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Quality Inn & Suites

2.5 of 5
13470 East Independence Blvd, Matthews, NC 28105
Hotel amenities
Quality Inn & Suites
Ranked #3 of 12 hotels in Matthews
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59 reviews from our community

    Trip type
Traveler rating
    39
    12
    2
    1
    5
Date Rating
Carthage
1 review
4 of 5 stars Reviewed May 13, 2013 NEW

This hotel is clean and well kept. The breakfast bar is well stocked with something to please everyone. We have stayed here in the past and we plan on staying here again. Very good value for your money.

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
May 14, 2013

Quality and Value go hand in hand when providing great customer service. At the Quality Inn & Suites of Matthews, NC we look to our guest reviews to gage the value of your experience while visiting at our property. How can we mark our scorecard? “Breakfast Bar Well Stocked . . . Something to Please Everyone . . . Stayed... More

1 review
5 of 5 stars Reviewed May 12, 2013 NEW via mobile

I reserved this hotel for my youth sports team. The rooms looked to be newly renovated. We had no trouble with the reservation the staff was EXTRA friendly and they even had welcome cards on our beds!! I will def. refer this hotel to my friends and other sports teams when we are in the area. Love love loved this... More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
May 13, 2013

Sports season is in full swing here at the Quality Inn & Suites of Matthews, NC. We host many groups and teams throughout the year and it is our goal to make sure that ever team we host knows we support them and encourage them all the way to victory. Down home southern charm, and yes… an EXTRA friendly staff... More

Fayetteville, North Carolina
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 11, 2013

This hotel may not be part of an upscale chain, but if I ever find myself in Matthews, NC again, I'll most definitely stay here! When I checked in, the night manager was extremely friendly and helpful. I saw another guest become frustrated when the night manager was unable to locate his reservation--turns out his company made his reservation under... More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
May 13, 2013

Our “Family” of staff and management works to provide every guest a quality product, above and beyond your expectations. That is what makes us stand out in our brand and in the local area. Daily we have guests that take a special moment to tell us that our facility and staff are beyond what they have experienced with other hotels.... More

Mount Airy, NC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2013

We recently stayed here for 1 night. It was a very comfortable hotel...especially the beds! Everything we needed was provided for and the morning breakfast was delicious with a very good variety. I would stay here again without question. The staff was courteous and helpfu. Noh was was the front desk person and he did an excellent job. Very thoughtful... More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
May 8, 2013

One night can make a difference. We pride ourselves on being in the service industry and our calling is to provide you with the best service at a value price. Hot breakfast items, a business center, guest laundry and workout facilities and our amazing staff are all here to serve you with a smile and pride in a job well... More

Highland, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 29, 2013

Great hotel. Very clean. Nice and friendly staff from the front desk to cleaning crew. The breakfast was hot and always kept maintained. The location of this hotel is convenient to restaurants and shopping. Would definitely stay again.

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
May 2, 2013

Short and oh so sweet! It doesn’t take a novel to say a whole lot and what you have said here speaks volumes. In your six sentences you have touched on almost every major concern for today’s traveler. Cleanliness, friendliness, attention to details, location, and your commitment to return based on the great services that we provide. You have said... More

Roxboro, North Carolina
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 15, 2013

Very nice, clean, well furnished/equipped hotel within minutes from most all Charlotte major event sites. Far enough outside downtown proper to ease some of the traffic issues. On Independence Blvd--major thoroughfare to access down town. Good variety of restaurants within 5 minutes (Bonefish Grill to TX Steakhouse). Two queen room spacious, fridge and microwave, coffee maker. Nice free breakfast with... More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
April 17, 2013

Endorsements like this can’t be beat! One of our major goals is to provide guests with that “down home southern charm” while being only minutes away from all the action of Uptown Charlotte. Our location provides the access that is so important when visiting a major metropolitan area and our staff provides the service and knowledge to assist you in... More

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2013

I have been staying at the QIS for 9 years, and it has been other brands but the consistency of the management team is always top notch. The breakfast they serve is always warm and fresh, eggs meat and waffles. I feel like I am coming home when I stay at the QIS.

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
April 15, 2013

The staff and management would like to thank you for the wonderful compliment and we strive to make your stays in the future just as top notch as the past. While some things stay the same there are changes as well. Different selections on the breakfast bar will satisfy the needs of today’s traveler. The next time you are in... More

Williamsville, New York
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 19, 2013

We were pleased with the clean, updated rooms, the friendly staff. Unfortunately the internet was down the night we stayed but that gave us a 'vacation' from our e-mails, lol. The breakfast was the standard continental fare but a slight cut above...coffee more tasty, larger pastries, more staff attention. Little things mean a lot and this staff does all the... More

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See 2 more reviews by Karen S for Matthews
CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
March 22, 2013

Thank you for taking the time to review our property. On rare occasions we do get those unexpected issues that are beyond the control of our staff and management…those lightning storms and high winds that play havoc with cable and internet, solar interference in cell phone service, and snow that keeps us in the house. In our industry it is... More

Bristol, Virginia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 5, 2013

I was extremely pleased with all aspects of my stay. I often stay in the Charlotte area, and this was the best value and most pleasant experience I have had. I will definitely return here. The staff was welcoming, gracious, and helpful. The room was very clean and comfortable. I especially enjoyed the continental breakfast, which offered a vast array... More

Was this review helpful? Yes 1
CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
March 8, 2013

Our staff would like to extend a special thank you to you as well. When the constant traveler to our area has not only seen so many great aspects of our property, but also voices that they will return again, it tells us we are providing guest services the right way. You have many options in the area for lodging... More

Asheville, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 15, 2013

This hotel is one of the best hotel values in the Charlotte, NC area. While it is a bit out of the way, off 485, about a mile on 74 East, it is a great accomodation at a very good price. The place is very clean and the staff is as friendly as you will find anywhere. Very well trained... More

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CMichaelYates, General Manager at Quality Inn & Suites, responded to this review
February 20, 2013

Value goes hand in hand with Quality Inn & Suites of Matthews and our management and staff would like to take this time to thank you for noticing. Through the endorsement of our guests, business that visits us repeatedly, and reviews by the constant traveler we are able to gage our progress. There is not much that we can say... More

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Additional Information about Quality Inn & Suites

Also Known As:
Quality Inn And Suites
Quality Hotel
Quality Hotel Matthews
Holiday Inn Matthews
Matthews Holiday Inn
Address: 13470 East Independence Blvd, Matthews, NC 28105
Region: United States > North Carolina > Matthews
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Matthews
#3 Family Hotels in Matthews
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Quality Inn & Suites® hotel offers outstanding southern hospitality combined with a twist of great value. This Matthews, NC hotel is just minutes from many attractions and the neighboring towns of Charlotte and Monroe that offer countless things to see and do. ... more   less 
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