We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Jacksonville

Hotel website
Hotel deals
2115 Hwy 17 North, Jacksonville, NC 28546
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn Express Jacksonville
Professional photos View all
Browse nearby
Holiday Inn Express Jacksonville
Add Photo Write a Review

103 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    37
    28
    17
    8
    13
See reviews for
43
17
2
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
  • All months
    (103)
  • Mar-May only
    (26)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (16)
All months
Crawley, United Kingdom
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The hotel housekeeping team need a swift kick in the pants - carpets in corridors had dried mud which was untouched after two days, bathroom was dirty even after room was serviced. The high spot of our stay was finding a five inch long cockroach sharing my shower ! When I complained, I was told that the hotel had a... More 

Was this review helpful? Yes
2115HIEX, Supervisor at Holiday Inn Express Jacksonville, responded to this review

Dear Ian S First I would like to extend an apology on behalf of the HIE Jacksonville staff. I want you to know that we have talked to the personnel involved. We have also put into play actions that we can use to better the staff's response to issues and interactions with the guests. Again the staff and I sincerely... More 

Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 26, 2015

Stay at one of the neighboring hotels. If you don't, you will regret it. It was dirty, noisy, molded, even a dirty bloody rag was sitting in the room when we checked in. What kind of diseases do they want people to get? Stay in one of the neighboring hotels. They have nicer rooms and are the same price or... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear pookabite, Thank you for your candid review of your stay. We value each feedback as this will allow us to identify areas that may benefit from additional attention. It is regrettable to know that you found the condition of the room to be disappointing. In line with this, we sent you a private message to obtain more information about... More 

Winston Salem, North Carolina
Level Contributor
249 reviews
197 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 stars Reviewed April 23, 2015

I stayed in room 129 a double/double room for 2 nights while working at Camp LeJeune. This is an older property which has had some cosmetic upgrades to look current PRO’s • Modest sized Outdoor pool • Above average breakfast with pancake maker and limited hot choices • 32” flatscreen TV is commonplace now • Has micro, fridge combo •... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear YepBeenThere, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room amenities, pool and the work desk. However, we’re sorry we fell below your expectation regarding the internet service, shower condition/size and the lack of electrical outlet by the bedside.... More 

Petersburg, Virginia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 30, 2015

we booked a room at a dump of a place across town and found Ourselves in the middle of the night having to switch hotel rooms. we came across this one and it was so much better and their breakfast was amazing

Was this review helpful? Yes 1
2115HIEX, Front Desk Supervisor at Holiday Inn Express Jacksonville, responded to this review

Dear Tiffany e, We are so excited that we were able to provide you with a more comfortable option during your stay here in Jacksonville Nc. The staff and I do our best to make sure that each guest is comfortable and happy while with us. We really hope that you would come and visit us during your next trip.... More 

Mahopac, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 25, 2015

The staff was friendly and the room was clean. Only thing i didn't like was the maintenance....there's nicer hotels in the area..i wasn't crazy about this one but theres nothing bad to say. its in walking distance to walmart and theres a big bar right in front.

Was this review helpful? Yes
Uniontown, Ohio, United States
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed February 24, 2015

Some of the reviews on here tried to warn me... It is true that the lobby is very clean and has been updated. Our room was a whole other story. The bedroom area was clean. I understand this is near the ocean but the rust and the mold in the bathroom were too much for me. (especially when it is... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Teresa K, Thank you for taking the time to share your comments with us. I truly appreciate that you have regarded our location and rooms to be nice. I am however disappointed that the cleanliness of the room and the noise disturbance prevented you from fully enjoying your stay. We sincerely apologize for the inconvenience this has caused you.... More 

North Versailles, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

Our stay here was good. The Holiday Inn Express was clean and quiet. Our room was comfortable The staff was great, especial Amber. There are plenty of places to eat and lots of shopping centers in the area.

Was this review helpful? Yes 1
Charlevoix, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 30, 2014

hi...spent two nights with my grandson for his birthday. Everything was wonderful especially Kendall at front desk reception. He really did go above and beyond. My grandson said he was now his 4th favourite person after his parents and me!! Kendall called a local restaurant for us to make sure that they were serving his birthday dinner request. And then... More 

Was this review helpful? Yes
Venice, Florida
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 2, 2014

Tried to stay here but not pet friendly. Staff was very helpfull in volunteering to find a nearby hotel that accepts pets. Right behind it. First Holiday Inn Express we've tried that does not accept pets.

Was this review helpful? Yes
Clearwater, Florida
Level Contributor
485 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 stars Reviewed October 18, 2014

I stayed here for five nights recently. The staff was very friendly. The front desk receptionist, Amber, was an outstanding employee. I would have given this hotel four stars except the WIFI system is terrible and works on and off. The staff said that they know the system is very old and needs replaced. The room was clean but the... More 

Was this review helpful? Yes
Amber R, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Mark0076, Thank you for giving us feedback on your stay at the Holiday Inn Express in Jacksonville, NC. I'm very happy that you enjoyed the staff and some of the accommodations our hotel has to offer. I do apologize for the inconveniences you did experience during your stay. We are in the works of upgrading our internet quality and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

33 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2)
Viewed
Room/suite (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Room/suite (12)
Viewed
Pool/beach area (2)
Viewed
Dining (6)
Viewed
Hotel & grounds (6)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (1)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay