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Holiday Inn Express Jacksonville

2.5 of 5 2115 Hwy 17 North, Jacksonville, NC 28546
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Holiday Inn Express Jacksonville
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Holiday Inn Express Jacksonville
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98 reviews from our community

Traveler rating
    36
    27
    16
    7
    12
See reviews for
41
15
2
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Jacksonville
See the most recent reviews
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 15, 2014

Nothing about this hotel seemed newly renovated as the description states. We had 12 rooms blocked for 3 nights - some moved after one night and everyone left after the second night. The rooms had a weird smell, felt damp, dirty walls - which just put a damper on the stay. We came back to our room to change for... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear OBXfamily1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the property condition and customer service which was unacceptable. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded... More 

Alexandria, Virginia
1 review
1 of 5 stars Reviewed June 10, 2014

Stayed here end of May. I originally booked three nights but checked out after one night. The first room we were in was filthy. (food on floor etc.) Walls were dirty, hair in tub and the room smelled musty. The carpet even felt wet. The front desk clerk was great and moved us to another room which by reading reviews... More 

Was this review helpful? Yes
Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Itravel1994, I do Sincerely apologize for the below standards you had during your stay with us. I am glad to hear the staff was accommodating. We have addressed issues of cleanliness with housekeeping. We do hope to see you in the future. Thank you, Samantha Vittitow : Operations Manager More 

Brockton, Massachusetts
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 13, 2014

Checked in for 2 double rooms on 5/8/2014 after long air flight. tired and kids cranky..1 card did not work and 1 room was wrong room...went to front desk and tks to HEATHER SWANSON she did such a wonderful job taken care of the situation..rooms were better then expected ( just a few minor flaws which have to be expected... More 

Was this review helpful? Yes 1
Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you John P for the wonderful "5 Star Review"! We greatly appreciate hearing feedback from all our guest! We are delighted to hear Heather was very accomdating due to setback of the room issues. We do apologize for that inconvience. We hope to see you and your family again in the future and we hope you trust us with... More 

Wittman, Maryland
Senior Contributor
26 reviews 26 reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed April 30, 2014

Pleasant front desk staff, fairly clean room. That is 100% of the good. Outdated, smelly, noisy, stained & scratched walls, cheap furniture, stained hallway carpets, filthy stairwells.. You can hear your neighbors bathing! Strange growling noise! We THINK it is the elevator. What the "exceptional" rating is all about - we just don't know.

Was this review helpful? Yes
Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Salcwik, I first would like to apologize for the unpleasent stay you had with us during your trip to Jacksonville, NC. We do appreciate you taking the time to give us your feedback. Glad the Front Desk could be a positive to your stay, however for the inconviences your encountered during your stay have all been addressed and we do... More 

Alliance, Ohio
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 28, 2014

Obviously this must be one of the original Holiday Inn Express hotels. The girls at the desk were nice but busy looking at candle fragrance magazines. The entire hotel seemed dirty. The window in our room had mold growing between the panes. The bathroom was TINY. Didn't want to touch anything. The carpet in the room was gross and the... More 

Was this review helpful? Yes
Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you Judith M for your review and bringing those inconveinces to our attention. We do apologize that our hotel fell short to your expectations. We have addressed the concerns of the windows and condition of the rooms as well as the guest experience of the front desk. Thank you again, and we do hope to see you again in... More 

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 10, 2014

Stayed here 5 days on business trip. This was a good quality Holiday Inn. Front desk was super helpful and nice. Fruits, cookies, and water were provided in the lobby. One nice amenity was they had a washer/dryer. Typical Holiday Inn express continental breakfast with not much variety over the 5 days I was there. Would stay again.

Was this review helpful? Yes 1
Lynchburg, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 8, 2014

This was a great disappointment. We booked the room through Hotels.com (which we will not use again.) The front desk clerk, Kendria, was terrific. The first room they sent us to was deplorable. Dirty, smeared surfaces on the furniture, abundant mold on the window, water standing on top of the heating/cooling unit, water standing in the bathtub. After Kendria came... More 

Was this review helpful? Yes
Samantha V, Front Office Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you for your review. I do sincerely apologize for your below par experience here at the Holiday Inn Express in Jacksonville, NC. We take our guest experiences very seriously and we are addressing all of the issues and concerns that you have mentioned. Myself and everyone is glad to hear Kendria helped with inconviences you encountered during your stay.... More 

Top Contributor
157 reviews 157 reviews
28 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 22, 2013

No reservation, literally drove off from the road and received excellent service. The room was spacious, clean and the bed was firm with fluffy pillows. Experienced a small snafu with the TV remote which, after it was brought to the attention of the front desk personnel, was dispense of quickly, efficiently and accurately with a smile. The best part however,... More 

Was this review helpful? Yes
Samantha V, Front Office Manager at Holiday Inn Express Jacksonville, responded to this review

Myself as well as the staff were very excited about your wonderful compliment. We sincerely apologize for the shower inconvenience as well as your dislike of the coffee. Thank you for the " 5 Star Review" as well as choosing to stay with us during your trip to Jacksonville. We do hope to see you in the future. ~Samantha Vittitow,... More 

Smithfield, North Carolina
1 review
5 of 5 stars Reviewed December 16, 2013

Really like the location of this hotel. Very friendly staff. Very easy checkin. Room was very clean, bed comfortable and bathroom very clean. Hotel was very well maintained. Breakfast was Hot and had a good variety.

Was this review helpful? Yes
Samantha V, Front Office Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you for the " 5 Star Review". We love to hear about our guest experinces at our hotel. Thank you for staying with us. We hope to see you next time your in Jacksonville! ~Samantha Vittitow, Operations Manager More 

Eugene, Oregon
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 2, 2013

After reviewing multiple hotels in the Jacksonville area, I was a bit nervous about staying anywhere. I chose HI Express, and am glad I did. The hotel was clean, the beds comfortable, the breakfast reasonable. The walls are rather thin, so if you are unlucky enough to have someone loud nearby, you'll hear it all (we didn't, thankfully), but I... More 

Was this review helpful? Yes
Samantha V, Front Office Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you for choosing the Holiday Inn Express in Jacksonville, NC. We are very pleased to hear you enjoyed your stay with us. Thank you for your review. We look forward to seeing you again. More 

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Additional Information about Holiday Inn Express Jacksonville

Address: 2115 Hwy 17 North, Jacksonville, NC 28546
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Jacksonville 2.5*
Number of rooms: 118
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Also Known As:
Holiday Inn Express Jacksonville Hotel Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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