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BEST WESTERN Mountainbrook Inn Hotel, Maggie Valley

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BEST WESTERN Mountainbrook Inn

3811 Soco Rd Hwy 19, P.O. Box 565, Maggie Valley, NC 28751-0565
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BEST WESTERN Mountainbrook Inn
26 traveler photos
Ranked #10 of 26 hotels in Maggie Valley
4.0 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveler rating
    29
    30
    11
    2
    4
Date Rating
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“A hotel fee switch during a family emergency”
1 of 5 stars Reviewed May 5, 2013 via mobile

I was very disappointed with this stay. My family have stayed here many times and had a good experience. We were called up to Maggie Valley because my mother was admitted to the hospice hospital. When we checked in we were given a price for the 3 days we reserved. We called prior to our original checkout and told Courtney... More

Was this review helpful? Yes
cougar00, Front Office Manager at BEST WESTERN Mountainbrook Inn, responded to this review
May 6, 2013

Dear AprilB1216, I'm concerned about the problem you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to... More

Port Saint Lucie, Florida, Usa
1 review
“Excellent week-end gateway”
5 of 5 stars Reviewed April 19, 2013

We are going to this place since 2009 and we always stays at the room 225, we call that room our apartment in the mountains, we are from florida and we like to go there to cool down. That place is fantastic, the view is exceptionel, it is very clean all the time, David that was working there make us... More

Was this review helpful? Yes

Review collected in partnership with Best Western

cougar00, Front Office Manager at BEST WESTERN Mountainbrook Inn, responded to this review
April 23, 2013

Thank you very much! We are happy to hear about your stays at our Best Western. I will be sure to tell David about your kind comments. Looking forward to serving you again in the future. I will be calling you shortly about your reservation next month. Take care, Twinkle P. - Front Desk Manager More

Townsend, Tennessee
Contributor
18 reviews 18 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Worth the price?”
3 of 5 stars Reviewed April 4, 2013

I read that this hotel having newly renovated rooms. I'm not sure what that means. The hotel is obviously older -- not a bad thing at all! Having a real double sash window to open is nice, but I'm not sure that ours was one of the newly renovated rooms. However, while the hotel is touted as being completely non-smoking,... More

Was this review helpful? Yes
cougar00, Front Office Manager at BEST WESTERN Mountainbrook Inn, responded to this review
April 23, 2013

Thank you very much for completing a review on our hotel. I am upset to hear that your stay with us was not as expected. We take great pride in our guest service and the cleanliness of our hotel and we take all feedback very seriously. We want to do everything we can to make sure any issues you have... More

Columbus, Ohio, Usa
1 review
“Spring Break”
4 of 5 stars Reviewed April 4, 2013

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Review collected in partnership with Best Western

cougar00, Front Office Manager at BEST WESTERN Mountainbrook Inn, responded to this review
April 23, 2013

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Atlanta, Georgia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great hotel at a Great Price and Location!”
4 of 5 stars Reviewed April 3, 2013

The room we had was in the rear of the building and it was extremely quiet. The bed was the only issue I had with the room, it was too firm to me. The room was extremely clean. The alarm clock did not work correctly. The main reason I would be back to this particular hotel was they allowed me... More

Was this review helpful? Yes
cougar00, Front Office Manager at BEST WESTERN Mountainbrook Inn, responded to this review
April 23, 2013

Thank you very much for taking the time to write a review about your stay with us! It was our pleasure to make you feel at home with us. I will be sure to pass along your kind comments. Thank you again for sharing your experience and we look forward to seeing you again in the future! Twinkle P. Front... More

Mint Hill, North Carolina, Usa
1 review
“NOT AS ADVERTISED”
3 of 5 stars Reviewed March 20, 2013

hotel was advertised as being newly renovated. the renovation consisted of bandaids to cover up outdated room. most noticable was the shower curtain rod. it was new BUT the large holes left behind by the old one were not filled in.

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Review collected in partnership with Best Western

cougar00, Front Office Manager at BEST WESTERN Mountainbrook Inn, responded to this review
April 23, 2013

Thank you for your comments. We strive to provide clean, comfortable accommodations for all of our guests. We do have a maintenance staff on duty to ensure these problems are fixed. We are very sorry for the inconvenience and we appreciate the comments. Thank you for helping us with these areas of opportunity. Twinkle P. Front Desk Manager More

Winston Salem, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great location, great hotel, great price!”
5 of 5 stars Reviewed March 13, 2013

My husband and I checked in around 5:30pm on March 8, 2013. I believe the front desk associates name was Sabrina. She was very friendly, and informative. She gave several options for dinner, several with coupons. The hotel itself is under renovations. We stayed in a newly renovated room, that was great. Very clean, and comfortable beds. Free wifi with... More

Was this review helpful? Yes 2
cougar00, Front Office Manager at BEST WESTERN Mountainbrook Inn, responded to this review
April 23, 2013

Thank you very much! A review like this makes everyone at the Best Western very proud. It means a lot to us to have a happy guest tell other travelers about their great experience. We look forward to seeing you again soon! Twinkle P. Front Desk Manager More

Simpsonville, South Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Family Weekend”
4 of 5 stars Reviewed March 4, 2013

Keep in mind this review is based on what one would expect from this hotel class, not compared to 5-star resorts. My expectation for a hotel in the $125 or less per night is that it is clean, safe, and has a helpful staff. My price for a family of three was $75/night from Orbitz and this hotel met all... More

Was this review helpful? Yes 1
cougar00, Front Office Manager at BEST WESTERN Mountainbrook Inn, responded to this review
April 23, 2013

Thank you for taking the time to write a review about your stay with us. Our team really appreciates your comments about our clean rooms, friendly staff and great stay. We look forward to having you stay with us again! Twinkle P. Front Desk Manager More

Newport, Tennessee, United States
1 review
1 helpful vote 1 helpful vote
“would stay again”
4 of 5 stars Reviewed February 28, 2013

my husband and myself checked in about 3am.The room was very clean beds very comfortable. My only problem was the heat was off and cold in room and once the room started warming up the walls popped for hours. Other than that very nice.

Was this review helpful? Yes 1
cougar00, Front Office Manager at BEST WESTERN Mountainbrook Inn, responded to this review
April 23, 2013

Thank you for taking the time to write a review. We sincerely appreciate your feedback and we are sorry you were not fully satisfied with some of the features of our guestrooms. We take your comments very seriously and will be sharing them with our team so we can continue to maintain a high level of service. Looking forward to... More

Magnolia, Arkansas
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Motorcycle friendly!!”
4 of 5 stars Reviewed February 24, 2013

My riding buddies and I have traveled to the Smokies the last 2 years, for great riding and great views!! We stayed 2 nights here and the service was very good and very friendly staff.They allowed us to park our bikes under the drive through as long as we didn't block it and also had old rags available for cleaning... More

Was this review helpful? Yes 1
See 2 more reviews by lambo87 for Maggie Valley
cougar00, Front Office Manager at BEST WESTERN Mountainbrook Inn, responded to this review
April 23, 2013

Thank you for sharing your experience with us. We love to hear when our guests enjoy our service and friendly staff! I will be sure to pass the kind comments to our team. Thanks and we look forward to seeing you in the future, hopefully very soon! Twinkle P. Front Desk Manager More

 
 
BEST WESTERN Mountainbrook Inn
BEST WESTERN Mountainbrook Inn
4.0 of 5 stars 76 reviews
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Additional Information about BEST WESTERN Mountainbrook Inn

Also Known As:
Best Western Mountainbrook Hotel Maggie Valley
Best Western Mountainbrook Hotel
Best Western Maggie Valley
Maggie Valley Best Western
Address: 3811 Soco Rd Hwy 19, P.O. Box 565, Maggie Valley, NC 28751-0565
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Maggie Valley
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotels in Maggie Valley
Price Range: $
Reservation Options:
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BEST WESTERN Mountainbrook Inn
3811 Soco Rd Hwy 19 P.O. Box 565
Maggie Valley, NC 28751-0565
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