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All 12 Matthews hotels

Hampton Inn Charlotte / Matthews

2.5 of 5 Hotel   |   9615 Independence Pointe Pkwy, Matthews, NC 28105
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84%
Ranked #3 of 12 hotels in Matthews
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Donald G K Villa Park, IL, United States
  • Reviews (169)
  • Photos (26)
  • Amenities
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  • Room tips (20)
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169 people have reviewed this hotel

Traveler rating
    99
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44
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Villa Park, IL, United States
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

The rooms were clean and neat and the breakfast was fine. There seemed to be a wide swing of temperatures with the air conditioner so that we were either hot or cold but other than that, we thought it was a good hotel and worth the price.

Review collected in partnership with Hampton

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More

North CArolina
Top Contributor
101 reviews 101 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Good chain, but no breakfast options as usual, please understand BEFORE you book there Friendly staff , Work out room - so so Hampton is part of the Hilton Group of Hotels Microwave breakfast Do NOT think I can stay there again there

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your customer review through Tripadvisor. It is vital that we receive the guest's true interpretation of their experience so that we can improve our operations to ensure a better guest experience in the future. We were disappointed to hear about the challenges you faced with the breakfast at our property. The Hotel is restricted from... More

Wales, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Can not fault the hotel. Happy hour from Monday to Thursday 17.00 to 19.00 hours. Good sized pool. Everything around. plenty of restaraunts and malls near by. Very handy to get to places of interest. Bus station right out back which takes you in to up-town Charlotte.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued travelers. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Being able to... More

Jacksonville, FL
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located, extremely clean and friendly staff. Desk clerk, Taylor is so nice and accommodating. What a pleasure she was and so helpful with questions, directions, etc. would recommend this hotel for business or pleasure.

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your kind response through Tripadvisor. We are honored to be your preferred hotel when visiting Matthews, North Carolina. Every member of the hotel staff here at the Hampton Inn Charlotte/Matthews prides itself on providing superior customer service to every guest we come in contact with especially our valued business travelers. It was nice to hear that you... More

Greenville, South Carolina
Top Contributor
56 reviews 56 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was perfect location for us. Close to family in one direction and close to the city in the other. Had a minor issue with the air conditioning in the room but Taylor at the front desk was helpful with it. Also the manager of the hotel called after our stay and was fantastic and concerned about our issue.... More

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your review of the Hampton Inn Charlotte/Matthews through the TripAdvisor website. The entire team here at the Hampton Inn Charlotte/Matthews works very hard to provide a clean room and friendly surroundings for every guest, every visit. I will ensure Taylor is recognized for her friendly demeanor and positive attitude. We really value our guests and want to... More

Greensboro, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I were therefor a night and my mom was there for a few nights. One extra night for her due to being to sick to leave. Carly booked the room an extra night for her. She helped me locate my brother which took a while too. My brother left that day and so did my husband and... More

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for your review of the Hampton Inn Charlotte/Matthews through the TripAdvisor website. The entire team here at the Hampton Inn Charlotte/Matthews works very hard to provide a clean room and friendly surroundings for every guest, every visit. I will ensure Carly is recognized for being a shining example of how to do whatever it takes to ensure our... More

Fairfax, Virginia
2 reviews
4 of 5 stars Reviewed June 3, 2014

Excellent location, amenities, and staff. However, on the Memorial day weekend with graduations, marriages, and other events occuring the breakfast staffing (1) was totally inadequate. The staff, one plus desk clerk when available and guest cooperation was totally inadequate.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your customer review through Tripadvisor. It is vital that we receive the guest's true interpretation of their experience so that we can improve our operations to ensure a better guest experience in the future. We were disappointed to hear about the challenges you faced with breakfast during your recent visit. I would be happy to... More

Jefferson, United States
1 review
4 of 5 stars Reviewed May 29, 2014

Hampton Inn at Mathews is a very good hotel. Very clean and convenient to southeast Charlotte. Great restaurants nearby, but rush hour can be a challenge--beware. I had a problem obtaining entry into the hotel exterior doors that proved to be a problem multiple times. I finally got resolved for my one day stay after getting me room keys replaced.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More

Massachusetts
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2014

We stayed at this hotel for two evenings for a family wedding. The hotel was kept very clean and it appeared they must have done a renovation recently, as all the carpeting and most furnishings in the room looked new. The front desk was consistently friendly and welcoming. My only complaint would be the breakfast. However, the complaint is against... More

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your wonderful review of the Hampton Inn Matthews on TripAdvisor. All Hampton properties strive to ensure that each guest receives a freshly made bed and a spotless room every stay. It warms our hearts to hear that you enjoyed your visit because that is what our goal is for every guest who visits this hotel.... More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed May 21, 2014 via mobile

Have stayed at this hotel for a couple weeks and it has not disappointed. Discounts to local restaurants, free entry to nearby gym and being greeted with a smile from Ella at the front desk. Charlotte/Matthews Hampton Inn is the best.

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More

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Additional Information about Hampton Inn Charlotte / Matthews

Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Charlotte / Matthews 2.5*
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Matthews #3 Business Hotel in Matthews
Hotel Class
Number of rooms
91

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