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Holiday Inn Express Hotel & Suites Concord

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2491 Wonder Dr, Kannapolis, NC 28083
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Holiday Inn Express Hotel & Suites Concord
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Holiday Inn Express Hotel & Suites Concord
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56 reviews from our community

Traveler rating
    25
    13
    13
    3
    2
See reviews for
8
14
5
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel & Suites Concord
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Melbourne, Australia
Top Contributor
118 reviews 118 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 21, 2013

Last-minute decision to stay in Kannapolis. Hotel smells of cleaning products from the moment you walk through the doors. The room smelled musty and very unpleasant; disappointing because Holiday Inn Express is usually very good. Night manager was very pleasant and helpful.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Concord, responded to this review

Dear teachexpat, Thank you for taking the time to post a review of our property. I am glad you found our hotel staff commendable. Please accept my sincerest apologies for the inconveniences you encountered during your stay and for the negative impression you had with the unusual smell of the room. I will certainly discuss your comments with the appropriate... More 

Cary, North Carolina, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 8, 2013

I found this hotel's amenities to be particularly exceptional, especially considering they were willing to honor the state government hotel rate (which typically gets me into at best average, at worst sketchy hotels). When we arrived, they had warm cookies, fresh popcorn, and bottled water for us, and then they also had an evening manager's reception which included complimentary appetizers,... More 

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Florence, South Carolina
1 review
5 of 5 stars Reviewed October 28, 2013

I stayed at hotel on business and was there for a few weeks. I found the staff very friendly and remembered my name after just a couple of days. The front desk staff as well as the housekeeping staff were excellent. I will be returning to the area on business again and will definitely stay at this hotel. I also... More 

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Powhatan, Virginia
Contributor
14 reviews 14 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 15, 2013

Stayed here on Charlotte race weekend. We were told many vehicles were broken into Saturday night Oct 12. Our truck was damaged but not broken into like the other vehicles. The other guests told us that they were told by hotel staff that this had happened before, however, there are no security cameras in place!! Also the back door to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Concord, responded to this review

Dear 255CarolB, Firstly let me offer my sincere apologies for any inconvenience you experienced and for not living up to your expectations. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I do hope we will have the opportunity to welcome you back to our hotel in... More 

Gloucester, Virginia
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 13, 2013

Guests beware. We booked two rooms at this hotel for two nights for a race at charlotte motor speedway. This morning we discovered both of our vehicles had been vandalized during the night. The drivers window on our vehicle was shattered and there was a large scrap and dent on the drivers door. My Brother In Laws passenger window was... More 

Was this review helpful? Yes 1
jagnp, General Manager at Holiday Inn Express Hotel & Suites Concord, responded to this review

Thank you for sharing your travel experience. I am very sorry to hear about the vehicles broken into This is a very rare occurrence and we wish these type of incidents never happened to our guests. Proper insurance procedures have been followed and we are sincerely apologize to those guests that were effected. Jennifer Merritt More 

detroit
1 review
2 of 5 stars Reviewed August 22, 2013

Decided to stay at this location with my family and it was crap. The front desk clerk who name was Bill looked like he didn't want to be there. There was no formal greeting. The room that I was placed in had a smoker. The front desk suggest Febreze which doesn't work 100%. Being an elite rewards member I suggested... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Concord, responded to this review

Dear Kemuel M, Thank you for your review. We are sorry to hear that we failed to meet your expectation on this day. Please accept our apologies for any inconvenience you encountered caused by the level of staff service received. It is our goal to provide the highest level of customer service. We rely on our guests to let us... More 

Top Contributor
76 reviews 76 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 2, 2013 via mobile

Was in town for a concert at Verizon Wireless Amphitheater and this hotel is in an ideal spot. Located only a few exits away from the exit to the Amphitheater. Plenty of places nearby - restaurants, ABC, gas stations, Walmart, etc. Super comfortable bed. So comfortable that I slept right through breakfast!

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jagnp, General Manager at Holiday Inn Express Hotel & Suites Concord, responded to this review

Thank you for your kind words. We hope to see you again soon. More 

Staunton, Virginia
Top Contributor
275 reviews 275 reviews
47 hotel reviews
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed July 26, 2013

I stayed at this hotel for free with IHG reward points. Excellent stay. Front desk staff helpful and inviting. The room was huge. Twice the size of a normal hotel room. It was actually a handicapped accessible room. The room was excellent for those that have trouble getting around/wheelchair bound. There was a "foyer" type area when you first enter... More 

Was this review helpful? Yes 1
jagnp, General Manager at Holiday Inn Express Hotel & Suites Concord, responded to this review

Thank you for choosing our hotel with your IHG Reward Points. We do our best to upgrade all of our Platinum members. We hope if you visit our area again you will stay with us. More 

Melbourne
Top Contributor
182 reviews 182 reviews
74 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed July 25, 2013

We came across this hotel on the way to Richmond VA and were impressed by the cleanliness of our room and the warm friendly staff. The indoor pool was both clean and inviting. Bed was extremely comfortable and 5pm drinks and nibblies were most welcomed. The hotel is situated nest to a Walmart and several eateries, we were very happy... More 

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Mount Airy, North Carolina
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 13, 2013

My husband is a platinum member of IHG's rewards program. Our family spent the weekend here for free thanks to rewards points. I was taken aback by the lingering stench of cigarette smoke upon exiting the elevator on the 4th floor. Having an asthmatic child, it was worrisome. You could smell cigarette smoke in the room just slightly despite it... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Concord, responded to this review

Dear Sabrina M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and our beds. However, We’re sorry we fell below your expectation regarding the cigarette smoke and the poor bathroom condition. We will address these points. I assure you... More 

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