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Quality Inn & Suites

Certificate of Excellence
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13470 E Independence Blvd, Matthews, NC 28105
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Choice Privileges Points
Quality Inn & Suites
Best prices for: 1 room 1 guest
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Ranked #2 of 12 Hotels in Matthews
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
SariyaSky
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117 reviews from our community

Traveler rating
    81
    22
    5
    4
    5
See reviews for
41
17
10
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (117)
  • Mar-May only
    (35)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (29)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Had a bit of a mishap with the phone charging me for state to state calling... Being im not from this country i felt like it should've been thoroughly explained i thought long distance was referring to out of country not state... But Great customer service from kenyetta!!! She goes above and beyond to make sure u enjoy ur stay.... More 

Was this review helpful? Yes
Monroe, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

great motel close to restaurants and interstate for getting around. the rooms with hot tub are really nice and worth the extra for it. Staff has always been friendly stayed here a lot. You are only 20 minutes from downtown Charlotte or Monroe.

Review collected in partnership with this hotel

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear X389SPjamesr, I thank you for your comment on TripAdvisor. It was a pleasure to have you as our guest. My team joins me in saying thank you for your kind words regarding your experience at the Quality Inn & Suites. We are pleased to hear that you enjoyed your stay with us and were able to stay in our... More 

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It wasn't the best stay. However I will give them another try next month. No microwave or fridge in my room, even though my rsv, said that it was. I was not told that prior to unloading in the second building on the 3rd floor. Was not offered to be moved even after I informed FD that I had meds... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Sunnydayz G, I thank you for your comment on TripAdvisor. I sincerely apologize that you didn’t enjoy your stay with us. I sent you a private message with my contact information in hopes that you will contact me directly so I can learn exactly what happened during your stay and your reservation details. I know that a few of... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

It was ok!! Staff was not friendly!! Had AAA. No discount!! I won't be back at that one. I stay in motels everynight when I'm not home. I choose quality inn first. But this one they was rude! I won't be back!!!!!

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Jayj48, I thank you for your comment on TripAdvisor. I sincerely apologize that we didn't meet your expectations. It concerns me deeply that my staff was not their friendliness to you while you stayed with us. I say this because anything less than GREAT customer service is not acceptable at the Quality Inn & Suites. I sent you a... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very well kept hotel. Very friendly staff. Even gave me a nice snack bag for being part of the choice Hotels program. I'll certainly stay there again when in the area. Would certainly recommend staying there.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Ron S, I thank you for your comment on TripAdvisor. I am glad that you enjoyed your stay here at the Quality Inn & Suites. My team joins me in saying thank you for your kind words regarding your stay with us. We value all out guest here at the Quality Inn & Suites but we do tend to... More 

Senior Contributor
21 reviews 21 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came to NC for a wedding, so while our stay was brief, we thoroughly enjoyed it. The service was friendly and the room was clean. Breakfast was a bit disappointing, but what do you expect from a complimentary breakfast. All in all a comfortable and enjoyable stay. We would stay where again for sure!

Was this review helpful? Yes 2
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Mazlauren, I thank you for your comment on TripAdvisor. It was a pleasure to have you as our guest while you were in town attending a wedding. I am glad that overall you had a pleasant experience while staying at the Quality Inn & Suites. I am sincerely sorry that you didn’t enjoy our breakfast. The Quality Inn &... More 

Raleigh, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I travel here weekly and have never had a bad experience. Kenyatta at the front desk always takes good care of me. I would recommend this hotel for any kind of travel. They also have free wi fi and a good breakfast.

Was this review helpful? Yes 2
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Charlie L, I thank you for your comment on TripAdvisor. It was a pleasure to have you as our guest. My team joins me in saying thank you for your kind words regarding your experience while staying at the Quality Inn & Suites. Kenyetta wanted me to also let you know she thanks you for acknowledging her great customer... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had a terrible night, it was snowing and the roads were slushy I couldn't dare make it home to Anson County. I found this hotel and finally found a room after stopping at 3 others prior to. I had my 5 month old daughter with me and while I parked and got my bags the gentleman in the front... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Jamsion I, I thank you for your comment on TripAdvisor. My entire team joins me in saying thank you for your kind words. It was an absolute pleasure to have you and your little one as our guest. I know traveling on the roads in bad weather can be very overwhelming. We are glad that you were able to... More 

Mint Hill, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed for 4 days at this hotel. The staff was awesome, the breakfast was good, everything clean, and they went above and beyond while I was staying there. Everyone was so pleasant to deal with too!

Was this review helpful? Yes 2
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Heather W, I thank you for your comment on TripAdvisor. We thank you for staying at the Quality Inn & Suites Matthews. My entire team joins me and saying thank you for your comment on TripAdvisor and that we’re pleased we met all your expectations. We are pleased to hear that you enjoyed your stay from your actual hotel... More 

Franklin, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

the front desk agent Kenyetta was very kind and helpful. I received a great experience with her help and she made me feel at home. i highly recommend her customer service and will always stay at your hotel with such great service. the breakfast is great and convient and timely as well. my room is always nice and clean. The... More 

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Jason B, I thank you for your comment on TripAdvisor. It was an absolute pleasure to have you as our guest. Kenyetta wanted me to let you know that she appreciates your kind words and delighted that we met all your expectations. The rest of my team and myself also appreciate your kind words and thank you for staying... More 

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