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Shutters on the Banks

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405 S Virginia Dare Trail, Kill Devil Hills, NC 27948 (Formerly Colony IV by the Sea)
Best prices for: 1 room 1 guest
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Shutters on the Banks
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Shutters on the Banks
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614 reviews from our community

Traveler rating
    293
    213
    66
    29
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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Seneca, South Carolina
Top Contributor
150 reviews 150 reviews
28 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed here three nights - April 18, 19, 20. First night was noisy. There was a wedding on the beach and many of the guests spent the night. It wasn't unbearable, but during the night I kept waking up because of doors banging. The doors are heavy and bang when shut if you don't hold on to them. I... More 

Was this review helpful? Yes
Simone R, General Manager at Shutters on the Banks, responded to this review

Thank you for reviewing our property. Please accept our most sincere apologies for falling short on your stay. Rest assured that we strive to exceed every guest expectation by providing him/her with an outstanding service. We have heard your suggestions and we will definitively address all the issues you have brought to our attention. Again sorry to have disappointed you.... More 

Pinckney, Michigan
1 review
5 of 5 stars Reviewed 5 days ago NEW

It was more amazing than I had hoped for...I wish I would have booked a 2 night stay because I have to check out in 10 min. and I want to stay. Next trip will be a 2 night stay. I came here alone to just sit and relax, when I checked in I was kinda sad the weather was... More 

Was this review helpful? Yes
Simone R, General Manager at Shutters on the Banks, responded to this review

Thank you so kindly for taking the time to review our property on Trip Advisor. We are very happy that we have exceeded your expectations. Our staff strives to deliver an outstanding service to each and every one and this is what differ us from the competition. We feel blessed and fortunate to have such great team members. Thank you... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Had a great time at this hotel. My family and I attended jaime and Eric Brown's wedding there. The staff was very friendly and helpful! Adam the wedding coordinator and Coty Starkey, decorator were awesome and their work was amazing!! The owners of the hotel even came to the wedding and helped out! Now thats service! We didn't want to... More 

Was this review helpful? Yes
Simone R, General Manager at Shutters on the Banks, responded to this review

Thank you for reviewing our property on Trip Advisor. We surely are glad you have enjoyed your stay with us. It was an honor and a privilege to be part of such an important event in Eric and Jaime's life. Yes we agree with you Coty Starkey did a fantastic job decorating the terrace and the beach. Adam is a... More 

Detroit, Michigan
Top Contributor
55 reviews 55 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

We went here to enjoy the ocean, but we were very surprised. We traveled with another family and both rooms were dirty and had bug. We were to stay for 2 days but left after one night. I will say that the manager did refund our stay and he seemed to understand the problem. It is a nice place but... More 

Was this review helpful? Yes
Simone R, General Manager at Shutters on the Banks, responded to this review

Thank you for taking the time to review our property. We are sorry that we have disappointed you. Please understand that we strive to exceed our guests expectations by providing them with the best and again accept our apologies for failing you. We sincerely hope that you would consider us when you travel in the area. Sincerely, Simone Ryan More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at Shutters on the Banks for 3 nights, and had a very pleasant experience. The reason I rated it "Very Good" is because our room was not cleaned the first day -- we were in the room when housekeeping came by and we asked them to return later, but they never did. The next morning, I asked that... More 

Was this review helpful? Yes
Simone R, General Manager at Shutters on the Banks, responded to this review

Thank you very much for posting a review on Trip Advisor. Although you had enjoyed your stay with us it seems like we have failed you in certain areas. Please accept our most sincere apologies. Our housekeeping team has been with us for more than 5 years and they are definitively aware of how high our standards of cleanliness are... More 

Athens, Georgia
Contributor
20 reviews 20 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 2 nights at SotB hotel with a family of four. Nice location (access to the beach by foot), the hotel has an indoor pool, a jacuzzi and a small fitness center (also an outdoor pool but we did not use it in April). The breakfast is OK, nothing spectacular, just a regular breakfast. They have a nice outdoor patio... More 

Was this review helpful? Yes
Simone R, General Manager at Shutters on the Banks, responded to this review

Please accept our apologies for falling short on your stay. It very disappointing that some guests are not considerate of others. We could have asked them to keep the noise down if you have informed us. Thank you for bringing the issues to our attention. Moving forward we will walk the floors more frequently and we will also make better... More 

Cary, North Carolina
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked our trip based on other reviews. We were excited because we received an email saying that we were "upgraded" because of repairs and also discounted 50%. When we arrived we got a room on the first floor right by the servicing area. Not an upgrade in my opinion. My husband asked for another room but there was non available.... More 

Was this review helpful? Yes
Simone R, General Manager at Shutters on the Banks, responded to this review

Thank you for reviewing our property on Trip Advisor. We are very sorry that we did not exceed your expectations. Please do not let this inconvenience stop you from returning to our property as we strive to exceed our guests expectations every single day. I would like to discuss your experience with our property in details. Please email me at... More 

New York
Top Contributor
136 reviews 136 reviews
31 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 1 week ago

We choose this place because of the proximity to everything we wanted to do and the other good reviews. Everyone is friendly. The breakfast is pretty standard for a hotel. The property is just over the dune so you're right on the water. The bed was comfortable and everything was clean. I can't give 5 stars because the walls are... More 

Was this review helpful? Yes
Simone R, General Manager at Shutters on the Banks, responded to this review

Thank you for posting a review of our property on Trip Advisor. Please accept our apologies for not being able to provide you with the peace and quietness you were looking for. We will advise our team members to better qualify the guest while making the reservation. When you return please ask to be placed in the tower building. The... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Very nice hotel with friendly staff. We arrived Monday afternoon, the only issues encountered during the stay was initially being put in an incorrect room (we had booked an efficiency and were placed in a standard room) - that was immediately corrected. Then halfway through the stay our key card stopped working, which again was immediately corrected. While the room... More 

Was this review helpful? Yes
Simone R, General Manager at Shutters on the Banks, responded to this review

Thank you so kindly for taking the time to review our property on Trip Advisor. We are very happy that we have exceeded your expectations. Our staff strives to deliver an outstanding service to each and every one and this is what differ us from the competition. We feel blessed and fortunate to have such great team members. Thank you... More 

Candler, North Carolina
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I have never been to the Outer Banks before and after searching and reading reviews we decided to stay at Shutters. Best Hotel experience ever! It was my husband, myself and our 3 young children and we stayed in the efficiency room 116 from Fri. March 27 through Sun. April 5th. At check-in Tonya was extremely nice... More 

Was this review helpful? Yes 3
Simone R, General Manager at Shutters on the Banks, responded to this review

Thank you for taking the time to review our property. You have placed a great smile on my face and I am so thankful to you for acknowledging our team members. Their endeavors are commendable and they are a great asset for our exclusive boutique hotel. We are looking forward to serving you again and to making memories together. Sincerely,... More 

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Tower Room with Dune View (28)

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