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All 1 Lake Toxaway B&Bs / inns

The Greystone Inn

Greystone Lane, Lake Toxaway, NC 28747
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The Greystone Inn
Ranked #1 of 1 Lake Toxaway B&B and Inns
Certificate of Excellence 2014
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160 people have reviewed this hotel

Traveler rating
    100
    32
    15
    9
    4
See reviews for
15
112
2
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • Any
English first
Gainesville, Florida
Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the Greystone for four nights last week. We had stayed at this property eight years ago and loved the hotel, grounds and staff so decided to return. What a disappointment. Our room The Richardson was a large nice room with a deck overlooking the lake. It has a fireplace which we did not use as it is... More

Was this review helpful? Yes
naturalr, Manager at The Greystone Inn, responded to this review

First of all, thank you for sharing your experience. The feedback from our guests is extremely valuable to us. I know you reached out to us directly to discuss your stay and your comments have been taken into serious consideration for ongoing improvements. Thanks again for taking the time to share your feedback. We hope to welcome you back to... More

Durham, North Carolina
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here for our anniversary, and the environs are magnificent. The hotel itself is beautiful, and the rooms are nice. We stayed in the Firestone which was private, quiet and had a lovely view. This place has the makings of a great hotel in a one-of-a-kind setting. That being said, while the food is good, the restaurant needs to... More

Was this review helpful? Yes 1
naturalr, Manager at The Greystone Inn, responded to this review

Thank you for taking the time to review your experience. As we continue to grow within the community and establish ourselves at Greystone Inn, it is vital to our operation to receive both positive and negative guest feedback. I am glad to hear that you had enjoyed your stay, and I am happy to take your suggestions to our dining... More

Raleigh, North Carolina
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I have stayed at the Greystone Inn several times in the past and had made a reservation to stay again this year. I was concerned about the changes and had read negative reviews on this site since the new owners had taken over. I called them with my concerns. The person I spoke to assured me that... More

Was this review helpful? Yes 3
naturalr, Manager at The Greystone Inn, responded to this review

I am sorry to hear that you received less than stellar customer service from our team. I can assure you that we do value your business as a long time loyal guest of the Inn. I would like an opportunity to speak with you. Please contact me at your convenience, I would greatly appreciate the chance to invite you back... More

Birmingham, Alabama
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I would like to review this property because it will save you a lot of money and time. I recently stayed at this property and I cannot say enough about how deplorable the condition of the property. the only good quality on this property is what GOD created. There is no reason for this to be a place to stay.... More

Was this review helpful? Yes 2
naturalr, Manager at The Greystone Inn, responded to this review

Thank you for your feedback. As you may know, the Inn is a historical property that we and the previous owners have gone through great lengths to preserve the character and quality of. With old buildings such as the Inn there will be certain quirks that are unavoidable, but we do strive to ensure the comfort of our guests. I... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

No way as good as it used to be ... there is even a tip jar on the new bar - how tacky / a Starbucks sign in the outfitters room / patrons were second best compared to employees of Natural Resources - now they charge for boat ride / dinner is no longer included / room was very small... More

Was this review helpful? Yes 1
Management response:

It is often difficult to return to a property after a number of years and see some change. Our Inn has made an extensive effort to complete substantial renovations since Dec. 2013. Our new ownership is working hard to resolve issues as they occur. Thank you for observations. We appreciate your feedback. More

Raleigh, North Carolina
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

We were so excited to stay after reading about the Greystone in Southern Living, but unfortunately our stay did not live up to the high praise they received in the article. We were booked in the Campbell Suite at the same time as a large wedding party who returned from the reception around midnight to continue the party in their... More

Was this review helpful? Yes 3
Emily G, Guest Relations Manager at The Greystone Inn, responded to this review

We are very sorry to hear that we failed to exceed your expectations during your recent stay with us. Thank you for bringing your concerns to our attention and we hope to have another opportunity to welcome you back to deliver more personalized and anticipatory service. I believe we have been in touch with you since this review to discuss... More

Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My daughter and I live in nearby Charlotte and made "day before" plans to stay in the Hillmont Campbell Room. The room itself, and the view from the room is beautiful. Lacking were any glasses from which to drink the complimentary split of wine in the room, the pilot light to the fireplace was not lit, and the cleaning of... More

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 2, 2014

this inn is a real jewel ... the new owners have updated the bar and dining room perfectly/ we go there for dinner and often have our extra guests stay there ... could not ask for a more welcoming atmosphere and then also have golf/boating/tennis/water sports/ croquet/hiking etc- so fortunate this inn has stayed top knotch through various ownerships including... More

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Ponte Vedra Beach, FL
Contributor
12 reviews 12 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed June 1, 2014

We have visited the Greystone Inn for over 20 years and it has always been a very special experience for us. Sadly, from the reservations through the check out it was a very "bland" experience. The loss of the family influence is evident with every detail. Actually, all the fine details are gone and it now functions similar to a... More

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 29, 2014 via mobile

Beautifully restored hotel, food excellent at a top rated restaurant. The activities offered on the Lake are worth the time invested. Close enough to Boone and Highlands to spend an afternoon exploring. Close to wonderful waterfalls with short strolls to see.

Was this review helpful? Yes 1
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Additional Information about The Greystone Inn

Address: Greystone Lane, Lake Toxaway, NC 28747
Phone Number:
Location: United States > North Carolina > North Carolina Smoky Mountains > Lake Toxaway
Price Range (Based on Average Rates): $$
Also Known As:
The Greystone Hotel Lake Toxaway

87 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Official Description (provided by the hotel)
Recommended full-service resort for golfers in the North Carolina mountains. ... more   less 
Number of rooms
33

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