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Quality Inn & Suites

Certificate of Excellence
2.5 of 5
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13470 E Independence Blvd, Matthews, NC 28105
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1 room 1 guest
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Quality Inn & Suites
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170 Reviews from our TripAdvisor Community

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Traveler rating
    114
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    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, Tennessee
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed yesterday NEW

After reading all of the great reviews, I was surprised that I was disappointed with my stay. I am hoping that I received a bad room and/or had really bad luck. The check in experience was fantastic; the receptionist was very friendly and helpful. The major issues were with the room itself. The TV did not work. I called the... More 

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Louisville
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

This Quality Inn is built in "motel style" which is ok. It is convenient for loading and unloading. The room was very quiet and spacious, well equipped with a nice large refrigerator and microwave. The shower was probably the best I have ever had in any hotel. Breakfast was nothing special, however. A nice place to stay at a reasonable... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear p_e_edmonds, Thank you for sharing the details of your experience staying with us. We also appreciate the kind words about the quality of our guest rooms and our friendly staff. That said, we also do take our guest concerns seriously and I am interested to learn what we could have done to make our breakfast experience meet your expectations.... More 

Selma, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff was very friendly and helpful. Room was clean, and a nice hot breakfast. I would have rated it a 5, but the weekend I stayed they were switching the cable over so there was no TV. That was very inconvenient. Everything else was great.

Review collected in partnership with this hotel

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MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear teekiya, Thank you very much for sharing your experience staying at Quality Inn and Suites Matthews! We also appreciate the kind words about our property and our staff. That said, we do also take our guests' concerns seriously. At the time of your stay, Time Warner Cable upgraded their programming from analog to all-digital, which required each television to... More 

Staunton, Virginia
1 review
3 of 5 stars Reviewed 2 weeks ago

The location is on a BUSY road. It was a feat to go anywhere, although there is every food chain and every retail store close by. We came in on a Thursday for a family wedding and were told that the TV would have only HBO until Friday morning as they were changing to a new company. By Saturday night... More 

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MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear SQU2015, Thank you very much for sharing the details of your experience staying with us and we do appreciate the kind words regarding our staff! That said, we also take seriously any concerns expressed by our guests, and I do apologize for any inconvenience caused by the traffic at our location and the lack of cable tv selections. At... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Great service. Kenyatta was awesome. I called her Sunshine. Rooms were large, very clean and quiet. Would definetley stay there again. Good breakfast too, from cereals to eggs, hash browns and sausage.

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MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Valerie M, Thank you very much for sharing your experience with us and for the kind words about Kenyetta. She is the official Sunshine of Quality Inn and Suites, and I am glad she provided you with exceptional customer service. She is a real asset to the hotel, and we are grateful to have her. Thank you also for... More 

Fort Worth, Texas
1 review
2 of 5 stars Reviewed 2 weeks ago

When we checked into this hotel, we used ALL of our points we have accumulated over the years. As everyone knows, it takes a very long time to get enough points for the free room. The room was clean. The bed was comfortable. The refrigerator in the room worked. That's where the "working" stops. The TV did not have cable... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear gallohockey, Thank you very much for sharing the details of your stay with us, and I do apologize for the inconveniences you experienced. During the time of your visit, Time Warner Cable was upgrading their channels from analog programming to digital programming. The upgrade required that every subscriber acquire a digital adaptor. Although we ordered the adaptors in a... More 

Mount Olive, North Carolina
Level Contributor
113 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here recently for a weekend trip to Charlotte. The room was large and very comfortable. A hot breakfast was included with the stay and actually had hash browns, which is a rarity for many chain hotels. The staff was friendly, the internet connection speed was fast, the pool was clean, the parking was ample, and the room was... More 

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Stephen E, Thank you very much for sharing the details of your stay and for the kind words about our staff and breakfast menu. We do take guest feedback seriously and with that said, I have alerted my maintenance staff to check the status of electrical outlet connections in all guest rooms and to correct any loose connections they... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

my visit was very pleasant and Kenyetta did nothing but smile and welcome me with open arms. I will continue to frequent this hotel. It is very nice at breakfast and easy access to the main highway of 74. will not stay anywhere else when I visit. If you just want a getaway and not be bothered in any way... More 

Was this review helpful? Yes
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Mike M, Thank you very much for the kind words and for sharing the details of your stay with us at Quality Inn and Suites Matthews. We also appreciate your singling out Kenyetta for her down-home hospitality! She is a real asset to our hotel and I am glad you had the opportunity to experience her world-class customer service.... More 

SC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

booked 2 days and extended it to 4. Hotel staff were outstanding and went above and beyond to be helpful. Some of best service we have had in many years. Room large and clean. Pool small but adequate. Breakfast hot and good with variety. A little drive to Charlotte but not bad. We would definitely stay here again and for... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear revrick33, Thank you for sharing your experience with us, and we do appreciate your kind words about our staff and the great amenities here at Quality Inn and Suites Matthews! We hope you will return to see us very soon. Michelle Reed General Manager Quality Inn and Suites Matthews More 

Franklinville, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have been traveling to Matthews for work and I've been staying at the Quality Inn and Suits for about 9 weeks. The rooms are great and location is perfect for me. While I've been staying Kenyatta has been working with me to set up my reservations and making sure everything is set up the way I need it to... More 

Was this review helpful? Yes 1
MiReed, General Manager at Quality Inn & Suites, responded to this review

Dear Wendy B, Thank you very much for sharing the details of your stay with us! We also appreciate the kind words about Kenyetta, who gave you the world-class customer service she is known for by everyone who stays at the Quality Inn and Suites Matthews. She is a real asset to the hotel and I am glad she helped... More 

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