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Holiday Inn Express Jacksonville

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2115 Hwy 17 North, Jacksonville, NC 28546
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Holiday Inn Express Jacksonville
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Holiday Inn Express Jacksonville
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101 reviews from our community

Traveler rating
    37
    28
    17
    7
    12
See reviews for
42
16
2
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Jacksonville
See the most recent reviews
Arlington, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 6, 2011

I had avoided this hotel in the past because of negative reviews here. After a different hotel (which oddly enough did receive good reviews) fell far below our expectations, we went to this hotel. It is true it is not brand new but it was clean, quiet and comfortable. The hot breakfast was a nice surprise. The next time I... More 

Was this review helpful? Yes 3
Redington Beach, Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 29, 2011

Hotel is dated. Furnishes are standard fare, bathroom is cramped due to poor design.....TV doesn't perform as it should (frustrating process as hard as gal tried to fix my issue, she did not have expertise and apparently they don't have anyone that can help, so got a "sorry" and that is it....). No gym on site. I can go down... More 

Was this review helpful? Yes
St. Louis
Contributor
17 reviews 17 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 12, 2011

The hotel was clean and comfortable. The hot breakfast consisted of eggs, meat, biscuits and a varity of items. There is a pancake machine, but if you want pancakes, better get there early, because they don't refill it if it's within 1 1/2 hours of closing the breakfast bar. The swimming pool was closed and may be for a while.... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed September 4, 2011

Our room was ready early which was great since we had to be at a birthday party. The staff was friendly and helpful morning and evening.

Was this review helpful? Yes
BSherman_DOS, Director of Sales at Holiday Inn Express Jacksonville, responded to this review

My name is Brittney Sherman and I am the Director of Sales for the Holiday Inn Express Jacksonville. I wanted to thank you for taking the time to submit a review on TripAdvisor. At the hotel we strive to offer the best in customer service and satisfaction. It is always nice to hear that our hard work is paying off!... More 

Baltimore, Maryland
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 28, 2011

Staff were friendly and helpful. Housekeeping was excellent. The place could use some sprucing up. A little paint might help.

Was this review helpful? Yes
BSherman_DOS, Director of Sales at Holiday Inn Express Jacksonville, responded to this review

My name is Brittney Sherman and I am the Director of Sales for the Holiday Inn Express Jacksonville. I wanted to thank you for taking the time to submit a review on TripAdvisor. Our management team takes all guest feedback seriously. I am glad that you were satisfied with the staff and the level of customer service that was provided.... More 

Charlottesville
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 25, 2011

When we checked in, HIE told us right off the bat that the pool was down and had been for some time. No biggie, we weren't there for that. They had local arrangements with a neighboring hotel for pool use. The staff was bubbly-friendly, rooms were very good, clean, tidy. The breakfasts were good for non-restaurant settings. We had different... More 

Was this review helpful? Yes
BSherman_DOS, Director of Sales at Holiday Inn Express Jacksonville, responded to this review

My name is Brittney Sherman and I am the Director of Sales for the Holiday Inn Express Jacksonville. I wanted to thank you for taking the time to submit a review of the hotel. We take all hotel feedback and comments very seriously. We strive to be the top hotel in customer service and satisfaction, and it is always great... More 

Voorhees, New Jersey
1 review
5 of 5 stars Reviewed August 19, 2011

From the moment I walked through the door I was greeted and treated like a special customer. I was a little early and once I explained that I had been driving since 3:00 in the morning, the front desk manager Stacey, easily accommodated me so that we could get in our room right away. She was both pleasant and professional.... More 

Was this review helpful? Yes
BSherman_DOS, Director of Sales at Holiday Inn Express Jacksonville, responded to this review

My name is Brittney Sherman and I am the Director of Sales for the Holiday Inn Express Jacksonville. I wanted to thank you for taking the time to submit a review on TripAdvisor. The feedback from your hotel experience, is extremely important to us. We strive to be the leading hotel in customer service and satisfaction. It is nice to... More 

South Easton, MA
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2011

We were here to see our son at Camp Geiger, The hotel was very clean and cheery. The hotel clerk, Alicia was so welcoming and helpful!! She gave us directions to the base and also to a beautiful beach, Topsail that was close by. Each day she checked in with us and the staff were very welcoming and Military friendly.... More 

Was this review helpful? Yes 2
BSherman_DOS, Director of Sales at Holiday Inn Express Jacksonville, responded to this review

My name is Brittney Sherman and I am the Director of Sales for the Holiday Inn Express Jacksonville. I wanted to thank you for taking the time to submit a review on TripAdvisor. We pride ourselves on the high level of customer service and efficiency that we instill in all of our employees. It is always nice to hear that... More 

Fresno, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2011

I was not disappointed in picking Holiday Inn Express just for the name recognition. The room was clean, the air conditioner worked well, no neighbor noise, the breakfast was excellent! I felt safe. The front desk responded to my request promptly, (when the minor issue of lack of TP came up.) I will definitely stay here again, when we visit... More 

Was this review helpful? Yes 2
Cary, North Carolina
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 7, 2011

Great free Breakfast and the staff was super friendly. Older Hotel but the room had a flat screen TV and a microwave and refrigerator. It is also 100% non-smoking! Received a goody bag because I am a Priority Club member.

Was this review helpful? Yes 1
BSherman_DOS, Director of Sales at Holiday Inn Express Jacksonville, responded to this review

Good Afternoon, My name is Brittney Sherman and I am the Director of Sales for the Holiday Inn Express Jacksonville, NC. I wanted to thank you for the kind review that you submitted on TripAdvisor. Customer Service and Satisfaction are vital to the success of our hotel, and it is always nice to hear that our hard work is paying... More 

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