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All 6 Kinston hotels

Holiday Inn Express Hotel & Suites Kinston

2.5 of 5 Hotel   |   1156 Hill Farm Road, Kinston, NC 28503
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Ranked #3 of 6 Hotels in Kinston
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45 reviews from our community

Traveler rating
    16
    8
    9
    9
    3
See reviews for
12
4
8
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Maiden, NC
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Within the last 6 weeks, we have stayed at this facility 3 times. The most recent was this past weekend. As always, the staff is not only very professional and helpful, but also very accommodating. For example, when we stayed here the weekend of 8/9, there were three of us staying the night. There was not a pull out couch... More

Was this review helpful? Yes
KinstonExpress, Front Office Manager at Holiday Inn Express Hotel & Suites Kinston, responded to this review

Dear MariaB, Thank you for the beautiful feedback that you left us. I will treasure these words forever. I am glad that you're enjoying the King Suite room, and we'll be more than happy to assign that room to you if availability will permit. We are happy to be considered your second home and we'll always be here, and we... More

Cherry Hill, New Jersey
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The said thing about Kinston is that there are only two real hotels in town. I stayed in the Holiday Inn for two nights. I had ants coming from everywhere on the night stand directly in front of my bed. The front desk sent up maintenance and he responded by removing the clock and spraying an insect repellent. The front... More

Was this review helpful? Yes 1
KinstonExpress, Front Office Manager at Holiday Inn Express Hotel & Suites Kinston, responded to this review

Dear 205Janice, Thank you for taking the time to leave us feedback concerning your stay with us. I am sorry for the troubles you faced while with us, and despite the setbacks, I would hope that you would consider our Hotel again. More

Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 11, 2014

I have never experienced such friendly, helpful, efficient staff. Everyone we were in contact with was great. However, the building itself needs some repair and cosmetic work. Our exhaust fan in the bathroom did not work, the tile needed some repair. One of my coworkers said their shower curtain was falling down. I would stay there again if I was... More

Was this review helpful? Yes
KinstonExpress, Front Office Manager at Holiday Inn Express Hotel & Suites Kinston, responded to this review

Dear Llwrhbg, Thank you for taking the time to leave us feedback concerning your stay. I am glad that the staff was helpful, and I sincerely apologize for the condition of the Hotel. The issues have been addressed to the maintenance officials and we're hard at work with the hopes as to rectify this so that it is not a... More

1 review
3 of 5 stars Reviewed August 11, 2014

On the way in, we noticed they did not have a ramp near the door so we had to hoist our luggage onto the sidewalk. We had a late, late check-in and that went smoothly. I was disappointed with the room partically with the bathroom- peeling wallpaper, a shoddy tile job (floor creaked and cracked everytime you walked on it),... More

Was this review helpful? Yes
KinstonExpress, Front Office Manager at Holiday Inn Express Hotel & Suites Kinston, responded to this review

Dear Vianca M, Let me begin by saying thank you for staying with us and for bringing the matters to my attention. Please allow me time to address each issue in detail then I will express my apologies for the encounters. Our Hotel has two access ramps located near our Handicap parking spaces. I apologize that there was no additional... More

Youngsville, NC
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed August 10, 2014

We spent Saturday night at this hotel over the weekend. Outside of the hotel could use some sprucing up and cleaning around the planters and such. Check-in went smoothly, On the way to our room on the second floor, we noticed the ice machine was extremely loud, and was glad to see that our room was down the hall. The... More

Was this review helpful? Yes
Fuquay-Varina, North Carolina
1 review
4 of 5 stars Reviewed August 4, 2014

You made our anniversary special with the upgrade Mike gave us. The room was clean, breakfast was very good, the staff server a delight and check in/check out was easy. Thanks for making us feel special.

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 8, 2014

As I read the reviews and the promises to fix things...as of this past weekend (July 5-6) things are no better. Wifi not working, shower rod broken, door lock broken, found used towel behind chair. When I called the front desk they offered a smoking room that had WiFi and I was asked to hold. I held for about 5... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Kinston, responded to this review

Dear Keith H, Thank you for sharing your experience online. It is regrettable that we fell below your expectations regarding the room accommodation and WiFi connectivity. I can assure you that your feedback has been forwarded to the appropriate departments for further action. We take the confidence you place in us very seriously and work diligently to rectify any unsatisfactory... More

El Paso, Texas
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed June 18, 2014

I can't believe the positive reviews for this place. When I was checking in couldn't understand what the young men at the reception desk were saying because they barely spoke English. Then the WiFi in my room so weak I couldn't get a connection. There were bugs flying around in the room and the A/C didn't work very well. I've... More

Was this review helpful? Yes 1
KinstonExpress, Front Office Manager at Holiday Inn Express Hotel & Suites Kinston, responded to this review

Dear ChooChoo34, I am sorry to hear of the discrepancies that you experienced while staying at our Hotel. I thank you for your stay with us as well as for the time you took to leave us feedback. I will take look into the problems that you mentioned and you may rest with the assurance that they will be rectified.... More

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 11, 2014

was driving by kinston on way to havelock nc with my kids and i had a great time they accommodated my room with many mints and water....( a first for a holiday chain)....overall a+ rating will visit again for shure

Was this review helpful? Yes
KinstonExpress, Front Office Manager at Holiday Inn Express Hotel & Suites Kinston, responded to this review

Dear SteveK, Your review has truly made my heart glad. Anytime a guest leaves highly satisfied, it gives us the ambition to do more for we love see you smile. I am glad that our first impression was a good one, and I hope you'll visit us again. Thank you so very much for your stay with us and for... More

Raleigh, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2014

I stayed the entire week this week and have nothing but praise for the whole experience. I stayed a year ago, and the stay was not quite as good, but the improvements in every area were very evident. The staff was wonderful and treated me like I was special, which is much appreciated. My room was extremely clean and comfy.... More

Was this review helpful? Yes
KinstonExpress, Front Office Manager at Holiday Inn Express Hotel & Suites Kinston, responded to this review

Dear Dianne U, I really enjoyed reading the feedback you left us, thank you for taking the time to brighten my day with your words. I apologize for any discomfort that may have been experienced during your stay in the previous year, but I am so happy that you chose to remain loyal to our Hotel and that you're satisfied... More

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Additional Information about Holiday Inn Express Hotel & Suites Kinston

Address: 1156 Hill Farm Road, Kinston, NC 28503
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Kinston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kinston 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Kinston
Holiday Inn Kinston
Kinston Holiday Inn

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