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Sleep Inn Matthews - Charlotte

2.0 of 5
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9900 Matthews Park Drive, Matthews, NC 28105
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Sleep Inn Matthews - Charlotte
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Ranked #7 of 12 Hotels in Matthews
A recent review
4 of 5 stars reviewed 4 days ago
pinetown6 Pinetown, North Carolina
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38 reviews from our community

Traveler rating
    13
    11
    4
    4
    6
See reviews for
7
3
4
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pinetown, North Carolina
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
251 helpful votes 251 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stay for a basketball tournament at Carolina Courts. The hotel was clean and the Staff very pleasant. Our room was very trendy and modern. loved the wall color. The shower's water pressure outstanding !! I didn't want to leave the shower. lol The hotel has Chick a Filet in front with Red lobster and a few other eateries around.... More 

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Atlanta, Georgia
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Room was clean and comfortable. The breakfast was good our only complaint is the air conditioning wasn't working as well as it should have been. Thanks for accommodating our needs when you were completely sold out!

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Winthrop, Maine
Top Contributor
120 reviews 120 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We found this to be a convenient stop on our way North. There is a Chic a filet within walking distance. Close by there are a wide variety of restaurants . Breakfast was warm, sausage, biscuits, and egg & cheese patty. Clean and comfortable. Handicap bathroom was not really accessible.

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Wabash, Indiana
1 review
5 of 5 stars Reviewed February 5, 2015

I've stayed with Sleep Inn many times and my experience has always been wonderful. The rooms are clean, the remodel with the modern decor is very tasteful and efficient.. Great lighting on the night stands! It's good for the business traveler or even for a vacation trip. I love to stop here and am always treated warmly by the staff.... More 

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Miami, Florida
1 review
2 of 5 stars Reviewed June 14, 2014

Everything in my mid-1990s decor room was dirty and/or damaged. Mold around shower door, hole in bedspread, hole in microwave oven door (?!), many stains on walls and furniture, hair sticking out of sink drain, etc. Awful, grainy, snowy TV picture. Sketchy people hanging around the lobby, parking lot, & hallways. Work trucks and trucks towing trailers took up most... More 

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SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review

Dear Ms. Fay, I am so sorry that you found your experience to be so bad. That is not a normal occurence for our guests. While the rooms are dated, we are actually getting ready to start our total room renovation that will be completed by the end of December 2014. I did not see any record of complaint from... More 

Valdosta, GA
2 reviews
4 of 5 stars Reviewed May 18, 2014

I came to Charlotte for a graduation and decided to stay here for one night. The room is standard, the bathroom is tiny and there's no lamps on the nightstand. The lights are on the ceiling against the wall which it took me awhile to figure out. There was a fridge, a microwave, and a safe. The staff was very... More 

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SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review

Thank you for your review! We are scheduled to undergo a complete renovation of all of our sleeping rooms by the end of 2014. Although the size of the room will not change, we are replacing and upgrading the lighting, furniture, and bedding. We hope you will come back and visit us to see our changes! More 

Mooresville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2014

This was one of my favorite hotel stays because of the friendly and courteous staff. Not only was my check in fast but I had a good night sleep on their comfortable beds. The location was great and close to many restaurants! I would recommend this hotel over any other one anytime!

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SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review

Thank you for your great review! The staff here at the Sleep Inn is really focused on serving our guests and we are always happy to hear feedback from you. We look forward to serving you again! More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 1, 2014

This was one of the best hotel experiences I have had! This was my second time here and both times the staff was great, the room was extremely clean and had everything I needed, and the location was perfect! I will definitely stay here each time I return.

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2014

I stayed at this hotel for a business trip. I liked that the hotel has a business center which made it very easy for me to prepare my presentation. FREE WI-FI!!! The customer service was superb! Everytime I made a call to the front desk, the agent answered with a smile. If I am ever come back to Charlotte, I... More 

Review collected in partnership with this hotel

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SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review

Thank you for your great review! We strive to make every guest experience a wonderful one. Please come back and see us again, we look forward to your visit! More 

Asheville, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2014

I want to take a moment to say thank you to the attentive and super friendly staff at the Sleep Inn in Matthews. They are what made my stay perfect. I was greeted with a smile by Megan who made me feel like I was a VIP and was more than happy to answer all my questions about the area.... More 

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SleepInnGM, General Manager at Sleep Inn Matthews - Charlotte, responded to this review

Thank you Addie, for your excellent review! We enjoyed serving you. I will definitely relay your comments to the employees mentioned. We look forward to your next visit! More 

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