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Candlewood Suites Jacksonville

2.0 of 5
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119 Penny Lane, Jacksonville, NC 28546
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Candlewood Suites Jacksonville
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70 Reviews from our TripAdvisor Community

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Gaithersburg, Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 28, 2015

My wife and I have stayed at many hotels in the past 30 plus years. I have only been compelled to compliment a few in writing. We checked in late on the first night after driving over 7 hours. The young lady at the front desk was very nice and and checked us in with no problem. When we got... More 

Helpful?
Thank James D
Charlotte, North Carolina
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed December 10, 2015

Would you know Jacksonville, FL? You sure would. But where in the heck is Jacksonville, NC? Well, almost nobody could tell. But now we can! On our recent trip from Fayetteville, NC to New Bern, NC our GPS said we’d take I-95 first and then change to Highway 70. But since we consider ourselves adventurers we decided to take the... More 

Helpful?
1 Thank philsworldtravel
Endwell, New York
1 review
5 of 5 stars Reviewed September 14, 2015

I have stayed in a lot of hotels this is the best place I have stayed in a very long time. Everyone was very friendly and helpful. The room was well organized and very clean. The rates were good and the location was also good. I will stay here each and every time I visit Jacksonville N/C. Thanks to the... More 

Helpful?
Thank Kevin W
2 reviews
2 of 5 stars Reviewed August 29, 2015 via mobile

Pros: -soft towels -lots of grassy areas outside for dog business -multiple doors for coming and going Cons: -free internet is spotty -faucet and shower pressure is almost nonexistent -pool is kiddie sized, and outside -no info given to us at check in -we found broken glass around the toilet, we told maintenance and they gave us a broom to... More 

Helpful?
Thank Daniel K
IHGCare, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

Dear Daniel K, Thank you for taking the time to review our property. I am pleased to note that you liked the quality of towels and area grounds. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were... More 

Virginia Beach, Virginia
Level Contributor
4 reviews
5 of 5 stars Reviewed August 13, 2015 via mobile

Check in was fast and easy. Customer was excellent, the staff was very friendly. Even though it's a pet friendly hotel it was clean inside and outside. It's in the perfect location, it's close to mostly everything. I love that they had free washer and dryer.

Helpful?
Thank Anajbd
Gail S, Public Relations Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for your positive review! We work very hard to maintain a clean pet-friendly hotel and our team strives to provide friendly and prompt service. We hope to see you again if you visit the Jacksonville NC Area. More 

Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 8, 2015 via mobile

Stayed here from May to August (had to - budget cuts). Pet hotel so dog poop everywhere. Dogs in the pool. Trash in hallway & stairwells. Prostitutes frequent here. Hotel smells like urine. Needs overhauled. Think putting a flat screen in the room is an upgrade. Best thing here is the staff.

Helpful?
2 Thank Buckibrwns
2115HIEX, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

We are sorry that your long term stay here was not a good experience. We do appreciate all of you feedback and will try to focus more on the pet friendly hotel grounds. Thank you for your review and we are happy that our team was able to provide good customer service to you during your stay. More 

Warrenton, Va
Level Contributor
107 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed August 8, 2015

This hotel is relatively new so the accommodations are clean and up-to-date, as should be expected. Some of the amenities, though, are still surprising; multiple outlets, high-mounted, adjustable shower heads, an easy-to-access and fast wi-fi connection, plenty of counter space. All these made out stay more enjoyable. The staff is the star here! Exceptionally gracious and eager to please. There... More 

Helpful?
Thank kuvakas
Gail S, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

We appreciate you positive review. We hope that you will visit our Candlewood Suites during your next visit to the Jacksonville NC Area. More 

Virginia Beach, Virginia
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 7, 2015

Very pleased with a recent one-night stay. The staff was beyond cordial ... very, very nice welcoming folks. Room was clean and furnishings were well maintained. Outside of building and grounds was well maintained as well. We did have some issues with the remote control for the TV, but, other than that, we couldn't have asked for a better stay.

Helpful?
Thank vabucsfans
Gail S, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for your review. We are glad our team were able to provide wonderful customer service. We apologize for the issue with TV remote! Hopefully you will come stay with us the next time you visit! More 

Orlando, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 31, 2015

I can't say enough good things about this property and the staff. The stay was very comfortable and relaxing. The entire staff at the Candlewood Suites were all absolutely amazing, which to me makes all the difference especially when your away from home as much as I am. Two nights a week the manager provides a catered buffet meal on... More 

Helpful?
Thank Jay B
2115HIEX, Manager at Candlewood Suites Jacksonville, responded to this review

Thank you so much for you positive review. We are very pleased that you enjoyed the hotel , the hotel team and the manager's reception during your stay. We hope to see you again on your next visit to Jacksonville NC. More 

Jacksonville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2015

This is the second time that we have stayed at this hotel. The staff is always very friendly and accommodates all of our needs. The rooms and grounds are very clean and kept up to date. Pool area and BBQ area are a BIG plus.

Helpful?
1 Thank EthanManville
2115HIEX, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for the great review. We are happy that your were able to utilize the Candlewood Suites Gazebo and the gas grills while staying with us. The pool of course has been a great amenity this summer to cool off from the heat. We hope you come back to see us during your next visit to the area. More 

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