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Holiday Inn Express Jacksonville

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2115 Hwy 17 North, Jacksonville, NC 28546
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Holiday Inn Express Jacksonville
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103 Reviews from our TripAdvisor Community

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Traveler rating
    37
    28
    17
    8
    13
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43
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25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Jacksonville
See the most recent reviews
Four Oaks, North Carolina
Top Contributor
64 reviews 64 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 25, 2014

The front lobby of the hotel was immaculate. First impression always counts. Fast check-in and very helpful front desk personnel. Room was OK except for the fact that we needed handicapped equipped room, and although some of the room was, there was a tub instead of a roll-in shower, so my husband was unable to shower. Did like the fact... More 

Was this review helpful? Yes
Asheville, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2014

The hotel is located near restaurants and shopping. The rooms are nice and comfortable. I was highly impressed with Amber and the rest of the staff. The service is five star. The hotel is undergoing some minor renovations, (new carpet, etc) but does not distract from the overall stay. I was extremely pleased and will stay again when in the... More 

Was this review helpful? Yes
Amber R, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Ken, Thank you for your 5 star review and the positive feedback on your stay, the hotel staff and our property. I cannot tell you how pleased the staff at Holiday Inn Express Jacksonville, NC is to hear that we have made another possibly loyal guest to the hotel and brand. We strive to create a special experience for... More 

COLUMBIA, SC
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 17, 2014

Stay here on August 5-9, 2014 for an 2nd MARDIV Reunion. Had a great stay during that time. The receptionist was great. Amber was the young female that was on top of everything. She was there early and stayed late. The room was clean was clean everyday, we will leave for the reunion day activities early and when we return... More 

Was this review helpful? Yes
Amber R, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Freddie S, Thank you for your 5 star review and the feedback on your recent stay at our property. I appreciate all the kind comments about our staff and your stay, I'll be sure to pass them along to the team. I'm happy to hear that after a fun-filled day of reunion activities you were able to come and... More 

Newmarket, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2014

I recently stayed at this hotel for three weeks. I had a pleasant time. The manager was professional and nice. The staff was friendly and greeted us with a smile everyday. My room was cleaned regularly, always given fresh towels. TV has free movies, just click the movie button on the remote. Perfect location as well, plenty of things to... More 

Was this review helpful? Yes 1
Hickory, North Carolina, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed August 7, 2014

I recently stayed at this hotel, keep in mind I am a Platinum member in the Holiday chain. Walking down the hall, dirty carpet and the smell of mold and mildew. In my room mold on the ceiling and everything felt wet (could use de-humidifiers). TV would repeat things 4-5 times before continuing the program. Channel guide in room did... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Sheryl D, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 15, 2014 via mobile

Nothing about this hotel seemed newly renovated as the description states. We had 12 rooms blocked for 3 nights - some moved after one night and everyone left after the second night. The rooms had a weird smell, felt damp, dirty walls - which just put a damper on the stay. We came back to our room to change for... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear OBXfamily1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the property condition and customer service which was unacceptable. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded... More 

Alexandria, Virginia
1 review
1 of 5 stars Reviewed June 10, 2014

Stayed here end of May. I originally booked three nights but checked out after one night. The first room we were in was filthy. (food on floor etc.) Walls were dirty, hair in tub and the room smelled musty. The carpet even felt wet. The front desk clerk was great and moved us to another room which by reading reviews... More 

Was this review helpful? Yes
Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Itravel1994, I do Sincerely apologize for the below standards you had during your stay with us. I am glad to hear the staff was accommodating. We have addressed issues of cleanliness with housekeeping. We do hope to see you in the future. Thank you, Samantha Vittitow : Operations Manager More 

Brockton, Massachusetts
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 13, 2014

Checked in for 2 double rooms on 5/8/2014 after long air flight. tired and kids cranky..1 card did not work and 1 room was wrong room...went to front desk and tks to HEATHER SWANSON she did such a wonderful job taken care of the situation..rooms were better then expected ( just a few minor flaws which have to be expected... More 

Was this review helpful? Yes 1
Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you John P for the wonderful "5 Star Review"! We greatly appreciate hearing feedback from all our guest! We are delighted to hear Heather was very accomdating due to setback of the room issues. We do apologize for that inconvience. We hope to see you and your family again in the future and we hope you trust us with... More 

Wittman, Maryland
Senior Contributor
26 reviews 26 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed April 30, 2014

Pleasant front desk staff, fairly clean room. That is 100% of the good. Outdated, smelly, noisy, stained & scratched walls, cheap furniture, stained hallway carpets, filthy stairwells.. You can hear your neighbors bathing! Strange growling noise! We THINK it is the elevator. What the "exceptional" rating is all about - we just don't know.

Was this review helpful? Yes
Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Salcwik, I first would like to apologize for the unpleasent stay you had with us during your trip to Jacksonville, NC. We do appreciate you taking the time to give us your feedback. Glad the Front Desk could be a positive to your stay, however for the inconviences your encountered during your stay have all been addressed and we do... More 

Alliance, Ohio
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 28, 2014

Obviously this must be one of the original Holiday Inn Express hotels. The girls at the desk were nice but busy looking at candle fragrance magazines. The entire hotel seemed dirty. The window in our room had mold growing between the panes. The bathroom was TINY. Didn't want to touch anything. The carpet in the room was gross and the... More 

Was this review helpful? Yes
Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you Judith M for your review and bringing those inconveinces to our attention. We do apologize that our hotel fell short to your expectations. We have addressed the concerns of the windows and condition of the rooms as well as the guest experience of the front desk. Thank you again, and we do hope to see you again in... More 

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