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All 12 Matthews hotels

Sleep Inn Matthews

2.0 of 5 Hotel   |   9900 Matthews Park Drive, Matthews, NC 28105
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58%
Ranked #7 of 12 Hotels in Matthews
A recent review
4 of 5 stars Reviewed May 18, 2014
munchkin322 Valdosta, GA
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34 reviews from our community

Traveler rating
    12
    8
    4
    4
    6
See reviews for
5
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Miami, Florida
1 review
2 of 5 stars Reviewed June 14, 2014

Everything in my mid-1990s decor room was dirty and/or damaged. Mold around shower door, hole in bedspread, hole in microwave oven door (?!), many stains on walls and furniture, hair sticking out of sink drain, etc. Awful, grainy, snowy TV picture. Sketchy people hanging around the lobby, parking lot, & hallways. Work trucks and trucks towing trailers took up most... More

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SleepInnGM, General Manager at Sleep Inn Matthews, responded to this review

Dear Ms. Fay, I am so sorry that you found your experience to be so bad. That is not a normal occurence for our guests. While the rooms are dated, we are actually getting ready to start our total room renovation that will be completed by the end of December 2014. I did not see any record of complaint from... More

Valdosta, GA
1 review
4 of 5 stars Reviewed May 18, 2014

I came to Charlotte for a graduation and decided to stay here for one night. The room is standard, the bathroom is tiny and there's no lamps on the nightstand. The lights are on the ceiling against the wall which it took me awhile to figure out. There was a fridge, a microwave, and a safe. The staff was very... More

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SleepInnGM, General Manager at Sleep Inn Matthews, responded to this review

Thank you for your review! We are scheduled to undergo a complete renovation of all of our sleeping rooms by the end of 2014. Although the size of the room will not change, we are replacing and upgrading the lighting, furniture, and bedding. We hope you will come back and visit us to see our changes! More

Mooresville, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2014

This was one of my favorite hotel stays because of the friendly and courteous staff. Not only was my check in fast but I had a good night sleep on their comfortable beds. The location was great and close to many restaurants! I would recommend this hotel over any other one anytime!

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Was this review helpful? Yes 1
SleepInnGM, General Manager at Sleep Inn Matthews, responded to this review

Thank you for your great review! The staff here at the Sleep Inn is really focused on serving our guests and we are always happy to hear feedback from you. We look forward to serving you again! More

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 1, 2014

This was one of the best hotel experiences I have had! This was my second time here and both times the staff was great, the room was extremely clean and had everything I needed, and the location was perfect! I will definitely stay here each time I return.

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2014

I stayed at this hotel for a business trip. I liked that the hotel has a business center which made it very easy for me to prepare my presentation. FREE WI-FI!!! The customer service was superb! Everytime I made a call to the front desk, the agent answered with a smile. If I am ever come back to Charlotte, I... More

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SleepInnGM, General Manager at Sleep Inn Matthews, responded to this review

Thank you for your great review! We strive to make every guest experience a wonderful one. Please come back and see us again, we look forward to your visit! More

Asheville, North Carolina
2 reviews
5 of 5 stars Reviewed March 25, 2014

I want to take a moment to say thank you to the attentive and super friendly staff at the Sleep Inn in Matthews. They are what made my stay perfect. I was greeted with a smile by Megan who made me feel like I was a VIP and was more than happy to answer all my questions about the area.... More

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SleepInnGM, General Manager at Sleep Inn Matthews, responded to this review

Thank you Addie, for your excellent review! We enjoyed serving you. I will definitely relay your comments to the employees mentioned. We look forward to your next visit! More

Richmond, Texas
2 reviews
5 of 5 stars Reviewed March 25, 2014

Its well worth the money because its a midpoint of entire charlotte, people seemed nice. Its right close to the road, traffic is not an issue comparetively to the highway business traffic. We went for a concert and stayed there...food was alright. The room was comfortable, newly renovated one of the better Sleep Inns.

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SleepInnGM, General Manager at Sleep Inn Matthews, responded to this review

Thank you for your kind words. We look forward to a return visit from you soon! More

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2014 via mobile

Recommend them over other places in univ area..we went to Charlotte for a week for a conference in uptown, loved the stay..very friendly staff and clean contemporary style hotel from breakfast, fitness room to hot tub...loved it! Will be booking my summer stay soon!!!!!

Was this review helpful? Yes 1
SleepInnGM, General Manager at Sleep Inn Matthews, responded to this review

Thank you for your kind words! Come back and visit again soon! More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2014 via mobile

I recently stayed at this Sleep Inn and really enjoyed my stay with my wife. We felt welcomed and safe during our stay. Really liked the location near all the nice restaurants. They have new Longhorn in walking distance which was amazing. Definitely recommend this place over the ones I've stayed while visiting this area as I come to Charlotte... More

Was this review helpful? Yes 1
SleepInnGM, General Manager at Sleep Inn Matthews, responded to this review

Thank you for your response! We look forward to seeing you again soon! More

Madison, Mississippi
Top Contributor
69 reviews 69 reviews
22 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 23, 2014

Stayed here for a weekend business training that was at another nearby hotel. I had two rooms on different floors for myself and others attending the training. Neither room AC worked well, one not really at all. TVs were fuzzy like they were running bootleg cable. Breakfast was never stocked appropriately. Had to beg to get service. Stay somewhere else... More

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SleepInnGM, General Manager at Sleep Inn Matthews, responded to this review

I am very sorry for your experience this weekend. As you know, we were full on the first night of your stay and did not have a location to move you to to correct the TV and AC issue. I am not sure why that was not addressed the second night but I will definitely find out and correct the... More

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Additional Information about Sleep Inn Matthews

Address: 9900 Matthews Park Drive, Matthews, NC 28105
Phone Number:
Location: United States > North Carolina > Matthews
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn Matthews 2*
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Also Known As:
Matthews Sleep Inn

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