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Sleep Inn Matthews - Charlotte

2.0 of 5
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9900 Matthews Park Drive, Matthews, NC 28105
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1 room 1 guest
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Sleep Inn Matthews - Charlotte
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49 Reviews from our TripAdvisor Community

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Traveler rating
    16
    14
    6
    5
    8
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12
6
4
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • English first
  • Portuguese first
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    (49)
  • Mar-May only
    (21)
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    (6)
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Fort Pierce, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed for three nights in August of 2015. Arrived tired at 9:30 pm after a 13 hour drive, Check-in was quick, but the front desk woman who works that shift could work on being more personable. Not one "please" or "thank you", or even a smile, from her. Instead, it was "give me your credit card!". I'm a huge... More 

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Greensburg, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We liked everything about this hotel but the thin walls. I travel with earplugs and was okay, but my husband could hear the neighbor's television most of the night. Very powerful shower and comfortable beds. Nice selection of channels and strong Wifi. Decent continental breakfast but coffee wasn't good. In room coffee was actually better. Convenient to a variety of... More 

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Atlanta, Georgia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

room was clean, however breakfast was awful. I was traveling with my young daughter and best friend, we woke up for breakfast on our first morning, only to have to end up going out to get fresh breakfast. The cereal was stale, the milk was warm and every counter was nasty with wasted milk, muffin crumbs etc. the waffle machine... More 

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Matthews, North Carolina
1 review
1 of 5 stars Reviewed July 30, 2015

Never going to stay at this location again. As I was laying in bed going to sleep a person from the ajoining room was able to walk in my room because this door was left unlocked. I've never had this happen anywhere I've stayed before but I will always check to see if this door is locked from now on.... More 

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1 review
1 of 5 stars Reviewed July 19, 2015

There was people running up and down the hallway yelling all night. I called front desk and it took forever to get someone to answer. Also there was a dog across the room from us that was barking keeping us up.

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Ashland, Nebraska
2 reviews
2 of 5 stars Reviewed July 4, 2015

There was nothing major wrong, but enough little and not-so-little things that made the hotel experience sink as the weekend progressed. We did have to change rooms partway through our stay because the toilet seat was completely removed from the toilet and there was no maintenance staff to repair it. The little things: *2 shampoos, no conditioner; supplies were not... More 

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SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review

I apologize for the inconveniences. We have corrected the issues in the rooms. The shampoo, lotion and soap should have been refilled and we will address that with the new housekeeper. Our policy is not to touch beds when there are personal items since sometimes items get caught up in sheets and guests panic because they are missing. If there... More 

Charlotte, North Carolina
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 14, 2015 via mobile

Wonderful room, staff, location! I was in town for business and they are so close to downtown but in a great small town. The staff was so frienfly and took great care of me! I will most definitely be back!

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Charlotte, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 7, 2015

I booked a room with my husband at this sleep inn. The room were clean, the staff was friendly. I really enjoyed my stay it was peaceful and relaxing, except for my first night, I was awaken by outside noises, there were men in the hallway arguing and fighting, but it was dealt with the cops came and handled it.... More 

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matthews north carolina
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 21, 2015

My air conditioning unit blew earlier this week. I cam home form work to find that my home was a sweltering 88 degrees. The earliest I could get someone to look at the unit was the next day. At that point I decided to go and find a hotel for me and the family for the night to be able... More 

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Windsor
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 5, 2015

I checked in this past weekend (May 1-4) as I was attending the Carolina Rebellion at Charlotte Motor Speedway. I wanted to stay far enough away, yet be comfortable in my hotel. I often stay at Choice Hotels, and am usually at a "suites" complex. This was my first time staying at a Sleep Inn at all. I did research... More 

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