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Quality Inn & Suites

Certificate of Excellence
2.5 of 5
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13470 E Independence Blvd, Matthews, NC 28105
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Ranked #2 of 12 Hotels in Matthews
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Teresa M Patrick Springs, VA
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138 reviews from our community

Traveler rating
    94
    27
    6
    6
    5
See reviews for
49
23
10
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (138)
  • Mar-May only
    (56)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (29)
All months
Patrick Springs, VA
1 review
5 of 5 stars Reviewed 2 days ago NEW

We really enjoyed our weekend getaway. All of the staff was courteous & helpful & friendly. The hotel was clean & well maintained. The stay was well worth the money. We plan on visiting again soon. Thanks!

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Portsmouth, Virginia
1 review
2 of 5 stars Reviewed 4 days ago NEW

We booked this hotel due to we got a great rate for the charlotte race weekend. I should have paid the money to stay at hampton inn. The hotel booked a large amount of either first year college students or high school seniors who acted like a bunch of idiots. Completely disrespectful, ignorant and the coaches / adults with them.... More 

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Springfield, Virginia
Top Contributor
268 reviews 268 reviews
72 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here two nights when the hotel we normally stay in while here was fully booked (it was a NASCAR race weekend). We were very pleasantly surprised. The staff at the front desk were exceptionally friendly and helpful (extra towels) and the breakfast was plentiful (standard Choice Hotels fare), We had some 20-somethings in the next room who were... More 

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Mohnton
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

good clean hotel with a very good staff. some of the guest staying at this location were inconsiderate and talking very load in the hall. i will say they stopped around 11:30 pm. of course this is not the fault of the hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Kg1007, I thank you for your comment on TripAdvisor. We thank you for choosing the Quality Inn & Suites Matthews. My team joins me and thanking you for your kind words. We are pleased to hear that you had a positive experience while staying with us. We sincerely apologize that other guest were inconsiderate and being loud while you... More 

Tallahassee, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

First stay here. I travel to charlotte several times a year for short 2 to 3 days trips. this was further out than I normally stay but was actually REALLY more convenient to downtown and the Myers Park area I needed to be in than I originally thought. I chose due to cost and reviews and put distance last. Was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Alice M, I thank you for your comment on TripAdvisor. We thank you for choosing the Quality Inn & Suites Matthews. My team joins me and thanking you for your kind words. It was a pleasure to have you as our guest. We are pleased to hear that we were convenient to the area that you needed to be... More 

Atlanta, Georgia
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed here on several occasions and always pleasant. Tiffany at the front desk is the most cheerful and helpful person I have met in a long timeThe grounds are well kept and clean.I am and would stay here again.

Review collected in partnership with this hotel

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MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Keith M, I thank you for your comment on TripAdvisor. We thank you for choosing the Quality Inn & Suites Matthews and for continuously allowing us to provide you hotel accommodations. It is always a pleasure to have you as our guest. I have shared your comments with Tiffany; she joins me and thanking you for your kind words.... More 

Atlanta
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall the hotel was updated and clean. housekeeping was very nice, quick, and did a great job. the front desk staff was very polite and informative. I liked the white board with all the new and departing guest at the front desk. I really felt special. My only complaints were the phone in my room didn't work, which was ok,... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Lacrystal d, I thank you for your comment on TripAdvisor. We thank you for choosing the Quality Inn & Suites Matthews. My team joins me and thanking you for your kind words. We are glad to hear that you thought our hotel was updated and clean and that we offered you great customer service. It gives us joy to... More 

Richmond Hill, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Great quality and the location is perfect as well. The breakfast was a disaster, they ran out of food and coffee and it was not refilled. Go for the great sleep and the room and if you want breakfast be the first at 630am.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Chris B, I thank you for your comment on TripAdvisor. We thank you for choosing the Quality Inn & Suites Matthews. My team and I our glad to hear that we were in a convenient location for you and that you slept well. We sincerely apologized that we failed to meet your expectations regarding our complimentary hot deluxe breakfast... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

The staff was very nice and accommodating. Was just a one stay and the rate was very affordable and the plus was a hot breakfast was included. Requested a late check out and they had no problem honoring that request. Will stay again!

Review collected in partnership with this hotel

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Royce P, We thank you for your comment on TripAdvisor. My team joins me and thanking you for your kind words. We are pleased to hear that you enjoyed your stay and that you were also able to enjoy our complimentary hot deluxe breakfast bar. We strive to provide excellent customer service, as well as affordable rates for all... More 

Chicago.Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

The Front Desk staff was awesome. Alicia and Kenyetta (sp) was one in a million. Loved the name on the welcome board. The breakfast and the room was good also. Very clean. Location was easy. Keep up the great work.

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Worldtraveler175, We thank you for taking your time to write a comment on TripAdvisor. My team joins me and thanking you for your kind words. Alicia and Kenyetta especially thank you for acknowledging the wonderful customer service they strive to provide to each and every guest. We are pleased that you liked our Welcome Board; we try to go... More 

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