

Akron, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I took a quick trip to Charlotte to visit friends. Everyone was so nice and friendly! I was able to speak to monique she was over the breakfast and she was so nice and friendly. Anything I needed she provided she was also very nice to my four year old, every time she saw her she told her hi and... More 

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting the Matthews area the staff at the Hampton Inn would love to work with you, no matter what your... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 26, 2015

I am a Hilton Gold Member and stay at Hamptons and other properties all the time -- but CANNOT recommend this property. In four days they were unable to clean the rooms by the time we returned at 4PM. The breakfast was sub-par -- out of most of everything.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. I will be sure to take your comments in to account and try to determine why you had delayed housekeeping service over the... More 

St. Michael, United States
1 review
5 of 5 stars Reviewed June 26, 2015

Very clean and well kept rooms. The hotel itself is in great condition with a very friendly staff. I'd stay here again next time I come to town. The pool had some leaves floating in it but I didn't get down to the pool anyway. There is a small fitness room but they partner with a local gym to allow... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the response through TripAdvisor. Our goal is to provide a consistent product with great service. Our staff goes out of there way to make your stay enjoyable. I will ensure that the entire staff is recognized and rewarded for their efforts to make your last visit memorable. I am proud to say that the Hampton Inn Charlotte-Matthews... More 

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