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All 26 Jacksonville hotels

Holiday Inn Express Jacksonville

2.5 of 5 Motel   |   2115 Hwy 17 North, Jacksonville, NC 28546
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Holiday Inn Express Jacksonville
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67%
Ranked #13 of 26 hotels in Jacksonville
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed March 10, 2014
Susan G Washington DC, District of Columbia
  • Reviews (83)
  • Photos (33)
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  • Room tips (19)
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83 people have reviewed this hotel

Traveler rating
    29
    26
    15
    4
    9
See reviews for
36
13
2
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2014

Stayed here 5 days on business trip. This was a good quality Holiday Inn. Front desk was super helpful and nice. Fruits, cookies, and water were provided in the lobby. One nice amenity was they had a washer/dryer. Typical Holiday Inn express continental breakfast with not much variety over the 5 days I was there. Would stay again.

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Lynchburg, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 8, 2014

This was a great disappointment. We booked the room through Hotels.com (which we will not use again.) The front desk clerk, Kendria, was terrific. The first room they sent us to was deplorable. Dirty, smeared surfaces on the furniture, abundant mold on the window, water standing on top of the heating/cooling unit, water standing in the bathtub. After Kendria came... More

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Samantha V, Front Office Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you for your review. I do sincerely apologize for your below par experience here at the Holiday Inn Express in Jacksonville, NC. We take our guest experiences very seriously and we are addressing all of the issues and concerns that you have mentioned. Myself and everyone is glad to hear Kendria helped with inconviences you encountered during your stay.... More

Top Contributor
158 reviews 158 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 22, 2013

No reservation, literally drove off from the road and received excellent service. The room was spacious, clean and the bed was firm with fluffy pillows. Experienced a small snafu with the TV remote which, after it was brought to the attention of the front desk personnel, was dispense of quickly, efficiently and accurately with a smile. The best part however,... More

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Samantha V, Front Office Manager at Holiday Inn Express Jacksonville, responded to this review

Myself as well as the staff were very excited about your wonderful compliment. We sincerely apologize for the shower inconvenience as well as your dislike of the coffee. Thank you for the " 5 Star Review" as well as choosing to stay with us during your trip to Jacksonville. We do hope to see you in the future. ~Samantha Vittitow,... More

Smithfield, North Carolina
1 review
5 of 5 stars Reviewed December 16, 2013

Really like the location of this hotel. Very friendly staff. Very easy checkin. Room was very clean, bed comfortable and bathroom very clean. Hotel was very well maintained. Breakfast was Hot and had a good variety.

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Samantha V, Front Office Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you for the " 5 Star Review". We love to hear about our guest experinces at our hotel. Thank you for staying with us. We hope to see you next time your in Jacksonville! ~Samantha Vittitow, Operations Manager More

Eugene, Oregon
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 2, 2013

After reviewing multiple hotels in the Jacksonville area, I was a bit nervous about staying anywhere. I chose HI Express, and am glad I did. The hotel was clean, the beds comfortable, the breakfast reasonable. The walls are rather thin, so if you are unlucky enough to have someone loud nearby, you'll hear it all (we didn't, thankfully), but I... More

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Samantha V, Front Office Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you for choosing the Holiday Inn Express in Jacksonville, NC. We are very pleased to hear you enjoyed your stay with us. Thank you for your review. We look forward to seeing you again. More

Dover, Delaware
Top Contributor
54 reviews 54 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 30, 2013

Really like the location of this Holiday Inn Express. Just off Hwy 17. Some hotels are 1, 2, or 3 miles down the road after you turn off the main road. Not this one. Very clean. Front desk lady was very helpful and friendly.

