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All 19 Kill Devil Hills hotels

BEST WESTERN Ocean Reef Suites

3.0 of 5 Hotel   |   107 S Virginia Dare Trail, Kill Devil Hills, NC 27948
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70%
Ranked #12 of 19 hotels in Kill Devil Hills
A recent review
5 of 5 stars reviewed 2 days ago
maclovesme05 Middlesboro, Kentucky
  • Overview
  • Reviews (299)
  • Photos (110)
  • Amenities
  • Room tips (81)
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299 people have reviewed this hotel

Traveler rating
    93
    117
    45
    22
    22
See reviews for
132
95
10
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • German first
  • Any
English first
Middlesboro, Kentucky
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

we stayed here July 14-16, 2014. We were in room 410 a pool side ocean view room. We absolutely loved it. Our suite was very nice and clean all the staff were very nice and helpful to us. we will be staying here again next year.

Was this review helpful? Yes
VA
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We have stayed at this property before about 5 years ago and were happy with that stay. While we knew that check-in was around 3:00 pm, we stopped by around 10:30 to ensure that we could register and get a room away from the elavators. We did register and the lady indicated that the room should be ready in a... More

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Hampton, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

First stay at this hotel. Location is great, size of our suite was a nice surprice. Good sized living room with gorgeous view of the ocean, nice sized balcony too. Beds were very comfortable, even the murphy bed in the living room. Much nicer than pulling out a sofa bed.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cindy W, General Manager at BEST WESTERN Ocean Reef Suites, responded to this review

Thank you for taking the time to let us know you enjoyed your stay. We appreciate hearing that you had a great time. We do hope you come back and have another stay with us in the future, and look forward to seeing you again soon More

Durham, North Carolina
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We had an overall decent visit that started off a bit rocky. We had reserved a room for a one night stay to see The lost Colony with our daughters. We were leaving the next morning to travel to VA. We arrived on Monday afternoon, 4/14, for our 4:00 check in. When we reached our ground flor room, we found... More

Was this review helpful? Yes 2
Cindy W, General Manager at BEST WESTERN Ocean Reef Suites, responded to this review

I am sorry you experienced a problem with your lock on your room, and I am not sure what transpired I do appreciate you letting me know so I can go back and find out what happened and ensure this does not happen again in future. We do hope you will give us another try and please contact me directly... More

Kill Devil Hills, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Don't do it. Even if it's the last room in town and you have to be there the next day, don't stay at the hotel. Room 105 was / is a mistake of life. The refrigerator door came off the hinges, the cabinet doors were hanging off the hinges and one was physically missing. The room service didn't come the... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Cindy W, General Manager at BEST WESTERN Ocean Reef Suites, responded to this review

I am sorry you did not experience a great stay with us, I have personally gone into room 105. I do not see any issues that were described and I have spoken with my maintenance department about these issues no one is aware of it. We have housekeeping here until 10 pm every night, so I am not sure who... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed with my sister's family in what were supposed to be rooms next door. We booked through central booking. They neglected to pass on that we were supposed to have rooms next door and that we had a AAA discount. Despite those problems we enjoyed our stay.

Was this review helpful? Yes 2
Cindy W, General Manager at BEST WESTERN Ocean Reef Suites, responded to this review

I am sorry that Best Western central reservation didn't make the correct notes on your reservation. We do our best to accommodate all requests as best we can. Some times it is not possible . Had we known in advance we would have we would have done everything possible. I am glad you did enjoy your stay though, we are... More

Senior Contributor
26 reviews 26 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

It is so sad to see this place in such poor condition as the location is great. I know you are under renovation. Should have happened years ago. Our room was dirty with many bugs dead on the floor. We arrived late at nite and just too tired to wait for the room to be properly cleaned. Furniture and carpet... More

Was this review helpful? Yes 2
Cindy W, General Manager at BEST WESTERN Ocean Reef Suites, responded to this review

I am sorry we did not meet your needs during your visit with us, I am looking into the cleanliness issues and will be discussing this with the housekeeping staff. I am sorry that this was not brought to my attention until now, please feel free to contact me directly to discuss these issues so I can look into this... More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We have been staying at BWOR for over 20 years. So obviously, we (used to) love this property. This year we were excited to see the renovated rooms. We arrived about 1PM and our room wasn't ready. So we went grocery shopping. We bought about $130 of groceries, returned about 3PM and were able to go up to our room.... More

Was this review helpful? Yes 3
Cindy W, General Manager at BEST WESTERN Ocean Reef Suites, responded to this review

I apologize that you did not like our renovations, we have gotten a lot of great feedback from guest. We did have issues with the contractors, and after two different contractors not being able to get the job completed we have had to have one of our maintenance guys go room to room and touch up a punch list. Unfortunately... More

Fredericksburg, Virginia
2 reviews
5 of 5 stars Reviewed 1 week ago

Not a bad place to stay with grandkids. 2 Beds in bedroom and a bed drops down from the wall in living room. Continental breakfast is fine if you're a light eater. My fiance didn't like the sausage gravy. He prefers eggs and bacon for breakfast.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cindy W, General Manager at BEST WESTERN Ocean Reef Suites, responded to this review

I am sorry you didn't eggs and bacon, we do that every other day, we try to change up the meals so that you are not eating the same thing every day. If you should find your way to the outerbanks again and join us. Ask Connie for some bacon and eggs, she will be more then happy to whip... More

Chesapeake
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked suite last minute for a family get away. Plenty of room for the family, suite was clean and as described. Direct access to the beach. Pool was clean, hot tub jets didn't seem to be working properly, but water was hot. Breakfast area was cramped, but food was fine. Overall, we liked the hotel and would stay again. Only... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Cindy W, General Manager at BEST WESTERN Ocean Reef Suites, responded to this review

Well we are glad to say that a snack bar is going to be installed at the pool next summer and music entertainment. We just didn't have enough time to get everything done we wanted too, but it will be done next year. We are glad you enjoyed your stay and we do hope you will come back for another... More

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Additional Information about BEST WESTERN Ocean Reef Suites

Address: 107 S Virginia Dare Trail, Kill Devil Hills, NC 27948
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Ocean Reef Suites 3*
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Also Known As:
Best Western Ocean Reef Hotel Kill Devil Hills
Best Western Kill Devil Hills
Kill Devil Hills Best Western
BEST WESTERN Ocean Reef Suites Outer Banks, NC - Kill Devil Hills

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#7 On the Beach Hotel in Kill Devil Hills
Hotel Class
Number of rooms
71

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