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Quality Inn & Suites

Certificate of Excellence
2.5 of 5
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13470 E Independence Blvd, Matthews, NC 28105
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Quality Inn & Suites
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Ranked #1 of 12 Hotels in Matthews
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Meire S Rahway, New Jersey
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122 reviews from our community

Traveler rating
    86
    22
    5
    4
    5
See reviews for
41
20
10
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (122)
  • Mar-May only
    (40)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (29)
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Rahway, New Jersey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Excelent place to stay,, The staff is awensome and very friendly,, The room is very clean and have everything we need for a good time. The breakfest is very good We hope to be back soon. Thanks for a good care with my family.

Review collected in partnership with this hotel

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Chesterfield, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

The staff at this hotel was exceptionally nice and friendly. The room was clean and well layed out. My fiance and I enjoyed a relaxing evening away at this hotel. It is close to all shopping and entertainment venues. Kenyatta was very helpful at the front desk, and we hope she is there the next time we visit!!!

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Panama City, Florida
1 review
5 of 5 stars Reviewed 1 week ago

The staff was very nice and the place looked very clean. The room was clean however smelled of a smoker. Breakfast was adequate, Joined the Choice hotels reward program earlier in the year. I was surprised to receive a goody bag with chips, water, cookies at check in. Certainly wasn't expecting that kind of service from a perceived budget hotel.

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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

The quality inn is a very nice tidy hotel they guy behind the counter welcome us with open arms. I really enjoyed how soft the bed was we slept like babies I can't wait to go back and stay again thank for the good time Andre

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1 review
5 of 5 stars Reviewed 2 weeks ago

the rooms are always exceptionally clean the staff is always willing to help with any Needs and it's quiet. I like the location because it's right off the highway easy access to Mint Hill Matthews Indian Trail Monroe Balantyne and PineVille as well as all the major hospitals.

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MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Adam14922, I thank you for your comment on TripAdvisor. My team and I are glad to hear that you enjoyed your stay at the Quality Inn & Suites. We are pleased to hear that your room was up to your satisfaction and we were convenient to the businesses you needed to be near. Once again we thank you for... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Had a bit of a mishap with the phone charging me for state to state calling... Being im not from this country i felt like it should've been thoroughly explained i thought long distance was referring to out of country not state... But Great customer service from kenyetta!!! She goes above and beyond to make sure u enjoy ur stay.... More 

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MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear SariyaSky, I thank you for your comment on TripAdvisor. I apologize that the different types of phone charges weren’t explained to you better. I will definitely let my staff know that we need to explain the phone charges better to our guest so there won’t be any confusion. I am pleased to hear that Kenyetta provided you with great... More 

Monroe, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

great motel close to restaurants and interstate for getting around. the rooms with hot tub are really nice and worth the extra for it. Staff has always been friendly stayed here a lot. You are only 20 minutes from downtown Charlotte or Monroe.

Review collected in partnership with this hotel

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MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear X389SPjamesr, I thank you for your comment on TripAdvisor. It was a pleasure to have you as our guest. My team joins me in saying thank you for your kind words regarding your experience at the Quality Inn & Suites. We are pleased to hear that you enjoyed your stay with us and were able to stay in our... More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It wasn't the best stay. However I will give them another try next month. No microwave or fridge in my room, even though my rsv, said that it was. I was not told that prior to unloading in the second building on the 3rd floor. Was not offered to be moved even after I informed FD that I had meds... More 

Review collected in partnership with this hotel

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MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Sunnydayz G, I thank you for your comment on TripAdvisor. I sincerely apologize that you didn’t enjoy your stay with us. I sent you a private message with my contact information in hopes that you will contact me directly so I can learn exactly what happened during your stay and your reservation details. I know that a few of... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

It was ok!! Staff was not friendly!! Had AAA. No discount!! I won't be back at that one. I stay in motels everynight when I'm not home. I choose quality inn first. But this one they was rude! I won't be back!!!!!

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MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Jayj48, I thank you for your comment on TripAdvisor. I sincerely apologize that we didn't meet your expectations. It concerns me deeply that my staff was not their friendliness to you while you stayed with us. I say this because anything less than GREAT customer service is not acceptable at the Quality Inn & Suites. I sent you a... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Very well kept hotel. Very friendly staff. Even gave me a nice snack bag for being part of the choice Hotels program. I'll certainly stay there again when in the area. Would certainly recommend staying there.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Ron S, I thank you for your comment on TripAdvisor. I am glad that you enjoyed your stay here at the Quality Inn & Suites. My team joins me in saying thank you for your kind words regarding your stay with us. We value all out guest here at the Quality Inn & Suites but we do tend to... More 

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