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Samantha V, Front Office Manager at Holiday Inn Express Jacksonville, responded to this review

Thank you for the "5 Star Review". We love hear about great experiences at our hotel, thank you for the compliment as well. Hope to be seeing you during youir future stays ~Samantha Vittitow, Operations Manager More

Winston Salem
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 19, 2013

The rooms are average. The same for the breakfast. Two star at best - not what one expects from a three star rating. The real problem is that the internet is very slow. Almost not working at times. The front desk clerk said that they had received many complaints about the internet slowness. The clerk said that management know of... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear THOMAS_L388, Thank you for sharing your experience with us. We appreciate you taking the time to help us improve our guest services. I sincerely apologize for the inconvenience our internet service has caused you. We regret that this aspect has negatively impacted your overall experience with us. This is definitely not up to our standards as we always strive... More

Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 11, 2013

If you are looking for a clean place to sleep with a hot shower and nice TV, this is for you. We were in town to visit my brother at Camp Geiger, and this was conveniently located to the base, as well as in walking distance to shops and restaurants. We were a bit disappointed by the size of the... More

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Port Orchard, Washington
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 11, 2013

This hotel is in need of upgrading and not up to the usual Holiday Inn Express quality that we have seen from traveling in the past. The room was dirty. It looked like they only did the bare minimum in cleaning. There was dirt along baseboards and furniture and the tile in the bathroom was gross. My daughter had a... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Karen L, We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your... More

Cleveland, Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 2, 2013

This is a very nice place to say. We stayed for one night. Rooms were clean, the beds very comfortable, and the bathrooms had been recently updated. The staff was very friendly and helpful, and the lobby very welcoming. The breakfast buffet was well-stocked. The price was very affordable. The location was good for easy access to restaurants and stores.... More

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Additional Information about Holiday Inn Express Jacksonville

Also Known As:
Holiday Inn Express Jacksonville Hotel Jacksonville
Holiday Inn Express Jacksonville Hotel
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Address: 2115 Hwy 17 North, Jacksonville, NC 28546
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Jacksonville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 26 hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Jacksonville 2.5*
Official Description (provided by the hotel):
Newly renovated and smoke-free! Welcome to the Holiday Inn Express in Jacksonville, N.C., the area's friendliest hotel. Whether you are coming to visit one of our many military bases, traveling for business or just on your way through, we are the right hotel for you. Our location is in the heart of Jacksonville. Camp Lejeune, Camp Geiger, Camp Johnson and the New River Air Station are all just minutes from our front door. At Camp Johnson you can visit the Beirut Memorial. The Jacksonville Mall is only five minutes away, and plenty of other shopping areas as well. Other available activities in the area include golf, saltwater fishing, scuba diving, kayaking, camping all within twenty minutes of the hotel. After a busy day, you want a comfortable, friendly place to stay. All of our rooms feature wireless Internet, voice mail, coffeemaker with coffee, microwave and refrigerator. Several restaurants are walking distance. You can stay in shape while you're on the road in our refreshing outdoor pool (closed summer 2009 for remodeling) or if a more vigorous workout is what you had in mind, stop by our desk for a complimentary pass to Court's Plus Fitness Center or Golds Gym. Our friendly staff looks forward to seeing you on your next visit to the area. If you have any special requests feel free to contact our hotel directly and we will do our best to accommodate you. See you soon! ... more   less 
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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Newly renovated and smoke-free! Welcome to the Holiday Inn Express in Jacksonville, N.C., the area's friendliest hotel. Whether you are coming to visit one of our many military bases, traveling for business or just on your way through, we are the right hotel for you. Our location is in the heart of Jacksonville. Camp Lejeune, Camp Geiger, Camp Johnson and the New River Air Station are all just minutes from our front door. At Camp Johnson you can visit the Beirut Memorial. The Jacksonville Mall is only five minutes away, and plenty of other shopping areas as well. Other available activities in the area include golf, saltwater fishing, scuba diving, kayaking, camping all within twenty minutes of the hotel. After a busy day, you want a comfortable, friendly place to stay. All of our rooms feature wireless Internet, voice mail, coffeemaker with coffee, microwave and refrigerator. Several restaurants are walking distance. You can stay in shape while you're on the road in our refreshing outdoor pool (closed summer 2009 for remodeling) or if a more vigorous workout is what you had in mind, stop by our desk for a complimentary pass to Court's Plus Fitness Center or Golds Gym. Our friendly staff looks forward to seeing you on your next visit to the area. If you have any special requests feel free to contact our hotel directly and we will do our best to accommodate you. See you soon! ... more   less 
Number of rooms
118

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