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Quality Inn & Suites

Certificate of Excellence
2.5 of 5
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13470 E Independence Blvd, Matthews, NC 28105
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Quality Inn & Suites
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Ranked #1 of 12 Hotels in Matthews
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Debbie P
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127 reviews from our community

Traveler rating
    89
    23
    5
    5
    5
See reviews for
43
21
10
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Poughkeepsie
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

The beds were OLD I woke up in pain. And that was the new section. The Hotel needs to connect the two sides. Having to leave the building in the morning to have breakfast was not good. Otherwise, the staff were so nice and the room was clean.

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Maddy C, I thank you for staying at the Quality Inn & Suites Matthews. I sincerely apologize that the mattress in your room was not as comfortable as you would prefer. While staying with us you did stay in a newer part of the hotel but the entire hotel was renovated only a couple of years ago with all... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We always stay here when our son is playing ball in this area. Very clean & reasonable! Staff is great! So if your kids happen to be playing @ Indian Trail, Carolina courts....look no further ! It's around the corner

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Debbie P, Thank you for your comment on TripAdvisor. We are pleased to hear that you enjoyed your stay at the Quality Inn & Suites. We thank you for being a frequent guest of ours when your son plays ball at the Carolina Courts that’s located right around the corner from us. Once again we thank you for your... More 

Evans, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed at this Quality Inn multiple times over the past five years and I've never been disappointed. The staff are always friendly and the rooms are always clean and well kept. The breakfast is excellent and the customer service is hands down, one of the best experiences you could hope to have while on the road. I normally... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Derek M, Thank you for your comment on TripAdvisor. My staff joins me and saying thank you for your kind words. We’re pleased to hear that every time you stay with us you have a positive experience, from the breakfast to the way you are treated by the staff. We take pride in the customer service we provide to... More 

Olathe
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The customer service with Kenyetta's smile and friendliness was the beginning of a great stay at QI. All the other staff members were very helpful. The place was clean and tidy with our room being perfect for a peaceful night of rest at the end of a busy day of activities. I would recommend this place to family and friends... More 

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Pene2013, Thank you for your comment on TripAdvisor. We’re so pleased to hear that you and your family enjoyed your stay with us! We will pass on you kind words to Kenyetta as well as the rest of our staff. From our family to yours, we thank you for staying at the Quality Inn & Suites Matthews. We hope... More 

Poughkeepsie, New York
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Although the bed is rather soft and I prefer a firmer mattress, it was comfortable. At least it wasn't one of those newer high pillow top ones that you need a step stool to get on it which all hotels nowadays seem to prefer. The room and shower was very good although being in a second floor room, you can... More 

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Poughzp, We thank you for taking the time to write a comment on TripAdvisor. We’re so happy that you choose to give our hotel a second chance and were pleased with your choice. Although the bed was not as firm as you would like, we are happy to hear that you weren’t uncomfortable. We apologize for the noise above... More 

Rahway, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excelent place to stay,, The staff is awensome and very friendly,, The room is very clean and have everything we need for a good time. The breakfest is very good We hope to be back soon. Thanks for a good care with my family.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Meire S, Thank you for taking the time to write a comment on TripAdvisor. We are so pleased that you and your family had a great stay at the Quality Inn & Suites Matthews. We thank you for staying with us and we hope that you will stay with us again in the future. Warmest regards, Michelle Reed General... More 

Chesterfield, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff at this hotel was exceptionally nice and friendly. The room was clean and well layed out. My fiance and I enjoyed a relaxing evening away at this hotel. It is close to all shopping and entertainment venues. Kenyatta was very helpful at the front desk, and we hope she is there the next time we visit!!!

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Diggskristy81, Thank you for taking the time to leave a review of your stay on TripAdvisor. We are happy to hear you had a relaxing stay and pleasant experience, not only with our staff, but with our hotel in general. I will definitely pass on your positive words to Kenyetta. We are also glad to hear that you were... More 

Panama City, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff was very nice and the place looked very clean. The room was clean however smelled of a smoker. Breakfast was adequate, Joined the Choice hotels reward program earlier in the year. I was surprised to receive a goody bag with chips, water, cookies at check in. Certainly wasn't expecting that kind of service from a perceived budget hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear TheBagelMaker, We are always appreciative of feedback from our guests, whether it is positive or negative, because both help us grow and improve. I apologize that you encountered any areas of our hotel that smelled like smoke during you stay. Thank you for deciding to join our Choice Privilege program. We look forward to your next visit with us... More 

Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The quality inn is a very nice tidy hotel they guy behind the counter welcome us with open arms. I really enjoyed how soft the bed was we slept like babies I can't wait to go back and stay again thank for the good time Andre

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Andre H, Thank you so much for taking the time to write a review of your stay with us. We’re very happy to hear that you liked out beds and that you had a positive staff experience! We look forward to having you as our guest again in the future. Warmest regards, Michelle Reed General Manager Quality Inn &... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

the rooms are always exceptionally clean the staff is always willing to help with any Needs and it's quiet. I like the location because it's right off the highway easy access to Mint Hill Matthews Indian Trail Monroe Balantyne and PineVille as well as all the major hospitals.

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Adam14922, I thank you for your comment on TripAdvisor. My team and I are glad to hear that you enjoyed your stay at the Quality Inn & Suites. We are pleased to hear that your room was up to your satisfaction and we were convenient to the businesses you needed to be near. Once again we thank you for... More 

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