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Holiday Inn Express Jacksonville

2.5 of 5 2115 Hwy 17 North, Jacksonville, NC 28546
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Holiday Inn Express Jacksonville
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Holiday Inn Express Jacksonville
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95 reviews from our community

Traveler rating
    34
    27
    16
    6
    12
See reviews for
38
15
2
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Venice, Florida
Top Contributor
68 reviews 68 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 2, 2014

Tried to stay here but not pet friendly. Staff was very helpfull in volunteering to find a nearby hotel that accepts pets. Right behind it. First Holiday Inn Express we've tried that does not accept pets.

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Clearwater, Florida
Top Contributor
331 reviews 331 reviews
52 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed October 18, 2014

I stayed here for five nights recently. The staff was very friendly. The front desk receptionist, Amber, was an outstanding employee. I would have given this hotel four stars except the WIFI system is terrible and works on and off. The staff said that they know the system is very old and needs replaced. The room was clean but the... More 

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Amber R, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Mark0076, Thank you for giving us feedback on your stay at the Holiday Inn Express in Jacksonville, NC. I'm very happy that you enjoyed the staff and some of the accommodations our hotel has to offer. I do apologize for the inconveniences you did experience during your stay. We are in the works of upgrading our internet quality and... More 

Four Oaks, North Carolina
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 25, 2014

The front lobby of the hotel was immaculate. First impression always counts. Fast check-in and very helpful front desk personnel. Room was OK except for the fact that we needed handicapped equipped room, and although some of the room was, there was a tub instead of a roll-in shower, so my husband was unable to shower. Did like the fact... More 

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Asheville, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed August 21, 2014

The hotel is located near restaurants and shopping. The rooms are nice and comfortable. I was highly impressed with Amber and the rest of the staff. The service is five star. The hotel is undergoing some minor renovations, (new carpet, etc) but does not distract from the overall stay. I was extremely pleased and will stay again when in the... More 

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Amber R, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Ken, Thank you for your 5 star review and the positive feedback on your stay, the hotel staff and our property. I cannot tell you how pleased the staff at Holiday Inn Express Jacksonville, NC is to hear that we have made another possibly loyal guest to the hotel and brand. We strive to create a special experience for... More 

COLUMBIA, SC
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 17, 2014

Stay here on August 5-9, 2014 for an 2nd MARDIV Reunion. Had a great stay during that time. The receptionist was great. Amber was the young female that was on top of everything. She was there early and stayed late. The room was clean was clean everyday, we will leave for the reunion day activities early and when we return... More 

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Amber R, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Freddie S, Thank you for your 5 star review and the feedback on your recent stay at our property. I appreciate all the kind comments about our staff and your stay, I'll be sure to pass them along to the team. I'm happy to hear that after a fun-filled day of reunion activities you were able to come and... More 

Newmarket, England, United Kingdom
1 review
5 of 5 stars Reviewed August 14, 2014

I recently stayed at this hotel for three weeks. I had a pleasant time. The manager was professional and nice. The staff was friendly and greeted us with a smile everyday. My room was cleaned regularly, always given fresh towels. TV has free movies, just click the movie button on the remote. Perfect location as well, plenty of things to... More 

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Hickory, North Carolina, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed August 7, 2014

I recently stayed at this hotel, keep in mind I am a Platinum member in the Holiday chain. Walking down the hall, dirty carpet and the smell of mold and mildew. In my room mold on the ceiling and everything felt wet (could use de-humidifiers). TV would repeat things 4-5 times before continuing the program. Channel guide in room did... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Sheryl D, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 15, 2014

Nothing about this hotel seemed newly renovated as the description states. We had 12 rooms blocked for 3 nights - some moved after one night and everyone left after the second night. The rooms had a weird smell, felt damp, dirty walls - which just put a damper on the stay. We came back to our room to change for... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear OBXfamily1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the property condition and customer service which was unacceptable. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most certainly forwarded... More 

Alexandria, Virginia
1 review
1 of 5 stars Reviewed June 10, 2014

Stayed here end of May. I originally booked three nights but checked out after one night. The first room we were in was filthy. (food on floor etc.) Walls were dirty, hair in tub and the room smelled musty. The carpet even felt wet. The front desk clerk was great and moved us to another room which by reading reviews... More 

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Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Itravel1994, I do Sincerely apologize for the below standards you had during your stay with us. I am glad to hear the staff was accommodating. We have addressed issues of cleanliness with housekeeping. We do hope to see you in the future. Thank you, Samantha Vittitow : Operations Manager More 

Brockton, Massachusetts
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 13, 2014

Checked in for 2 double rooms on 5/8/2014 after long air flight. tired and kids cranky..1 card did not work and 1 room was wrong room...went to front desk and tks to HEATHER SWANSON she did such a wonderful job taken care of the situation..rooms were better then expected ( just a few minor flaws which have to be expected... More 

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Samantha V, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you John P for the wonderful "5 Star Review"! We greatly appreciate hearing feedback from all our guest! We are delighted to hear Heather was very accomdating due to setback of the room issues. We do apologize for that inconvience. We hope to see you and your family again in the future and we hope you trust us with... More 

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Additional Information about Holiday Inn Express Jacksonville

Address: 2115 Hwy 17 North, Jacksonville, NC 28546
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Jacksonville 2.5*
Number of rooms: 118
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Also Known As:
Holiday Inn Express Jacksonville Hotel Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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