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Candlewood Suites Jacksonville

2.0 of 5
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119 Penny Lane, Jacksonville, NC 28546
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1 room 1 guest
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Candlewood Suites Jacksonville
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67 Reviews from our TripAdvisor Community

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Traveler rating
    36
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    8
    4
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19
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17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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    (67)
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2 reviews
2 of 5 stars Reviewed 5 days ago NEW

Pros: -soft towels -lots of grassy areas outside for dog business -multiple doors for coming and going Cons: -free internet is spotty -faucet and shower pressure is almost nonexistent -pool is kiddie sized, and outside -no info given to us at check in -we found broken glass around the toilet, we told maintenance and they gave us a broom to... More 

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Virginia Beach, Virginia
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

Check in was fast and easy. Customer was excellent, the staff was very friendly. Even though it's a pet friendly hotel it was clean inside and outside. It's in the perfect location, it's close to mostly everything. I love that they had free washer and dryer.

Was this review helpful? Yes
Gail S, Public Relations Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for your positive review! We work very hard to maintain a clean pet-friendly hotel and our team strives to provide friendly and prompt service. We hope to see you again if you visit the Jacksonville NC Area. More 

Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Stayed here from May to August (had to - budget cuts). Pet hotel so dog poop everywhere. Dogs in the pool. Trash in hallway & stairwells. Prostitutes frequent here. Hotel smells like urine. Needs overhauled. Think putting a flat screen in the room is an upgrade. Best thing here is the staff.

Was this review helpful? Yes 1
2115HIEX, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

We are sorry that your long term stay here was not a good experience. We do appreciate all of you feedback and will try to focus more on the pet friendly hotel grounds. Thank you for your review and we are happy that our team was able to provide good customer service to you during your stay. More 

Warrenton, VA
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is relatively new so the accommodations are clean and up-to-date, as should be expected. Some of the amenities, though, are still surprising; multiple outlets, high-mounted, adjustable shower heads, an easy-to-access and fast wi-fi connection, plenty of counter space. All these made out stay more enjoyable. The staff is the star here! Exceptionally gracious and eager to please. There... More 

Was this review helpful? Yes
Gail S, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

We appreciate you positive review. We hope that you will visit our Candlewood Suites during your next visit to the Jacksonville NC Area. More 

Virginia Beach, Virginia
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very pleased with a recent one-night stay. The staff was beyond cordial ... very, very nice welcoming folks. Room was clean and furnishings were well maintained. Outside of building and grounds was well maintained as well. We did have some issues with the remote control for the TV, but, other than that, we couldn't have asked for a better stay.

Was this review helpful? Yes
Gail S, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for your review. We are glad our team were able to provide wonderful customer service. We apologize for the issue with TV remote! Hopefully you will come stay with us the next time you visit! More 

Orlando, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I can't say enough good things about this property and the staff. The stay was very comfortable and relaxing. The entire staff at the Candlewood Suites were all absolutely amazing, which to me makes all the difference especially when your away from home as much as I am. Two nights a week the manager provides a catered buffet meal on... More 

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2115HIEX, Manager at Candlewood Suites Jacksonville, responded to this review

Thank you so much for you positive review. We are very pleased that you enjoyed the hotel , the hotel team and the manager's reception during your stay. We hope to see you again on your next visit to Jacksonville NC. More 

Jacksonville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2015

This is the second time that we have stayed at this hotel. The staff is always very friendly and accommodates all of our needs. The rooms and grounds are very clean and kept up to date. Pool area and BBQ area are a BIG plus.

Was this review helpful? Yes 1
2115HIEX, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for the great review. We are happy that your were able to utilize the Candlewood Suites Gazebo and the gas grills while staying with us. The pool of course has been a great amenity this summer to cool off from the heat. We hope you come back to see us during your next visit to the area. More 

Seattle WA
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed July 12, 2015

This is a long term stay hotel with a kitchen and full sized refrigerator...Stayed here for business on a recommendation and found it a bit disappointing. The cleaning was posted cleaning available once a week..I was there for a week and it never happened. During the carpet cleaning the staff left the door ajar (it had not clicked shut) and... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

Dear Stiv_Wa, Thank you for taking time to post a review of our property. I appreciate and wish to thank you for the kind comments on the staff. It is also nice to know that you liked our location. On the other hand, we are sincerely sorry for the issues you had on cleaning schedule. Rest assured that this matter... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 6, 2015

This has been my go-to hotel for trips to Jacksonville. The location is ideal-close to restaurants, shopping, and Camp Lejeune. The staff is always very helpful and gracious. The kitchenette makes it so nice for a solo traveler, or someone with small children. You can have breakfast and snacks in your room in your jammies!

Was this review helpful? Yes
2115HIEX, Guest Relations Manager at Candlewood Suites Jacksonville, responded to this review

Thank you for your continued loyalty to our hotel. Candlewood Suites is the perfect hotel for those who want to have the comforts of home when they are traveling. Hope to see you again on your next visit to the area. More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 1, 2015

We've stayed in many hotels in Jacksonville and after staying in this one from a deal one time we always came back. A little expensive from other deals you can find, but they're pet friendly and have very nice staff ! My wedding party stayed here and we all hung out and hand a great time at the pool and... More 

Was this review helpful? Yes
Gail S, General Manager at Candlewood Suites Jacksonville, responded to this review

Thank You so much for your continued loyalty to our hotel! We are happy that you and your family were able to use the pool area. Hopefully next trip you can also use the gazebo area and grill out. We look forward to seeing you on your next visit to Onslow County. Sincerely Kristy Johnson More 

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