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Candlewood Suites Jacksonville

2.0 of 5
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119 Penny Lane, Jacksonville, NC 28546
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Candlewood Suites Jacksonville
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Ranked #7 of 29 Hotels in Jacksonville
A recent review
5 of 5 stars reviewed 2 weeks ago
Patrick W San Juan Capistrano, California
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54 Reviews from our TripAdvisor Community

Traveler rating
    30
    11
    8
    2
    3
See reviews for
18
7
4
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • All months
    (54)
  • Mar-May only
    (14)
  • Jun-Aug only
    (18)
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    (13)
  • Dec-Feb only
    (9)
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San Juan Capistrano, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Its my home away from home. I travel a lot for business and have spent many months at Candlewood Suites Jacksonville over the last two years. The property is well taken care of, the amenities are awesome but the GREAT STAFF makes the biggest differance!!! They are all so very helpful and friendly. Ive stayed at other Candlewood Suites but... More 

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North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 17, 2015

In the last three years I have spent 100+ nights here. I am not paying for it myself. I can stay anywhere I want. I am usually working 6pm-4am. I check in at 5pm and leave with late checkout on the final day after my shift and after a great sleep. I am a member of the IHG priority club.... More 

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Ocala
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 6, 2014

The practical hotel: for the price and accommodation provided; a fully appointed kitchen with a full refrigerator; spacious bathroom with an abundance of fluffy towels; comfy bed with plenty extra pillows; and room size enough for two to breathe comfortably. We paid a visited to a relative in Camp Lejeune for the holiday and was able to prepare and serve... More 

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Gail S, General Manager at Candlewood Suites Jacksonville, responded to this review

The staff and I at Candlewood Suites would like to personally thank you for choosing us as your home away from home. We are glad to hear you enjoyed your stay with us and look forward to your return. We cherish our guest and strive to please. We hope you have wonderful holidays and will see you next time. More 

Venice, Florida
Top Contributor
76 reviews 76 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 2, 2014

Front desk at another hotel suggested Candlewood because of our dog. Great choice. Front desk very pleasant and helpfull even prior to my showing my IHG card. Must like puppies. Lobby was sparkling and the rugs in the hallways clean. Room was better then we anticipated for a short notice stay. While we did not use the internet I don't... More 

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Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 7, 2014

We were in town to visit our Navy Corpsman Grandson currently attending FMTB training at Camp Johnson....This hotel was wonderful in all aspects from beginning to end.....They afforded us the military discount, made sure we were as close to an elevator and outside as they could, housekeepers were extremely helpful and it wasn't even our turn to be done :)... More 

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Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed September 5, 2014

Hotel staff was nice, gave them a 2 star due to the smell in the hallways coming from all the different types of food being cooked by residents. Would not have stayed here if the Holiday Inn had accepted my corporate disc. Fridge in room was noisy, also PET FRIENDLY big no for me when traveling. Did not see that... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

Dear Steve K, Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the noise and smell of cooked food. While we understand that your stay was not 100% satisfactory,... More 

Pace, Florida
1 review
3 of 5 stars Reviewed June 18, 2014

Overall, nice stay. Room was comfortable as were beds. Lack of daily housekeeping service left something to be desired, having to go to front desk to get towels was an irritant. Lack of shelf around sink in bath was the biggest single detriment, a solo sink needs shelf or counter space for guests to place toiletries. The two small shelves... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

Dear Malcolm M, Thank you for taking the time to leave a review. I am delighted that you found our rooms and beds comfortable. However, I apologize if the bathroom facility and housekeeping service was a disappointment. We do take all of the reviews we receive very seriously as they allow us to identify areas that may need attention. Rest... More 

Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 15, 2014

This is our second stau and we love it. We stayed for four nights and we enjoyed the room kitchen and late nights on the patio with rge grill. The prices are great and the staff ia very nice. Its our home away frim home!!!

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Scottsburg, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 7, 2014

My wife and I have always stayed with Marriott in the past; however due to booking issues we decided to give Candlewood Suites a try. I was pleasantly surprised with this hotel. The room was very nice and up-to-date. We loved the fact that it had a free laundry service. Every person we encountered was very pleasant, friendly, and helpful.... More 

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Lynchburg, Virginia
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 27, 2014

We stayed in a one bedroom suite. The room was extremely nice. It had a nice seating area with chairs so we had a place to eat. The living room area had ample seating for our family of 4. The bathroom was bigger than most hotel rooms. The bedroom was a little cramped, but since it was only a couple... More 

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19 photos of this hotel

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