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Hampton Inn Charlotte / Matthews

2.5 of 5 9615 Independence Pointe Pkwy, Matthews, NC 28105
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Certificate of Excellence 2014
Hampton Inn Charlotte / Matthews
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Hampton Inn Charlotte / Matthews
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237 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Worth, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Pretty good hotel that is near a decent selection of restaurants. Seems like an older Hampton that has been updated. Room was great. I was impressed with the three different front desk staff that I dealt with during my stay. They were each very friendly, fun and helpful. I was disappointed with the breakfast selection. If you wanted something hot... More 

Review collected in partnership with Hampton

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Burlington, NC
Top Contributor
230 reviews 230 reviews
32 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We only stayed one night, but this Hampton Inn equals pretty much every Hampton Inn Iv'e ever stayed at: no over-the-top frills (like an indoor heated pool / hot tub / giant flat-screen TV / etc.)... BUT - it was clean, fresh, had a "new" feel, the staff was pleasant, the free Wi-Fi worked like a charm, the room was... More 

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the response through TripAdvisor. Our goal is to provide a consitant product with great service. Our staff goes out of there way to make your stay enjoyable. I will ensure that the staff is recognized for their efforts to make your last visit memorable. I am proud to say that the Hampton Inn Charlotte-Matthews has the best... More 

raleigh, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

I have absolutely no complaint about the great service I received during my stay! The room was nice and clean with microwave and fridge that worked great! However, I would have appreciated it more if the guest rooms were more sound-proof.

Review collected in partnership with Hampton

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We,arrived very late in the evening, during a freezing rain storm, with our 5 kids because our flight was,cancelled. Marsha took care of us as if we were family. She was still here in the morning when we were eating and took the time to make sure we were taken care of. She wished us a safe trip home too.... More 

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for the response through TripAdvisor. Our goal is to provide a consistent product with great service. Our staff goes out of there way to make your stay enjoyable. I will ensure that the Marsha is recognized and rewarded for her efforts to make your last visit memorable. I am proud to say that the Hampton Inn Charlotte-Matthews has... More 

new york
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for one night for business. Pros: Clean room Clean bed Extremely easy check in Efficient room Good wifi Cons: Need cut fruit at breakfast small room(I did have a double, no kings available) Need better lighting in room

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. I will be sure to take your comments in to account and take another look at the cons you listed and what we... More 

blue ridge mountains
Top Contributor
161 reviews 161 reviews
61 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very convenient place to stay for hockey tournament at the Extreme Ice Center in Indian Trail. We were greeted warmly, and the front desk staff were always very friendly during our 3-night stay. Our room was clean, comfortable and quiet (except for the occasional train whistle in the distance). Breakfast had the interesting feature of refrigerated packages that you could... More 

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carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind review through TripAdvisor. The Hampton Inn Charlotte Matthews loves our guests who participate in youth sports. We strive to provide a warm and inviting environment so that your little superstars can excel at their chosen activity. I will ensure that staff is recognized for their attitudes and efforts to make your group's stay... More 

Shamong, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The staff were very professional, pleasant and helpful. The hotel was conveniently located and easy to access. We were there on business and appreciated the service we received. The breakfast and coffee were always hot and the breakfast staff greeted everyone pleasantly.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. We understand what... More 

bluffton, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were visiting with family and are from out of the area. It was very easy to find, close to reasaurants, and the staff was very helpful. It is a very clean and nice hotel. I would stay there again!!

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you so much for your kind words about the service you received at the Hampton Inn Matthews. We strive to provide every guest with clean, comfortable suroundings with a commitment to service. No matter what your reason is for visiting the Matthews the staff at the Hampton Inn would love to work with you no matter what your needs... More 

San Antonio, TX, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Repeated stays at the Matthews Hampton over the last five years have been very good. Always a clean, quiet, comfortable room and well-stocked bathroom. Staff is very attentive, answering all our questions about the area, giving us extra coffee for the room, and providing a nutritious, tasty breakfast. Extremely courteous staff.

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had... More 

Mount Pleasant, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is an older Hampton Inn that has been nicely updated. The staff is great! Room was very nice. Very comfortable bed. Good selection of channels on the TV. Good location, close to shopping and restaurants. Two negatives. The internet speed is terrible - not quite 1 mbps. This is "high speed"? The breakfast selection is terrible also. No hot... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review

Thank you for taking the time to review the Hampton Inn Matthews on Tripadvisor. The staff was excited to hear you enjoyed your visit and that you found our location clean and convenient. Unfortunately, the hotel can not obtain a food permit from the local health department due to the limited size of the kitchen in the lobby. HIlton has... More 

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Additional Information about Hampton Inn Charlotte / Matthews

Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Charlotte / Matthews 2.5*
Number of rooms: 91
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews

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