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All 5 Marion hotels

Comfort Inn

2.0 of 5 Hotel   |   178 Highway 70 West, 221 Bypass & Hwy 70, Marion, NC 28752
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Ranked #2 of 5 Hotels in Marion
A recent review
3 of 5 stars reviewed 2 weeks ago
JROHernando Hernando, MS
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58 reviews from our community

Traveler rating
    21
    16
    10
    2
    9
See reviews for
15
13
5
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raleigh, North Carolina
1 review
1 of 5 stars Reviewed 6 days ago NEW

This is by far the worst hotel in the western part of the state of NC. I write this review in hopes that others will STAY AWAY from this place. They will double bill your credit card and then refuse to credit the additional amount. I made a reservation and they said that I was supposed to stay the night... More

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Hernando, MS
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our stay was satisfactory, room was good, nice looking facility, a little challenging to find/get too. Pretty much what you expect in conveniences. Probably the main factor in evaluating was the personnel. None of the 3-4 clerks we dealt with were rude-just not very interested in their clients. The cost was la little higher than average and this is hard... More

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ManagerNC844, Front Office Manager at Comfort Inn, responded to this review

Thank you for writing a review based on your stay at the Comfort Inn in Marion NC. We noticed that you encountered poor customer service and we want you to know that this will be brought to the proper department for review. We do hope that you will understand that this will be an isolated issue and hope that you... More

Huntsville, Alabama
Top Contributor
395 reviews 395 reviews
261 hotel reviews
184 helpful votes 184 helpful votes
3 of 5 stars Reviewed October 17, 2014

Check in was quick and efficient. They have a popcorn machine in the lobby and they had fresh popcorn available. The hotel is two floors with an elevator at one end. It is a long walk down a hall to some of the rooms. Our king bedded room was large and comfortable. There was a desk and an easy chair... More

Was this review helpful? Yes 2
ManagerNC844, Front Office Manager at Comfort Inn, responded to this review

Thank you for posting a review aobut the Comfort Inn in Marion NC. We read that your stay was pleasant but had some concerns about a few things. In regards to the tv in the rooms, those are new and part of the upgrades that were done to the hotel this past year as well as the entire bedding and... More

NC
Top Contributor
64 reviews 64 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed October 12, 2014

Definitely not worth the $170 a night. We weren't given our discount because "he isn't willing this weekend", (not sure who HE is) but while we were standing there checking in, the clerk gave the AAA discount to another guest reserving on the phone checking in late the same day. I wonder if they would have it stripped away when... More

Was this review helpful? Yes 1
ManagerNC844, Front Office Manager at Comfort Inn, responded to this review

Thank you for posting your review regarding your stay here at the Comfort Inn in Marion, NC. We provide lodging to many guests through the year. Due to it being the busy season during your stay the hotels in all locations will adjust rates accordingly to their own accords. If you booked through another site for your stay you were... More

Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 10, 2014

By far the worst run Comfort Inn I've ever visited. The room had very obviously been smoked in, even though it was sold as a nonsmoking room. I smelled it at soon as I walked in the door. The clerk at the front desk said there weren't any other rooms except a suite and that her supervisor would be angry... More

Was this review helpful? Yes 2
ManagerNC844, Front Office Manager at Comfort Inn, responded to this review

First let me thank you for your review/feedback regarding your stay and experience at the Comfort Inn. Each guest we encounter on a daily basis has various experiences and issues. We work hard to make sure that each guest is accomodated the best we can. Our rooms are cleaned daily and to have a non-smoking room smoked in is not... More

Wingate, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 14, 2014

My g'son " Patch " and I had a memorable stay at the very clean Comfort Inn in Marion NC this past weekend. The only soiled area I noticed was a few pieces of popcorn in the hallway, but hey, it was popped on the spot and free to guests, and cleaned up by morning. Believe me, the 6 yr.... More

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ManagerNC844, Front Office Manager at Comfort Inn, responded to this review

Dear guest, Thank you for posting a review regarding your stay here at the Comfort Inn in Marion,NC. You mentioned that during your stay that the popcorn was great, especially for your grandson, and that the staff was wonderful throughout your stay. This information will be shared with all staff as continued positive feedback about the service they provide to... More

New Bern, NC
Contributor
15 reviews 15 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 6, 2014

Hotel was fairly easy to find being 6 miles from the Interstate, but the driveway is located behind a vacant building (almost thought the vacant building was the hotel lobby!) and a Taco Bell. Sonic & KFC within walking distance. I don't think the lady checking us in, who was also the lady checking us out the next morning, smiled... More

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ManagerNC844, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to post a review regarding your stay here at the Comfort Inn in Marion, NC. We do apologize for the inconvenience with the entrance to the hotel. This is the only entrance that we are allowed to have for the hotel due to the location we are at. The concern you have with the... More

Saint Louis, Missouri
Top Contributor
100 reviews 100 reviews
41 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 5, 2014

This is an average Comfort Inn. Their signage on the road (70) in "front" of the building is difficult to see at night. It isn't lit and the hotel is behind a vacant building and between two fast food restaurants--so difficult to see it. If I owned this Comfort Inn, I'd do something about the drive to enter the hotel... More

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ManagerNC844, Front Office Manager at Comfort Inn, responded to this review

Thank you for your review !! We appreciate and value all postings and we would like to apologize for any inconvenience you may have had regarding the entrance to the hotel. We are only allowed the one entrance due to our location. It was a long journey in completing our remodeling and hope that everyone will be able to stay... More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 30, 2014

I called from the highway as we were approaching Marion to reserve a room. I spoke with Gloria on the phone and she was very helpful. Once we arrived at the hotel, she was able to recommend a place for dinner. Our room was sparkling clean, comfortable bed, and spacious. Breakfast the following morning was very good, too. We didn't... More

Was this review helpful? Yes
ManagerNC844, Front Office Manager at Comfort Inn, responded to this review

Thank you for your review and how wonderful your stay was here at the Comfort Inn. I will be pleased to let our staff member know that she was very helpful in providing you with all your needs. This shows us that our staff is doing all that we can for each and every guest that stays here at the... More

Senior Contributor
36 reviews 36 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 29, 2014

The thing about Comfort Inn's in general is consistency. Nothing spectacular, but I have never had a bad experience either. The rooms are comfortable and clean, service is good, pools generally nice, and complimentary breakfast s good. Consistency is a good thing when one is on a road trio and doesn't want any "surprises" at the end of a long... More

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ManagerNC844, Front Office Manager at Comfort Inn, responded to this review

Thank you for taking the time to post a review about your stay. We value the information each guest provides and use these as learning tools to continue providing great service and to improve where needed. Again we thank you for your review. More

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Additional Information about Comfort Inn

Address: 178 Highway 70 West, 221 Bypass & Hwy 70, Marion, NC 28752
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Marion
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 56
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Also Known As:
Comfort Inn Marion
Marion Comfort Inn

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