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Quality Inn & Suites

Certificate of Excellence
2.5 of 5
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13470 E Independence Blvd, Matthews, NC 28105
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1 room 1 adult
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187 Reviews from our TripAdvisor Community

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Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a good enough place to stay. Evening manager was very very pleasant. However when we needed something we had to go to reception to pick it up. First night the toilet would not flush and they switched out room. One time our room was not cleaned and we were there for six nights. Bed was very soft and... More 

Helpful?
Thank Mes110
MiReed, Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to review our hotel and staff. We are pleased that you found our staff accommodating and apologize that we are not a full service hotel as we do not have anyone to deliver items to guest rooms. We take suggestions and criticisms seriously and will devote attention to the bedding that you... More 

Twin Cities, MN
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 3 weeks ago

While the hotel in general seemed to be in good condition and clean and the staff friendly, my room could have been much better. The tub faucet was missing caulk which allowed the pipe to move and made it difficult to turn the shower on, the overhead light in the bathroom had numerous dead insects in it and the bed... More 

Helpful?
Thank SRusher
MiReed, Manager at Quality Inn & Suites, responded to this review

Thank you for sharing your experiences during your stay with us, and we do appreciate the kind words about our staff! We most certainly take all suggestions under serious and careful consideration and are currently have our rooms undergoing a slight renovation and ask that you come and visit us again to take advantage of our continued progress! We look... More 

Durham, NC
2 reviews
1 of 5 stars Reviewed 4 weeks ago

The beds must be years old, my back hurts every time we stay here. I have to *ask* the housekeeping to vacuum and change the bed *with different sheets!* The parking lot is disgusting, clearly hasn't been cleaned in years. The dirt from my boots that came off in the stairwell two weeks ago from our last trip here is... More 

Helpful?
Thank servgod23
MiReed, Manager at Quality Inn & Suites, responded to this review

We appreciate your business and care for the concerns of all our guests. With that being said, we would like the opportunity to discuss these issues with you and make things right and acceptable for you. Please give us a call at 704-821-9800 and ask for Michelle or Jackie. Thank you. More 

Richmond, Virginia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 12, 2015

I stayed here for one night while visiting family nearby. The room and bathroom were spacious and clean. The bed and sheets were comfortable, but why oh why do hotels think that those half-sized couch pillows are acceptable as bed pillows!? Yes, they feel like bed pillows, but that's just annoying. I also wished that the room was updated with... More 

Helpful?
Thank morrisne03
MiReed, Manager at Quality Inn & Suites, responded to this review

Thank you for sharing your experiences during your stay with us, and we do appreciate the kind words about our hotel and staff! We work hard to ensure the comfort of our guests and will most certainly take all suggestions under serious and careful consideration. We ask that you come and visit us again to take advantage of our continued... More 

Charlotte, North Carolina
1 review
5 of 5 stars Reviewed December 2, 2015

I only have one complaint with a single staff member. Her name was Jackie. Her customer service skills leave a lot to be desired. I never saw her smile and her responses where always short boarding on rude. Engaging with her is awkward and uncomfortable. I have to wonder if she has any customer service experience at all. If not... More 

Helpful?
Thank Camay C
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Camacy C, Thank you for your response on TripAdvisor. I thank you for staying at the Quality Inn & Suites. I am glad that you had a pleasant experience overall while staying at the Quality Inn & Suites Matthews. We take pride in the customer service we provide to our guests and the customer service you experienced from one... More 

Los Lunas, New Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 24, 2015 via mobile

We recently stayed here for our trip to the Carolina Panthers football game. We had a wonderful stay. The breakfast offered a variety of selections. The room was very clean. The beds and pillows were very comfortable. We had no complaints and would definitely stay here again.

Helpful?
Thank moniqueramirez27
MiReed, Manager at Quality Inn & Suites, responded to this review

Thank you for sharing your experiences during your stay with us, and we do appreciate the kind words about our hotel and staff! We hope to see you again soon! More 

Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 21, 2015

A very bad experience. From bugs in room to lack of soap and towels. The manager was always on Conference call or too busy to be of any help. A real Dump. Roaches, short on towels, very little soap and unresponsive calls for help. Tired several times to get up with manager and she was always "going to get back... More 

Helpful?
1 Thank Ralph D
MiReed, Manager at Quality Inn & Suites, responded to this review

I apologize for the confusion of all the missed messages and the back and forth. I am also happy we were able to eventually speak and have such a pleasant conversation! I am a little confused by your comment because, per our conversation, your stay was fine. It was a matter of the left item not reaching you in a... More 

Wilson, North Carolina
1 review
5 of 5 stars Reviewed November 16, 2015

We were in town for business so we didn't stay in our room much but the room was very clean and comfortable. It was alot of people at the hotel but surprisingly we couldn't hear any noise through the night. Breakfast was a great bonus.The only small complain was that our key kicked us out our room at 8am and... More 

Helpful?
Thank Vincent W
MiReed, Manager at Quality Inn & Suites, responded to this review

Thank you so much for taking the time to share your experience with us! We strive to make all our guests feel welcome and comfortable. We are very happy that you found it to be just that and look forward to serving your hotel needs in the future! More 

North Royalton, Ohio
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed November 15, 2015 via mobile

We needed a place to stay while helping family move to area. It was clean, staff helpful, good location. We enjoyed the free breakfast too. Staff helped with tv not working, keys not working, and Melissa helped me to print my airline passes. They were all great! Will use this hotel when visiting again.

Helpful?
Thank marbear10
MiReed, Manager at Quality Inn & Suites, responded to this review

Thank you for sharing your experience with us during your stay. We appreciate and will pass on your kind words to our staff. They work very hard to make sure our guests are comfortable and well taken care of. We look forward to having you stay with us again! More 

Tuskegee, Alabama
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 6, 2015

When we arrived our names were on a board welcoming us by name and the lobby was very fresh smelling and we were very pleased to see our names on the board greeting us. The room was very nice and comfortable and we were satisfied. Also as we departed the breakfast was good and our names again was on the... More 

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Helpful?
Thank Tweetybird3
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Tweetybird3, Thank you for sharing your experiences during your stay with us, and we do appreciate the kind words about our hotel and staff! We hope to see you again soon! Michelle Reed General Manager Quality Inn and Suites Matthews More 

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