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Holiday Inn Express Jacksonville

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2115 Hwy 17 North, Jacksonville, NC 28546
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Holiday Inn Express Jacksonville
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105 Reviews from our TripAdvisor Community

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Traveler rating
    37
    29
    18
    8
    13
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44
17
2
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Virginia Beach, Virginia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I was passing through Jacksonville and stayed at this hotel July 18, 2015. My first impression was OK, it looks fine, but as soon as I walked onto the elevator I knew I paid too much to stay here, about $126.00. The floor of the elevator was sticky and dirty. The carpeting in the rooms ( we purchased 2 rooms)... More 

Was this review helpful? Yes
2115HIEX, supervisor at Holiday Inn Express Jacksonville, responded to this review

Dear Dan Thank you so much for your feedback. The staff and I appreciate the kinds words about aspects of the property. The staff and I are taking into consideration the points about the carpeting and bathrooms. We are hoping to make considerable update really soon. Than you again for your feedback. Holiday Inn Staff More 

Bucks
Level Contributor
111 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Basically what you would expect from an Express. Decent rooms at a reasonable price, stores nearby plus a range places to eat not too far away. Plenty of parking spaces, Wi-Fi OK, standard breakfast. Staff very friendly and helpful. We ate at the Outback and Carolina Ale House - both really good, would recommend both. would stay again.

Was this review helpful? Yes
2115HIEX, supervisor at Holiday Inn Express Jacksonville, responded to this review

Dear woggsy, Thank you so much for your feedback. The staff and I appreciate the kind words about the property and staff. We are in the works of making improvements to the property. We hope that you would come and visit us again. Again, thank you so much for your feedback. Holiday Inn Staff More 

Crawley, United Kingdom
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The hotel housekeeping team need a swift kick in the pants - carpets in corridors had dried mud which was untouched after two days, bathroom was dirty even after room was serviced. The high spot of our stay was finding a five inch long cockroach sharing my shower ! When I complained, I was told that the hotel had a... More 

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2115HIEX, Supervisor at Holiday Inn Express Jacksonville, responded to this review

Dear Ian S First I would like to extend an apology on behalf of the HIE Jacksonville staff. I want you to know that we have talked to the personnel involved. We have also put into play actions that we can use to better the staff's response to issues and interactions with the guests. Again the staff and I sincerely... More 

Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 26, 2015

Stay at one of the neighboring hotels. If you don't, you will regret it. It was dirty, noisy, molded, even a dirty bloody rag was sitting in the room when we checked in. What kind of diseases do they want people to get? Stay in one of the neighboring hotels. They have nicer rooms and are the same price or... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear pookabite, Thank you for your candid review of your stay. We value each feedback as this will allow us to identify areas that may benefit from additional attention. It is regrettable to know that you found the condition of the room to be disappointing. In line with this, we sent you a private message to obtain more information about... More 

Winston Salem, North Carolina
Level Contributor
256 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed April 23, 2015

I stayed in room 129 a double/double room for 2 nights while working at Camp LeJeune. This is an older property which has had some cosmetic upgrades to look current PRO’s • Modest sized Outdoor pool • Above average breakfast with pancake maker and limited hot choices • 32” flatscreen TV is commonplace now • Has micro, fridge combo •... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear YepBeenThere, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room amenities, pool and the work desk. However, we’re sorry we fell below your expectation regarding the internet service, shower condition/size and the lack of electrical outlet by the bedside.... More 

Petersburg, Virginia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 30, 2015

we booked a room at a dump of a place across town and found Ourselves in the middle of the night having to switch hotel rooms. we came across this one and it was so much better and their breakfast was amazing

Was this review helpful? Yes 1
2115HIEX, Front Desk Supervisor at Holiday Inn Express Jacksonville, responded to this review

Dear Tiffany e, We are so excited that we were able to provide you with a more comfortable option during your stay here in Jacksonville Nc. The staff and I do our best to make sure that each guest is comfortable and happy while with us. We really hope that you would come and visit us during your next trip.... More 

Mahopac, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 25, 2015

The staff was friendly and the room was clean. Only thing i didn't like was the maintenance....there's nicer hotels in the area..i wasn't crazy about this one but theres nothing bad to say. its in walking distance to walmart and theres a big bar right in front.

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Uniontown, Ohio, United States
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed February 24, 2015

Some of the reviews on here tried to warn me... It is true that the lobby is very clean and has been updated. Our room was a whole other story. The bedroom area was clean. I understand this is near the ocean but the rust and the mold in the bathroom were too much for me. (especially when it is... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Jacksonville, responded to this review

Dear Teresa K, Thank you for taking the time to share your comments with us. I truly appreciate that you have regarded our location and rooms to be nice. I am however disappointed that the cleanliness of the room and the noise disturbance prevented you from fully enjoying your stay. We sincerely apologize for the inconvenience this has caused you.... More 

North Versailles, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

Our stay here was good. The Holiday Inn Express was clean and quiet. Our room was comfortable The staff was great, especial Amber. There are plenty of places to eat and lots of shopping centers in the area.

Was this review helpful? Yes 1
Charlevoix, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 30, 2014

hi...spent two nights with my grandson for his birthday. Everything was wonderful especially Kendall at front desk reception. He really did go above and beyond. My grandson said he was now his 4th favourite person after his parents and me!! Kendall called a local restaurant for us to make sure that they were serving his birthday dinner request. And then... More 

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