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All 2 Mars Hill hotels

Comfort Inn

2.5 of 5 Hotel   |   167 J.F. Robinson Lane, Mars Hill, NC 28754
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79%
Ranked #1 of 2 hotels in Mars Hill
Certificate of Excellence 2013
A recent review
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83 people have reviewed this hotel

Traveler rating
    50
    16
    9
    0
    8
See reviews for
40
18
3
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Marshall, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Did I mention customer service? All the staff we encountered were awesome. Very friendly and accommodating. We had to stay about 3 weeks at Comfort Inn, Mars Hill due to our apartment being flooded. They were very accommodating when our stay kept getting extended week by week. When they were booked, they seemed to be able to perform magic tricks... More

Was this review helpful? Yes
Vinod P, Manager at Comfort Inn, responded to this review

Thank you so much for your wonderful review. We were so happy to have met you all, and it was our pleasure to host you while you were dealing with difficult circumstances. Our staff is committed to providing each guest with top customer service. Thank you again for recognizing that. We look forward to serving you again really soon!!! More

Bradenton, Florida
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

We started with a 2 night stay, as we were visiting my father who is living at the nearby nursing home. The first night was great. The following morning, we received word that highway 25 to Gatlinburg, were we would be heading was being closed for snow early in the morning. We went to the front desk to advise the... More

Was this review helpful? Yes
Vinod P, Manager at Comfort Inn, responded to this review

Thank you so much for taking the time to give us your feedback. I apologize for any confusion when you checked out. At our property, we pride ourselves with excellent customer service and treat all of our guests reasonably and fairly. After investigating your complaint, we realized that you had checked out at 4:30 pm and our checkout time is... More

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago

We have been staying here since our daughter decided to attend Mars Hill University last year. There have been so many wonderful improvements since the first time we stayed. The staff is excellent and friendly. Nathan remembers us every time and always makes sure to check once we are settled in to ensure we have everything we need and the... More

Was this review helpful? Yes
Vinod P, Manager at Comfort Inn, responded to this review

We are so glad that you enjoyed your stay with us. We always appreciate guests that ake the time to give us feedback. Our staff always enjoys your visits with us as we do each Mars Hill University parent. We look forward to hosting you again soon!!!! More

Schnecksville, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

We stay at this Comfort Inn when ever we visit our son who attends MHU. One of the main reasons we also stay here is because of Nathan who works at the front desk and seriously cares about his customers and has gone above and beyond the call of duty to make sure we had a room and a great... More

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Vinod P, Manager at Comfort Inn, responded to this review

Thank you so much for taking the time to write such a wonderful review. Our staff takes pride in offering the best customer service experience to each guest. We always feel privileged to serve Mars Hill University parents. We cannot wait until your next visit!!!! More

Conway, South Carolina
1 review
5 of 5 stars Reviewed March 11, 2014

We ended up at this Comfort Inn at the last minute by accident. We reserved a house at Wolf Laurel and when we arrived we discovered serious water problems. We had to find a place to stay at 10:30PM on a Friday night. As soon as we arrived, I knew this was a great place. Nathan rearranged some reservations to... More

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Vinod P, Manager at Comfort Inn, responded to this review

Thank you for your wonderful review!! Our staff is dedicated to providing an optimum customer service experience to each guest. We are so happy that you recognize that committment. We are always pleased to serve guests from the Wolf Ridge Ski Resort. We look forward to hosting you again really soon!!! More

Elkin, North Carolina
1 review
5 of 5 stars Reviewed February 8, 2014

I've stayed at this Comfort Inn every year in February to attend a Choral festival at the University. It's always clean and neat but the recent updates to the entire property bring it into the modern era. New furniture, carpets, flat-screen tv, and lounge area a welcome addition. I would recommend it highly.

Was this review helpful? Yes
Vinod P, Manager at Comfort Inn, responded to this review

Thank you for your wonderful review. We have worked extremely hard over the past year to update the property for our guests. We are always excited to host our regular and new guests that attend the choral festival at Mars Hill University. It is always a great event, and we are fortunate to be a part of it. We cannot... More

Charlotte, North Carolina
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 22, 2014

Room was nice, staff was helpful, and the breakfast was good. Much nicer than other Comfort Inn's that I have stayed at previously. Would return! Also in good proximity to skiing. Rooms were quiet, didn't hear anyone. Located close to restaurant/grocery/CVS

Was this review helpful? Yes
Vinod P, Manager at Comfort Inn, responded to this review

We appreciate your wonderful review!! It is nice to hear one of our guests speak about the assortment of local resaurants that our town has to offer. We are always honored to host the avid skiers visiting Wolf Ridge Ski Resort. Our staff works hard to offer the best experience possible to all of our guests. We cannot wait to... More

Bradenton, Florida, United States
2 reviews
5 of 5 stars Reviewed December 31, 2013

I stay at this hotel every time I come to visit family. Each time I come they have made new improvements. The staff is very friendly and helpful especially Michelle and Nathan. The housekeepers do a great job. Gabby always makes sure that I have what I need for my room. The owners are very gracious. I always look forward... More

Was this review helpful? Yes
Vinod P, Manager at Comfort Inn, responded to this review

Thank you so much for your excellent review. We enjoy you and your family each time that you stay!!! Our staff works extremely hard to ensure that each guest is comfortable and has a great experience at our property. We look forward to seeing you and your family very soon!!!! More

Swansboro, North Carolina
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2013

I was attending a baseball camp at Mars Hill University with my son. I had considered staying closer to Asheville to save a little money per night. I am glad we chose to stay here. Very clean rooms and knowledgeable, friendly staff. Nathan was VERY helpful to us with providing directions and resolving an issue with our locked room door.... More

Was this review helpful? Yes
Vinod P, Manager at Comfort Inn, responded to this review

Thank you so much for your wonderful review. Our staff takes pride in treating our guests with an optimum customer service experience. They are extremely knoweldgeable about the area and love to make recommendations about the unknown jewels in our community. We look forward to your next stay with us!!!! More

Edison, New Jersey
1 review
5 of 5 stars Reviewed November 7, 2013

I loved staying there. It was an awesome experience. Cleanliness, room service, breakfast & staff's hospitality was very much loving. We have been out tootling around the mountains of NC, looking at the beautiful leaves. We got on the interstate I-26, just so we could find a place for the night. We have always had good experience at "Choice Family... More

Was this review helpful? Yes
Vinod P, Manager at Comfort Inn, responded to this review

We appreciate you taking the time to write such a wonderful review!! The views from our hotel of the mountains are quite breath taking. That is one of the reasons I chose to work at this hotel. We have a great staff who takes pride in the hotel and the service that they provide our guests. Each staff member stays... More

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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel Mars Hill
Comfort Hotel
Comfort Inn Mars Hill
Mars Hill Comfort Inn
Address: 167 J.F. Robinson Lane, Mars Hill, NC 28754
Phone Number:
Location: United States > North Carolina > Mars Hill
Amenities:
Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Mars Hill
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
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