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All 27 Jacksonville hotels

Holiday Inn Express Jacksonville

2.5 of 5 Motel   |   2115 Hwy 17 North, Jacksonville, NC 28546
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Ranked #14 of 27 hotels in Jacksonville
A recent review
5 of 5 stars reviewed 1 week ago
roadwarrior0985 Asheville, North Carolina
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92 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Asheville, North Carolina
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel is located near restaurants and shopping. The rooms are nice and comfortable. I was highly impressed with Amber and the rest of the staff. The service is five star. The hotel is undergoing some minor renovations, (new carpet, etc) but does not distract from the overall stay. I was extremely pleased and will stay again when in the... More

Was this review helpful? Yes
Amber R, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Ken, Thank you for your 5 star review and the positive feedback on your stay, the hotel staff and our property. I cannot tell you how pleased the staff at Holiday Inn Express Jacksonville, NC is to hear that we have made another possibly loyal guest to the hotel and brand. We strive to create a special experience for... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stay here on August 5-9, 2014 for an 2nd MARDIV Reunion. Had a great stay during that time. The receptionist was great. Amber was the young female that was on top of everything. She was there early and stayed late. The room was clean was clean everyday, we will leave for the reunion day activities early and when we return... More

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Newmarket, England, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at this hotel for three weeks. I had a pleasant time. The manager was professional and nice. The staff was friendly and greeted us with a smile everyday. My room was cleaned regularly, always given fresh towels. TV has free movies, just click the movie button on the remote. Perfect location as well, plenty of things to... More

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Hickory, North Carolina, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I recently stayed at this hotel, keep in mind I am a Platinum member in the Holiday chain. Walking down the hall, dirty carpet and the smell of mold and mildew. In my room mold on the ceiling and everything felt wet (could use de-humidifiers). TV would repeat things 4-5 times before continuing the program. Channel guide in room did... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Sheryl D, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 15, 2014

Nothing about this hotel seemed newly renovated as the description states. We had 12 rooms blocked for 3 nights - some moved after one night and everyone left after the second night. The rooms had a weird smell, felt damp, dirty walls - which just put a damper on the stay. We came back to our room to change for... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear OBXfamily1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the property condition and customer service which was unacceptable. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded... More

Alexandria, Virginia
1 review
1 of 5 stars Reviewed June 10, 2014

Stayed here end of May. I originally booked three nights but checked out after one night. The first room we were in was filthy. (food on floor etc.) Walls were dirty, hair in tub and the room smelled musty. The carpet even felt wet. The front desk clerk was great and moved us to another room which by reading reviews... More

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Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Itravel1994, I do Sincerely apologize for the below standards you had during your stay with us. I am glad to hear the staff was accommodating. We have addressed issues of cleanliness with housekeeping. We do hope to see you in the future. Thank you, Samantha Vittitow : Operations Manager More

Brockton, Massachusetts
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 13, 2014

Checked in for 2 double rooms on 5/8/2014 after long air flight. tired and kids cranky..1 card did not work and 1 room was wrong room...went to front desk and tks to HEATHER SWANSON she did such a wonderful job taken care of the situation..rooms were better then expected ( just a few minor flaws which have to be expected... More

Was this review helpful? Yes
Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you John P for the wonderful "5 Star Review"! We greatly appreciate hearing feedback from all our guest! We are delighted to hear Heather was very accomdating due to setback of the room issues. We do apologize for that inconvience. We hope to see you and your family again in the future and we hope you trust us with... More

Wittman, Maryland
Senior Contributor
25 reviews 25 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 30, 2014

Pleasant front desk staff, fairly clean room. That is 100% of the good. Outdated, smelly, noisy, stained & scratched walls, cheap furniture, stained hallway carpets, filthy stairwells.. You can hear your neighbors bathing! Strange growling noise! We THINK it is the elevator. What the "exceptional" rating is all about - we just don't know.

Was this review helpful? Yes
Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Salcwik, I first would like to apologize for the unpleasent stay you had with us during your trip to Jacksonville, NC. We do appreciate you taking the time to give us your feedback. Glad the Front Desk could be a positive to your stay, however for the inconviences your encountered during your stay have all been addressed and we do... More

Alliance, Ohio
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 28, 2014

Obviously this must be one of the original Holiday Inn Express hotels. The girls at the desk were nice but busy looking at candle fragrance magazines. The entire hotel seemed dirty. The window in our room had mold growing between the panes. The bathroom was TINY. Didn't want to touch anything. The carpet in the room was gross and the... More

Was this review helpful? Yes
Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you Judith M for your review and bringing those inconveinces to our attention. We do apologize that our hotel fell short to your expectations. We have addressed the concerns of the windows and condition of the rooms as well as the guest experience of the front desk. Thank you again, and we do hope to see you again in... More

Washington DC, District of Columbia
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 10, 2014

Stayed here 5 days on business trip. This was a good quality Holiday Inn. Front desk was super helpful and nice. Fruits, cookies, and water were provided in the lobby. One nice amenity was they had a washer/dryer. Typical Holiday Inn express continental breakfast with not much variety over the 5 days I was there. Would stay again.

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Additional Information about Holiday Inn Express Jacksonville

Address: 2115 Hwy 17 North, Jacksonville, NC 28546
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Jacksonville 2.5*
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Also Known As:
Holiday Inn Express Jacksonville Hotel Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn

32 photos of this hotel

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Dining (6)
Hotel & grounds (6)
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Bathroom (1)
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Official Description (provided by the hotel)
Newly renovated and smoke-free! Welcome to the Holiday Inn Express in Jacksonville, N.C., the area's friendliest hotel. Whether you are coming to visit one of our many military bases, traveling for business or just on your way through, we are the right hotel for you. Our location is in the heart of Jacksonville. Camp Lejeune, Camp Geiger, Camp Johnson and the New River Air Station are all just minutes from our front door. At Camp Johnson you can visit the Beirut Memorial. The Jacksonville Mall is only five minutes away, and plenty of other shopping areas as well. Other available activities in the area include golf, saltwater fishing, scuba diving, kayaking, camping all within twenty minutes of the hotel. After a busy day, you want a comfortable, friendly place to stay. All of our rooms feature wireless Internet, voice mail, coffeemaker with coffee, microwave and refrigerator. Several restaurants are walking distance. You can stay in shape while you're on the road in our refreshing outdoor pool (closed summer 2009 for remodeling) or if a more vigorous workout is what you had in mind, stop by our desk for a complimentary pass to Court's Plus Fitness Center or Golds Gym. Our friendly staff looks forward to seeing you on your next visit to the area. If you have any special requests feel free to contact our hotel directly and we will do our best to accommodate you. See you soon! ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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